I'm not sure where to begin. This was a pretty disappointing experience. The night before our trip I got a message that our trip had been pushed to the afternoon (though we had specifically booked the morning trip because we had dinner plans back in Seattle). We were stuck canceling our other plans and accepting the time change since my son was up from California and wouldn't be able to reschedule for another day. Oh, and this wasn't only a time change. Our meet up location had been moved by 25 miles. Annoying considering we were staying 3 miles from the original meet up location but again not worth canceling over. Once we arrived, we discovered that they did not provide wet suits or booties (unlike the numerous other companies we'd used in the past). I guess this one is my fault for not asking but, as a result, we were ill-prepared. Turns out though that we were not the only ones ill-prepared. When we made it to the raft, it was seriously lacking air (you could have folded it in half had it not been for the steel frame that was also inappropriate for this river). There were also no paddles. We didn't sign up to sit in a deflated raft doing nothing for four hours so we had the guide run us back to the meet up location to get the paddles. Once in the raft, we discovered there was also no bailer bucket or throw bag. I was glad this was a relatively slow river because this was all stacking up to dangerous conditions. Luckily, about halfway through the trip we were able to pull over and switch to a fully inflated raft with a bucket and throw bags. This made things much more enjoyable. The river was beautiful and I'm glad we were able to check it off of our list but this was our first and last trip with this company. read more

BUYER BEWARE This business has another page and is rated 2.5 stars http://www.yelp.com/biz/pacific-northwest-float-trips-marblemount. ECO RAFT TRIP after eagle season was over: Pros: -Beautiful, quiet stretch of crystal clear river -Boat seemed to be well maintained -Interesting stop to look at beaver lodge on the way up to the put in -Nice park to spend afternoon at after take out -Dry entry/exit from boats -Nice way to spend the afternoon -Guides were pleasant Cons: -Mostly having to do with business management and delivering what was advertised... -Owned by single person who has love of the river but appears to be lacking in business management and some social skills. -Website was not working several times during registration process. -Owner gave conflicting information on registration over phone. We signed up for one activity, he registered us for another, when I asked for clarification he confirmed that we were participating in activity we signed up for, when we got there it was something totally different. That actually felt like a bait and switch for his convenience. -Owner repeatedly discussed things that were grossly inappropriate and potentially upsetting for children to hear (i.e. stories of rape and murder in front of tween girl). This was actually the most distressing part of the trip for me as a mother. For adults, it may not be so much of an issue. -Food - would avoid eating anything offered. Pack your own snacks for river and meal for afterward. As other reviewers have noted the conditions were less than sanitary and food offerings were not appropriate to a commercial trip ie. already opened bag of crackers, smoked salmon in a ziplock bag. Felt like offerings were half-eaten items pulled from his personal pantry. Utensils etc. were covered in visible layers of dirt. -The canned jokes and gossip about the people who lived on the cabins on the river I could have done without, but that is more a stylistic than a quality issue. SURIVAL COURSE Pros: none Cons: -Don't waste your money. This seems to be a last minute add on money maker to catch overflow business from his website, but there was no clear curriculum or content of value. Ie. was given a notebook and told to write 1) be prepared 2) don't panic. That was it in terms of formal teaching content. BOTTOM LINE: float trip was scenic, the guides were nice, but cut-rate one man operation, and for me not worth the money or aggravation, even on the groupon discount. read more

I was disappointed with virtually everything about my float trip, particularly Dave, the owner. He was rude, chauvinistic, nosy and lacking in knowledge about the flora, fauna and history of the area. read more

Don't know why my last review was deleted but I'll repost one. Attn. folks at Yelp, THIS IS AN ACTUAL EXPERIENCE with these guys and all this is true. Anyhow, this business is basically a sham. I paid for a trip with this guy in early 2014 and STILL have been unable to book a trip with ol' Capt. Dave. SEVERAL email, phone calls, voicemails, etc. have been simply ignored. In summary, he took my money, won't provide a refund, and won't allow me to book an actual trip. Feel free to email me if you have any questions about this operation. This guy is a shyster and runs this ridiculous operation like a drug dealer would. Next step is a complaint to be filed with the Better Business Bureau and then sue Dave Button in small claims court for my money back. Here, I find my previous review of him. Hard to imagine this guy has managed a single acceptable review, far less a good one. Basically, a sham company that is virtually impossible to do business with. Booked a trip last Winter (2013) and tried to book the trip I paid for numerous times (5+) via email and their phone number. I managed to talk with 'Capt. Dave' once but the contact number seemed to be his cell # and he merely answered it seemingly on accident and asked me to send my trip booking request via email again. Here's the deal - after I booked the trip, I emailed my booking request 4 times, called and left countless messages, and have never managed to receive A SINGLE response from ol' Capt. Dave. Seems his strategy with me is just hoping I'll give up, he can keep my money, and I will just go away. So I now have paid for a trip over a year ago and I have been unable to book it at all. Keep in mind, I live locally, am easygoing, have an easy schedule to work with, and have given this guy literally countless opportunities to make good on simply calling me back or responding to my emails to book my excursion I paid for. And while I'm typing this, I noticed Jenny W.'s review dated 8/26/2014. Do yourself a favor and don't give this guy your money. Read Jenny's too. After typing this review, my next move is the better business bureau complaint. A sham business with a dishonest owner/operator that basically operates as a fraud. read more

STAY AWAY! Pacific Northwest Floats never showed up to our meeting place to take us on the pre-paid rafting trip I'd purchased for 4 - !!!! It is very hard to reach them by phone, never got an email response from them. Their e-ticket system told me one meeting place and time; then when I called 3 days before to confirm --I was told a completely different meeting city and time. The next day --one day before our scheduled trip, their e-ticket system sent me a reminder with the original meeting place/time --not the place/time Dave told me on the phone. I called and left a voicemail asking for clarity - never heard from them. Rafting day - my party of 4 arrive at the Darrington IGA 5 min late). There was no sign of PacNWFloat anywhere in the parking lot, no one next to their sign on the street. No IGA employee I talked to in the store knew about them. I spoke with every person driving a van or truck in the parking lot. 4 minutes after arriving, I called PacNWFloat - got voicemail and left a message. I called every 10 minutes for the next 40 minutes. I kept asking around --2 different people told me they had known of other instances when PacNWFloats had not met people who had driven to town for a float trip. We waited over an hour. I called and left a final voicemail: angry at not being met for our rafting trip, and told them to process a refund immediately. Later that afternoon, I received a voicemail from Jane at PacNWFloat saying they were in the IGA parking lot and waited for 30 minutes. THERE IS NO WAY THEY WERE THERE. We would have seen them! PacNWFloat has not processed the refund I requested, so I am working from the back end: I already received a refund from Amazon Local for the vouchers I paid for (thank you, Amazon) and I have a dispute open with PayPal for a refund for the e-ticket portion of my payment to them ($15.47). NOTE: There is another Yelp page (http://www.yelp.com/biz/pacific-northwest-float-trips-rockport) with reviews for this company. read more

Sounds like Captain Dave had a bad week this week. We had a group of 7 and we got stood up just like the others. He was supposed to meet us at 10A on Monday, but was a no show. He wouldn't answer his phone or return the messages we left for him. I hope he didn't spend the money we gave him because the credit card company will get it back for us. No worries there. But big worries for anyone that books a trip with this guy. Apparently he is not even permitted to work in the National Park area and his boats are old and he is in a lot of trouble with the park rangers. Use caution if booking a trip with this guy, and if you do, don;t pay him until he shows up to take you to the river. read more

My mother, sister and I took the Skagit float and wine trip on September 14, 2012. I was very apprehensive going on the trip after reading several negative reviews. We went, and for the most part it was a pleasurable trip. We met at the gas station, and took a bus to the launch point. After a little scramble looking for life jackets of the correct size, and walking down a somewhat steep bank and we got in the rafts. After the bus ride with Capt. Dave I was happy be on the boat with the female guide and not Capt. Dave. I was happy about our situation until she told us she had only been doing this for two weeks and she was given a broken ore. Umm yikes! But It turned out just fine and we enjoyed our trip. When "lunch" was served it was at what appeared to be a homeless camp and the food was left out for who knows how long. They had cold fried chicken, sandwich wraps, chips and other snack type foods. We took a bag of chips and left for the winery. There are 2 wineries - Both of which have no affiliation with the floats. Cascade winery is close to marblemount and they do charge a $5 tasting fee.. Not a big deal and worth it, since the wines are all estate vineyard wines. Challenger Ridge Winery has great wines, and picnic area that was perfect for our lunch. Challenger Ridge will give you four tastes for free anyway - and if you were as nervous as me going into the boat maybe stopping there first is a good idea.. It was a fun day, but not worth the $125 they charge regularly. read more

Just finished a winter run. Besides being cold, the trip was excellent. Not as many eagles as during prime time but well worth the trip. Leo was a great guide and the view was breathtaking. read more

I bought a rafting trip for two with the Pacific Northwest Float Trips from Living Social. I made reservations, via email with "Captain Dave" on May 15th, 2013 for a the Zodiac rafting trip on May 29th, 2013. I received a confirmation from "Captain Dave" on May 16, 2013 confirming our reservations for May 29th, 2013 meeting in La Conner, WA under the Rainbow Bridge at 10 a.m. We drove over an hour to La Conner and waited under the Rainbow Bridge for approximately 40 minutes. Nobody showed up. I finally called Pacific Northwest Float Trips and spoke to "Captain Dave" who stated the meeting place was changed to Rockport, WA. This was another hour out of our way. "Captain Dave" was not apologetic at all and not care that we had come all this way (over a hour) and waited (40 minutes) for the rafting trip; instead, he negated it by insinuating that an hour drive was no big deal because people flew all over the world to do the rafting trip. I requested a refund and he said no problem. After I got home I sent "Captain Dave" an email confirming our previous conversation about getting me a refund. He stated that I was entitled to a refund or a "free" float trip because he did not inform us of the change in the meeting place. I told him once again that I did not want his "free" float trip as I already paid for one and did not receive the service I had paid for. I contacted Living Social who also contacted "Captain Dave". "Captain Dave" stated he would allow us to have a "free" rafting trip. However, once again I had to remind him that it would not be free as I already paid for it and did not receive the service previously. I have read many reviews about this company and "Captain Dave" on Yelp and Trip Advisor. Many many people have had the same complaints of not receiving the service that was advertised. I believe he is scamming people. I can't get my time back the I spent driving to La Conner, WA and waiting for "Captain Dave" to show up. All I want is the money I spent on the rafting trip that I did not take due to the unprofessionalism of the Pacific Northwest Float Trips. read more

This was my first time rafting and it was the worse experience ever! Even before the guides arrived, things were already off. They changed the float time twice: first time we were understandable since the weather wasn't looking great, second time we didn't even find out until we got to the meet up location. They arrived in extremely old vans, and the people coming out looked extremely cold and disappointed. Shouldn't those that have the experience be filled with excitement and joy? Hmmmm.. Because our group was big (15 people), they brought a bus that was also falling apart. It was extremely smelly and I felt like I was traveling back in time. It was obvious that they do not invest their money back into their business! We knew beforehand that they do not offer wetsuits, which was kind of a disappointment and hassle since the predicted weather changed at the last minute. When we got into the rafts we found out that there weren't paddles for everyone on the rafts. We weren't even provided helmets for this class III/IV advanced ride. Some of us had to just sit there and hold on for our dear lives, at least for the first 15 minutes. There were no instructions and safety guidelines given. It almost seemed like we could have been our own guides. At one point, the guide told us that he likes to just let the river do its thing and see what happens, which was kind of sketchy. After the experience I kind of understand why he said it since the river was really calm. However, that does not seem safe at all at the time. If the current was really strong, we could have seriously gotten hurt. Not only were their vehicles ghetto, one of the raft was leaking and had a broken bucket that was duck taped. It was suppose to be an advance ride, but we were just literally floating down the river with no hassle. It was only fun for the first 30 minutes, and the rest 2 1/2 hours were torture. The guide was kind of funny, but that's all the credit I can give. The guides told us that we can complain to "captain dave" and can get a free ride for our next visit, but there is no point in getting a free trip from them. I would not recommend this company to anyone! To top it off, when we got to the end of the ride and got to the bus, the guide was sleeping in one of the nearby raft. Very unprofessional! Not only that, we were extremely cold from the glacier water and when we got on the bus, the bus wouldn't start. The only tools they had were a hammer and plier. Thought we needed to jump start the bus, and they had no idea that we already had one in the bus. One of us found it for them. We thought we were going to be stranded in that stinky bus freezing our asses off for awhile since no one was really around, but by luck it started after about 20 minutes. We should have done our research before purchasing this on Groupon. In sum, this was a complete rip-off and waste of money!!!!! read more

I found Captain Dave to be great to deal with. He is very customer-focused and worked very hard to ensure we had a good experience. Overall, the rafting experience was excellent. read more

While I did think they were unorganized and the travel vans are questionable we still had fun once we made it into the water. We also bought a groupon and I am really glad I didn't pay more. The staff was really nice and funny but it just seemed a little chaotic until we actually got into the water. The water was low so we did have to get out to push which wasn't too bad but there was a couple leading the tour and maybe they were just not having a great day as he kept trying to jump in and save her when our boat got stuck and she was trying to let him know that she had it under control which she did. Would I try it again maybe as long as the water was higher but the view was phenomenal. read more

We bought the Zodiac float trip for 4 on a AAA daily web special and were completely disappointed. We drove up from Seattle - I had 2 out of town guests from the Midwest that were really looking forward to seeing some wildlife and some of the San Juans. There were 2 other groups of people also waiting for our 10:00 start time. About 10:15, we called and the man said that the trip was moved to noon and he hung up -- no one was provided any prior notification. Obviously the group was pretty upset, but one of the 3 groups decided to stick around and take the noon trip anyway. They called the guy back to ensure he would actually show up at noon and to confirm that trip would still have lunch, but he said "you all are mad at me, so I'm canceling the whole trip." Which made me think that this company is run by a 9 year old! He kept hanging up on us when we tried to ask questions, and finally stopped answering the phone at all. Thank goodness that AAA guarantees everything you buy from them and they had started a refund for us before we even got back home. But it was a gorgeous day wasted and we'd chosen the float trip instead of whale-watching, so it was quite a disappointment for my guests since there is no time to do another all-day trip. All in all, was completely in shock at the unprofessional acts of this company -- please take this as a warning and stay the heck away from them!! There is no reimbursement for the gas for the round-trip or for the lost opportunity to do something fun with my guests!! read more

Do not sign up for a trip with this company!! We were supposed to have a three hour experience in a zodiak with lunch included. As it happened it was a beautiful sunny day just perfect for our trip. Instead we experienced extreme rudeness and the trip was cancelled as we stood on the dock waiting for the boat. read more

One of the best adventures we've ever been on! Plenty of time to see seals, many eagles, blue herons and the F-18 jets flying from the Airbase. We rafted into Puget Sound and saw many baby birds on tiny remote islands. We strolled on an uninhabited island and picked up eagle feathers to take home to the grandkids. Captain Dave was a great captain and tour guide. We highly reccomend this trip to everybody. Gentle waters, life jackets for all, and snacks provided. read more

I had a really good time. The voucher we bought through TIPPR wasn't showing up as valid, but I blame TIPPR for that. The Captain, I've read, can be unorganized, but we had no problem finding out where to go, what time and felt like our guides new what to do on the river. Our guide, Joe, was awesome. Great vibe and full of knowledge about the river and wildlife surroundings. I hope to get up there this winter to see the bald eagles. The voucher mentioned lunch, which was nothing more than some snack chips and cookies. That wasn't so good, but then what to you feed people of all diet ranges and so many allergies to food these days? I recommend a big breakfast and there are plenty of great restaurants in the area. read more

We just went on a float trip to see Eagles. It was very relaxing and fun. Our tour guide was funny and educational. It was not scary like I thought it was going to be. Glad that I took the adventure. It makes for a great day trip as there are a lot of places to stop and enjoy on the way and way back. I would definitely bring a scarf or something to cover your nose at this time of year. The smell from the rotting salmon spawn get get a little intense in some places. I would go back again for sure! read more

I took my two sons on their first white water experience (Sauk II-III raft trip) this weekend and overall we had a good time. I have been rafting several times and know the drill. We purchased the trip through Groupon, so I felt that we got the trip for the right price. When I booked my trip, I did not get confirmation back from the actual adventure company, so I called to make sure we were signed up and to get some information on what to wear and what to bring. After a few phone calls I finally got a hold of the owner who said that there would be wet suits to rent, which there were not. There are two trips advertised. We signed up for the beginner trip, and most of the people in the group were on the right trip, however there were some that signed up for the class III - IV trip that ended up on our trip because the owner of the company did not communicate to the guides. The guides were "fill-ins" as the owner was out of town. Fortunately the guides were good and really tried to make the trip memorable. This trip is pretty short, and we had to make a couple of stops in order to stretch the time on the river to two hours. My boys (11 and 13) did have a great time and the amount of rapids is great for kids and adults that want adventure without the chance of falling out of the raft. Just a heads up that the meeting place is IGA in Darrington at 10:00 AM for the Sauk trips, not 9:00 in Rockport like the e-mail confirmation I received. I had to call the owner a 2nd time to confirm where to meet and when. read more

"Captian Dave" seemed very disorganized from the outset to the point that I started to wonder about my safety. Fortunately, the guide on the raft was experienced and did a great job. The float down the river was very enjoyable. Unfortunately, everything around the actual river float was embarassingly poor (lunch, organization, customer service). From side comments and his demeanor, I could tell that our guide was embarassed by his clown of a boss. Our trip was the "Skagit River Wine Tasting." The wine tasting that was supposedly a part of the trip invovled driving 30 minutes back down on the road on our own after the float to a winery that gave free tastings, not affiliated with the rafting company. It was not a horrible experience, but I can't recommend this trip to anyone. So many things could have been done so much better with minimal effort. read more

I find it difficult to read how wonderfun previous trips have been. We went to Anacordes and waited 1/2 hour after Dave was supposed to be there. Then we called him and he said "Oh, I'm sorry. Your trip has been postponed until 12:30pm. We were not happy buy ssid we'd be there and can we still expect lunch. He replied that if we were upset he wasn't coming at all. We told him we'd driven 2 hours to get there and expected a trip. He hung up on us. There were three groups of us and all three called and he hung up on all three. We obviously didn't get our trip. Dave may be very knowedgeable but his person skills need improving. Four hours total travel time for nothing is unacceptable. We will get our money returned, but time is worth alot. Nancy read more

We went at the tail end of eagle season, 2nd week in March, and saw 10 eagles, and a couple nests. Though not very many, it was still exciting! The scenery was beautiful, with mountains in the distance. There were a few ducks and other birds as well. Though we didn't get wet, make sure to dress very warm (many layers), especially your head, hands, and feet. Our guide, Dave, was very skilled and knowledgeable. We felt safe and comfortable with him. On the shuttle back, the driver stopped to show us a beaver lodge, and we were able to get out and take pictures. Everyone seemed friendly and laid back. I'm not sure if they have tours with lunch included anymore, but ours was, and he kept his word. Afterwards, the captain treated us to a restaurant just down the street. If you want to see more eagles, go in Nov, Dec, Jan. read more

Purchased Amazon Deal vouchers for these folks. The vouchers are advertised as being good from November to March. Unfortunately, they don't tell you two things: that the vouchers are not for river float trips (which are $50+ more each), and that if you don't take a float trip, you may as well not bother with this special after December, which is when the eagles move from view of the tour covered by the voucher. This is amateurish at best and a rip-off at worst. read more

Took a white water trip today with Pacific NW trips. This was what I expected and I was pleased. The organization is clearly run by a local longtime resident who loves rivers. Thus it is not a corporate affair, nor does it feel corporate. The trip was easy enough for very novice paddlers, but still exciting and you punched through some great wave chains. You get wet, but not too wet. Our guide Joe was knowledgeable, professional, and very nice. Other reviews mention the bus, yes it is old but was perfectly safe and the driving was fine. It didn't smell strange. There was lots of rain gear available which I thought was generous. It is Washington, people should be prepared for weather, even if you don't have river gear, you probably own a rain coat and rain pants. The trip was fun, took about 2 hrs, included 1 big rapid and some little ones, several "flat" sections, and an abundance of wild and scenic calm. It was great as an intro to this activity. I couldn't give 4 stars because lunch was promised but turned out to be only cookies...excellent cookies though. read more

The owner of this company is unorganized, rude and terrible with customers. I bought my 'beer, lunch and rapids' voucher through Seattle Weekly Daily Deals. When we showed up, there were several groups and it was chaos. There wasn't any organization or good direction from the owner. The Captain didn't have a list of groups or people and nobody knew where to go. Im sure we could have showed up with a blank piece of paper as our ticket and he would have taken it. The guides were as lost as we were. They stood around waiting to hear what the captain was going to do. People were constantly trying to chase the owner down to get a straight answer. The "lunch" was chips, grapes and candy bars. When I finally got a hold of him, I showed him my voucher and original email showing the reservation and he directed me to go with the guide, Shawn. I asked him if he was sure and he said yes, you are all set. After some time, I started to realize that something was wrong. I talked to the guide and It turned out that he put us on the wrong rafting trip. We went on the wine tasting and float trip. We floated for over 3 hours which is completely not what we had signed up for. When we finished the float trip, again total chaos with people confused and had no idea where to go. Turns out that even if we had gone on the raft trip we signed up for, there wasnt any beer at all and they told us to go to a brewery several miles away and there would be 2 beers for us. When we were finally able to stop him to talk to us, I told him he put us on the wrong raft and he abruptly said "Why didn't you tell me before?? You should have talked to me!!" So now he is blaming me and how would we know that we are going on the wrong raft and I had already asked him if he was sure he was directing us in the right place. We said we wanted a refund and he said fine but he didn't have our money and that we would have to get it from Voice Daily Deals. His last words were "You got to go on a float, right??" He was completely unapologetic and rude. At this point, we had enough and felt like the day was a disaster and were hesitant to go to this brewery that supposedly was going to give us beers. We had no trust in this company and owner. We went home immediately. I have rafted several times and I have never experienced something like this ever. read more

Underwhelmed by this trip. Nothing like advertised. Captain Dave is totally unorganized, unprofessional, condescending and rude at times. Lunch is minimal and unorganized. No utensils, paper plates, napkins or hand sanitizer. Felt herded and rushed by Captain Dave. Taken back to our cars and sent to the winery, where a sign is posted, " We have no affiliation with any float trips." Seems the winery has disassociated it's self from the float company due to lack of payment. We were also, scheduled for the White water trip, from the beginning Dave was discouraging us from doing that part of the trip, high water, boat tipping over the day before, lack of experience and age of some members in our group. Promised us a rain check......will lay odds he weasels out of it. We lucked out with our guide, Donovan. He is polite, kind and honest, knowledgeable and spiritual about the area. I wouldn't recommend this company. The website is totally misleading. Verify with the winery before you book if a wine tasting/tour is offered. read more

We participated in the Bald Eagle Raft Trip in April 2014. This is considered the low season to see Bald Eagles. We met up with the company in a state park in Rockport, WA next to the Skagit River. They drive you up the river by 8-10 miles and then have you enter the rafts and float down the Skagit river, viewing wildlife and birds/Eagles/Mergansers/Ravens/sparrows, etc. where your trip ends at the state park. We were able to observe Eagles/Ravens at a nearby Fish hatchery before getting into the rafts, we were provided lunch, viewed a beaver dam in progress, viewed black tail deer, viewed an Osprey and Eagles nests along the float trip...It was a wonderful experience. The river guides were very helpful, attentive, and had a good sense of humor. Dave was our guide and Captain Dave is the owner of the company. I would recommend this trip to anyone interested in seeing and learning about the wildlife in and around the Skagit River. The rafting experience on clear waters and exceptional views of the mountains was memorable too. Please remember to dress appropriately for the weather. It rained at the end of our float trip. It can easily get cold with the wind and rain combined. We wore gloves, rain gear, and boots. read more

Scheduled a rafting trip about a month in advance with Dave. Upon arriving to Rockport, WA, we saw that nobody was at the location. After calling Dave, he informed us he was in Alaska and that the trip had been cancelled for a while. We rescheduled, were told that we would receive a refund and a free trip, which sounded great. We made hotel reservations and made plans around going up another weekend for our free trip. To that end, we have still not received compensation. A week before our second trip, we got in touch about sending a refund check to our apartment and confirming our trip. Additionally, in that same email from Dave, we were told that our second trip was cancelled. NEVER were we actually notified beforehand that a trip was cancelled. If you actually want to go on a rafting trip that doesn't get cancelled on you without notice, then you best look elsewhere. Don't give these people your business. read more

I am furious! Captain Dave did not show up for our rafting trip! We drove 2.5 hours to get to the Marblemount Shell Station for a rafting trip yesterday and nobody came for our 10:00 AM scheduled meet time. I have called numerous times and nobody has returned my call. When I called yesterday at 10:15 AM and then again at 10:30 AM it went straight to voicemail. Nobody is answering at the office number either. I had purchased a Groupon for a Zodiac River Tour for four. When I first called Captain Dave, he said I had to email him for dates. I did that and received no response. I called back again and he said that all the Zodiac trips were sold out for the season. What? He said I could do one of the Skagit River trips instead which was an hour longer drive than the Zodiac tour I had purchased. But my two boys and I were excited for the trip so I said ok. He told me to email him again the dates, which I did. Again, I received no response. So, I called again and Captain Dave confirmed with me over the phone for Sunday, July 21 at 10 AM. He also sent me an email confirming the time and date. Dave was extremely rude, uncaring and only concerned about himself saying how busy he was. He mentioned that a couple other customers have hung up on him. Heh Dave, we are very busy people too! I wish you could have seen the disappointed looks on my kids' faces on the 2.5 hour ride home. I called Groupon this morning and they just gave me a refund. I would caution anyone not to do business with this company! read more

Just did the beginner white water rafting tour using a Groupon, which included lunch. We were pretty disappointed. The van that took us to the launch spot didn't have proper seats, some weren't attached to the van, had to bend over when sitting or you would hit the roof. Seemed to be held together with duck tape. The guide was nice enough and the river was pretty tame. One wild part made it worthwhile but they didn't provide ponchos like the website said and we got soaked. The wilderness was beautiful, but we didn't seem much but trees, mountains and river. The guide said we might see deer, bear and osprey. No luck. When we got back, the tour operator told us to go to a winery and he'd buy us lunch. We got to the winery and they didn't know anything about our group. When the tour operator showed up, he had containers and plastic bags with cut-up cheese, salami, hard boiled eggs, tortilla chips, slices of baguette, cookies and one water bottle for 6 people. No utensils, plates or napkins. We sure didn't think this was the lunch we would get and he left us there and didn't come back. It was very weird. He also made some VERY inappropriate comments to our 13 & 14 year old girls. I wouldn't go back, even at half price. And there is no way it is worth full price. read more