I'm on my third set of hearing aids at Hearing Science Center. I return because of the supportive…read morenature of the relationship. Annual exams, technical advice, and technician support for maintaining my aides. High quality hearing aides have made a significant difference in my life. I thank the folks at HSC Rancho for their devotion to their service.

This was my second set of hearing aids from Hearing Science. The first set was several years ago. I…read morecannot believe the difference. These are AMAZING!. I am hearing sounds that I have never heard before! The new hearing aids are so much better than before. My wife didn't even realize that I was wearing them. And, the new app is so much better and easier to use. I can't believe that I have wasted so much time and money in the past trying to find these!! The office staff and the technician were great.

Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

Dr. Kun & her team is professional, friendly & passionate about what they do. They are in network…read morewith many insurance providers. Disclaimer - I do know Dr. Kun personally however I am picky about my healthcare providers & have paid for my service. Recently I woke up with sudden hearing loss in one ear & I was so confused as it has never happened before. After some light research, I reached out to Dr. Kun as I knew she is an audiologist, I learned one should definitely get it checked within 72 hours or the risk is permanent hearing damage / loss. Dr. Kun was able to see me same day (thankfully) due to the urgency and performed a hearing test and confirmed my diagnosis of sudden hearing loss in that ear, and also checked it wasn't being blocked by maybe wax or something else. She referred me to another hearing doctor to get prescribed medication + a second opinion, which I did, and she prepared and provided a report for the doctor. Thankfully my hearing did back to normal & she followed up and confirmed with a follow up hearing test. I'm thankful for the quality of care & professionalism, and thankfully they do take my insurance so I had a small copay only. If you have any hearing concerns, I highly recommend Kun hearing!

My experience here was good. I needed to get molds of my ears made and Kun Hearing was recommended…read moreto me. I needed the molds to make custom fitted ear protection and I found out that not all audiologists are willing do produce molds for this. William helped me set up an appointment a few weeks ahead and all communication was prompt. Dr Kun was thorough and easy to communicate with. The molds turned out well and I recommend visiting if you have any hearing related concerns. PARKING Large shared, outdoor parking lot (free)

Pleasant, Professional and timely--would recommend highly for hearing test, hearing aids, or…read moreconsultation

I can't think of one thing that I wasn't pleased with. I went in to get ear impressions for my in…read moreear monitors and they were polite, helpful and professional. I made and appointment and on the say of my appointment, the wait time for me to be called was short. While I was waiting, the receptionist even had to deal with a cantankerous man trying to con them out of getting free batteries for his hearing aid. He was difficult. Certainly one of those situation where many receptionists may lose their patience. The way the receptionist handled that situation was quite masterful in customer service; polite and respectful but not letting him get away with that.

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

Hearing Science of Fontana gave me the best gift I have ever received. After 35 years, I can hear!…read more From the moment I walked in, I knew this was the place for me. The desk receptionist was very friendly and helpful, the office was spotlessly clean and my hearing specialist, Monoca was as friendly and warm as could be. She explained everything as we went, she performed several different types of hearing tests while diagnosing my problem and she recommended and ordered the correct hearing aids that work perfectly. Then she followed up with another visit to calibrate them exactly to my needs. It just doesn't get better than that. And the insurances were taken care of without hassle, too! Do yourself a favor and discover what you have been missing. This is the place for that!!

After being patient at this location for three years, when I called for assistance with the hearing…read moreaids they had supplied my husband, as they were no longer working correctly, we were dismissed. I was told that they could not help us. They said the warranty had run out a few months ago, and my husband was not eligible for new aids for another year and a half. This in fact was not true as the insurance would have covered the repair, I am certain they should know this, but simply did not want to help. A hearing test would have allowed them to at least adjust the aids to the correct setting. So I also asked for a hearing test, and was told we would have to wait several months for an appointment, with no apology. However, I want to thank them for this terrible disgracefully service because it allowed us to find a wonderful provider, Clear Hearing in San Bernardino, who was able to get us in within a week, ran a hearing test and got brand new hearing aids authorized within two days.

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Place was clean, quite, and the staff was very accommodating. The staff made sure my dad felt…read morecomfortable with his new hearing aids and took the time to make sure he felt comfortable and understood what was going on. Overall a great experience.

John & Jennie Jakobcic are a husband and wife Team. WOW, AWESOME, HIGHLY RECOMMEND!!!! Gave…read morethorough reasons why deafness occurs, and instructions as to the intimate care one is to take in aiding their hearing loss. They really care in their treatment in your loss and work toward your ultimate best. Give them a try before going to other familiar advertised named companies!!!

Great place for hearing aids. You wont find better service! I love this place and I love how they…read morecare for you!

The Nurse Practitioner was very thorough with her exam. The office staff were professional.read more

Dr Poopat is awesome! Great doctor and a wonderful person. He always does his best to make you feel…read morebetter.

Nothing but high praise for the professionalism and Audiology service from Robert! I needed ear…read moreimpression molds for musician IEMs, and he was able to fit me in the next day, with a house call, no less! He mentioned that I had perfectly-shaped ear canals, so now I have bragging rights. Provided a box for the molds as well. Highly recommend Robert if you're near the Diamond Bar area of Southern California.

Robert is a great audiologist who really cares about his clients and schedules his appointments…read morewith extra time in mind. No 20 minute in and out like you get at Costco. Robert gives in depth testing to make sure you get the right hearing aid for your needs. He is also honest and will have no trouble referring you to an ear nose and throat doctor if he believes you have a problem that is better solved by them, he really does care about his patients.