They don't answer their phones during (supposed) office hours, 9-5. Nor do they respond to emails. I give up! All I need is to cancel an appontment and reschedule. It need not be this difficult with a medical office. read more

Nameless receptionist(s) are confused pertaining to how to provide a proper professional business email. Proper etiquette, of course, would be to include their name, it is unfortunate that they refuse to provide a more personal touch, therefore 1 star. Dr Rivers is a 5 star person and dermatologist. read more

Dr. Diao at Pacific Derm is amazing! I went to see her for medical and aesthetic concerns after a negative experience with a top rated dermatology office in California. She listened carefully to my concerns, offered reasonable and safe treatment options, and made me feel safe. I actually plan my trips to Canada around appointments with Dr. Diao because she is so helpful. I have recommended her to my family members and they also appreciated her expertise. The office is also beautiful and the assistants are kind and attentive. - Alexandra read more

My recent experience at Pacific Derm was excellent. I wanted to get a mole removed, and since it was an elective procedure my GP suggested I try this clinic. The clinic booked me in for a consultation with Dr. Diana Diao to start with. Dr. Diao was really friendly, knowledgeable, and helpful. She outlined the procedure, the possible negative outcomes, and what to expect from the healing process. She also carefully answered all of my questions. The procedure itself was quick and easy, a reflection of Dr. Diao's skill and efficiency. During my mole removal, we discussed laser for pigment reduction, and I learned several things I didn't know about laser facial treatments. I had been going to non-medical clinics for laser for years, and I discovered that I can get a much more effective treatment at Pacific Derm, in just one visit, rather than the less effective lasers that I have been getting over multiple visits. I was really excited to learn that there are more efficient ways of treating my skin. I am looking forward to going back to Dr. Diao for a Fraxel treatment. Cost-wise, it's not cheap, but I think you get what you pay for here, and for me it's worth paying a bit more to ensure a smooth and successful outcome. The office itself is very nice, modern, clean and comfortable. The staff, from the receptionists to the nurses, are all friendly and helpful. All-in-all, it's been a great experience so far. read more

I have been seeing Dr. Richer for years, for acne and some skin cancer (the 'good' kind!) He is practical and professional. Also funny and kind. They run a tight ship here-- I have never waited (true for both cosmetic and medical parts of their business). Have had FRAXEL, and he works hard to make sure there are results. This is a lovely clinic with great staff. read more

Had a mandatory $100 consult that doesn't go toward your treatment, it is an added cost amongst a number of added ie "hidden" inflated costs to the vacuous $100 consult I paid for. The office is state of the art and evidently you are paying for a good chunk of the rent baked into your injections. It should have been my first clue, that, in my opinion, from my "consult" appointment this is all from reception ( also not the brightest bunch) thru to Dr. Jason Rivers, is all smoke and mirrors. Dr. Jason Rivers could not be more charming and gimmicky with his fluffy assessment ,which is basically finding any areas, including the issue I came in with of overfill residual filler, to pump up with filler or more filler. I ended up with a printed piece of paper that literally said in units xunits -$1000, 3x units $2000, etc.. The total came to over $4,500. Nothing more on it. That's what I got for $100. When I asked what fillers they would be using, and not indicated on the basically useless piece of paper they gave me, they said they can't disclose that information and I'd just have to find out if I chose to get the treatment. When I said how am I supposed to know the cost Dr. Rivers charges for each filler, I was told, he is the best in his field and his expertise is incorporated in the pricing. When I asked for the breakdown, ie his injector fee and cost of the filler itself, they declined and repeated how Dr. Rivers has been practicing for over 30 yrs, etc etc and just refused to provide me with the necessary information one needs to know, when they purchase anything. Dr. Rivers gave no "special skill" consult whatsoever. He looked at my face. Went to his computer, asked my age, what I looked like when I was 10yrs younger, and really that's it. I've been to a # of cosmetic dermatologists and while it does take skill to "inject" fillers, it's part of your training as a cosmetic dermatologist and expected that you are skilled at your job. Meaning you don't, as a professional, take advantage of the patient, by over-inflating your costs with claims that you're great and then hide the costs of fillers from the patient. In addition, he was ready to inject 3 vials of fillers, just from consult and while I had this painfully self-conscious overfill, he wanted to add more to, to "even it out." That approach alone was terrifying that he would even go there. The entire appointment screamed scam. At the end he absolutely insisted I should try "his also special" mind-blowing skincare line for my skin type, then didn't end up having the right sample for my skin type and so had his receptionist give me what she had, and said it would work just as well. So thankful I had the good sense to run and never look back. Crazy. read more

Dr. Ulmer is not only very personable and great at what she does, but she'll connect you with other great resources (e.g. plastic surgery) for treating any conditions that Pacific Derm might not be able to address. read more

So I needed a dermatological consult and my GP sent me here. Super professional staff over the phone while figuring out appointment times, very helpful and accommodating. In person, the staff were professional during our interaction and I was seen on time, which is clearly the best...I mean, no one wants to be waiting in a medical office! I met Dr. Kuritzky shortly after being seated in her office. She was polite and friendly, taking the time to explain to me in detail about my skin concern. It so happens that I actually need to be referred to a plastic surgeon, so our exchange while brief, was efficient. Dr. Kuritzky assured me that the office would contact me once they next appointment was set up. The clinic itself was clean and comfortable, my experience was absolutely positive. read more

I had an appointment with Dr. Kuritzky for my eczema. Haven't been to their new location it's very sleek and clean. The front desk staff was very polite and prompt with getting everyone into the exam rooms. Great and friendly service. This is my second time seeing Dr.Kuritzky, she always knew what was the best for my eczema break outs. She was also very fast to treat any other skin conditions I had. Absolutely the best and so helpful to any concerns I had. I would highly recommend her to anyone suffering from eczema or bad skin conditions. read more

I went to Pacific Derm a couple weeks ago as referred by my doctor. First off it took me one month to book an appointment with Pacific Derm. If I hadn't called twice frantically trying to book an appointment I would not have gotten in. This is due to the receptionist telling me they get a ton of referrals a day. Once I got accepted I waited over 4 months to see dr.Kuritzky with acne and scarring concerns. After already being prescribed to accutane twice she wanted me to go on accutane for a THIRD time. I asked her if there were any other alternatives and she said no. I feel as a registered dermatologist there should be other options besides prescribing harsh medication right away. All in all it's so hard to find a great dermatologist especially in Vancouver. This place has a pretty waiting room but did not help me with my skin issues. I just want my skin problems to be resolved!!! read more

If you work downtown and ran out of Skinceuticals skin care, this is the place to be. They also provide samples (which is good).

Few years back I decided to get a little filler in the smile lines on my face. Initially I had gone to another place where I got an equal amount of filler on both sides and although the results were good initially, they disappeared within about 3 months. I figured - interesting but unless I want to go broke, not for me. About a year later a friend of mine recommended Dr. Rivers, who she said was pretty amazing with all of her needs and she also appreciated the fact that he was in no way pushy or "upsell happy" for things she didn't need. I decided to give it one more try. Immediately, the biggest difference was that he said I needed way more injections on one side than on the other and so almost all the injections went to that side. I was a little nervous since it was so drastically different from my first experience but he really seemed to be confident in what he was doing so I went with it. When I got home I realized it looked LIGHTYEARS better than what I had done the first time. Fast forward 3 years, two pregnancies, no sleep (ever), lots of laughing and smiling and making googly faces at babies and finally getting back to the exact same weight and shape I was in back then and I SWEAR my smile lines never came back with the same intensity. That said they were also nearly flawless for at least a year after. I honestly don't even know how that's even possible but Dr. Rivers is forever in my book as a magician. :) I have no idea if this would happen for everyone across the board, but I am until this day so happy with my experience there that I only felt it was appropriate for me to share it. He is truly amazing! read more

I just have to say I had a great experience when I recently saw Dr. Richer at Pacific Derm. He took care to explain every step of the procedure I was having, the sensations I might feel, and what I could expect as an end result. He carefully explained why he would be treating more areas than just the area I was concerned about and how it would all work together for the result I wanted. Throughout the procedure Dr. Richer made sure I was aware of each step and checked with me to ensure I was at ease. It is clear he enjoys his practice and certainly cares for his patients. I am so happy with the results - just the subtle changes I was hoping for. Thanks Dr. Richer! read more

Expensive but good, you feel confident you are getting results because no matter how small the procedure they take the time to do before and after pics and show you the result. They also make recommendations that are best for you and don't base recommendation on making a profit for themselves. Everyone there is kind and friendly and best of all knowledgeable professionals. read more

I have been working with Dr. Kuritzky for hair loss. She is a to-the-point doctor. However, I am not impressed with some of the reception staff. I have found my interactions with a handful of them to be less than pleasant - often, there is an air of boredom and annoyance in their voices. read more

I'll start by saying, I only ever write YELP reviews if I am blissfully overwhelmed with/passionate about a product, service, or venue or else disappointed enough that I wish to alert other consumers. I had a consult with Dr. Ulmer and clinically, she is an excellent specialist. However, the clinic itself is sterile (i.e. emotionally "dead") and that includes the physical atmosphere of the office and the attitude of the support staff. The word "factory" kept springing to mind during my visit. I consider myself an affluent Vancouverite and even for me, the rates for aesthetic dermatology services are beyond inflated. I was not happy about not having received a sufficiently comprehensive report, post-appointment, and when I followed up with Dr. Ulmer's assistant, I received first a superficial response, and then no response to my follow up email requesting specific information about recommended follow up treatments/services. One additional criticism: One of the reasons I booked an appt. for a cosmetic consult was to learn about (and purchase) high quality sunscreen and facial moisturizing products. For that, I was directed to the employee in their "in house" shop, who was neither knowledgeable, nor at all helpful, in my humble opinion. I was specifically interested in the skincare products developed by Dr. Rivers, the "lead" dermatologist in that clinic, and I exited the shop, none the wiser, unenlightened, no product in hand. This is an uber competitive business and there are myriad options for consumers - both in the form of clinical specialist offices and medi-spas. I would absolutely return to see Dr. Ulmer for medically required care, but I don't think the value is there for cosmetic dermatology. read more

I had a referral to one of the male doctors at this clinic who basically told me me skin problem was due to hot showers and tried to sell me some of their very expensive creams. I got another referral to Dr. Gregory who I would say has the worst bedside manner I have ever had but tried to put that aside as I was in need of some real skin help. I felt she over prescribed antibiotics trying to keep me on them for several months which did nothing in the end and the couple of creams burnt my face. I would never recommend going to this clinic not to mention after I thought I had an appointment later in the month, they called to say they sent an email and a text message to confirm an appointment earlier in the month and when I did not show up for an appointment I didn't know I had, they wanted to charge me a $75 rebooking fee. You would have thought there is something wrong with you system if I hadn't replied to an email or text confirmation but still wanted me to pay the $75. Never going back. read more

It would be an understatement to say that Dr. Jason Rivers helped save my life. After giving up on several dermatologists who ignored my concerns, Jason had me in for surgery immediately to remove a melanoma on my face. Have been with him for over 14 yrs and have nothing but respect for him and his team. read more

I had my rosacia treated here with laser therapy. It worked brilliantly but was very expensive. If cost isn't an issue, this place is a good choice. You can likely find more reasonably priced services elsewhere however. read more

Dr. Marcie Ulmer is a specialist who not only knows her job, but also is a very approachable, patient, and caring physician. She listens to your concerns and documents everything, including before and after pictures. I have never felt rushed, she does not push the services or products, and she is on time. The prices are average for Vancouver. The only "thing" for me is that they moved from their previous location, not far away, but I cannot walk to the clinic as I used to when they were downtown. It is still worth the trouble. read more

Had to wait much longer than my appointment time, over 40 minutes and once I got in to the doctors office she was no help at all. Waste of time, should have visited another dermatologist. read more

I received two treatments, a week apart, first Botox, needle marks took 5-7 days to disappear. The second treatment, vascular laser, which was very painful, and the swelling the next day, closed both eyes. I followed pre-treatment and post-treatment instructions. When they say a couple days downtime I did not realize I would be visually impaired. No swelling medication was prescribed or suggested. Both treatments were costly, I could have went for a holiday retreat and had a lot more fun read more