We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.

FI Flooring was the perfect choice for our flooring project. Hikmet and Monica guided us every step…read moreof the way, turning what felt overwhelming into a smooth and successful experience. Because of strict HOA requirements and our mobility concerns, our project took months to complete. Monica went above and beyond, researching every option, adjusting plans as HOA requirements changed, and helping us find the best solution for both noise reduction and accessibility. Through countless samples, questions, and revisions, they remained patient, knowledgeable, and genuinely caring. They even delivered samples to our home when we couldn't make the trip ourselves. The final result exceeded our expectations, and the HOA was equally pleased. We are truly grateful for their integrity, attention to detail, expertise, and exceptional customer service. We wholeheartedly recommend FI Flooring.

F1 made a special effort to lay my new floors in spite of multiple setbacks from my insurance…read morecompany. They were willing to work with a set of tough circumstances and the results are everything I hoped for. I'm sure many Marinites want to support small local businesses -this is one of the best. Thank you Monica and Hikmet!

It's really too bad that I can't give more than 5 Stars! I…read moream so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you!

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank…read moreflooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them.

Great experience with installing SPC flooring, and I will work with this company again if I need…read moreflooring in the future. Gene was professional and had great communication before, during, and after the project. He visited my home to take measurements, show me samples, and he provided an estimate before he left. There was no pressure, and I noticed his attention to detail and quality. After getting estimates from other companies, Concept Materials had a competitive estimate and I felt they would do the best quality work. This job involved replacing a cheap vinyl wood floor with durable SPC. The scope was a living room, 4 steps, and a hallway. Each day two guys arrived on time. Because the subfloor was not flat, they had to pour concrete to level the floor. Overall, they did an excellent job and cleaned everything well. Like many projects there were some unexpected issues, and Gene handled each issue quickly with a good solution.

Great experience with Concept Materials, had them replace my floors and walls and I'm very pleased…read morewith the results. Good pricing and extremely responsive/communicative. I appreciate the amount of flexibility, agency and just the overall quality of the work. Gene and team were wonderful to work with, highly recommend

Kyle and his crew made our beat up floors look brand new. We couldn't believe the results. They…read morecarefully moved all our furniture at no charge. They showed up on time, did everything they said they would do and finished on time. We had zero dust in the house when they finished. They are pleasant and friendly guys who really know their stuff regarding hard wood floors. I should add they were the most reasonably priced. I highly recommend West Coast floors.

Jesus made a great first impression when he came for a consultation. Kyle and his co-workers were…read moreso professional. They were kind, helpful, timely and great with communication! They were extremely talented making repairs on a basket weave design consisting of two different kinds of wood. They explained our options clearly and gave me their expert advice when I asked for it. We have two dogs that needed to go outside on occasion and they were very understanding, stopping work to greet our dogs and help when needed. I highly recommend them for your hardwood floor work!

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

I got four bids for new flooring. USA Carpet was the only one that charged to come out to provide…read morethe bid BUT they were also the most professional company I talked to and most attuned to help me with what I needed. I ended up going with them and am very happy I did. Due to my indecision, they sent me several samples over a multi-week period. Once I decided on the option (carpet tiles) I wanted the rest of the process was quick and they did a great ob with the installation. I am really happy with the result. I feel that their price was fair. Definitely recommend.

Bill offered very helpful advice to address our family's needs, not just for flooring but how it…read moremight impact health vulnerabilities in our home. Compassionate and knowledgeable, plus responsive to communication.

123-Floor did a great job replacing our floor. Very professional and went the extra mile. We will…read moredefinitely call them if we need another floor done.

I love Craig! He is the best! His carpet cleaning is awesome. He is so easy to work with - AND…read morenow he does this cool vinyl flooring for family rooms, kitchens, laundry rooms, and playrooms. If you need a carpet repair, he is the only one I know who can do it. And save a ton of $$!

Craig is an outstanding flooring mechanic, courteous, professional and very reasonably priced. As…read moreanother professional in the industry, I don't hesitate to refer out Craig for any type of job. You can't go wrong with McCready's!

There are not enough good things I can say about the Just Carpets team, from Danny and Deborah in…read morethe office to their AMAZING installers! They are reliable and always bring their best efforts. As a property manager I am essentially the middle man between their team and the property owner and Just Carpets accommodates and works with me to meet deadlines and costs. Thank you all for the incredible services you offer and the guidance and expertise you bring with you!!

- The person we worked with was awesome (ask for Christine). She helped us find the perfect carpet…read morefor our space - Pricing was competitive against the couple other places I checked - Really liked the installer they sent (guy named Elich). We had a few tricky spots (especially a new built-in bookshelf) that I was unsure were going to work out but they did a great job. All in all, great experience

I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Best flooring store in the Bay Area. Had a wonderful experience working with Steve Villa. Had…read moremultiple surfaces - LVP, Carpet and linoleum to cover. He has it all, and helped me to narrow down what was best for my home. I am so happy. Steve and his team did an outstanding job. Won't go anywhere else - also feels good to shop local and support such a great crew of people.