I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

I like the variety of products here. They have most everything I need mid project when I need it…read moreand a to. Of cool stuff I don't need but really like. The folks here are really nice. Mel is who I always wait to be helped by because she is so sweet and awesome. Love that even though it a large chain store it has a good home town vibe. Good place to shop.

A day ago, I would have given Ace Hardware 4-5 stars. A few of the staff have always been helpful…read moreand shared expert knowledge. But today, I was stopped on my way in and told I had to leave my backpack--which acts as my purse--behind the counter. ME: "Oh? When did the store start this policy?" STAFF: "We've always done it." ME: "I've NEVER been asked to surrender my backpack and I come in here a lot!" STAFF: Pulls me aside in a confidential whisper..."It's not you, if you know what I mean, but we have to do it to everyone." Now, I am an AARP-card carrying senior in her 60s and I was stopped on this one occasion out of maybe 25+ visits to this store over the past 3 months. This is a case of implicit bias in action, folks. I don't carry a purse. I carry a small knapsack to keep my wallet in. I support Ace's right to proactively prevent shoplifting. But they must be consistent enacting those policies. Don't send off a suspicious vibe when you're projecting a "friendly" atmosphere! There's a smaller neighborhood HW store down the road. I think I will take my business there from now on.

Hardware stores make your experience by the knowledge and communication from the staff who are…read morethere to assist. Sebo's has an excellent group of employees who are knowledgeable where are items are located ( garden supplies, cleaning items, plumbing items, keys and kitchen items). I have been coming here for the last six months and the team of employees are excellent. I received super service from Ivan this afternoon.....

Wonderful store with the most helpful staff who have a wide array of knowledge…read more The owner, Frank, is extremely helpful and goes out of his way to help people find what they're looking for! Great value and selection too.

Hansons is the best building supply store there is! There is always a friendly sales person…read moreavailable, including a specialist in the paint department. Prices are reasonable. They have everything you'll need, or will get it, for building anything from a house to a tent platform. They deliver and are on Whidbey Island.

So easy to buy and get my lumber delivered, quick phone call away and great prices too, same as in…read moretown.

Usually when a gas griller needs propane for the tank he owns, at minimarts, gas stations, and…read moreUhaul it takes quite a long wait. I had the good fortune of finding Central Welding Supply which was close to my neighborhood. There was no line at all. I was instructed to put my tank on their loading dock, and within moments it was being filled indoors. Payment was quick, and they carried my tank to put in my car. So slick, easy, and very convenient. Whenever I will need more propane, Central has earned a life-long customer.

Great service! Came in right before they were closing on a Saturday and they went above and beyond.read more

Problem: Needed to fix drip in #1 bath sink faucet. Decided to replace all four cartridges in #1…read morefaucet and #2 faucet and replace entire faucet assembly in #3 bath sink faucet to match first two. Plan: Visited showroom. Amber immediately ordered replacement faucet. We then met with Pam to schedule all onsite work for following week. Done in less than 30 minutes. Fix: Kevin arrived at appointed time. He replaced the older fixture and all four cartridges. No more drips. Cat was disappointed since she had made a daily habit of jumping up on the sink trying to catch the drips. All in all a most pleasant, professional and timely experience. We will be returning for any future plumbing needs.

AVOID AT ALL COSTS!…read more This will be the 6th visit of theirs to fix our Dishwasher. The first 4 times resulted in the technician needed to "order a new part". The 5th time they came here, it was claimed to be fixed and finished. However, there were still major issues. I re-scheduled with them and this is the 2nd attempt at a re-schedule to where they DID NOT SHOW UP AT ALL. Excuses have ranged from: "being busy with previous jobs", "database error", "car trouble". PLEASE AVOID. They do a TERRIBLE job and also do not show. Customer service is useless and they don't have a phone number, other than their dispatcher.

Super helpful, amazing customer service. These guys are awesome! Not only helped me with my…read moreinconveniences but everyone else in line. Definitely the spot for your supplies

I wrote a review about this company it ended up on another business. It was true when I wrote this…read morecompany sold me a pressure washer and it's sound and runs like a top. These tools in the mossy and mold mildew N.W. is a must. The driveway is as clean as a marble mount. I am so impressed with this family company. The staff loyal and treated well so therefore so is the customer like me. I'm sold.

Ugh! Clogged outdoor drain. Same day service call. Photo of broken sewer line. Very quick repair…read more Great crew out. One crew to take down rock wall and dig ditch. Second crew out to replace broken sewer. Quick call to City for inspection-passed. First crew back out to fill in ditch and replace rock wall. Three days of work.

$700 for 15 minutes of work. A month later the issue has returns and not fixed. Never using again…read more Sad that this industry's reputation continues to be earned for stints like this.