Daniel was a huge reason why I love my car. He's very nice and super easy to talk to. He gets my…read morehighest recommendation!

Every time I speak with anyone from this branch, they are more than accommodating and kind. I…read morereally enjoy using their services.

Great Service and Very Convenient!…read more Besides this branch being in the same super-convenient shopping center which I visit often, I recently received superior service. I went into the branch and asked for 50 brand new $1 bills because my grandson is graduating from elementary school. We got him one of those cards where you attach the money to each other and the kid gets to pull it out of the card like a magician pulls out an endless scarf from his hat. Anyway, the teller said they didn't have any new $1 bills but when she saw my disappointment, she proceeded to take the next 10 minutes and find the best (and almost new) $1 bills. They are great! She was great! Thank you Chase Livermore!

Alisa was kind, friendly, and helpful. Branch was clean and ATMs were working. Parking is…read moresufficient. Location is inside an outdoor strip mall.

I was recently inspired to find a new bank, (if you know what I mean.) So I went directly across…read morethe street and found much of the same. With fewer and fewer options within the retail banking market, I realized there are not as many big names there once was. Then it dawned on me, my wife does her banking at Patelco. Personal finance can be broken down in one sentence. "Poor people spend their money and save what's left and Rich people save their money and spend what's left." They Staff at Patelco Understand That It Is My Deposits That Facilitate Their Revenue Stream. The level of professionalism the staff conducted themselves with was as refreshing as the complimentary cup of coffee. My hope is that this message get the attention of some other folks that manage businesses, and that they are encouraged to STEP UP THIER GAME, and not just engage in a competition of less for more when it comes to their competitors. I have a feeling that this will be a long and prosperous relationship. As of now, Patelco in Livermore has my endorsement.

Pompy was a huge help when I was setting up my first Patelco account and getting my student credit…read morecard ready. Since it was my first time doing everything, I had a lot of questions and wasn't sure what I was supposed to do. Pompy made the whole process much easier and explained everything in a way that I could actually understand. I really appreciated the help and guidance throughout the process. Definitely made getting started with banking and my first credit card feel a lot less stressful!

Last week picked up some coin paper rolls to clean up the loose change for deposit. I even asked…read morethe teller if I had less than a roll would it be accepted for deposit? She stated yes. Today making the deposit the tellers both stated they don't take loose change for deposit. I have been a Wells Fargo customer for some 45 years and never been treated with such poor customer service. Question: Would you refuse the loose change of a merchant cash deposit. I already know the answer.

Normally the tellers here are very polite. Today I asked them to close an account I don't need…read moreanymore. The teller went to the "banker" and chatted for a few minutes. He looked like he became agitated. The response I got was he was about to go to lunch and will I come back. I said I really couldn't and they still wouldn't help me. I would have been okay with it if I hadn't seen the extremely negatively.

Received outstanding service from Shelly Zhu (Senior Banker)…read more She was very attentive and thorough as we navigated through an unexpected personal family issue. Shelly has excellent attention to detail while offering exemplary empathy. I would highly recommend Shelly!

Alba, a Business Solutions Advisor at Bank of America, was incredibly personable, patient, and easy…read moreto work with. She spent nearly 1.5 hours helping us navigate multiple issues related to identity theft and fraud without ever making us feel rushed. She explained everything clearly and made a stressful situation feel manageable. We left feeling relieved and well taken care of; highly recommend working with her!

I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified…read morefor a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly.

Avoid Fremont Bank at all costs! We chose Fremont Bank for our estate wealth management. From Day…read more1, the communication, service and strategy was terrible. Can you imagine emailing your Wealth advisor and it takes him 2+ weeks to get back to you. But we also put in phone calls on this very important matter and never got a call back. Then after months of putting up with this terrible service, I finally reached out to the Wealth manager's boss, and all he did 3x was send my personal email about my bad experience to the Wealth manager. He did not take the time to call or email me back. DO NOT work with this Bank!

The service, the friendly staff, the helpful managers, the atmosphere was really nice , open and…read morewelcoming! I love WFB , and this one always has what you need, $ , a friendly smile, and good people!!!!! Always like coming here! They always greet you nicely!

I came in to deposit money on my lunch and was shocked to see only ONE teller handling everything…read morewhile 14 people stood in line. To be fair, she was doing absolutely everything she could and working nonstop -- this is not on her. The issue is clearly management. I waited 40 minutes just to make a simple deposit. After all that time, other employees finally decided to come out and start helping customers. Why did it take nearly an hour for backup to appear when the line was clearly out of control? This branch seriously needs better staffing and organization. Customers' time matters. Do not come here unless you're retired, have nothing better to do, or have a two-hour lunch break.

Lovely business to work with! Every time I stop by the staff are gracious and work quickly. I can…read moreeasily say this is the most friendly bank I have ever done business with. All my questions are answered throughly and will they will discuss it with me patiently until I understand. These things can get complicated and if I ever need to call, they answer quickly.

When First Republic Bank closed, I had to find a new bank. I chose BMO because they refund most ATM…read morefees. Since I am a senior I also wanted to insure that my account would automatically transfer to my heirs. Then branch manager didn't know exactly how to do my specific request, but he found a way to satisfy me. Later he did some research and found a different way to set up my account that was precisely want I wanted. He took the time to email me and then changed the account ownership to meet my desires. I was very impressed by his service.

Jacob and Stephanie were amazing to work with. They were very helpful and made buying my first home…read moreeasier than I expected. Will definitely use again when the time comes to refinance! Thanks guys!

the branch manager, assistant manager and client services, are very knowledgeable…read more Mr. Lopez et al were very cordial, very accomodating, hospitable and very convincing. Mr lopez pointed us to right account to deposit our funds. Thank you for all your help Ben Villa

I just came into make a deposit on a Saturday morning and was surprised to find this location as…read moreit's so convenient for me and it's smack in downtown. We just moved to Livermore from Fremont and the service is very upscale compared to my credit union down the block. The entire staff is extremely friendly and always seem to know my name when I come in. The main reason I keep coming back is because the team in here is actually happy and I'm loving the positive vibe and energy at this particular branch. It feels good when you get treated with respect and professionalism. Parking is great as there are assigned parking spaces for the bank, however there are always PEOPLE BEHAVING BADLY and parking can be difficult during peak hours, but it should be considered as this is downtown and there are so many restaurants around. If there was one change I would recommend having an extension on the awning for the ATM as there is a glare in the afternoon.

This branch has a very nice atmosphere. I really can't see why someone would rate a bad review for…read morethis branch. Just try it for yourself, they actually greet me every time I walk in with my Hubby and provide excellent service. The staff is very attentive in handling my transactions consistently. Parking is bad due to the location being downtown but that's given for any downtown. Being that they are right in the middle makes it very convenient. I Just moved from First Republic bank because of fees. I went to the bank today to open a personal checking and so happy that they have an account that has no fees with just 1 deposit a month. I'm transferring my relationship over and will eventually move my investment over as well. Keep it up team Livermore, Kudos to Rick, Lisa, Mayra Perez and the manager Mr. Chan for the top notch service.