I am always treated with first class service by Hailey Saunders. She is very knowledgeable. She…read moremay be young but she is extremely tech savy and helps with any thing possible.

The initial service was fine. The moment that I needed to claim insurance on a damaged package then…read morethings went completely off the rails. As I write this I am still waiting for $255.15 that was approved by UPS to be issued on an insurance claim over 12 days ago. Businesses can instantly debit you and have their money within seconds of the transaction, but when money needs to go the other direction it takes an act of congress. It's hard to understand that or have empathy for a business.

Used to use this branch often due to its convenient location, but no longer. It appears to have…read morechanged owners or management. Seems to be staffed entirely by the same borderline fraudulent family now, for the worse. Twice now I've gone inside for Amazon returns, and they try to upsell me on purchasing an additional box or bag on a return that is already packaged by me. Or they try to sneak in some other nonexistent fee on a free return. Presumably trying to catch someone off guard and make a few extra dollars. They use the terms "unsafe", "necessary", etc. to put unnecessary pressure on you to impulse buy. I find it extremely dishonest, and will go elsewhere for shipping needs. Not like there aren't half a dozen other locations within a mile. EDIT: If you are able to ship it regardless without issue, please feel free to remind your employees that that is an option. Thanks!

Tried to make Amazon return at this location. They insisted that I pay a fee. Upon contacting…read moreAmazon they said this is not the policy and Amazon made good on the charges store. I call back to speak with them about this and they were as rude as they were when I was trying to drop off, won't go to this again

A locally owned, friendly place to get things mailed. We were mailing stuff to our Airmen and they…read morewere so helpful. Please support this young couple in their business.

Denise was genuinely kind during our short interaction. She was amazing! I will definitely be…read morevisiting again.

I spoke to someone on the phone about getting a presentation printed last minute because it said it…read morewould take 3 hours online, and she told me she would have it ready within the hour. Great service, and I appreciated the rush! Documents look great

I don't typically go out of my way to give non restaurants a bad review. But this place is truly…read moreawful. I have stood in line countless times while workers just fiddle around instead of helping customers. It has gotten to the point where I have to ask to be helped. They have never messed up my order or anything. I just dread coming here so much because of the slow service.

Sent my mother here to get passport renewed and the workers seemed uninterested in helping. So the…read moretold her we don't know anything about it. Go online and do it yourself. This is why I go to ups. This place has terrible customer service!

I needed to make an Amazon return today on a tent about 4 feet tall and 6 inches wide (while rolled…read moreup). The employee informed me that I would need the box that the tent came in because the shipping label was adhesive. I told her I did not have the box (then texted my spouse, and he informed me that it came wrapped in a plastic bag.) Then employee said, "I'm sorry but you will have to have a box to send this back to Amazon." I informed her that Amazon specifically stated it was a drop off, no label or anything needed. She told me that I could purchase a box from UPS. I know from past experience when I purchased a 12" x 10" box it was up near $15. I refuse to pay over $20+ etc to make a FREE return. Especially since the item didn't have a box to start with. I asked to speak to a manager. The manager was a professional business woman. She stated that it would be a very easy fix and she reached under the counter to pull out a label holder that attached to the strings on the tent casing. The fix was very simple, took less than a minute, and I was on my way. I believe the manager was customer oriented. I will return when I need other services.

No line when you use the drop box for pre-labels returns/shipments. Always plenty of tape, pens…read moreand parking. This location is the best !!

This is a great place to get shipping supplies, drop off returns, and ship packages out. They…read morehelped me ship a birthday gift; a cost effective option was suggested and the delivery happened on time - that's what everyone wants from a UPS store. Give them a try.

I had to go back to this place to drop off a prepaid box. Label was ready, they just had to print…read moreit. Seriously... they charged me $3 for the label I'd already purchased from UPS.

Great personal service. Prompt and helpful with packing. Always good advice on pricing.read more

I hate the way UPS throws things on the porch. The boxes are always destroyed, things broken. Then…read morewhen you try to return via the UPS store, they want you to Buy a new box to return it in and pay $3 to print a return shipping label.