first time going and I was impressed. Made an appointment, after finishing with paperwork within 2 minutes I was ushered in to a waiting room. I had a suspicious mole and I had a biopsy (small and almost painless procedure). They were professional and knew exactly what needed to be done. I was in an out in less than 15 minutes. I'm now waiting for the results and feel confident that I will be taken care of well, regardless of the result. Would highly recommend this dermotologist office. read more

It has been quite a headache dealing with Pacific Dermatology. They discharged me back to my PCP when their treatment didn't work. I was told that I would hear from them in a few days and that paperwork would be sent to my PCP regarding the referral I needed for a specialist. Well I never heard from them. I've been reaching out to Kaiser and making phone calls and told that they never received anything from the outside provider. Officially cancelled my next appointment because it is just too stressful dealing with them. read more

Pacific Dermatology Institute - Free samples. 2 per patient. - Dermatologists Near Me - Riverside, California

Front office staff is friendly and medical assistant is welcoming. Doctor come in ask you few questions then tell you try medicine for four months. Seem like no testing or full evaluation is done. read more

Pacific Dermatology Institute - Dermatologists Near Me - Riverside, California

I was originally told my appointment was at 1:40. I called at 12 to ask that was it possible for me to possibly come in earlier I told her the time they had me scheduled for and my name when I got there they said I was late. said I could wait to see someone, but the doctor wasn't in that day. The nurse practitioner wasn't in that day. They don't know who took my call. They said next time I called here , I really should write down whoever I spoke with so I could get things straight I was treated like garbage. The girls were very snotty. I can't believe that they work. There. Obviously, they must be related because nobody would hire somebody like these two so if you value in your time don't bother making an appointment there they say they're now moving over to yje Sundance building in Beaumont. I'm going to cancel every future appointment. I'll find someone that knows what they're doing that actually has a doctor a nurse and everything plus I've had taken some sharps dispose of them in their sharps container. They absolutely refused. We're not allowed to take anybody sharps. I hope the nursing and medical society sees this. It's gonna be kind of interesting but stay away from this place. We looked at their reviews, not on yelp just on the name of their Pacific Dermatology. There was one positive out of about 30. I don't know where these came from but I'm sure they're related to or these girls put on themselves very poor service very poor attitudes and the fact that their nurse their doctor were all out that day and they don't know who answered the phone because they were at lunch. I doubt that that's that many people working there. Just beware look for a decent place that has doctors nurses. read more

Shirley and Madison are amazing! Friendly and great at what they do! Always a pleasure going to this office. read more

Don't take you seriously here, unprofessional, and rude. Waited over an hour and they were taking people who got there after me first, despite the fact I was early to my appointment. Also kept sending me letters asking for the copay that I paid two months prior, still receiving those letters today. Since it's out of network, I wasn't going to bother really saying anything, but if you can help it, avoid this place. The women at the front desk are rude and will cut you off, they're condescending and unhelpful. read more

This review will be longer than my appt. Had an appt with the Dr yesterday and it lasted less than a minute. I think he still had his foot in the hallway when he said there's nothing we can do for all your issues. Ok bye. I spent more time with the assistant. Basically they could have answered my questions over the phone. read more

*military/mil spouse/Tricare users beware* I had an appointment scheduled in September (made back in July, mind you) and 3 days before the appointment, they call and say my referral is missing a diagnosis. Go back and fourth with their office, Tricare & my primary care doctor for a few days. No luck. The referral covered multiple office visits & treatments, Pacific dermatology refused to see me without a diagnosis specified on the referral. Funny, my primary doctor couldn't diagnose me because they had no idea what my dermatology issue was - hence the referral to the specialist in the first place. Pacific dermatology had my appointment booked for well over a month, along with my referral, but made this big stink just days before my scheduled appointment. What a waste of time & effort. They should have made this an issue when I initially booked the appointment or not booked the appointment whatsoever. Pacific dermatology doesn't care about inconveniencing other people or resolving issues, get a referral elsewhere if you can. read more

I wish I read the reviews before I went to this place. You're better off doing a google search then speaking to the PA suite 203 who only sees you less then ten minutes, does not do a thorough assessment and simply says it's "normal". Don't waste your referral here use it somewhere else if you want a proper assessment and clear information. I am going to get a second opinion but unfortunately wasted my time here and my insurance. There was no point in being seen, interesting to see people like that in medical fields when they don't like dealing with patients. read more

There are several things wrong with Pacific Dermatology. I'll start with the service: - I got there early but it took 30 minutes after my scheduled time for them to see me. - When they finally saw me, the PA took maybe one minute to do the cancer screening. She barely looked at me and when I called out a couple spots that I was concerned about, she said they were fine. - She told me I only needed a yearly check-up. All other places I have been to have told me I need a checkup twice a year due to my history and skin condition. - The staff at the front was rude and wouldn't even look at me when I was checking out. I almost thought they were talking to someone on the phone because they had a headset on and kept looking around while talking to me. Cost: - The co-pay cost was expected. What I didn't expect was a charge over $100 from the place that examined the biopsy PLUS an over $100 from Pacific Dermatology, also apparently for the examination. This was with insurance. In comparison, my previous dermatologist, which is much more professional and thorough with their examination, only charged a co-pay. Because of the terrible service that I received, I decided to make the long trip to my previous dermatologist for a second opinion. They took me more seriously, did a thorough exam, and took a few biopsies, two of which came back as pre-cancerous. Save your money, save your time, and save your health. Don't go here. read more

My first visit today with Dr. Ebony Miller and I felt like she didn't even care why I was there. I went for a few problems i'm having and she says "well your doctor only put down one thing on your referral so let's talk about that only" I was shocked. that right there made me switch to another dermatologist. I don't like being involved with someone, especially a "professional" who doesn't care about my health that she's getting paid for. UNPROFESSIONAL DR. MILLER!!!! read more

My Health Care Provider gave me a referral to PDI. Wasn't happy that I had to go to someone outside of my network but I went. Issue identified, got a prescription. I didn't have a problem with refills until about 3 weeks ago. Put in a request for a refill via my HCP. Admittedly I forgot for a week or so, then realized I had just a week's worth of medication left. Contacted my HCP, they said that the PDI doctor, Eric Sako, hadn't responded to their communication. Went back and forth with my HCP and they recommended that I call PDI. So I did. Had to wait for PDI to call me back. When they did, the person on the phone, didn't catch the name, said they would have to do paperwork. I informed the person that I had less than a week left of my prescription. She repeated that they would have to do paperwork. The words were polite but the **tone** was "That's a YOU problem. It's not ours." It's been a week since that phone call...and I STILL don't have my medication. read more

If I could leave 0 stars I would. Spoke to Melissa at the front desk who was very unprofessional and was talking to me like I was a child. Mind you I called a hour before my appointment and stated I was running behind due to traffic and they said that was okay. I get a call when I'm 10 min away just to tell me I can't be seen anymore and my appointment was going to be canceled. I drove almost 2 hours just to be let down. Don't waste your time coming here and look elsewhere. read more

I had a referral to come here , as my long time dermatologist is no longer contracting with my insurance company. I am a melanoma survivor, with a family history of death from melanoma. I have been seeing a dermatologist every 6 months for many years, and always have biopsies that come back moderate atypia, and several at the margins for cancer. I was suppose to have 2 biopsies with my last provider , which did not get done do the to contract issue. As well, I was told by last provider I needed to be seen every 3 months for life now, due to another cancer and the treatment I recently went thru. I saw PA today at Pacific Institute for a full body skin check, she spent about 5 minutes with me and said see you in a year, unless I notice something different. I have so many moles, mostly on my back, which I can not see. I do not feel comfortable at this facility. read more

The first issue was me calling three times and staying on hold for 10 minutes each time without getting a hold of anyone to make an appointment. I had to call the Corona office to make an appointment for me for the riverside office ... The second issue if the provider I saw. She did not ask me about my skin routine, take time to understand why I was there, and see to not even know what I needed although they made me fill paperwork with specific issues I needed to address. She stayed in the room with me for literally 3 minutes total, and didn't even address me when she left the room. My appointment was 9:40, I was out the door and leaving to my car at 9:48 exactly. Not due to efficiency, but due to lack of care. read more

I brought someone here for an appointment and parking was easy to find, the 2nd floor office was easy to access via an elevator and the office was clean and temperature was comfortably cool. There was only one other patient waiting when we arrived on a Monday at 12:50 p.m. and they called the person in for their appointment in about 15 minutes. read more

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If you're a new patient and trying to book an appointment let me advise you to set aside 2-3 hours to sit on the phone waiting for a representative to pick up the phone to assist you. Once they do answer, they place you on an additional hold for god knows how long I've been waiting at this point still waiting to book an appointment. This type of service is so unacceptable in my opinion but the sad part is that I'm at their mercy bc of the crappy insurance we are offered these days in our country. This sure is a horrible first impression to be introduced to this place and god help me when I see the doctor. I surely hope they're qualified to provide decent service and knowledge to ensure I don't have skin cancer of any kind. Good luck to anyone who needs to make an appointment with this place as I would certainly not recommend them to you. I'm definitely at their mercy based on my insurance and cannot wait to get better insurance in the future so I can head back to my previous dermatologist who was just amazing. read more

Trying to reach a human for follow up or additional return appt. is next to impossible. I actually waited on the line for an hour and never spoke to anyone. I left voice mails and return call requests, and still no response. I am going to make an attempt to go to their office and see if I can get an appt.... I will be contacting my medical association regarding these issues. read more

I've been to Pacific Dermatologist 2 times. I had skin cancer basil cell, both times Dr. Eric Saka did the removal. Both were on my face, 1 on my right temple and the other under my left eye. The one under my eye was no picnic just because of where it was located. Dr. Saka did a great job, he was so professional answered all my questions and made me feel at ease. The staff was great I waited maybe 5 minute, it was clean and easy too get to with plenty of parking. The procedure I had is called the "Mohs procedure " if you need a great doctor seek out Dr. Saka he's great. Renee Lynn Bracy read more

I called to make an appointment for my father, once the receptionist answered Kristen she asked me what insurance my father has, I told her he has UHC she stated I can't schedule the appointment without a referral. I called my father's primary doctor and the receptionist stated he has PPO he does not need a referral but as a courtesy I will send over his medical record. I called back and explained the situation to Kristen she then stated well I don't know if he has HMO or PPO. She never asked when I called initially she just stated I can't schedule him. Kristen gave me attitude and said well do you want me to help you or do you want someone else? To Kristen patients are disposable and not important. read more

I was recommended to Pacific Dermatology Institute by my daughter's pediatrician due to a rash that she has had for the last 2 months. Awesome experience from start to finish. Office staff was very kind when my daughter was asking for water. They came out with 2 bottles of water when I only needed 1. The nurse that assisted us while waiting for Dr. Tiffany was very interactive and funny with my 5 year old daughter. Dr. Tiffany was very knowledgeable and helpful. read more

Pacific Dermatology Institute - Checking on this cutie's rash - Dermatologists Near Me - Riverside, California

I've been trying to call them for 3 days and after being on hold for 15 minutes you have to leave a message which says they will return your call in 24 hours. I left my first message on Wednesday morning and it's now Friday noon and no call back. I had a good office visit but trying to reach them is awful. Darla read more

The Riverside office is old and needs to be updated badly. Could tell they'd tried to fix it up with the decor but the cabinetry and everything else looked very worn/dated. Staff was nice enough and my appointment went well. Upland would have been way more convenient for me but their next available was 3 months out. I was able to get an appointment quickly at the Riverside office which was nice because the whole reason for wanting to see a dermatologist was bc I was concerned about a lesion on my arm. read more

It took an hour to get to see the PA Jennifer lucatero. for less than 10 minutes of meeting. I requested to have accutane that can help me to reduce acne. I addressed the issues with PA JENNIFER LUCATERO, I used birth control pills with low estrogen (my previous derm MD prescribed for me), used lot of acne control products but they are not working. Acne comes at their worst and sometimes looking better. PA said to increase estrogen level in my bc to reduce acne, prescribe acne control products ( that I already tried but not working). I also told her I had accurate in the past but I guess the dosage isn't enough to wipe out acne so they come back worse n worse as years go by. The entire time in the office PA and me went back and forth arguing. Ridiculous to pay office visit FEE and walked out empty. PA also suggested to REVISIT office when SKIN LOOK UGLIER THAN CURRENT. If I had not changed insurance and location I would not end up here. I pay to see DOCTOR not PA who is not experienced especially about accutane. If all odds are not working then obviously accutane is one to use. My previous Dermatologist prescribed me right away when she checked my blood work, skin conditions. Ps. I have friend who is PA works with accutane for years, office in Beverly Hills center, suggested to get accutane that shouldn't have any issues when all options are not working. ***AVOID TO SEE THIS PA and this location SAVE YOUR TIME AND OFFICE VISIT FEE. **** read more

Pacific Dermatology Institute - PA who likes to argue than care for the patient. - Dermatologists Near Me - Riverside, California

Do Not try to contact the Riverside office by phone. You will be put on eternal hold and then a recording will request that you leave your information and they will call you back within 24 hours. No call back or they call you back when you can't answer your phone and then you are back to square one. Really crappy patient care folks. read more

I have been here a lot and had skintags removed and skin treatment done they are very professional and licensed and fast and very nice always asking me to make sure that I'm good and happy I would recommend them to anyone the women up front got me right in no appt read more

Pacific Dermatology Institute - Just me being happy after another service - Dermatologists Near Me - Riverside, California

This place is easy to find and the staff and Doctors are very good at their jobs. I recommend this office to anyone who has any type of skin conditions or acne. I'm so glad my insurance referred me here. read more

Pacific Dermatology Institute - Photo of the super clean rooms - Dermatologists Near Me - Riverside, California

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This place only wants your business if you come in for cosmetic procedures. My insurance sent me here twice for health issues and it's a joke. The doctor didn't even bother to provide any type of care or advice. Told me I was in the wrong field of care and needed to see a different type of doctor. Went back to my primary and told her what had happened and she was appalled. So now she had to send in a referral for another dermatologist. Mind you I was sent there for help trying to diagnose a reoccurring face rash that's been flaring up for 9 months. Every time I had a flare up I would call and try to get seen during a flare up and would be placed on hold or had to leave voicemails. Voicemails said they would call back within 24 hours and I never received a call. Overall terrible experience. I get dermatology has a lot of cosmetic aspects to it but for people who have health issues, we should be taken seriously and with even more care than someone wanting less wrinkles. It's upsetting and goes to show what society has come to. So now I wait for my insurance to approve another dermatologist so I can be seen and hopefully taken seriously. read more

Well at a doctors office when you arrive early you assume you'll be seen first . That's not the case here , I would say at this spot if you have a 1pm appointment , show up at 1:30 or 2pm . They still might not have called you yet read more

Pacific Dermatology Institute - Waiting room where I've been for 2 hrs - Dermatologists Near Me - Riverside, California

Well....what can I say I didn't even get to schedule an appointment. I called to try and schedule an appointment for my son. A rude and aggressive staff member asked if I had insurance to which I replied yes. Then she asked what kind...I replied and then she said, "AND you checked to make sure that we are contracted with your insurance plan?" I was shocked so I asked does your office not verify insurance? She replied not for everyone we get 75 plus callers a day there is no way check them all. Ok I can understand that 75 insurance checks would be much...however I was scheduling an appointment not just asking for her to check my insurance. Is it too much to expect for office staff to do their job, be polite, make a potential new patient feel welcome? Sheesh. I have PPO insurance, flex spending and would have had no problem paying out of pocket for any expenses. read more

Before you come here just know you get a gift to leave a good review... The staff does not care about your follow ups and the waiting is just ridiculous read more

This is an amazing practice! I'm a new patient and the staff here are all really nice. The atmosphere of the office is light, and the providers are down to earth and easy to talk to. They recommended some great products which I purchased later, and offered suggestions and tips on how to treat my concerns. All around a cool practice read more

Tiffany is amazing! Very knowledgeable and explains everything to you before she does the treatment.

The office staff is very unorganized. I have been to this office twice and waited two hours the first and one hour another time just to find out they did have a referral. Only once was I seen in a timely manner. If you value your time I would not recommend this place. If you are going to require more than one treatment this is not the place! I am a health care worker!!! The care is substandard They offer a free gift if you post a positive review that's why they have four stars. read more

PacDermo has always had a great team. I have worked with six Dermo Dr and PAs as the rotate often. Five of them have been everything you would want. Caring, intelligent, know their craft. The knock has always been the wait times in the Riverside office. Credit where credit is due. They have fixed it. They opened a second office in the same building and for the past five visits my appointment has been the time I see a Dr. My most recent procedure was unusual and after the visit I receive two home calls from Dr Mudge and one from Tiffany, who did the procedure, to check on me. I do not expect, or receive, the type of care and I am grateful. I highly recommend the team at PacDermo. read more

I had an appointment for my son, got here checked in and was seen 5 min later. The dr was quick, and got straight to the point. This is a great place, and I will be sure to come back for the rest of my sons treatment, and highly reccomend. read more

Pacific Dermatology Institute - Dermatologists Near Me - Riverside, California

I was very anxious when I arrived as I was having some pretty extensive work done to my leg. I was greeted upon arrival and taken back to a room within minutes. Dr Mudge was the best. He was very personable, throughly explained the procedure and took the time to answer and address all my questions and concerns. As nervous as I was, both the staff and doctor immediately put me at ease. Highly recommended. read more

They r friendly and very up to date. Clean lobby and rooms and they are very polite even to 3 year old kid

Dr. Mudge saved my life. I was treated for melanoma Dr. Mudge performed the surgery. He explained everything but most of all he was sincere. As you can imagine, finding out you have melanoma was incredibly tough to handle. But Dr. Mudge really did work with me in understanding my situation which in turn made me fell more in control of my options. At the time, I had Medi-Cal, and finding a "good" oncologist who took Medi-Cal was challenging. Dr. Mudge even recruited an oncologist friend of his to step in!! The oncologist agreed to take medi-Cal! The surgery went smoothly, and I am 7 years cancer free I honestly cannot thank that man enough. He saved my life. He really did. read more

I should I have listened to the bad reviews on here. I would never come back to this place. I went in at 9am and did not get seen until 10:47. Within 30 seconds the doctor took a look at the area and said, "it's nothing, maybe a mosquito bite".... yeah a mosquito bite that grew into some cystic ball in a span of a year. Stay away from this place, and if you were referred by Kaiser like I was, ask to go somewhere else. You're better off self-diagnosing yourself on webmd. If I could, I would give this place a 0 star. Go elsewhere. read more

Pacific Dermatology Institute - Nice and clean...... they just add clean napkins on top of a dirty tray, you can trust this place with your skin right? - Dermatologists Near Me - Riverside, California