This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I had a very good experience with Julie from Cowell & Smith. I was having a customer service…read moreisssue with my current Home Insurance company and was looking for other options. Julie was very knowledgeable and went out of her way to answer all my questions and concerns in a timley manner and found a Homeowner policy that I could work with. I highly recommed her!

Awesome helpful knowledgeable. Will not gouge the prices. All Agents Licensed . Commercial Agent…read moresuper knowledgeable, Personal coverage . You will be helped no obligation.

Made the best decision to switch over from State Farm to Diane! I couldn't believe how much more…read morecoverage I was getting for our 2 vehicles, 1 Harley, and renters insurance than what I was getting at State Farm. I pay just about the same but will honestly say I feel so much more secure with the coverage we are receiving now through Diane and I even added my engagement ring! Oh and I love the little gift set we got, thank you Diane & staff! For anyone still shopping around for insurance I HIGHLY recommend going to Diane's!

Diane and her team found me affordable insurance for my car and apartment. Diane was very…read moreknowledgeable and tailored my policy to my needs. Top of the line customer service in a timely fashion! I highly recommend this company for all of your insurance needs! I look forward to working with Diane in the future.

Fast, friendly, and unbeatable prices!! With this stupid COVID-19 all DMV's in my area are closed…read more Honestly even if they weren't I was worried about the number of people there. Then I found this little gem!! I was able to registration my car and get my new tags within minutes. Minutes not hours, I still can't believe it. If I didn't have my tags I still wouldn't believe it. With or without COVID- 19 I will only come here. Office was cute but before I can get to get comfy on this couch, I got called in to a cute little office. The women was really nice and it was so fast!!! I called and got a same day appointment! Finally something good comes out of this crap time. Will definitely recommend this place to all my friends and family. Will also be getting an insurance quote when the COVID crap is over!

One shop stop - they helped me with my registration on my car and also helped me review my current…read moreinsurance policy and got me a better policy (much higher coverage) at a cheaper rate then what I have been paying with my old insurance company for over 10 years.

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

I went to AAA this morning for car tag renewal. What an efficient system this office provides. The…read morereceptionist is immediately inside the entry to greet you, she inquires about your needs, and directs you to where to wait. The wait was only seconds! At the counter where I was to complete my transaction, I was helped by Stephanie, who knew my name and membership info because of my interaction with the receptionist. No redundancy at this office! Stephanie was professional, very customer oriented, and she assisted me with adding a family member to my membership in addition to obtaining my car tags. I was in and out in less than 5 minutes. Wow! Thank you AAA, Stephanie, and receptionist (sorry I didn't catch your name).

Does any one nead rental insurance! Go see chris rauber @ AAA IN gorgous monterey ca. Any type of…read moreinsurance hes the man. Honest! Fast! integrity and professional. 5 star for impeccable services. Thank you chris bv

I had a poor experience with Benny Tiet. I was trying to…read morepurchase an insurance plan and I had a meeting with Benny at his office. The meeting took forever because Benny did not listen and insisted on continuing to talk, talk, talk. I could not get a word in. After a meeting that took over an hour (that should have taken five minutes) Benny said he would get back to me with quotes and options for policies. He never did. I called back twice to inquire about my quotes and each time I was told "sorry we'll get that over to you" and they never did. I eventually gave up. Benny was a big waste of time and energy. I went to Triple A and they took care of everything the same day.

Great service!!! And always answer the phone!!! So much better than all these online insurances…read more A+

I switched insurance recently because my insurance seemed to just raise their premium every chance…read morethey got. Paul has us set up in no time flat and saved us a good amount of money.

When AAA dropped our homeowner's policy based on generic satellite footage, Paul was there. He got…read moreback to me SO quickly over email, and within a week, we had new coverage from a different insurance company for our home. Email communication with him was clear, specific, and fast. We will definitely go back to Paul!

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

John is very helpful and professional. He helped me figure out how to start my Medicare health…read moreinsurance as well as the supplemental Medicare insurance and the drug Medicare insurance. A true expert.

From the owner: Medicare Supplement Plan F, Medicare Supplement Plan N, Medigap, Auto Insurance, Motorcycle…read moreInsurance, Boat Insurance, Commercial Vehicle Insurance, Truck Insurance. RV Insurance, Workers Comp Insurance, General Liability Insurance, Business Owners Insurance, Term Life Insurance, Whole Life Insurance, Universal Life Insurance. All Medigap plans, All Medicare Supplement plans.