We had an amazing experience at Pacific Pet Hospital! Kania was incredibly attentive and caring, and she treated our dog Minnie as if she were her own. You could truly tell how much she cared about Minnie and our family. Dr. Humphrey was also wonderful. He was very compassionate and took the time to explain Minnie's diagnosis in a way that was easy for us to understand. We never felt rushed and felt completely cared for throughout the entire visit. Thank you to the entire team at Pacific Pet Hospital for taking such great care of Minnie. We truly appreciate you! read more

We used to come here years ago but stopped because the wait times were so long (even with an appointment) but we came back to get a second opinion on our elderly mini schnauzer. We made an appointment and did wait 20 min to get seen but met with the Vet Tech, who recorded the convo (this seems to be a new change from years prior) and then met with the new female vet. She seemed kind and was a good listener while we explained our dogs symptoms. She explained the options and I confirmed our preferences with the vet tech who took our dog back for blood work. After the blood work results came back in, I did get a voicemail from Dr humphreys who was helpful in sharing next steps. Overall, they're a good option to have and my only complaint is that wait times still seem longer than other places but the vets know their stuff so we'll be back read more

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Dr Humphries, Janet, Tilly & Atziry provided the most thorough veterinarian services. I am so grateful to have found this place & for the personable care. It was my dog LeeRoy's first visit at Pacific Pet Hospital and they now have another loyal customer!! (They are quite popular) The place is clean and comfortable. The doctor & his team are very knowledgeable and sharp. They provided detailed explanation of the findings and treatment plan for my dog. (chronic ear infections) See you for our check up in a few weeks! Thanks again PPH! read more

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We took our cat Mía today for a check up and Dr Humphrey and Nurse Naomi took really good care of her, they were both awesome and explained everything very clearly to us and they took their time and were very friendly and patient with us. Nurse Naomi in particular was very great, and she really cared for Mía, who is a special needs cat, and was extremely nice and affectionate and careful with our fur baby. Thank you very much Nurse Naomi. if you're looking for a place that takes care of your pet I highly recommend Pacific Pet Hospital. read more

I absolutely LOVEEEEE this place! I was given a list of clinics from the chula vista animal shelter for my furbaby, and chose this one because its closer and convenient. Walked in, felt no pressure to do any of the labs recommend ( and I wanted to be honest) front desk ladies are suuuuuuper sweet, and the dr is great. I ended up being a returning client, I will be bringing my other cat when I need to, and also recommend my parents to the clinic as well. ( they are super happy about them too.) Thank you pacific pet hospital for taking care of our fur children read more

We just moved here and needed to get our puppy her second round of shots, amazing Dr, amazing front desk help and even better prices. We will continue to go here for our other babies read more

We just moved back to SoCal and we're doing our due diligence in finding a new vet for Teddy Blaze. Staff was helpful and thorough. Teddy was due for a wellness exam and vaccinations. Dee and Aleks were very patient and playful with him. Dr.Humphrey was also great with him provided us with great plan of care and what items need to be addressed. We appreciate you all. read more

Pacific Pet Hospital - Veterinarians Near Me - Chula Vista, California

Everything went well! Very comforting to my pet and super fast! But also very thorough !!!!!

I am extremely disappointed in my last vet visit. Before this, I would have given this place 5 stars. I don't have a problem with the vet, I have a problem with a staff member, one of the nurses who manhandled my cat so badly that she was so traumatized and pooped all over herself and her pet carrier. They never said one thing about what happened inside the office since they didn't allow me inside. But my cat was smelling so bad when they handed her back to me. I thought it was because of some nasty gloves they used on my cat. Nope, my cat was so scared that she pooped herself and they didn't even give me the decency to tell me what happened. My cat is not an aggressive cat and has never acted out before, but I understand that vet visits can be stressful. However, RIGHT after this visit, my cat also developed an infection in her ear, so I had to take her to a different vet where they told me extreme stress can cause that. I don't know what they did to my cat but I will never take my pets here ever again. read more

Finding a good Animal hospital is like trying to find n honest Auto mechanic. Our cat is older and does not like anyone. We were very nervous bringing her here. You see those crazy videos on YouTube with cats going crazy and biting and scratching at the doctors. We have taken our cat to the emergency hospital a while back from a cat attack and her leg got infected from the wound. No one was able to see our cat on short notice. We called here and they were able to squeeze her in on very short notice. Our cat was very scared in the doctors room but once Dr Humphry came in our cat felt at ease and even though there was a nurse to assist, our baby was calm and let the doctor do his examination. I couldn't believe how calm she was and was nice throughout the entire process. Since then we have brought our cat in multiple times and have always had a great experience. From the assistants to the doctors they are very friendly and truly care about your animals. I highly recommend this place to everyone. read more

I brought my cat here for a wellness visit to establish care since I had just moved. Making an appointment was extremely easy via the website, and you pay the exam fee upfront as a deposit for your appointment. Everyone from the staff was so friendly and it was the best visit she's ever had. She's normally very scared and a little combative, but the staff did a great job of keeping her calm and comfy. I really appreciate everyone at Pacific Pet Hospital. read more

Pacific Pet Hospital - Veterinarians Near Me - Chula Vista, California

On behalf of my family and pup Bella, we would love to say a heartfelt " Thank You" to Dr. Humphrey, Office Manager Terry and all the office staff members at this location for all their compassion , dedication , outstanding care to my beloved pup Max. We are long time clients and we trust them with our pets . Everyone displays again compassion, dedication and professionalism. This facility is clean and so pet family friendly. Thank you for your great care with our Max's chronic health condition. Max will be truly missed. Again Thank you all for your great work on all your pet clients and Max & Bella. You guys are the best! read more

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I have been coming to this vet for over a year. What I love about this Vet is that you're involved with the full pricing process and are given full transparency about what is optional vs highly recommended. I also love Vet Desk - this app provides you discounts for spending money at the Vet. I have saved over $100 here. They are all very kind to my dogs. I do think their prices are reasonable as well. I moved to La Mesa and tried another vet there. They treat my dog so much better here at Pacific. I highly recommend! read more

We've been using this vet for over a year! Between puppy visits, wellness visits, and even a sick visit. We've always been met with top quality care & answers. I highly recommend this whole staff & vet office! read more

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The veterinarian and staff are kind and you can tell they genuinely care about your furry family members.

I have been taking my 2 dogs Pepsi and Daisy since I moved to Chula Vista. Dr Humphrey is a great vet. The staff very friendly. They are healthy and happy pups. read more

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The front office staff was wonderful! I was greeted immediately with smiles. This was my first time visit. After completing a form I needed to email/ text my cat's previous record. There were connectivity issues and I had phone issues but every time I went to the front desk for assistance, I was assisted in a very friendly manner. The male tech apologized for the wait but it was no problem since I was "festering" the office staff! Lol. I had many questions since I am also a first time cat mom and the time was taken to answer my questions with the tech and the Dr. I was never made to feel that I was a bother to either of them. My cat Niko was taken from the exam room to the back to receive his vaccine. While waiting in reception area for Niko, I thought of additional questions and the receptionist went and got the "cat lady" from the back to chat with me. She was really knowledgeable and had a lot of experience with cats. When Niko came back she took him out to hold him and he did great with her! She was able to share some tips with me about being a cat mom and saving $. She was a breath of fresh air! We chatted for about 20 minutes in the reception area. Although the Dr suggested that I get the rabies vaccine for my cat, I chose not to get it at this time. He is an indoor only cat, so I wanted to wait. I approved to get the booster shot. I was never pressured to get the rabies vaccine at the time, nor buy the suggested prescription from their office. As a first time patient the Wellness visit fee was waived!! Absolutely uh-mazing! I will definitely return! One star was taken away because the facility could use some updating and some painting inside. However the reception area and exam room were clean. There were free treats for the pets and some for the pet parents!! read more

I have been going to Pacific Pet Hospital for a few years and Im finally fed up with their high prices and unnecessary procedures. I took my dog in today 10/15/25 for chronic ear infection. Im there every other month with the same problem! This time I asked for ear drops to help keep my pups ear infection from returning so quickly. The doctor refused to prescribe ear drops unless I agreed to a cyntology test first which doubled in price since my last visit two months ago! I told him I could not afford all the costs they were adding to this visit and I opted out of what was unnecessary due to financial hardship and he refused to give me drops! I became so upset I stared to cry and plead with him to please just give me the ear drops but he stood his ground and said no! I felt so sick and humiliated to have had to cry and pleaded for my dog to get ear drops to relieve the pain she was in! She had inflamed infected ears and he didnt give a hoot! No compassion for my suffering pup! It was all about making money and charging high fees! I left there literally crying and pleading and they didnt care even the receptionist chimed in as to how they can't give drops without the overpriced cyntology test! They do that test EVERYTIME I take my dog in and its always the same! Everytime!!!! It's a chronic issue and they give my dog a bogus one time treatment which I never get to see them administer because they do it in a back office and it only relieves the inflammation for 2-4 weeks then it happens all over again and the staff know my dog will get the infection again and again because this is a chronic condition she was born with! All i wanted was the drops which work wonders! Just because they act nice sometimes doesn't mean anything when they won't give you the right treatment. Their prices are through the roof they are ripping us off! No more! They get away with highway robbery because we, owners, allow them to get away with it, because we love our pets so much! They wanted to charge me $586 for treating my pups ear infection! I REFUSED & left there in tears and got no treatment for my pup. I found a different vet later that day who was honest, compassionate, and treated my pups ear infection for a total of $199 (EVERTHING INCLUDED even the Cyntology test!) No, not in Tijuana either, right here in Chula Vista! A reputable vet clinic! No more Pacific Pet Hospital for my pup. read more

I would highly recommend this veterinarian. The staff is great and they helped my take care of my pup.

The prices at this hospital are beyond inflated and outrageous. It's $40 or less, at any other vet in the area, for an ear cleaning. It's $91 here. The care is not spectacular enough to warrant this type of pricing or the "upselling" you'll inevitably deal with. It's also in a low income area, where people are struggling the most during these times. Just a heads up. UPDATE: the clinic's response to my review made it sound like the cost of the ear cleaning included cytology and antibiotics but just to be clear, I was charged $91 for a basic ear cleaning, plus $56 for cytology and $55 for the antibiotics. read more

Pacific Pet Hospital - Receipt - Veterinarians Near Me - Chula Vista, California

Been looking for another veterinary clinic. Saw this place had good reviews. So I took my 2 dogs there and boy was I impressed. From the front desk people to the assistant and finally the vet doctor all were so friendly and the service was great. Great communication concerning the well being of my pets. Highly recommend. Thank you Naomi and Dr. Henderson. read more

Pacific Pet Hospital were amazing. The kind and helpful staff and doctor went above and beyond when I brought in my 14 year old dog Molly. The doctor took the time to thoroughly examine her and prescribed medication. She is feeling better and well on the way to a full recovery. read more

What a relief to have found a vet center we trust with our animal family members! After the lackluster attention our rescue chihuahua mix received from a pricy Eastlake vet center, a vet tech there recommended Pacific Pet (where they bring their dogs). It was easy to get an appointment at PP, and as a new patient Whiskey's initial wellness exam was only $38. The front desk staff were unhurried, friendly and helpful. The vet nurse was professional and warm. She took time to get to know us and to hear all my concerns. Dr. Humphrey then examined Whiskey. He also took time to respond to all my questions and provided helpful info and insights. A needle biopsy was necessary, but PP had the capacity to perform it and to analyze/diagnose the results within an hour. I highly recommend Pacific Pet. read more

Pacific Pet Hospital - Whiskey deserves Pacific Pet! - Veterinarians Near Me - Chula Vista, California

I was waiting on an appointment for the vet I want my new dog to be seen by, but I felt my dog needed an appointment right away. Luckily I was just stressing for no reason. However, I wasn't impressed with this place. The only reason I am giving them 3 stars is because the tech was absolutely amazing! The front desk was so- so, but the vet himself didn't make me feel like it was the place to bring my dog back full time. Which is a shame, because I appreciated being able to come in and being seen at such short notice. I was actually considering canceling the other appointment I had further out with the different vet had this appointment gone well. The thing that made me upset with the vet was the prescription of unnecessary meds. After several tests that were explained to me as negative by the nurse, antibiotics were prescribed just in case. I'm not an expert but I know that if you don't need it you shouldn't take it- when it comes to antibiotics. I gave this 3stars because in the end, my puppy was seen and she was treated well. Which in the end that's what really matters. I'm a very impresionable person, and I always go by what my gut tells me. It told me that that place was not for me. It could have been an off day for everyone all around but it's over and done. You decide what to do with that information. read more

Dr Humphrey and staff are always very helpful and knowledgeable on anything I need for my pets, been very happy for 3 years. Thank you to all and a special thank you to Terry for going above and beyond to helping with the insurance issues. read more

I had an overwhelmingly positive experience (Feb/March timeframe) with everyone from the office staff, vet techs, and veterinarians. The office was still working under COVID protocols so I had to wait outside in my car while the vet tech/office staff took my dog inside. I had brought my GSD for an issue with him biting/licking all of his paws. The vet (Dr. Humphrey) called me on the phone and went over options on how to diagnosis my dog's issue. When the results came back (yeast infection in all four paws), he gave me options on how to treat the issue. At no time was he pressuring me to do one treatment over another. Once I decided what to do, he transferred me to the vet techs and office staff for payment options. It was a pricey visit, but the front staff explained all the items that were being charged. Anytime I had a question they were able to answer it. Overall, it was an easy visit. I'll definitely bring my pet back here again. read more

Doctor Upton is a fabulous veterinarian and the only doctor we let do surgery on our animal family members. I honestly never met such a gentle caring man. I gave his new partner a bad review sometime ago because well I don't like his work. Doctor Upton is getting on in years and no longer does surgery as far as know. But in his 'prime' he was excellent! The office staff has always been kind and helpful. I wish he had chose a better partner for his golden years. I wrote this review because as my straight forward review for DoctorHenderson ( I believe that is his name) was not fair to the man that cared so well for our brood over the years Doctor Upton. I wish he could remain young forever. So my review today is based solely on the doctor I knew. I can not recommend his partner so I give Doc Upton four stars. 5 if he changes partners. read more

We were blessed with 13-wonderful years with our beloved Beagle Riley. Pacific pet Hospital was there every step of the way. From the first time she entered our lives 13-years ago and had her first check up. Had her spade, and even when she had minor aches and pains. PPH had seen our furbaby through. This last 2/5/19 we lost our baby. It was heartbreaking! PPH went above and beyond. Allowing us to grieve and say goodbye privately. Thank you so much to Dr. Humphrey and his staff for giving Riley the love and compassion she/we had needed. Fast forward 2-months later... we start over with another to love with Riley's spirit guiding her. Lucy will be seeing Dr. Humphrey and I'm sure he'll keep her healthy for many years. read more

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Best Pet Hospital hands down - the front office, the nurses and the doctors are professional and super compassionate - I know my pups healthcare is in good hands read more

Today we took our puppy to her first check up.. the staff was amazing. They took care of our puppy & made sure she got the right treatment. Due to COVID-19, as one should, they are taking precautions by having owners wait outside & they come out to get your pet.. They communicate everything to you including what they're doing for your pet & what medicines they prescribe to her or recommend.. A special thank you to Janet, Jamie & Dr. Malik for treating our puppy, Lillah good with love & care, feel comfortable & making us, owners feel welcome. If you're looking for a right vet for your pet, I definitely recommend Pacific Pet Hospital. read more

Pacific Pet Hospital - Veterinarians Near Me - Chula Vista, California

I took my dog in at the suggestion of a friend. He had three seizures the night before. My usual vet was a few blocks away and two others were in walking distance. After some "bad" experiences, I no longer trusted them wtih him. So a chat with Miss Terry-I felt safe. (I knew his life was nearing the end). They examined him and Dr. Beneli advised me, (He was NOT out to make money off me or come up with all these things he felt "might" be wrong), they offered a blood test and medication to take home. My little one took a turn for the worse at the office and I knew I had to let him go. Enough said about how they conferred and worked things out and about a half hour later I said goodbye. I felt completely safe with these people. I can't explain how, after over 40 years of having pets, THIS place showed me a level of dignity and compassion you don't get with other places. If you want to TRUST someone with your companion, no frills involved, Pacific is the place. If I ever get another pet, his/her healthcare will faithfully be given over to Pacific Pet. They were phenominal. Thank you all for the care and concern you gave me as I said goodbye to my baby of over 16 years. Thanks for the dignity. And, lastly, having those people in my corner helps ease some of the grief of losing him. read more

Pacific Pet Hospital - Saying goodbye. - Veterinarians Near Me - Chula Vista, California

I guess one pet in an empty lobby while waiting for a pet that is not there is worth it. Will take my sick dog somewhere else. I suggest anyone reading this does the same. Avoid this business. It's also not a hospital it's more like a veterinary clinic. read more

Best Vet hospital!! The staff is great. I have 2 very different dogs. One is our 6 yr English Bull Terrier rescue with many fears. The staff were so patient and Dr Humphrey was a kind and thorough vet. Our 2nd is a 3 yr old Staffordshire Bull Terrier. He is full of energy to say the least. He is a show dog and Dr Humphrey read his records from his old vet. He gave me great advice of vaccines that were important to dogs that travel and are exposed to many other dogs. He was very knowledgeable of my breed and knew the standards. He has my dogs healthcare for life! Thank you Dr Humphrey and staff!! read more

I called the office last week because my dog had an open wound on his paw. He has been here once before and we had a great experience so I really wanted to take him here. They didn't have any appointments available but they gave me the option to do a drop off so he could just hang out and the vet would see him as soon as he could. My dog is super social and does well with that kind of situation so I dropped him off at 9am and he was seen by 11:30. The vet called me after he saw him and explained everything including cost breakdown so there were no surprises later. He had a foxtail in his paw and they needed to sedate him to remove it. They were able to do it the same day even though I know they were already busy (there were a lot of people there when I dropped him off). The vet called again after the foxtail had been removed to let me know how it went and when I could pick my dog up. I felt like the prices were reasonable, though not cheap, and I felt like my dog was well cared for. As I was leaving I asked for tips on getting my dog to take the antibiotics he needed to take and the vet tech (I assume) had several good ideas. Giving my dog meds has always been hard! He will eat the cheese or peanut butter around the pill and spit the pill out and he doesn't like treats so a pill pocket wouldn't work. She suggested stuffing it in a hot dog and that worked really well! I just appreciated that she took the time to problem solve with me even though I was picking up at closing time. The following day I received a notice from our insurance company stating they needed medical records to approve our claim. When I called the office they had already sent the records to the insurance company! I called within an hour of getting the email notification. I couldn't believe the office staff had already handled it and I was so grateful! The procedure wasn't cheap and getting the reimbursement from the insurance company is important to me. Office staff did a fantastic job and I'm grateful for their efficiency! I will absolutely take my dog here again! He's fully healed and recovery was very easy. He got great care, the staff was friendly and took time to explain what was going on. The vet communicated really well and was very nice and thorough. read more

Grateful for this hospital. Don't live close but def wish we did. Fell into this place due to an emergency and our pup couldn't be seen at our vet office. Called to see if the office could see our 9week old pup who had been vomiting, barley drinking water, and napping a lot in 12 hours. Called 10am on a Friday, told them our situation, and they informed us they could see him that day. We made an appt at 3pm, the receptionist wanted us to get in before the after hours er kicked in and it be more expensive. Was very thankful bc we know how expensive after hours emergency vet visits are. (Very thankful for that receptionist) we arrived (due to the pandemic didn't actually see the inside) the vet tech came out, took our information, she was extremely pleasant, friendly, listened, and asked questions. About 20mins later the Dr called us, asked questions, gave us the plan, and took care of our pup. This office was very informative, communicated extremely well, and we were just over all pleased with our visit. The Dr. even sent us the X-rays just Incase his symptoms increased. We were very happy with our overall experience and wish we found this office first. Thank you for helping two worried pup parents who are new to the area too. Def 5/5 stars! Thank you for your services! read more

I only went here because it was close by. Unfortunately, their prices are ridiculously high and their practices are unethical. After my dog's exam, the staff gave me the receipt with the list of prescriptions and expected me to pay up front without explaining them. They tried making me buy flea treatment for $80 when my dog doesn't even have fleas. But, I wouldn't have known this if I hadn't explicitly asked her "What is this medication for?" If I hadn't asked, they would've had me blindly pay for it without telling me what it was. This was a red flag. So naturally I had to look up all the medications they "prescribed" my dog to make sure that they were actually what they claimed to be. Turns out they also tried charging me almost $100 for a product with a $15 retail price. I understand businesses need to profit but upcharging this much, along with making unsuspecting people pay for unnecessary prescriptions, is unethical. I've been to many different vets since I've moved around a lot, and this the worst (and most expensive) one. This is the first time I've experienced dishonesty and distrust from a veterinarian. My friends also stopped going here because they had a negative experience. I recommend going somewhere else that isn't money hungry and actually has you and your dog's best interest in mind. read more

This office was a disgrace my sister paid $400 without a real exam and the enema that was promised. She was told the dog deficated profusely but he had nothing on his anus except some vasseline. That would have been long gone. She had to go to another vet who did the work for $100 read more

I have been trying to find a new vet. This place had great reviews. We did have to wait a bit to been seen although we had a schedule appointment. This i do not mind at all. The place is nice, clean and welcoming. Both nurse and vet spent time trying to comfort and reassure my 1year old pup who was visibly scared and anxious. They did not rush us or my pup. They provided him with treats and a lickmat to help calm him and build trust. I brought my own treats to reward my pup while waiting outside the vet office, in waiting room and in exam room. It made me really happy to see that they care about my pups feelings. They exam him while listening to everything i had to say. They made comments on everything i was concerned about. They notified me on a vaccine that my pup had not received from our previous vet. They were able to give it to him and we have a booster appt in a few weeks. The only negative thing I would have to say about this place was that i felt like the vet was trying to sell me on items we dont need. Other than that I really enjoyed this place. read more

Called early this morning to get my pup checked out cause she had been having a bad stomach all night. Everywhere you call right now is having issues with appointments due to staffing shortages and backups with COVID. I was lucky enough to call at 8:40 and they had a 9:00 cancellation so I ran over. They took my pup in within 10 minutes, ran tests, diagnosed her issue, and gave me her medicine all within an hour. Pricing was fair and I really couldn't be any more grateful for having them put my mind at ease. Thank you! read more

I don't have time to write a proper review right now but will come back and do so at a later date. Just know, this Pet Hospital is the bomb! From the front desk women to the Vets to the techs, etc...Nice, knowledgeable and personable and very willing to help as soon as they possibly can. read more