It pains me to write a negative review of a local small business. However, this one shows signs of bankruptcy, so the public should be warned. It has now been 12 weeks since we ordered gates and accessories ($4,260) and copper caps ($400) from Pacific Gate Works. Gates and accessories were delivered damaged in torn boxes two weeks ago. Copper caps were never delivered. The salesperson simply instructed me to contact the owner, who did not respond to phone calls or texts. In order to support small local business, I might even have provided three stars if the damage was repaired and copper caps delivered by now. At this point, I must report publicly that the company defrauded us. They never delivered $400 worth of goods we paid for. They falsely advertised that $4,260 of goods as undamaged. The public should be informed about the expensive and punishing lesson we learned about the company. read more

We purchased two gates from the 5 years ago and we live in San Diego with a pretty mild climate. We had the gates installed by our general contractor who was building our home. We have had to have many "fixes" along the way and finally the larger gate literally fell apart. It cannot be saved and we are having a carpenter build a brand new gate...so $1500 for the gate and professional installation down the tubes after (barely) 5 years. I think they are now out of business. Absolute rip off. read more

We ordered a custom gate from Pacific Gate Works to be delivered to San Francisco which NEVER ARRIVED! When one places an order payment in full is required. Purchase was made on Shopify. We were never refunded, nor contacted about our order. I left 10 or so voicemails and texts for "owner" Tom Ellington and half as many emails for their "office manager" Denaee Pascua NONE OF WHICH WERE EVER RETURNED. The process of ordering the gate should have been a red flag as communications were inconsistent and slow, however since their quality, reviews and prices were good, we persisted. NOTHING about placing the order, following up, etc was smooth. The amount of time invested on our end (the designer, the contractor and the client) to placing the order and following up far exceeded the cost of the gate, not to mention eating the cost of the gate. I filed a grievance with Shopify and have filed a Consumer Complaint with the office of Fraud and Scams at Oregon DOJ. If I could give zero stars, I most certainly would. read more

Ordered July 2025 and now it's Jan 2026 with no gates. I was however emailed today and they recommended I just do a charge back via my credit card company. So now after months of being told it should ship next week, I still don't have the gates and have to file a dispute instead of them refunding. I've been by their address and they seem to have been a legit business in the past but no longer. File your chargebacks now... read more

oh dear, reading the latest reviews it sounds familiar. We've ordered two gates in September and are struggling to get a specific reply about delivery. Should we be worried? delivery is due next week. read more

We ordered and paid for a gate that has not been received. Texts are going unanswered. Voicemails are not being returned. It looks like we're not the only ones. Our Client experience has been impacted. We do not recommend placing orders with PGW. read more

Their website is modern and clean. There aren't many gate options online, so the website definitely influenced my purchase decision. I contacted them for a custom gate in September. There were a lot of e-mails and phone calls back and forth to clarify the customization. I appreciated this process and the willingness to get the customization correct. While I was told in writing that the only change to my second and final quote was the style of door, I failed to realize the sales rep removed the copper cap that I requested. When the revised quote was sent to me, the sales rep stated in the body of the e-mail that the only change made was the style of door, nothing else. I also had a conversation with the sales rep, that if memory serves correctly, that due to the thickness of the door I upgraded to, the copper cap was automatically included. I received the door and there was no copper cap. I reached out to the sales rep, but I was told that neither quote had the copper cap, I pointed out that this was incorrect because it was on the first. Then I asked if I could have the cap sent to me so it can be added, and I was told unfortunately not and there is nothing that can be done at this point, but have a happy holiday. I accept that I should have received in writing that the copper cap was included, or to point out the error of removing the copper cap on the revised quote, but I was most disappointed by this response and don't feel good about doing future business. Otherwise I had a great experience. The gate itself is high quality. Without the stain it was quite thirsty and needed lots of clear coat applications. My husband said the bolts provided were not high quality. I did receive the gate late, but my expectations have been managed during COVID on delivery timelines. FYI- They cannot clearcoat the wood, so I opted to stain it myself to maintain a natural wood color. They cannot bore specialized dimensions for door locks, so I decided to do that on my own as well. read more

Stupidly, I decided there would be no better time than the pandemic to rebuild a two-family I had bought during the 2009 recession. The house sat for years, barely remade, while I lived and worked in another city. The agent advised me it was a tear-down. Two years after moving in, it is almost structurally rebuilt, but no cosmetics, yet. How wrong I was about building in the pandemic, ladies and gentlemen! Every single thing I have paid union and top tradesmen (and bottom tradesmen, all told) to perform has been done wrong. So every job I had to either teach myself how to do, in order to redo it, or pay a second or third tradesman to redo! It is as though everyone took a collective mental timeout that justified not paying attention to their work. I went through an entire remodel/rebuild budget in the first few months of the pandemic. Prices tripled in San Diego, where I live. And the work was triply bad. A nightmare. So what does that mean when you want to buy a well-made rustic gate? Does it mean I have to rebuild a new gate? That was where my expectations were. So here I am, ready to put in a gate I have not even been able to find. I am tapped out of money, doing one project at a time, as I can fund it out of my check. I knew, no matter what, that I had to have a strong Mexican-style gate. It would make my property beautiful, but I have felt that like no other time in my life, I had to have a secure, secure gate. There are so many people not working or living on the streets, looking for opportunity, or simply desperate. After weeks of searching in Mexico for a Mexican-style gate, with ironwork, including an iron-protected "peek" portal--and just an aesthetic I desired-- I had to expand my search. Nothing was what I wanted outside European-made merchandise. This is how I came to find Pacific Gate Works. I knew in about an hour of researching and speaking with the representative, Dave, that this was what I had been looking for. I upgraded everything in my order--thickest gate they made, iron studs and peek hole, copper drip cap on the top, They said it would be 6 weeks. I doubted it, but I was stuck. Price? A little over $2K for a custom-made gate. It arrived, on time, undamaged, delivered to my garage by FedEx. My worker and I just opened it. It is a marvel! Utterly, breathtakingly beautiful. HEAVY! Beautiful finish-sanded, clear cedar. Not Mexican, not primitive-- just astonishing. Everything I do to it now will be either a step down or a step up. But, trust me, this is the finest gate you can get outside hiring a professional carpentry shop to custom make it for you. I will update this, with pictures, after I get the surround built, then get it hung. Yes, the frame and hardware came with it. I am taking it to a car shop right now, to get a bid on what it will cost to custom spray it. read more

We live in Southern California where virtually most of the construction industry and the contractors are very busy perhaps due to the recent construction boom in this particular section of the Southern California. I was looking for a patio backyard pathway gate manufacturer from somewhere else than from the local vendors with an idea of that I may be able to save money. Ordering from this company was a good choice for the excellent workmanship and overall quality, professional packaging and (not so on time) delivery and competitive pricing. The delivery was late but I got a comfort with the good price. Anythng what they could do better job shall be their scheduling such that their delivery can be done as planned. They were late on the promised delivery but I was able to feel and have some comfort with their good price. read more

Love the ability to custom order exactly what I want. I purchased some beautiful custom lattice for my mother's garden. It turned out amazing. The craftsmanship is really top notch. This stuff is thick and sturdy, the finish is perfect and is exactly what I wanted. My only issue is now I have to order a Portland gate that matches it! Great product. read more

The company responded that I "altered" the gates. I did not alter the gates or cut them. They completely disregard the truth and don't salt and behind their warranty or products. I have two contractors who have submitted legal statements confirming the truth. DO NOT USE THIS COMPANY!!!!!! read more

Pacific Gate Works - Fences & Gates Near Me - Sherwood, Oregon

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We recently redid our backyard and fence and wanted to update the look of the gate. After doing a fair amount of research we settled on Pacific Gateworks pre-hung options. Very glad we did. Went with the Rose City and the wife loves it. You can tell it's high-quality, well crafted and will last for a very long time. Saved some dough too as I was able to install it myself. Seems like a good company who takes pride in craftsmanship which you don't see as much any more. read more

In the past 14 years my husband and I have purchased three custom gates that were designed and manufactured by Pacific Gate Works. The quality of the wood that they use far surpasses that of any other gate that I have ever seen. It is what you would expect to find being used to build fine furniture. There are no knots in the wood like you are accustomed to seeing on fences and the fact that nails are never used is a real plus in my opinion. The hardware they offer is top notch. The craftsmanship of the gates couldn't be better. Whenever we placed an order, we found the PGW staff to be knowledgeable, helpful, and accommodating. Our gates were delivered when expected. We have never had any reason to contact the company once we received our gates except to replace the hardware on our first gate. It is obvious to us that Pacific Gate Works takes great pride in their gates and we are very proud of how ours look and how well they have lasted all these years. We have received many compliments and we never miss an opportunity to tell someone where we bought them. read more