I had been experiencing deep eye fatigue and headaches after getting glasses with a local optometrist in Boston, but on a recommendation I visited Joy Optometry in Sunnyvale. They provided the best optometry services I've had in the last 20 years. Doctor Joyce Kim was incredibly thorough in her optical exam, utilizing a large range of tests including color testing, refraction assessments, and more. She also helped me to pick out new glasses that fit my face perfectly. My new glasses are comfortable, my eyes feel great, and I have never been happier with an optometrist. I recommend her 100%. read more

They have an excellent environment including best doctor, kind steps and reasonable price. I'd like to recommend the office to you.

Am a patient here since 5 years. I feel as ease when I visit here. Official staffs are very friendly and makes you feel comfortable. Their is no delay as they make it very quick to go through every procedures. Doc take enough time to go through your profile and if your her old patient she knows you and your medical history very well. read more

Joy Optometry - Reception area - Optometrists Near Me - Sunnyvale, California

My husband and I have been patients of Dr. Elaine Chi for almost 27 years after our friend referred us to this office. Also our son, Victor was treated by her when he was a teenager. Dr. Chi has given us the best quality of services and treated us as a friend. Once she detected my narrow angle, she explained patiently and clearly to me the risks of leaving it without correction. I soon to have my eye surgeon to fix it. Her knowledge and professionalism are superb! Dr. Joyce Kim is also great. In case Dr. Chi was not available, Dr. Kim took care of our matters without letting us wait for too long. The office staff are also very friendly and supportive. We normally don't have to wait for long if we have an appointment. They are also willing to repair some small things without charging us. Overall, it's a very pleasant office with music on all the time and the ambiance gives people warm feeling. Unfortunately, due to our insurance change, we have to say Goodbye to Dr. Chi, Dr. Kim and the staff members. We are very grateful to their services for so many years. Hope this comment can bring many people to their office! Merry Christmas and Happy New Year! H & Z Li read more

Dr Kim and her staff were very welcoming and professional. Very effortless process for my eye exam and new pair of glasses. Definitely recommend Joy Optometry. I'm sure I'll be coming back again for second pair of glasses. read more

Great experience! Went for a regular eye check-up. Dr. Elaina Chi was friendly and helpful in explaining everything as the exam went on. There was literally zero waiting time. The whole team works fast together. Would definitely recommend. read more

The doctor is fine. But the clerk refused to give me the photocopy of the prescription even though the doctor asked her to give me. She only released eyes corrective degree to me and after I requested, she wrote me the PD. I asked for eye pressure and she said there is no eye pressure but the pressure is written on the prescription. I requested to take a pic of the prescription and she is reluctant. The eye scope was measured but I do not get any information about the result. It seems they just collect the money and do the examination, then they forward the examination result to insurance for reimbursement. They never want the patient to know the examination result. Overall, I am very unhappy there. read more

DO NOT GIVE YOUR CELL PHONE ON YOUR INTAKE SHEET!!!! I like Dr. Kim (the optometrist) but this was when she owned her own practice (20/20 Vision Care on Kifer in Santa Clara). Now she has partnered up with a less than honest business in Joy Optometry. I no longer have VSP (vision insurance) and told them so on the intake form. Unfortunately I provided my cell phone number and got a TON (I mean a TON) of SPAM from people trying to sell me medical insurance, which I already have. Thankfully this is finally waning since I've blocked dozens of numbers. What a horrible experience. Also, before leaving (unaware of the spam issue) I ordered my frames & glasses here and was charged almost a grand for a pair of progressive wire frame glasses. While they work fine I'm hearing from others that this was overpriced. read more

I recommend this place. Dr. Elaina Chi and her staff along with the receptionist Mitchell were friendly and caring. After consulting, Dr. Elaina also helped with picking frame for my glasses. I haven't seen that level of care at other optometris. Good experience! PS : BTW, grab and try those coffee flavored toffee at the reception :) read more

I have difficulty making choices, and spent 30+min choosing my glasses, however the staff was not pushy at all, and were very friendly. Keep into consideration that they have to clean the glasses one by one afterwards due to covid! read more

My family have been patients of Joy Optometry for over a year. We are always (ALWAYS) taken care of and catered to every time we come. Their staff is wonderful - super helpful and accommodating. It is seriously a pleasant experience every time one of us has to come in. Michelle is great, and both Drs are phenomenal. My daughter has seen Dr. Kim and Dr. Chi, and I see Dr. Chi....they are both very personable and super friendly. I chat it up with Dr. Chi, and both Drs have made my daughter feel comfortable and welcome. They have all (including Michelle) been great with my daughter (9 years old), especially since she was very apprehensive about needing to wear glasses. They told her how pretty she looked, etc, and made her experience wonderful and made her feel comfortable in them. Anytime a dr. can make your kid feel at ease, you know you made the right choice. I definitely recommend Joy Optometry. Five polarized stars! read more

I really enjoyed going to this place. Dr. Kim was very helpful and funny as the same time. The people working up front were inviting and very helpful to my needs and concerns. I strongly would recommend this doctor and her staff members. read more

Came here since I was little but I had a 15 year hiatus, yes I'm bad but I still can see so that's a good sign. Dr. Kim is one of the nicest people you'll meet. In the 10 min visit she asked me questions I would never bring up and took the time to ask how my mom and grandma was, even after 15 years not visiting her. That's just plain customer service from a doctor. I'm definitely making sure I do my yearly exam here read more

I have been going to Joy Optometry for the last 2 years. I have seen both Dr. Chi and Dr. Kim. Both are very thorough with the eye exam, and are not at all pushy about buying frames at their practice. I have bought a frame from them once. Dr. Kim helped me choose the right one and made sure I did not pay more than what my insurance covered. I am very happy with the service I get here. A special mention about Michelle who takes care of the front desk. She is very helpful, welcoming and accommodating. She had helped me reschedule appointments on short notice without making a big deal out of it. read more

Dr Kim and Dr Chi are extremely professional and nice. They are very thorough and caring as well. I know my eyes are in good hands when I go here. KEEP UP THE GOOD WORK! ****Splashed a dot of bleach in my eye last week and they got me right in and help treat my problem. THEY ROCK! read more

Bad service, put lots of eye dilation liquid that you have to wait long to drive back home after service. They also seems to attribute everything to age including the lady at front desk who mentioned excessive dilation is because of age.(I am in 30s) I don't wear glasses or lens and it was yearly checkup. Visit somewhere else pls read more

This is my optometrist. I usually see the other person, but I have had Joyce Kim once and she was great too. They are both very friendly and make me feel comfortable. I have been going here for about 4 years. I have EyeMed as my vision care insurence. They take pretty care of me and try to help me get back all the rebates I can for my contact lens. One year I wanted to get glasses and they took about 30 minutes helping me try on glasses and figuring out what glasses work with my head shape which was great. They also send me a post card to remind me that it's been a year since my last appointment. I would probably forget if not for those post cards. I recommend them to my friends and co-workers all the time. ^_^ read more

Everything was fast and efficient! What a wonderful experience! Thank you, Joy optometry! Thank you, Caroline!

I went here to get my contacts, the doctor is ok, but she doesnt work with you to figure out the exact contact that you will need and is in a rush to "sell" you the contacts. and also this place is a rip of they charged me 70 dollars per box of contacts when i could get the same ones online for 39. I couldnt cancel the order becoz i used the FSA money from last year. They didnt let me know the brand since they wanted to hide it to avoid me from looking it up on the internet. This place is a RIP OFFF stay away...all they want to do is sell overprice glasses and contact and steal your FSA money. when i confronted them, they are like "we dont know how they sell it for that low, but we have to live right" and i am going " so you charge the customers twice the amount ?" These ladies are hungry for money and forget that they are in medical services industry...our entire US medical and insurance systems are screwed up anyways. STAY AWAY!!! there are better places ... read more

Very good place to check your vision and order new pair of glasses... BUT avoid buying frames from them, prices are unbelievably expensive. Frame that costs on amazon or even official web page only $180 they sell for almost $400, the one that costs $80, they sell for $200... so this is very disappointing, that is why I put 3 stars. read more

I have gotten 3 pairs of contact lenses and 2 pairs of glasses from Dr. Kim the past couple of years. The doctor is very thorough but the quality of the lenses were poor. I have been using gas permeable lenses for over a decade. One of the lenses that she prescribed split in half during routine cleaning, which generally doesn't happen. I also got 2 pairs of JLO glasses and the screw attaching the frames came off (on both pairs). I did show them to Dr. Kim but unfortunately her staff were not able to repair them. Dr. Kim is a great doctor, her staff is wonderful, but I won't be going back. read more

Excellent optometrist, thorough and explains every step. Frames prices are very reasonable and very good quality. Highly recommended.

Been a client here for 32 years, no complaints. Just great eye care.

My family and I have been coming to Dr. Kim's office for more than 10 years now. I get my eye checkups elsewhere, but my parents get theirs done here. I usually just come here to buy my glasses because they have a great selection frames, and if I'm confused about a style, they are great in helping me nail it right. I'll usually drop by periodically to get a few things tightened here and there, and it's always done well. Their service is swift, professional, and also friendly. Very warm and helpful, no complaints whatsoever. Keep up the great work! read more

Best optician in the town. I've got many examinations with them, and got many glasses. They are always helpful and give me right amount of information. I'd highly recommend this place. read more

It was my first time going here. They were very nice and did my eye exam. They were helpful with giving suggestions since I've never had glasses before. read more

It was a wonderful experience for the first time. The staff and the physician were both very friendly. I hope to see more options for frames. read more

I found Dr. Kim's office on internet four years ago - it was close to my job. Doctor is very nice and listen to my complains patiently. She repeated one test to confirm results. The choice of frames is pretty good in all price ranges. read more

I've been going to Dr. Kim for many years and have always felt that the office staff is professional and friendly and Dr Kim quite knowledgeable and caring. When a minor issue (infrequently) has arisen with either a contact or a pair of glasses they have been very responsive and taken care of the problem quickly. read more

My husband and I have been seeing Dr. Kim for over 12 years. She's very friendly and competent. Dr. Kim gives a through exam and I always feel my eyes are in good care with her and Dr. Chi's office. read more

Excellent and very professional eye-examinations, based on almost 30-year's experiences at the current clinic location.

I was put off by the high pressure sales tactics for supplements and other things I didn't want. It was clear that she considered me a loss as a patient, because I came in wanting only what the vision plan paid for. She did a test for macular degeneration and made me pay for it, even though it should have been covered by Medicare. She exaggerated the severity of the problem (I later saw an ophthalmologist for a better exam). I got glasses, and she was clearly annoyed that she couldn't up-sell me to pricier frames than the insurance covered. The glasses were terrible and gave me headaches when I tried to read. When examined later by another optometrist, it turned out that they had been made with different diopters in the bifocal part, something that is never done - and that they should have caught since they provided the glasses. Either they never bothered to check whether the glasses had been made properly, or they made a serious error in the prescription. Needless to say, I don't recommend this place at all. Definitely keep away of you're trying to use insurance. read more

i'm typically pretty picky on places I go for my contacts....I have a strong prescription and it usually takes optometrists 4 or 5 tries to get a 'good enough' fit. So, I've never even considered giving an OD a 5 star review until I met Dr.Kim. She is awesome! In two fittings - she got me seeing 20/20 in both eyes. I've NEVER seen 20/20 in both eyes with contacts and I've been wearing them for 14 years! As an added bonus, she is very conscious of the time it takes to make trips to the eye doctor. She offers lunch appointments and weekend appointments. I've never had to wait past my appointed time to meet her. Finally, when she was fine tuning my prescription, she was thoughtful enough to order two sets of trial lenses at once. That means that if the first one hadn't fit, she had the next most likely one ready! Had we needed it, that would have saved me a week of waiting and another trip to her office. I couldn't recommend her more highly - especially if you have a tough prescription like I do. read more