Honest and fair service!! I received a fair estimate for the job. The crew were friendly efficient…read moreand got the job done. Good communication throughout.

Great response time and reasonable pricing. They work well with the insurance company as your…read moreadvocate. Highly recommend.

We recently had a hot water pipe bust in the wall between our laundry room and garage. The team was…read morean incredible help during this stressful time for us. Professional, efficient and provided top-notch service throughout the entire process. They were very responsive and on site the same day - they were knowledgeable, professional, and always on time. Kept us updated every step of the way, ensuring that we understood the process and they made us feel reassured and taken care of. The attention to detail and excellent communication made all the difference. Thank you for the exceptional work and we will certainly be recommending you to our friends and family! Thank You to the PDRS crew!

Kevin has helped us with few water damage issues over the years. He always offers excellent service…read moreand very fair prices. Highly recommended!

Roy and his crew were great with the restoration work !! Very helpful, easy to work with, did a…read moregreat work. Sent lots of pictures as the work was being completed. They even offered to remove junk on the side of my house and did it quickly. Highly recommended if you are looking for restoration company

We called Roy after a storm flooded my back room. His guys came in with pumps, sucked water out and…read moredried padding. Did not try to upsell. Took three days of drying but the smell gone. I was stressed but they kept telling me step by step. Very grateful for that!!

Always amazing to have a clean and fresh Carpets , great value ,Very friendly and easy to work…read morewith. Thank you

Martin and his team (Chris & Omar) did an amazing job with the mold and water mitigation of our…read moreprimary bathroom after a major water leak! Martin's communication was excellent, giving daily updates. He also worked with my home insurance company and didn't put me in the middle which I appreciated. The crew was on time, friendly, cleaned up after themselves and most importantly did a great job and we passed inspection! Thank you Emerald Isle Restoration!

It is really interesting to know about how water and the restoration of it, I think it is really…read moregood job what they do by resorte everything from the garage and it's good to know that if there's any water liquid they will fix it for you. I will let my friends know all about you guys Thanks!!!

My pipes were getting clogged because my daughter kept putting food down the drain, and it…read moreeventually broke. It began as a small leak and then it turned into a big puddle of water. It damaged our carpet too. I called water damage restoration VC and they fixed the pipe and removed all the water. I was looking through a lot of restoration services but they were all very expensive. Safe to say they were the most affordable.

I strongly recommend homeowners proceed with caution when dealing with Total Restoration Services…read more After a major leak in our townhouse, they were brought in to handle repairs. They left our downstairs bathroom in terrible shape, and despite Brittany assuring us it would be handled, we were later told the repairs were entirely our responsibility. The bigger issue came later: we found wet, broken drywall inside our upstairs HVAC air-handler closet, exactly on the wall where the leak occurred. This damage was completely missed by their team. The drywall was in perfect condition before the leak, and there is no other source of water in that location. When we informed them, Sean repeatedly promised that the drywall repair would be approved because of his relationship with the property manager. We patiently waited months. Today, he told us the request was denied -- and then denied ever promising he could get it approved. This entire experience has involved misleading assurances, inconsistent information, delays, and a complete lack of accountability. Instead of acknowledging obvious oversight, they refused responsibility at every step. I wish we hadn't trusted this company. Homeowners deserve honesty and professionalism, and we did not receive either.

I really want to thank Total Restoration, especially Sean and Jeff the "Dream Team" for their…read moreexceptional work! They kept in communication with me the whole time keeping me up-to-date on the status of the restoration. Their crew was very professional, they had great consideration for my animals and the attention to detail in their work was top notch. You can't even tell that my whole ceiling had collapsed from rain damage. The dream team and crew went above and beyond in many ways for me, when they were done, they did an excellent job of clean up. I can't emphasize enough how happy I am with all of the work that they did! I would recommend this company to anyone and everyone that needs restoration work done!

This has to do with a driver you have in the morning 101 South Victoria gets on freeway. Drives…read morerecklessly from the second merging into traffic. Mindlessly cutting people off with no worry about driving a Servpro vehicle. Not only did I have to slam breaks on because of him I witnessed him do it to 2 other drivers before I exited at Vineyard and he continued. I know this has nothing to do with service you provided me however this person represents your company and know I will for sure never use Servpro if needed. Incident: August 8, 2025 Approx. 7:45am entered 101N Victoria. Next time I see him will take photo and add to post.

SERVPRO of Ventura really came through for me with their mold remediation service in my Oxnard…read morehome. From start to finish, they were total pros. They got back to me quickly, walked me through the process, and didn't waste any time getting the job done. I was impressed by how thorough they were and how smoothly everything went. I can breathe easier knowing they took care of the mold issue so well. If you need help with restoration, these guys are the ones to call!

Precision is a great company. They helped with recommending solutions for a termite issue we had in…read moremy mother's home and they were so helpful, kind and professional. I highly recommend them.

Never set foot on our property, but gave a bid for over $30k for lead remediation in our attic and…read moregarage. Unethical!

I recently had work done with this company and they just billed me almost double of what the…read moreestimate was but was never informed that there was going to be an increase in price. Additionally they are required by California to be licensed by the Contractor Licensing Board but I could not find a licence. Also the company is managed by an LLC that is suspended by the state of california.

Do NOT use this company. They came out to our home to check for potential water intrusion in our…read morecarpet. Their sensor showed that the carpet was dry. The tech then put his sensor on the wall and claimed that there was water in the wall, even though there were NO water marks. The company then said that they could not give me a quote to dry out the wall, but needed me to put down a $1,000 to get started. We declined and asked for the invoice for the service call. We were then charged $550, even though the company's own brochure says that the charge was $400. I asked for a refund of $150 and this company is refusing to refund the difference. I believe this company uses unethical practices and fraudulently charges people.

They did our "pack out", arranged by our homeowners insurance for a water damage claim. Packing and…read morehauling were done carefully and efficiently. They definitely didn't over-pack the boxes. They took pictures and kept a ledger about everything taken out. It was getting everything back that as problematic. By that time they'd had our stuff for a year. At first they billed our insurance for some monthly storage but we noticed in the insurance portal they did that for only a couple months. We didn't question it because the insurance had paid $24,000 in advance, and there's no way it cost anywhere near that for a half day of 4 guys boxing and packing etc. so we figured it was all taken care of. When we were ready to get our stuff back, we had to play phone tag for over two weeks. The guy who first came to the house for pack-out, a guy named Fred, never returned our calls. We had to track down the owner, Sonny, via our restoration company, to schedule the return. At first he asked if insurance had given us the rent money. We were like, huh? No, the insurance portal says it all went to him. He dropped that and quickly fired off a return date. We were not at all surprised when he cancelled it the day before, complaining that the restoration company had asked for a two-phase return -- bring the kitchen appliances and cookware first. Then bring the furniture and miscellaneous on a subsequent date. Nothin doing. It had to be all or nothing. So we scheduled another date. Big surprise, we expected it based on the lack of thought that went into the original date. They were paid to pack out and pack in. On the day of, they brought everything back in boxes and left. Months later we still have stacks of boxes to go through. I can't lay all blame on them. The job entailed enough remodel that things couldn't be put back where they were. On the other hand, some spaces were identical. That didn't matter. It was, here's your shit, now Buh-bye. Overall, I wouldn't recommend this company for packout. I was very uncomfortable that they could have held thousands of dollars worth of our belongings ransom for even more money. They didn't actually do what they were paid to do. And it took, weeks to arrange to get our things back. Nobody needs that kind of anxiety when emerging from a casualty loss like what we experienced. So my star rating is 5 for out and 1 for in. That's how I arrived at 3 stars.