Great service! I feel very comfortable with the Rancho Cucamonga team. Thank you for all you've…read moredone over the years.

Fire the receptionist. She is completely UNPROFESSIONAL. She argued with me on the phone twice…read more The 2nd time I ended the call & she called me back to argue more. Very CHILDISH and UNPROFESSIONAL. Also, they SELL hearing aids. Almost like the test results could be skewed to seem like you need hearing aids.

I'm on my third set of hearing aids at Hearing Science Center. I return because of the supportive…read morenature of the relationship. Annual exams, technical advice, and technician support for maintaining my aides. High quality hearing aides have made a significant difference in my life. I thank the folks at HSC Rancho for their devotion to their service.

The first time my mom got her hearing aids with a different clinic that office used both of her…read moreinsurances so she could afford to get her hearing aids. This office has refused to use one of her insurances and as a result she still has not been able to get her hearing aids. If someone has coverage for hearing aids, everything should be done accordingly so the person can afford to get the necessary care that he or she needs.

Excellent experience with Dr. Kun and her team! Dr. Kun is highly professional, knowledgeable, and…read moreclearly passionate about helping her patients. William was welcoming, efficient, and made the entire process seamless. It's rare to find a team that combines expertise with such genuine care and professionalism. I highly recommend this office for all audiology needs!

First of all, I want to give out a huge thank you and shout out to Valerie Kun and William for…read morehelping me out so much since day one. They were so helpful and kind to make sure I get the best care. I've had one hearing aid for the past 8 years due to not being able to afford a repair or new hearing aids for both ears. Valerie asked a lot of questions to see what was it like with my daily struggle of having one hearing aid, not being able to hear well with other people or being in a big loud environment. She made sure to help me find a good hearing aids that works out for my budget and also the style of hearing aids for my liking. She went through above and beyond to make sure I'm good and I truly appreciate that I feel comfortable and welcomed every time I come in and look forward to do my appointment with her. For the past two weeks, I couldn't get over of how much I love my new hearing aids and seeing how it really makes an impact in my daily life of being a working mom. I am truly grateful for her and she's the best person to have as your audiologist. I would give Kun Hearing 10 out of 5 stars if I could. Thank you Valerie and William!

Unfortunately, my mother has had the worse experience and they were very expensive …read more. She has gone back many times to the Montclair office and Ontario and they have not fixed the issue yet. One hearing aide keeps coming out and out and doesn't Stay in her ear. They did a mold and still a problem. I just want to get Our money back and be done with them. Legally we may have an issue .. My mom is 90 years old and can't be happy with these ear plugs .. so sad

Problems getting appts and refusal to let me use closer office so made me travel 2-1/hrs and the…read moreperson who reminded me of appt gave me a San Bern address so when out over 1-1/2 hrs out of my way to get to correct address and tel no they gave me was for apple valley. explained at frony desk why I was late not told they would take others I started noticing that so I asked she said cause u was late. Do I asked Pac if now I have to wait for all 4 that came in. Again wasn't told that and again wasn't my fault person gave me 13529 n palm San Bernardino. Do went way way out of My way and San Bern of closed! So had to travel over 2 hr to find and now I have to wait maybe 2hrs - I ckd in a lady didn't tell me that just u are late I explained why now wont let me pu and take to miracle ear to town where i live. lady said has to be picked up today. I explained again I've had many dr appts at both hospitals and prev told them legitimate health reasons why I could t come til this wk. that reminder person also gave me a 760 tel no and wrong address and in San Bernardino not Ontario wasn't my fault but must wait now after all other patients come in Never want to come here again. Cant give no stars?

Pleasant, Professional and timely--would recommend highly for hearing test, hearing aids, or…read moreconsultation

I can't think of one thing that I wasn't pleased with. I went in to get ear impressions for my in…read moreear monitors and they were polite, helpful and professional. I made and appointment and on the say of my appointment, the wait time for me to be called was short. While I was waiting, the receptionist even had to deal with a cantankerous man trying to con them out of getting free batteries for his hearing aid. He was difficult. Certainly one of those situation where many receptionists may lose their patience. The way the receptionist handled that situation was quite masterful in customer service; polite and respectful but not letting him get away with that.

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Place was clean, quite, and the staff was very accommodating. The staff made sure my dad felt…read morecomfortable with his new hearing aids and took the time to make sure he felt comfortable and understood what was going on. Overall a great experience.