I am sitting here and it is 9:07 and they said they open at 9 but no one is here just waiting like where is everyone read more

Pacific Urgent Care - The times that they are supposed to be open - Urgent Care Near Me - Stockton, California

terrible customer service .i got cut at work and they wanted me to have the workers comp number which takes 3 days to file while i was bleeding out .0/10 where's humanity .not even willing to work with me .recommend u guys visit concentra medical centers on arch rd instead read more

Where did you take the Hippocratic Oath? A patient came to you in pain and you threw him out the door. I even offered to pay cash out of pocket, but you still refused to help. This is the peak of unprofessionalism and inhumanity. read more

Hours day 9-3 but they were closed and locked up before 3.... Ask in there but no one looks up to see you at the door or even the you sorry we closed early... Why post hours if you aren't going to be going by what's posted??? read more

The Dr. is Extremely Rude for no reason , Claims KIDS (Who are calm & sitting still but having a conversation) are a distraction for him. Def Don't recommend going here. Check- in room is Ghetto. Thats why they are so strict on "No Phone Policies"...... Kaiser would NEVER read more

I Have had nothing but excellent service in referrals, diagnosis, prescriptions needed, explanation of symptoms and very comforting and knowledgeable in fing a solution without just brushing me off as if my concerns didn't matter regarding my health and wanting to be well again. I give full credit to Dr. Morales for his due diligence and his commitment and passion to help and do his job! With Highest Regards Heather Agdeppa read more

Pacific Urgent Care - Finally one source of pain removed due to your referral, 2yr old ganglion cyst gone! - Urgent Care Near Me - Stockton, California

A walk-in clinic that stops taking walk-ins before 11:11 AM is ridiculous. They've only been open for two hours.

I have gone here 4-5 times and NEVER had anything but quality care. Really. I didn't want to, but felt I had to post this. Since every other urgent care I've been to in Stockton it seems, doesn't give a hoot, IMO. read more

Had PA Chris and he was the best most knowledgeable PA I've ever had. I hate when doctors don't explain exactly what's happening or what a certain medication will do and I feel like I just got a crash course on my illness right now. You know when you feel like your doctor is lazy or not really getting to the root of the problem (eg. they say oh it's just strep), and you feel like you wasted time waiting to see them? He is the total opposite. If you can see Chris I would seriously recommend him. read more

I only had to wait half an hour. The NP did a good job treating me. I am well with antibiotics within 48 hours. Professional staff. Not a long wait. read more

My husband went yesterday and expected a long wait, but was in and out in about an hour! Not bad at all in this raging flu season! He was very happy with the staff and doctor. read more

I called to the covit 19 Test thaty said if i don't have symptoms i should not be tested the thay had a short supply of test s kitsso i called dr malak tbe owns the the lady called she to her told ihrer i did it then i went over had to call her the idiot asked if i was lying shea a layer thay have a bad staff read more

I went here after i went to planned parenthood to do types of testing. I did ALL TESTING at planned parenthood and the physician had told me that i don't have any infection and suggested to see my primary care doctor because i might have kidney stones. I called my PCP and referred me here. I went here and they took my urine sample. I was seen by the doctor here and said i have protein in my urine and told me i have UTI without waiting for my test result and just prescribed me antibiotic to pick up at the pharmacy i even asked him again and he insisted it's UTI. I went out and talked to the front desk staff expressing my dissatisfaction and i said i just got tested yesterday and i don't have any symptoms of UTI at all he just prescribed meds and left. U guys took my urine sample and he didn't even wait for the result. I WOULDN'T RECOMMEND THIS PLACE. The doctor is not doing his job right and other staff can't do anything to help you at all. read more

PA Christopher Morales-Phan saved me by insisting I get a colonoscopy. So I did and after the procedure, the doctor who performed it informed me "you are one lucky man". It turned out that I had two 'large polyps" that could have led to colon cancer had I waited longer. Thank you PA Christopher for helping me out, your assistance is truly appreciated. read more

Horrible and Worst place ever. I was late 5 Mins and they told me that your wait time is 2 hours now and the staff were so rude specially this girl Marisa who doesn't know how to speak with patients. Last time they took 3 hours on my appointment and were apologizing that we are short of provider's but today when I was late for 5 Mins, so they told me that we don't even have a single minute as a grace time and if I want then I go somewhere else knowing that I have a problem. I was already in pain but the staff horrible attitude ruined my whole day. read more

No need to set an appointment, you will still be seen first come first serve. Wait is 3 hours and up. Staff is really rude and makes you feel uncomfortable. I have an anxiety problem and was being made fun of. Nurse hurt me on purpose and thought it was funny that I was groaning in pain during a cyst removal. She also called me a girl. Really unprofessional staff. I advise you not to let your elder loved ones here. I wouldn't trust them. They also refuse to take any patients. I called at 12:00 and they told me not to come in even though they weren't closed until 5:00. After two years at this place, I'm finally switching. I recommend Sutter Gould. Absolutely best experiences I have ever felt in my life at Sutter. read more

Pacific Urgent Care - Urgent Care Near Me - Stockton, California

If I was able to give 0 stars I would. During the pandemic I understand how difficult it has been for the staff and I am sure they are extremely busy. However, upon initially calling this urgent care facility the woman was rude, but my mother and I brushed it off as we know they are extremely busy during this time. When we first arrived there was no one in the designated Covid testing parking spot and were instructed to pull in. When we were given our paperwork the woman misheard my mother and in correcting her had some attitude. Again, we chalked it up to them being busy. After having been here for over an hour they had only collected 3/4 of our paperwork. During that time they had tested 3 other cars ahead of us and we had called about 3 times informing them that we had finished the paperwork and when we would be tested. They said that they were accepting people first come first serve, but we were here first. When my mother informed the receptionist of this she then changed her story that they were accepting patients who were already in the system before us because we were still filling out our paperwork even though we had called informing them our last page of paperwork had been finished at least 15min beforehand! Finally after pestering and asserting myself to the covid nurse and waiting an hour and a half we were next to getting tested. This still took another 20min before we were tested. We are very disappointed in the way this was handled as this facility seems unprofessional and inefficient. The saving grace of this facility was the actual Covid tester who was extremely pleasant and helpful. He was very informative. I hope they heed this review and others alike and use this criticism to create a quality facility. UPDATE: I wanted to give an update because I received my test results back from here. I did not receive a missed call from here, but according to my mother they told her that they tried to call me. They called my mom to inform her of her results and gave them to her. They asked her what her relation was to me and upon informing them that I was her daughter they told her my test results even though I am a 23 year old woman. This further displayed how unprofessional this establishment is. Very disappointed. read more

These are the best doctors and staff members. They do thorough examinations. Better than the hospitals. They diagnosed my high blood pressure, and treated correctely. I highly suggest this urgent care read more

If I can give a zero god how I wish I could I came to this place seeking help because my wife is a estactic epileptic they denied me entry even tho we told them my wife mind is not really there my wife trying explain herself as well goes into a seizure and falls as I'm trying to catch her nobody does nothing. I mean isn't that why y'all went to school to help people in need. read more

The Doctor and staff were kind and professional. I saw the Doctor within the first twenty minutes. I recommend this Urgent Care facility. I couldn't have asked for any better. read more

In November 2020 I was seen for an injury at work that was covered by L & I. In May 2022 they started sending me bills. They continued to send me bills after L&I told them to stop and are now threatening to send my to a bill collector. They gave me 10 days to respond and I got the letter nine days after the date on the "final notice." The postmark shows they didn't mail it until six days after the date on the bill. read more

I was just at Pacific Urgent Care and the facility turned me away because I didn't have a physical card insurance. I have insurance, but its a new insurance and just haven't received the physical card. The MA told me its Pacific Urgent Care's policy that they have the physical card in order for them to bull the insurance. It's ridiculous that they can't call my insurance and verify!!!!! Turning patients away when they needed care!!!! As far as I know we are in America and America don't turn patient away!!! read more

My insurance changed the first of the year I'm a diabetic so I needed to establish a doctor NP Chris was very helpful assured me all will be fine. He helped me with my prescription doctor referral I was in and out within 1 hour. I was on time for my appointment no need to make the next patient suffer for my lack of getting my shit together. Everyone was professional upbeat and courteous. Thank you pacific urgent care I will be back. read more

It was my first time at this urgent care, the staff was extremely friendly. I had to go in because I cut my foot due to a careless person leaving an anchor by itself in the delta river. I punctured my foot pretty badly and went in for a tetanus shot and antibiotics. The doctor and assistant that attended me were very polite and helpful. I would definitely recommend this place. The facility was very clean, two thumbs up from me. read more

Pacific Urgent Care - Very clean facility, there were patients before me but they were attended pretty fast, I waited less than 30 minutes and i was a walk-in. - Urgent Care Near Me - Stockton, California

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We were on our way to get a new iron at Linens n' Things on Tuesday night and took a detour into Skechers. My stubborn kids started playing chase and after being told to stop, my son ran again and banged his head on a chair. He falls without crying...husband turns him over to find a gash that starts bleeding. Skechers employees were attentive and helpful; wanting us to fill out an incident report. I gave them my contact info so we could get out of there and try to find the nearest urgent care place. It was already past 7:30. Stockton Urgent Care was closed at 7 so we kept driving - undecided whether or not to take him to ER or just patch it up with a band-aid - and saw Pacific Urgent Care. It was 7:52 when we ran in. We were immediately told that they just accepted their last patient for the day (they closed at 8pm). Showed them my son's forehead and asked for a band-aid. Girl looked concerned and said, "Oh, I'll go ask the doctor." She came back shortly after to say, "You'll have to take him to the emergency room. We can't help you." I said, "Ok, but can we have a band-aid or something?" "I'm sorry, I can't give you one. You'll have to take him to the ER." WTF?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!? We stopped at home to clean the wound and put a band-aid on before heading to the ER. It wasn't too busy in the ER but, of course, we ended up waiting almost two hours to be seen. My son ended up with three stitches...and still hasn't learned his lesson. Boys... We're in the process of filing a formal complaint with Pacific Urgent Care. How could they not even give us a freakin' band-aid??? What sucks is that our co-pay there would've only been $25...vs $100 for ER. Ugh. read more

My hubby fell and hurt himself. Thinking I was taking him to Stockton Urgent Care and Dr. Berlou (sp?) I drove by accident to Pacific Urgent Care. What a mistake. The women in the front office are gossipy and rude and the techs argued with each other and complained about each other in front of my husband. It's dirty in there too. Used bandaids and other detritus on the floor of the exam room were totally gross. And they had the nerve to give us an "appointment" to return despite the fact that they "really don't give appointments." So you come back and you still have to wait over an hour like everyone else. Once he finally got treated however, the care seemed to be quite adequate. read more

Let me assure you, I only chose 1 star bc I have to in order to write a review. Do NOT come here. I just had the WORST experience ever just now. I went in over a week ago. I brought my nerve tests and MRI. Which indicates I have severe nerve damage in my upper and lower back and carpul tonal all of this is from a operation 2 years back. Lori assured me to pick her as a "primary care physician" and she would refer me to physical therapy, updated MRI and nerve study. Shared that she too has carpul tonal and understands my pain. I take pain medication off and on for pain but it gets me VERY sick. So, I suggested I take a lower dose medication. Something that isn't so potent. She recommended tramadol. Which works great and doesn't get me sick. She px'd the lowest dose possible which for chronic pain is not a typical match. After a few days home I realized that the milligram might be a bit low and thought maybe the next one up would be a better match. When I shared this information she was very rude about it. i understand there are a plethora of patients whom lie to get pain medication. However; I will require both back and hand surgery on both hands for the damage caused by having an emergency operation a few years back. My MRI and nerve test both indicate chronic pain and for a Dr. to tell you that you in fact are not in chronic pain is offensive. I had a appointment at 9:30 didn't go back until 10:15 and didn't leave until 11:40. Also, the surgery I had a few years back was delivering my special needs daughter who was born 4 months early. She requires oxygen most of the time and when we checked in I let them know that thinking they would have some sense of urgency. After waiting in the room 30 minutes I walked around looking for staff and found Lori and the other Dr. on staff talking about what seemed like nonsense at her desk. They were back there a while! While they had a waiting room full of patients and every room was full of patients not to mention my daughter who requires oxygen. Lori is a joke. At the end of the day it's obvious her mood changes by the day and that mood depicts her care to patients. I was there for a follow up for my daughter and I and she sent her nurses aid to see us. Such a classless way to conduct patient care. No bed side manor. Not to mention, she isn't a Doctor. She's a nurse practioner. Whom can distribute px and health care advice but needs to be advised by a Dr. There is NEVER another Dr there. So maybe she's on a power trip. Overall. There's plenty of urgent care facilities to visit. Save yourself the grief. read more

I was in the most excruciating pain of my life. I was truly debating calling for an ambulance. I have just started a new job and my new insurance doesn't start for a few more weeks. Reluctantly, I went to Pacific Urgent Care when my fever and pain was unbearable. I walked in around 6pm on a Thursday night. I was very concerned about how much the appointment would cost and about additional fees being tacked on to run tests. I was quickly put at ease by the 4 or 5 lovely ladies behind the front desk. They seemed to be enjoying the workplace and were quick to smile and make conversation. They were very sympathetic to my pain and my financial situation. For only $105 I was able to be seen and tested and within ten minutes of being there we were discussing the results of my test. I had a kidney infection. It seemed as though the whole office was there to support me. They found a way to make things humorous when I was in pain and scared. The FNP Austin was very kind and thorough. She genuinely felt terrible when she went to touch my kidney and I jumped off the table in tears! She made AMAZING recommendations and sent me to a low cost pharmacy to get FIVE different drugs. She really knows her stuff! She also gave me an injection of antibiotics. The sweet girl who took my intake information was also the one to give me the shot. She was incredibly nice and quick! She even sent me home with an extra ice pack and also made sure I wasn't rushed leaving. So, here I am a week later with ZERO pain. I just called the office to find the wonderful Thursday evening staff at work! The same FNP Austin is now reviewing the xrays she ordered just to be sure I am okay. I certainly appreciate their service and concern even a week later. They certainly have me feeling like a VIP customer. Thank you Pacific Urgent Care Thursday Night Gals! You really did save my life...or at least it felt like it. A special thank you to FNP Austin for her quick examination and prescriptions! It was a miracle combination and I am looking forward to the end results. Pacific Urgent Care was truly amazing for this uninsured, cheap, terrified, uncomfortable, and anxious patient! IF YOU HURT....DON'T HESITATE...I JUST HOPE FOR YOU IT IS ON A THURSDAY! :) They are a dream team! read more

Receptionist from date September 17, 2019 am shift is rude and will make a person under pain feel worse and feel guilty for going to an urgent care. Please discipline this female receptionist she is in the wrong position. We are careful to bring this up in person she has info on our address she might do something if we speak up bet I'm not the only one who has been mistreated by her everyone else was wonderful read more

Seriously, Lori Long PA is a b*tch. She will not refill a prescription without you coming in for a "follow up". Money hungry I say. I went in for one appointment with her and she was so into her computer that she did not even look at me. I literally could have had a knife sticking out of my head and she would not have noticed at all. She completely disregarded a bad side effect to a medication I had had before, and put me on it again. I told her twice I had bad side effects with this medication. She disregards when you tell her a medication isnt strong enough or isnt working and will switch it for no reason. I then asked her questions again about this medication having bad side effects and she WALKED OUT OF THE ROOM, like i was a nuisance. I yelled after her down the hall and she didnt even turn back. This lady is the reason I will never go to P.U.C again. I only go when another doctor is on duty. And now that all the other doctors are gone. I am switching my primary care. This lady is rude as hell. Even the other doctor i saw there said she gets hella complaints about Lori Long. She is a b*tch and does not care about her patients. At all. read more

I went in today for a pain in my stomach, I asked the doctor for medicine and the doctor prescribed over the counter medicine, which clearly did not help other wise I would not have been there. I asked for some other information and the "DR" did not know. I asked her about other things and again she did not know. I feel that if you go into to see a doctor especially Urgent Care, the doctor should have knowledge in all fields! I will NEVER go here again nor refer no one! read more

Sign on the door at 9 am that reads "will be open at 1pm) come at 1pm, to see that they're CLoSED for the rest of the day. What a waste of time read more

Service is slow, slow, slow! ..didn't have an appt, but only 2 other people in the waiting room. .arrived 8:45am..my dtr finally got called in 10am..she still in there now ..it's 11:05am..ridiculous! !! DON'T COME HERE. read more

They have horrible customer service. I came in before my appointment and they told me that I needed my insurance. I left rushing home to get my insurance. I came back 10 minutes late and they said they couldn't take me. I needed to get a physical clearance turn in before a certain time. They are not helpful at all, they look very unhappy. If they don't like being there they shouldn't work there. Worst customer experience ever!!!! read more

I'm reading all the reviews and I'm in shock. I had a great experience today. Was experiencing what I thought was strep throat. I had called my primary and it was going to take 2 weeks for an appt or they said I can try the ER. Went to this urgent care with no appointment and was in and out within the hour. Staff was nice, the dr was super chill. They even sent my prescription to my pharmacy of choosing and was able to pick it up within the hour. Best experience at a clinic in a long time. Highly recommend. read more

This place is horrible staff is very rude and unrpofessional.. if u can avoid this place please do ! they will treat you poorly and I'm very sick I don't deserve to be treated like this. Evett at the front seat was the worst person I encountered in a long time.. she had attitude and I'm pregnet not exceptable... bad bad bad run this place is low budget read more

Rude receptionist and rude staff. They deny you service and lie that they do not contract with the medical group. When I question them about it and informed them I have a PPO plan that this place accepts. I was told they don't have enough test to go around. Be honest I would have been fine. Terrible. read more

Poor customer service!!! The front desk person- Rose was very cold and rude. We arrived an hour before closing or so we thought?? Front desk requested our insurance information. We provided our insurance information and then was told they were not taking anymore patients?? bc they were closing?? She rudely returned our information and stated they were not seeing anymore patients bc they were closing?? There was ONLY one other person besides us in the waiting room. We explained that their posting and website postings showed closing time of 7pm. They stated that they had a note on the door stating that their closing hours varied?? When asked what that meant they stated, that the signed said varied- so whatever time they felt?? I asked how that worked?? and was not given any explanation. I asked to speak with Manager and was given a card and told to call in morning and ask for Marcos and tell him that the front desk said so?? I asked to speak to person in charge and was referred to NP- Mr. Christopher Morales-Phan. Mr. Phan approach was very cold? I explained my concern and he did not seem to care?? I explained how it was important that when patients are referred over, that the service time is clear, to help with frustration and confusion. I asked what was criteria for closing time and servicing patients?? He stated it was up to him!! He did not seem to care!! Poor business practice!!! It appeared that they do not care to provide services here!!! I DO NOT Recommend this Urgent Care! read more

Pacific Urgent Care - Urgent Care Near Me - Stockton, California

Horrible service. They turned a single mother who is working and going to school full time away because she did not have the hard copy of her daughters insurance card. It's bad enough when your kids get sick. It's bad enough to miss work and school. But when you are trying to deal with informing all your supervisors, directors, professors and day care providers that you will be out along with arranging for pick ups of your other children... the last thing you want to worry about is having the physical card with you! I understand it's a business. I understand they were busy. But how do you turn away an obviously sick (just turned) 3 year old because you "cant scan a picture to the insurance company"?! She had a fever of over 103 and ended up having two ear infections and the flu. The absolute least they could have done was take her temp before sending her away. read more

If I can give that place a zero stars I would!! This place dirty and has the most rude and incompetent staff ever! It takes 3 hrs for the doc to see you and they don't have any appointments available. read more