We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were on a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno. read more

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This weekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood. read more

Ken's Carpets and Flooring - Bound carpet remnant in place - Carpeting Near Me - San Rafael, California

Ken is a very nice man who had been in the industry for a long time. He is honest, will guide you in the right direction. He came to my home and spent a good deal of time speaking with me. Gave me sound advice and a quote the same day. Haven't done installation yet. read more

We have worked with Ken's Carpets several times and are impressed with the quality of their products and service. We always prefer hiring a family-owned local business and Ken has been great to work with. We highly recommend! read more

Ken and his crews are awesome! He came out personally to the house that I'm getting ready for my client. He had a plethora of choices to choose from, he was super communicative all along the way and his crews did a kick butt job. As a handyman, the contractors I refer my clients to can make me look good or like a knucklehead. Ken made me look good. He's my go to Marin County flooring guy! read more

We were originally in disagreement about a carpet we purchased from them last Spring. . The issue was pulled loops in the wool. Ken reached out to the owner of the mill that manufactured the carpet. Per that conversation, they were able to resolve the situation in our favor. Ken has generously agreed to replace the carpet and has been a pleasure to work with during this process. read more

Ken is an amazing carpet professional and I highly recommend his services. Talking to him made the arduous process of picking the appropriate carpet simple and easy. He even came out to my rental property the same day I inquired about carpet choices with a pallet of color options . I never in 100 years would've picked the color that he thought would be a good choice . It was installed today and it is absolutely fabulous!!! It's fresh and bright. It really makes the rental unit look terrific. In terms of the value, when you are working with someone who is a professional and can help you make appropriate decisions in a short period of time that is an incredibly valuable service. Literally from start to finish my carpet was installed in less than 13 days. I am a very satisfied customer and I highly recommend Ken services! You can't go wrong. It's an incredible value for really high touch service. read more

Great guy great selection and service. We have used Ken's several times and never been disappointed

I needed a new carpet for my bedroom and had waited more than 1 year to give my rescue dog a chance to be a good doggy and not cause me any tears with what might happen to a new carpet! Ken was very helpful in helping me pick a lovely wool carpet that fit my budget. Installation was perfect. Back to the dog: of course it wasn't 24 hours Charlie (dog) threw up on my new carpet. I cleaned that up, and told Ken about it. He offered me some cleaning powder (for next time). Even though I chose a neutral carpet, I saw some amazing rugs at Ken's. So if you are looking --- go to Ken's and get something great! read more

For over 17 years, I wanted to have the 100 year old hardwood floors in my house redone. It was only after an unfortunate accident, that I was in a situation where I had to have them done. BTW, Alamedda Hardwood Floors did a fantastic job. The floors are incredible and they take pride in their work! Needless to say, after waiting all this years and seeing the result, I wanted to have them protected. In fact, we want edan area rug 7 1/2 feet by 7 1/2 that was high quality, easy to maintain, and would match the decor of a bedroom. I went to Home Depot, Target, Home Good, and many other places - the quality, designs, and other carpeting places - sizes, quality, and customer service did not work for me. I did a Yelp search and found Ken Carpets in San Rafael, CA. Luke Swan was our sales rep - more like a trusted partner in helping us. To my surprise, they had several, high quality, remnant carpeting styles available at very, very reasonable prices. Moreover, they will cut these down to exactly the size you need, add a edges to create a polished look, and you can even purchase a backing so they will not slide on your floor. Luke was fantastic. No pushy, super helpful in helping with find something that matched our hardwood floors (you can actually place small pieces of the carpeting on similar floors so you can see how they look) as well as the quality - something that we need for durability and easy to clear. Luke was fantastic and better than best - we purchased something that was customized for us in size, with high quality, great look, fantastic durability, and at the right price! I highly recommend them. This was an incredible purchase experience. I am really surprised that it look so long for us to find this treasure! read more

I just installed Karndean Flooring in my home. We have 4-5 dogs in our home at a time as we have a Pet Care Business. I couldn't be happier with the product and the work Ken and his Installers did to beautify my home. Ken came out and measured and then recommended the Design. His Installers were efficient and very nice to have in our home. I wouldn't hesitate to use Ken and if you need floors that look like wood but will hold up look into Karndean. read more

Excellent local business that spends time with you ensuring you choose the right product for your needs. Ken himself is a friendly, warm guy who knows flooring. They'll also work with you on installation times - and were patient as I changed mine more than once. They offer carpet, hardwood etc... in every shape, color and size so it's one-stop shopping for flooring. read more

Ken's Carpets & Flooring is an excellent local business who provided us with Clean, Courteous, and Professional service in a Timely Manner-- 5-stars! Our family was impressed by the excellent customer service and sample selection provided at the Ken's Carpets showroom. Ken provided warm and accommodating services while upholding covid-19 safety precautions. The in-house associate was able to help us find exactly what we were looking for, and the installer did a thorough job. Thank you! read more

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I needed a small rug for my new office shed which doesn't have finished flooring. I was short on time so called Ken's to see if they would have something which would work for me. They told me they have a lot of "leftover" carpets from their installs which could work for a small area like my office. Got what I needed at a great price in a few hours. 10/10 recommend! read more

Just had Ken's Floorings put down a laundry room floor for me and they did it fast and for a fair price. I had some water damage from a busted water heater and I thought the big HD store would be able to do it fast with more man power and flooring...Wrong! Ken's has great customer service and the flooring. They worked with me to get it done fast and my tenants are happy. Thanks to Luke and there whole team read more

Ken and his staff not only have the best selection of quality flooring in Marin but their service and patience with helping us to select the best design and product has been incredibly helpful. I can't recommend them enough. read more

This was my first time to use Ken's. I decided to use them after reading some Yelp reviews that were positive. I'm glad I did! My initial contact, with Luke, was very good, and the following communications were very clear and good also. Luke bid the job, for a synthetic wood floor. I love the material! The actual installation was supervised by Marcello, and a crew of three others. They did such a great job! The new install looks fabulous. I really appreciate the good communications, the perfect install, and the final result is so great. Highly recommended! read more

We just bought a house, and decided to update the patchy basement mess of carpet, linoleum, other carpet, other linoleum... into one good choice. I initially went to a big orange logo'd corporate place near the bay, but nothing about that process was much fun. My contractor on several other projects on this new-to-us house said to go to Ken's Carpets, and I'm SO glad we did. If you want to do business with someone who you can call, and the people answering the phone will recognize you and your job, and you're not just a number, do yourself a favor and go to Ken's Carpets. Instead of having a 1-888 number and a bunch of automated, on-hold, no idea what's going on frustrations, I got to meet Ken, and Anne, and they are delightful. Ken was able to come out and take measurements of my space right away, and was so flexible about it despite me being in the midst of mold-remediation. When the mold removal took longer than anticipated, Ken did a some heroic calendar juggling, and still kept my installation for the same week we'd aimed for, just starting a few days later. His crew has been professional, friendly, and worked so hard and fast. Marcello, Roberto - great guys, really conversational and gave me updates every day on how it was going. I LOVE the flooring, and they did a beautiful job of making the transition over my half concrete-slab to half joists & plywood basement flooring. It looks SO good. They really did detailed stuff. I couldn't be happier. The Karndean vinyl looks SO good. Thanks, Ken! read more

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I give them one star because whoever was sitting at the desk was RUDE! when we walked in. Either because he didn't like what we looked or because this man just is. I don't want to purchase anything from them. Unfortunately, the sales person made up for the gentlemen's rudeness. read more

I had a positive experience with Kens' Carpets recently on an unusual request for flooring in a small RV I am restoring. I knew what I wanted... a Karndean cherry and gave me a quote I could live with. Installers came to my address and laid out a great addition to my plan. I would recommend their professionalism. read more

My husband and I went to Kens to find some carpet pieces due to our dog chewed a hole and we are moving out soon. Anne helped us and she is amazing. She knew exactly why we were there, without us telling her. She assisted in finding a solution. We like her so much that we will be going through Kens to replace some hard wood flooring in our house in Sacramento. Thank you so much Anne. She is professional, very nice and extremely knowledgeable. read more

It's been a couple of months since our project with Ken's Carpets was completed. After a few hiccups, it all came together beautifully. We're thrilled with our hardwood floors, wool berber carpeting & beautiful runner. Kudos to Marcello (carpet installer) & Billy & Steve (hardwood floor installers). Most of all thanks to Ken for being a great guy to work with. Highly recommended!! read more

Ken's Carpets and Flooring - Dining Room - Carpeting Near Me - San Rafael, California

I'm in San Rafael from San Francisco, designing a home in the hills. I usually try to source from local businesses out of respect to the community and so I stopped into Ken's carpets looking to source some items for a few rooms. Not only was the woman who waited on completely clueless to what she was doing, she was incredibly rude. Their selection was awful (from what she showed me) and she left such a bad taste in my mouth that I had to aggressively talk myself down while driving away. Her attitude, not only will prevent them from getting my business, but I will go out of my way to share my experience with my friends in the design business and prevent future business with them as well. I'll be surprised how long they stay open. Come to find out, she's the boss. Geez, whom ever Ken is, should have a talk with her. read more

I highly recommend Ken's Carpets! They have installed carpet where I work for many years and they always deliver and have a friendly crew on staff. Best in the Bay Area! read more

I went to Ken's Carpet looking to buy the Korloc premium vinyl planks based on my reviews. Our application was to replace flooring throughout an entire 3 bedroom, living room, and kitchen, about 1250 SQF in Berkeley. First off, his pricing was fair for a self install by my contractor. The problem was that my contractor subcontracted out with a floor man clearly not familiar with the product and there was a language barrier. The product requires a 1/4" gap wherever the floor makes contact with a wall or immovable objects like kitchen cabinets. Ken was very patient with me to work through solutions to compensate for an insufficient gap, deal with flooring under the appliances, and creatively problem solve with trim pieces to cover the inherent gaps between flooring and cabinets, sliding windows, and tile in the bathroom. Knowing what I now know, I should have had Ken install the floors in the first place and avoid being the interface between the contractor's floor man, the contractor and me. Ken knows his product and how to make things work. I would not hesitate to use Ken in future projects. His store also has really nice carpet products too that I would consider as well. read more

Ken's Carpets and Flooring - Living Room and Kitchen - Carpeting Near Me - San Rafael, California

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Before going into Kens carpets I was completely overwhelmed by the amount of choices, styles and different fabrics I could choose from. I left every other place just as confused as when I walked in which made it really difficult to decide what I wanted. Ken helped clear up all of my questions, explain to me all the different options in a way that was easy to understand. We were able to quickly narrow down what felt like thousands of options into just a couple. He was able to come out and measure the same day, bringing samples of the carpets we wanted to see. We were able to quickly decide and his team came out within 2 weeks to do the install. Everyone we dealt with for this transaction from Marissa, to Ken, to the install team was incredibly professional. They all communicated the process clearly and coudln't have been more efficient getting it done. I'll definitely be using them for my future flooring needs read more

Maybe it's because I have a small place with simple, cost-effectiveness needs. Maybe he is too busy all the time, as he complained twice when I stopped in to try to get new floors. Maybe it's heartburn from the food he didn't stop eating when I came in. Maybe he's forgetful, calling to inform me he needed to come measure when he already had, and then when I did come in to choose product he assigned me a fairly simple kind of shy "consultant" who lost my choices. I had to come in again, and hear again how great he is. Since he then had to take a long holiday vacation, I gave up on the project till February. He didn't check back to see if I was still interested until then; a woman called to see if I wanted to come in and pick out flooring? So I returned again,hoping for a fast, easy solution. I was definitely not interested in the flooring he strongly encouraged, letting me know they take very good care of him for selling so much of their rather pukey looking fake wood floor. Finally I chose simple cheap flooring and got the estimate to my landlord, after literally months of trying to get this done. Landlord picked out a couple of redundant charges in the estimate, sent it back to Ken. It was adjusted without apology, but still remained over $5,000 for a one-bedroom. I was bummed to get a NO from landlord. Telling a freind, she mentioned Empire Floors. That same day I got a measurement appointment; a fresh young lady with dozens of samples arrived the next day, measured confidently, wrote me an estimate right there for $3200 total, and assured me it could be done the next week. 4 days later I had beautiful flooring for far less investment and far better customer service. Maybe Ken's is a great choice for the more expansive, expensive-leaning homes of Marin, but for a simple job I'm much more satisfied with the company I went with. read more

When it came time to remodel a townhouse for my mother, we went there for a bid. I'm completely satisfied with the results: the price was good, the installation work was excellent (with a high-quality padding under the carpet), and they followed up to make sure we were happy. They have a very good selection of quality products, including many kinds of flooring and interior fixtures and cabinetry. They know the technical issues for different types of carpeting material, and can explain it clearly. The showroom is attractive, and has a variety of kinds of lighting, so you can see what different materials look like in various environments. More recently (2014) I had a small room that needed carpeting, and called to see if they had a remnant that would fit. Indeed they had a nice wool that was perfect, and are installing it with padding for about $5 per square foot. Note that they are a busy and popular shop, and currently need about three weeks' notice before they can schedule installation. Also note that Ken has a hilarious dry sense of humor, and if you are open to it, you might end up laughing out loud when you visit. They are a fine choice when it comes time to upgrade your floors. read more

We recently went to Ken's Carpets looking to purchase hardwood flooring for our living room and hallway. We were referred by a friend in Marina Bay who raved about the service. Ken himself waited on us, and managed to convince my wife that Kardean flooring would be a better choice for us. He then told us our friends actually had Kardean flooring, not hardwood! We had no idea, as it looks and feels exactly like wood. We were sold. The installation was done about 2 weeks after we placed our order. Ken's installers, who work for his company full time as employees, came right on time and proceeded to assist us in moving all the furniture, doing the installation in the time period promised (2 days for carpet removal, sub-floor install, Kardean install, and new baseboards). They are skilled craftsmen with years of experience installing this product. They are also friendly and conscientious of our belongings, taking great care to protect everything, and to keep the work area clean, both while they worked, and overnight. The nature of the product allowed us to be able to both walk on it and replace the furniture immediately. Needless to say we were thrilled by every aspect of this floor remodel, from the initial contact thru the purchase, installation and satisfaction with the final product. I would recommend Ken's Carpets to anyone who needs flooring. You cannot get a better experience from anyone. Thanks for everything, Ken read more

Ken's Carpets and Flooring just put in my kitchen floor and new carpeting through out my home. They did a fabulous job, could not have been more accommodating, and made sure that everything was done perfectly! As with all business dealings in life, complications arise and the way that they are handled is what makes one business or business person stand out from the crowd. They made sure that everything was completed perfectly! Josh was just wonderful and the installers were outstanding! I will recommend them to any of my friends and clients. Thanks to all involved! Candy Grippi read more

I shopped at Ken's Carpets when I first moved to California over 6 years ago. My experience was very successful and the carpet in several rooms plus two stairways looks as good today as it did then. And that is with 2 cats and a dog and now multiple grandchildren. I since gave had area rugs bound and am also happy with them. Most recently I went in and worked with Ken to learn about the various engineered Hardwood floors. I couldn't have been more pleased with the knowledge he shared and the variety of his inventory. He by far surpassed any of the other shops I have visited and was clearly the most helpful! Based on my experience over the years I would highly recommend Ken's Carpets for both their expansive inventory as well as their helpfulness and knowledge! read more

We had a great first time experience with Ken and his team. We got referred to Ken by a designer at the local paint store and we could not have been happier. Ken patiently guided us through our options, came over to the our house to help with color selection and then sent a great team to install our new carpet. Having never purchased carpet before for a home, this was an easy and outstanding experience. read more

We got carpet from Ken about 8 years ago. The carpet we picked (against his advice) did not last as long as we hoped it would (just as he told us), but everything else about that experience was great. Ken just put in new faux hardwood floors and they look great. Not only was installation smooth and done by obviously super competent guys, but they were friendly and polite and even cleaned up and vacuumed before they left. Ken was great about some last minute add ons and I enjoy going to his showroom and joking with him. I would recommend Ken's Carpets for any flooring and decorating needs you might have. read more

We needed a stairwell carpet replacement and my husband said, "We are only going to Ken's Carpets". I wondered why he is so attached to this place when we've never had a strong need to carpeting. "It's the ads. I like the ads". Ok, whatever, let's go see Ken from Ken's Carpets. Well, let me tell you. Ken delivers. He explained the difference between the different fibers in synthetic, natural and blended carpet. Showed us a few styles and colors and we hammered out a deal, just like that. Ken is coming to our house tomorrow to measure again, but we've set the appointment for installation and we couldn't be happier with the price or the high quality of product we chose. Also, Ken and his wife are really, really nice people. read more

Ken's was easy to work with, from choosing the carpet and hardwood through installation. Great communication and service. I highly recommend working with Ken's. read more

When we moved to Marin County we looked at a number of carpet places and settled on Ken's Carpet and Flooring. We are so glad we did. Ken and his flooring specialists helped us pick out the best carpet and did a magnificent installation. Fast forward to this past November, I spilled oil on the stairs to my chagrin and immediately knew who to contact- Ken's Carpets. Once again, his crew did a terrific job repairing the stairs making it look like new. Thanks to Ken's Carpets, my carpets look beautiful again. I am very appreciative. read more

As good as it gets. Caring, personal service that feels like family. Great quality products at reasonable prices with excellent installation. Can you tell I am grateful? You get it all at Ken's Carpets. Thank you so much Ken!! read more

Excellent products and service. I adore my new carpet! Highly recommend Ken's Carpets Flooring.

Excellent service! They have a broad range of products to chose from. Absolutely Love my flooring, everyone compliments it! They are truely the best in Marin. read more

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We had a fantastic experience working with Ken's Carpets, getting new hardwood installed on the second floor of our home, and new carpeting installed in our downstairs living room. Josh Nagler in particular was a real pleasure to work with, when reviewing our options and executing the plan. Josh is knowledgeable and opinionated without ever being pushy. He was willing to go the distance for us at multiple points in the process, coming over to the home to perform measurements and advising on the pros and cons of each approach. The installation process went very smoothly as well. The install team at Ken's Carpets were prompt, professional, and friendly. We now love our new flooring, we paid a fair price, and completed both projects on a faster timeframe than we thought possible. It's rare that I have such a uniformly positive experience with home improvement projects this large, so kudos to Josh and his team! read more