I've been taking my girl, Princess Puppy, who is a Senior for a couple of years now for her Cytopoint injections every other month. They take her in within a day or two after I call for an appointment & they are very caring and gentle with her every time she's there. read more

Amazon Animal Hospital - My girl, Princess Puppy. - Veterinarians Near Me - Chula Vista, California

Pet Staff are friendly, but the timing is just horrible. You get an appointment at certain tkme, and you dont get called until maybe 3p mkn after appointment time, so what is the point to making appt at 9am say, and not called until 9.3pam or later ?? Also, I had a surgery vidit for my dog at 9AM, and doctor ended ip showing until 10.30AM. Dont think I will "appointment" with AAH again... having strong toughts. read more

The person checking in people at the entrance of canopy was very rude she told me they haven't had walk in appointments in 5 years even though i took my dog as a walk in 6 Months ago.. Will not be going back very disappointed in customer service. read more

Very very rude staff & vet. Be ready for them to make you feel stupid. Just go anywhere else.

The staff is very friendly and loving towards your pets. They show so much love, care and empathy. They provide affordable services and vaccines on certain days. And have full vet services on other days. Saturday's are so essential, especially for people who work throughout the week. I greatly appreciate that. I took my Suki here for her vaccines and they were so gentle with her. They noticed her nails were long and they offered to trim them. They were so, so sweet, they even gave her back with the cutest bandanna. Their communication is the absolute best. They provide texting services, answer any questions you may have. And have an app for you to download for you to keep up with your pets services, appointments, medical records and needs. I highly recommend taking your pets here for that extra TLC. read more

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Good service, also I love the grooming service, my dog was very happy and friendly customer service.

I've been bringing my dog here for years, but after my recent experiences, I will not be returning. In August, my dog developed severe swelling and a large, painful lump immediately after receiving her vaccines. The vet told us the person whom administered these vaccines remembered her being "too squirmy" and the injection was likely not done correctly. Yesterday, the exact same thing happened again--performed by the same person. My dog now has a huge lump on her back leg and is clearly in pain. When I called to discuss this and request a refund, the manager refused. I am extremely upset and frustrated. One mistake is understandable, but the same painful issue happening twice with the same staff member is unacceptable. If he can't handle dogs who are nervous--which is completely normal at the vet--he should not be administering vaccines. I'm very disappointed in both the care my dog received and the way management handled the situation. I will not be returning. read more

I have to give 5 stars again to Amazon Animal Hospital and A HUGE THANK YOU to Dr. Hibi, for being a wonderful and compassionate doctor. He takes the time to call during the day to answer any questions you may have. A lot of doctors do not take the time to answer your questions. I HIGHLY RECOMMEND Dr. Hibi and his staff for exceptional care and communication. Thank you Dr. Hibi, for all your help. Elvira Miler Rocky read more

I went with my client and friend to a vet appointment for her dog, Corky. We have been trying to figure out Corky's skin condition for about 4 years. I groom Corky every month and his skin is full of big "rings" of yellow crusty sores. The yellow crust is covering almost his entire body. It's in his ears too. He smells horrible. No matter how much I scrub him during a groom, the crust doesn't come off and he still smells. I took a video of what his skin looks like using the blow drier, which parts the hair and shows the skin. Corky's owner has been to Amazon pet hospital no less than 6 times trying to get help for this problem. She has never been offered a skin biopsy, allergy testing, or referral to a specialist. The last time she went, all they gave her was a little spray bottle of hydrocortisone spray. No actual measures to locate the problem causing this skin condition. I offered to go with her this time to be more of a voice for Corky. My client is elderly and hasn't dealt with this type of problem before. I thought if i was there and showed the video of the skin, the vet might realize how bad the problem is and we can move on to the correct step of getting the right diagnosis. Boy, was I wrong. The vet tech that checked us in, was a very nice guy. I even showed him the video and he agreed that it looks bad and definitely not normal. He told me to be sure to show the video to the vet. Dr. Hibi comes in the room and is immediately annoyed with us. Maybe he heard that I'm a groomer and automatically thought he knew better than me, just because hes a vet. I tried to show him the video and he just glanced at it and dismissed it. He said "the scabs are from him itching when his monthly allergy shot wears off" and I said no, those aren't scabs. He rolled his eyes at me several times and kept saying over me loudly "do you want a referall to a dermatologist then?" . Wouldnt even let me complete a sentence. I asked about a skin scraping to look under a microscope and he replied "thats only to check for mites. And those arent mites" . I said that the monthly shot does keep Corky from itching, but the yellow rings never go away and he said "yellow rings????, those are scabs" he didn't even examine the dog. He just kept saying "you need the dermatologist then" and got a phone number for my client to call. It was very clear to me that he doesn't care about his client's concerns. He's taking advantage of elderly clients by seeing them over and over and over for the same problems without resolving anything. Why wasnt the dermatologist recommended from the get go ? It was the most confrontational vet appointment I've ever been to. He was so short and blunt and talked over me the entire time. He refuses to be wrong and listen to his clients. My client will never be going there again. And we are going to find a vet to actually help Corky's FOUR YEAR LONG battle with a horrible skin infection. read more

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The staff were very friendly , prices were super cheap , quick and efficient. Took my dog to get shots, in and out within 20 minutes

Maybe they good but not with rabbits . They performed surgery on two of mine and didn't provide pain medication. They said they "didn't need it". Which is not correct now that they went to another veterinarian yes they need pain meds. So it kills me that my poor rabbits suffered because I believed the doctor. Second careful rabbits are prey animals they will keep them in the same room as dogs. So if an accident happened of course they aren't liable I would go elsewhere where my other vet much more knowledgeable and compassionate in addition to knowing where to get the rabbit vaccine they do have "the connections" also the stitches they give here are old fashioned.m methods read more

They dont return calls and are still stuck in covid protocol. Have taken my pet there once but never again.

I had to make a tough decision today and it was made easier due to this team. Dr. Hibi and his entire staff are nothing but the most supportive, compassionate and caring individuals you could ever hope to meet. They support you from the first check up to the final one and show grace through the very end. Thank you for loving my animals as much as I do read more

Amazing service very friendly. Took in a bunny no name with long long nails. Called the vet set up an appointment and it went very well. Very helpful and amazing staff. Thank you blitzen is a happy bunny now. read more

Amazon Animal Hospital - Blitzen - Veterinarians Near Me - Chula Vista, California

It was a great experience. In and out within seconds. Very happy with this place. I highly recommend. Everybody was so nice.

FALSE ADVERTISING: Let me start my saying I have been taking my pets to this clinic on and off for years. I was always underwhelmed with the quality of service but was willing to look past that due to the fair pricing and location. Until my appointment recently for my dog PJ.. I called Amazon pet hospital to make a dental appointment for PJ and was told about their "Special Dental Prices this month!" So of course I was excited to save money for her dental and jumped on board to have her seen for an exam before they scheduled her for a dental. I was told on the phone numerous times they were offering dental pricing starting at around $450 as well as the fact making my appointment for the pre exam would guarantee this. Fast forward to the day of appointment... Considering COVID times the checking process was fairly smooth considering.. appointment went off with no hitches and a short visit by Dr. Hibi who's time was not wasted by our 5-6 minute exam! I pay for the exam that I only made because I had to before receiving her dental (which I understand) but then while going over the estimate I asked a few questions about shots and producers before it dawned on me that the full estimated amount was different than the"Dental Special" they had advertised on the phone, and even in the patients rooms on the walls.. So I inquired as to why this was and was meet with a rude condescending attitude from what I am assuming is a very overwhelmed unhappy manager. She argued with me about the pricing telling me they were booked out and it I wanted the special price I'd have to book in February when they run the deal again.. but wait if I pay the regular price she says I can make an appointment anytime. So I called a different practice and asked about the dental specials and was met with a vet practice that is actually honoring their dental pricing and although booked up they're scheduling out at this same price! What a breath of fresh air to find a vet clinic with customer service and that honors their prices! Please do you and your pet a favor and find yourself a vet clinic that wants to help you and your pet! read more

Amazon Animal Hospital - Veterinarians Near Me - Chula Vista, California

I cannot stress enough how wonderful and kind the staff and Dr. Hibi are!! I was referred here by my mother and was treated with such kindness by the doctor and staff. I will never take my pets anywhere else. read more

Here's what I can say I wasv about Dr Hibi I've been with them maybe seven years? My dog has been diagnosed with cancer and is dying so I forwarded records from a place in Tijuana and an oncologist in San Diego, and animal hospital in Poway. I've talked to them on the phone they knew I was coming in for a couple of items at least to test her urine and maybe to take some blood. They were not prepared not even versed on her situation, but didn't tell me which I would have gladly explained. This was the second time they ended up collecting her urine off the floor? which I said that's strange because I had collected her urine myself in a clean cup and brought it to the hospital in Tijuana and they wouldn't take it? so I wondered about cross-contamination on the floor, I simply asked a question, want ride or judgemental just curious. I gave sent by email lots of information and called to be sure they received it well before I came out. the first lady Vanessa who later said I didn't want the urinalysis or so I'm told?? Vanessa didn't pass on anything we talked about to my Dr? When he came in he had no idea what was going on nor had he even looked at her records, he made a comment about her teeth looking bad something which I stopped doing since she's dying she hates when I brush her teeth and if she's dying anyway, my God don't make things worse for her? He said that she might want something for her stomach because of the chemotherapy. I simply had stated that she had thrown up a couple times that day so her stomach must be upset, it did not happen usually. My dog's not on chemotherapy and he didn't even know this? They ended up not charging me for the urinalysis. I didn't notice so I called not once but three times! First call they said oh we'll get back to you on the results, second when they didn't get back to me they said oh we're sorry we ended up not doing it? I said it's a long drive and I came just for the urinalysis so this young man I spoke to said maybe we can give a discount if you come back I'll talk to them and get back to you. Never called back. So by the third phone call I was upset that no one had gotten back to me I knew nothing of what was going on. I asked to speak to a manager... this woman gaslighted me saying Vanessa said you refused the urinalysis? Then told me I refused to get medicine for her stomach I left her with a prescription that I was going to take to Costco so no I didn't refuse it? Then said no one offered you a discount we don't do that hear? She kept telling me what she thought was her version of reality? instead of owning anything they had done? finally I said it seems to me like you're not being very competent there. I was upset but I was being civil. After accusing me of a bunch of things I didn't do in gaslighting me just so she could be right? Horrible! she very rudely said well if we're so incompetent then we should just separate ways and I can find another vet. I reminded her Suzy only had a couple of months left to live so another vet seems unnecessary (and a burden) she said in a super cheery voice Awesome. These words have stuck with me what a horrible thing to say to a pet owner about to lose their pet what a horrible way to be to gaslight and be cruel in the last couple months of my pet's life. I simply said no it's not awesome it's not awesome at all. I stayed on the phone trying to make heads nor tails, and in shock at how she was treating me I was baffled? Who does this to a pet owner with a dying dog I'm sorry if I could give them zero or negative I would. After this many years to have them treat me that way it was so crappy. If you care about your pet don't go here! read more

Amazon Animal Hospital - Here is my Suzy Q - Veterinarians Near Me - Chula Vista, California

My experience with Amazon Animal Hospital was seamless. The day before check in I received a text to confirm the appointment and to text when I arrive with my name, dogs name, and appointment time. I arrived and texted and received a response almost immediately. Answered a few questions and had to do a COVID questionnaire online. Was texted shortly after that they were ready for me and Bella. Got her weight taken, then was escorted to the room. I was asked a few questions about Bella and notified them of any concerns I had. I saw Dr. Hibi shortly after within 5 minutes. He examined Bella and addressed the concerns I had. Then Bella was seen by another team member who gave her the vaccines. Such an easy process and everyone who worked there was so friendly. Especially Dr. Hibi! From check in to checkout everything was great! I would like to give a shout out to Dr. Hibi, Stephanie, Sandra, Sandy, Vanessa, Omar, Brianna & Ismael. Thank you so much for your service you are all so wonderful! Me and Bella appreciate you all so much! read more

If you need access to something a monkey can be trained to do, like a vaccination, or have an "exotic" pet like a Guinea Pig, then this place...suffices. Every time I have brought a dog here for something other than vaccinations, I have both overpaid and received such low quality care that I had to take my pet to ANOTHER veterinarian that charged me ultimately less or the same to address the same issue, and they performed more work and were of greater efficacy. If you have a dog, take them to TJ or El Cajon Veterinary Hospital, not here. read more

I would find a better Veterinarian. Your pets deserve better then this place. They don't seem to have the best interest of the pet, just money hungry and that is unfortunate. Also the groomers are the worst I've had better service at Petco and Petsmart. read more

The reason I get four stars is just handling my pet. When they were handling my rabbit and looked unprofessional now the rabbit was in the carrier, but they were not giving support at the bottom and rabbits are very fragile but overall this vet is great and I recommend it read more

Amazon Animal Hospital - Bunny Holland Lop - Veterinarians Near Me - Chula Vista, California

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Update: after 2 days they texted me to send me a picture of the product they used on my dog. The picture they sent me is of a Flea Shampoo. HOWEVER they didn't charge me for a flea bath it was a regular grooming. When i called to make the appt they said they do not use flea products on the animals if they don't find fleas bc they know the products are strong. They told me the found no fleas when i picked him up. So did they or did they not use flea shampoo on my dog??? read more

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I have been bringing my cat here since he was a kitten, he's now 18. I always get a call back and the staff is always so nice and sweet to my cat. Dr. Hibi is great! I am so happy that I have a place that I can always count on for my cats well being. read more

Amazon Animal Hospital - Veterinarians Near Me - Chula Vista, California

Excellent service, my pug had his second appointment and the workers were so nice and take care of him so well, service were so quickly no waiting time read more

I brought my cat to the vaccine clinic, and I must say I am extremely disappointed. I found the workers there to be unfriendly, and it's frustrating because I was simply there for my cat's yearly vaccines. I had to wait for about 15 minutes for them to take my cat, and they didn't allow me inside while they administered the vaccines. This seems suspicious because how am I supposed to know if they gave the vaccines? After taking my cat, it only took less than 2 minutes before they brought him back out, claiming that he was done. For 5 vaccines, it should have taken at least 5 minutes. It felt like they just took him inside and did nothing. I will not be recommending this place to anyone, and I won't be returning. Your business needs improvement. read more

They have discounted vaccinations available on Fridays and Saturdays and are very friendly!! When arriving, you normally will check in with the employee under the tent located right in front of the business. After you check in they will ask you to wait in your car until The veterinarian is ready to see you (you will get a call or text letting you know to come back inside). I believe they do this in order to keep people separated during these Covid times, which is really appreciated :) Make sure to bring a face mask, as last time I needed one and had forgotten it read more

This was my first time coming here and definitely my last time. I only came here because they are the only nearby Avian vet that I could find and I thought it would be better than driving another 20-30 minutes to where I usually go. Big mistake. The moment I walked into this office, I swear it smelled like a VERY smelly used port-a-potty! It was an awful smell. The whole place looked unkept and their fish aquarium was so dirty. The first impression was not good. I came here to have my cockatiel's nails and wings trimmed. The vet started with their nails and he used an actual Dremel tool to do it. Maybe this is good for a larger bird but I dont like it for a small bird. It really freaked them out with the loud sounds and vibrations. Way too rough for them. When I went home, I noticed that their nails are all splintered on the tips. Would have been much better if they just used baby nail clippers. After that, the vet clipped their wings with what looked like a big dog nail clipper. Not sure why they didn't use scissors. But it looked rough and messy. I bit my tongue the whole time hoping the vet knew what he was doing but my cockatiels were so scared and traumatized. One screamed like I've never heard before. I think because there was a blood feather cut and on the way home, he was spattering blood in our car. I paid over $60 for the 2 birds to basically be traumatized. I feel so bad for taking them there. Never again. read more

i visited for a checkup for my rabbit, the checkup was very short and i felt the doctor could care less to be there. Dr.Hibi was rough and rude, he grabbed my rabbit by his ears and his scruff, lifted him in the air by his scruff and made comments like "you're not gonna get what you want" and rolled his eyes when he was trying to jump out of his arms. My rabbit was obviously scared and shaking but instead of being compassionate and understanding he treated him like he was a nuisance and displayed annoyance to a small creature that was nothing more than afraid. My rabbit was only trying to get away but not once was my rabbit aggressive or trying to attack. The whole visit felt like 5 minutes of him just thrashing my bunny around then saying he looks fine and walking out. He didn't ask if i had any concerns and after how harshly he treated my rabbit I didn't care to share anything else. I'm honestly shocked to see positive reviews on him, maybe he's nicer to dogs but to see someone who went to school and have a career in helping animals I was horrified to see how aggressive and annoyed he was when treating a scared bunny. I have never been to a vet where the doctors were so careless and rude, I will never be coming back here and if you need a place to take your exotic animals I highly recommend looking elsewhere read more

Like before they are attentive, professional and the veterinarian sees exotics and has worked with many rodents before so I knew my Guinea pigs were in good hands! I use to live near Chula Vista until school started, now I'm in LA and there weren't a lot veterinarians that I felt comfortable going to. But my two Guinea pigs got sick and my dog back home was developing a rash so I decided to make the 2 hour trip just to get service from this clinic. Will definitely make the drive again for my dog's checkup! read more

Amazon Animal Hospital - Precious baby boys - Veterinarians Near Me - Chula Vista, California

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New to owning a tortoise and needed a consultation very accessible, affordable and helpful.

I still take my pets here Dr. Hibi is amazing ... I believe that saw my review or something because the front desk staff has changed they are so sweet now and very helpful. read more

Amazon Animal Hospital - Veterinarians Near Me - Chula Vista, California

I showed up before the doors opened today and was turned away due to them being appointment only now apparently. I actually don't really want to leave a negative review because they've been wonderful to me in the past, Max is always great... but turning away a hurt animal at a animal hospital is simply not acceptable in any shape way or form to me. Especially since no one else was there or waiting. My best buddy now has to sit in pain because I cant afford an emergency vet and they are the only ones near that can see avian pets. This is close to the most disappointed I have ever been with a business. read more

They are the best pet care that I have ever been at!! The whole crew was friendly and helpful.. They even told me about specials they run through the year.. A friend recommended then when my vet was going to charge me an arm and a leg to pull teeth... That was so off they had already charge me 18m ago to pull half her teeth out... No!! I was so pleased with them words can not say... I drove 30 miles and it was worth every mile. They are in Chula Vista on 3rd ... Go see them if you want honest up front care and guidance for your fur baby . read more

New patients get a free check up!! Also patients get free follow up appointments! I was hesitant to bring in my pig with a respiratory infection in because of the reviews. But i had a great experience with Dr. Hibi! He breeds and shows guinea pigs himself and that provided a lot of reassurance for me. I have been to another exotic vet and had the worse experience ever. My previous guinea passed away after 2 rounds of antibiotics and everything at that other place felt off. Anyway, Dr. Hibi did an amazing job on answering my questions and providing treatment. My boy is doing much better, and got the clean bill of health at his follow up. read more

Continue to go to Dr. Hibi. We did the Covid thing and got ourselves a pup--after marriage and moving into my own place, my parents kept the Yorkie and we started our own pet family. Russell has been with them 3 times now, and he's a HANDFUL. The staff continues to be comforting when we are embarrassed by our Jack Russell mix's behavior and anxiety. Thank you so much Dr. Hibi and Amazon Staff for your continuing patience and devotion to our pets. 2023 will be our 20th year going to Dr. Hibi and we hope there's 20 more years of having Amazon treating our pet family--after all, we do have a cockatiel who will eventually need a new doctor if hers retires! :) read more

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I've brought my Golden Retriever here twice, once for a ear infection & another time for a skin infection. Both times they were great with my dog. There prices are best in the South Bay. Dr. Hibi is cool & real nice & good with the animals. The grooming also has great prices! read more

Amazon Animal Hospital - Me & my Golden Retriever 'Gandhi' are fans of Amazonz. - Veterinarians Near Me - Chula Vista, California

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They close at noon today Saturda, not 3pm like advertised. My family has been coming here for years, and today they completely disappointed us. I'm disabled and my Service Dog is not well. My mom arrives early to let them know I am on my way and running late because I had to pick up my dog's mess. Not only did they make my mother call me to rush me, but when I arrived BEFORE NOON THEY REFUSED US SERVICE!!! THE DOCTOR WANTED TO LEAVE AT NOON AND COULD NOT SPARE AN EXTRA MINUTE FOR A WORKING SERVICE DOG MADE ILL IN THE LINE OF DUTY!!! So if you are disabled or have a Service Dog, DO NOT GO HERE!!! UPDATE: I tried giving them another chance and ordered flea medication off their website. No call. No email. They just canceled my order without even contacting me!!! Now I don't know how my Service Dog is going to stay safe. I'm so mentally and physically ill that the government PAYS someone to care for me, and they are even shocked at how mean this staff has been. And their employee Sandra follows me on Instagram, which makes me VERY uncomfortable. Why do you follow my social media YET NEVER CONTACT ME ABOUT ANYTHING. They didn't even try to make it better. Heart BROKEN!!! Thanks for messing with my mental health Sandra and company. This is what San Diego is turning into. Heartless and cutthroat. read more

Great fast service. My pup was happy. Thank you for your attention & dedication for fur babies

I'll never forget how much Amazon Animal Hospital helped me with Rita! Still very grateful! read more

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