Just left there. I walked up and a man was sitting on a stack of tires playing on his phone, when I…read moretried to get his attention I was completely ignored. But when another woman showed up he acknowledged her. Super rude.

Exceptional service, fair pricing, fast, transparent. After Big O Tires lost my wheel lock, I went…read morehere by recommendation of a coworker. They did an excellent job and were half the price!

I took my truck to the shop a few weeks ago told them there was a squeaky noise, when I spoke with…read morethem on the phone they stated they would look at it free of charge. They call me tell me the noise that I was hearing was from my big tires on my truck and charge me for a tire rotation, which I never agreed for them to do. I get to the shop asked them if they would ride with me to hear the noise I was originally talking about. To their surprise, they heard the noise I was originally referring to.I tell them what I think it might be and I left the truck with them to look at it again. I've attached the estimate they gave me to fix what "the issue was". My husband looks at it because he said there's no way that noise could be from what they stated. And what did he find out, sure enough all it was was broken brake clips. This cost me roughly $12 I think to replace. The whole point to this post is to say, wait let your husband look at it or you can just take it to the shop like I did get charged for something it didn't need and then get lied to about an expensive unnecessary repair. Also,I've learned that even though this is 2024 we are still in the 1900s Era where men think women don't know crap.

Extremely helpful and fair pricing. Repeat business from me with oil changes and tires.read more

Very helpful when setting up my appointment and I was glad they had a drop off box to leave my car…read morethe night before. They kept me informed of their findings and the cost was not what I expected, much less.

E. Wood Local Guide·33 reviews…read moreI brought my toyota rav4 in for an oil change and to check brakes for frequent grinding when coming to a stop. I called about 5 hours later to check the status and was told oil change had been completed and waiting to check brakes. A few minutes later I was contacted that my car was ready with no problems found. He explained that there was over 60% of the pads left in the front and 80% on the rear. That would be fantastic news if the brakes didn't grind! They test drove and couldn't duplicate the problem. The problem did continue for me driving home. I appreciate they didn't want to do work that wasn't necessary, but service advisor did not care to listen to what I thought might possibly cause the noise. I explained my car had previously been in an accident and had front suspension parts replaced. I suggested it might possibly be a loose pad or calipers loose or hanging up but he blew it off as a sensor. I didn't get the feeling that my problem was worth looking at beyond checking the pads for thickness and diagnosis fee. I basically was charged 204.00 for an oil change including their 3.5% credit card use included. After using my debit card I noticed the fee so changed and wrote a check for 197.00. Maybe it's me, a little confusing thinking debit card is the same as cash (most places). They did however only refund 197.00 of the 204.00 charged. So we are back to 204.00 for an oil change (to be fair, I got my preferred oil) and to be told my brakes are great. I have had people recommend your shop to me in the past and decided to give your shop a try with my brakes issue, but will never recommend or be back. Enjoy your 7 bucks credit card fee you kept, it will give me enjoyment in telling everyone I can of my experience and waste of time and money using your business. Update: I did reach out to Doug, but after emailing back and forth I am unsure he understands my frustrations of getting my brake problem blown off. It was my understanding I was paying for a true evaluation of what is causing the grinding noise. What I received is a free tire store look at the remaining brake pads. My option is they just don't care to do anything beyond the quick and easy $$, or care to listen to their customers. I never plan to return, trust is gone.

Amazing service! I pulled in without an appointment because I had a slow leak in a tire. They…read moreimmediately had me pull up to a bay and pulled the tire. In less than 20 minutes and less than $20 the tire was repaired and I was on my way. The staff was super friendly and helpful.

An amazing group of hard working young men. They will take care of your tire repair with little…read morehassle and no wait times. Only place I will come to for tire repair. Or to purchase new tires.

They were great! Very fast and great customer service, they made sure to explain other options and…read morekeep me very informed. Absolutely coming back for all car issues I was super impressed!

EXCELLENT EXPERIENCE!!! Amazing customer service!!! Quick and reliable!!! Got me great tires for a…read moregreat price!!

Went in with 2 issues, wrote down what I needed them to do. Turn front rotors ($70 as advertised…read moreinside) and replace front U-joint. Rotors were just glazed. I did my first U-joint in the 70s so I feel comfortable recognizing the sounds they make when bad. They installed a brake "kit" for $310 and nobody looked at the U-joint. I asked about it (the noise) and Randy stated: "probably the brakes." 2 weeks later I replaced the original U-joint that had 200k on it. I didn't get what I wanted at H&R, and I believe a difference in price of about $250 from what I expected was worth mentioning before the work was done, as I was in the waiting room. A failed front U-joint can be very dangerous and that's why I went to a professional. "Probably the brakes" doesn't make me feel very safe and it certainly didn't repair a very serious problem. These are all facts.

Always gotten great and honest service from H&R. We as a family have used H&R for Tires and…read moremechanic repairs for years.

DO NOT TRUST YOUR VEHICLE HERE. Over several instances i have entrusted my jeep at university Auto…read more I expected honest and completed diagnostic work followed by effective competent repairs. This has not happened. Regrettably my confidence in University Auto has completely eroded. University Auto has proven, yet again, they lack integrity. They have maliciously created a consistent pattern of incorrect and misleading diagnoses and substandard mechanical knowledge, leading to botched costly repairs and damage to my jeep. This recurring cycle of fraudlent misrepresentation of work has not only left me with unwarranted inconveniences but left my jeep with unresolved consistent mechanical issues and a significant financial burden resulting in an inoperable vehicle.

They have been nothing but honest and easy to work with. Had them work on an Acura once and second…read moretime I knew and they knew it was time to go....helped me sell the car for more than I would have got on a trade in. Recently, diagnosed a problem on my Mazda Cx5, paid for, did the repair myself...problem solved. Always friendly though def busy! No complains

Still my go to place in NWA for the best oil change, tune up and general car/truck maintenance…read more The friendliest and professionalism of the team always impresses me. They get you in and out fast and prices are still reasonable compared to others.

I was out of town and my car Air Conditioner in my car was…read morenot cooling. I took it by this awesome place. The receptionist May was super nice. She helped me with everything I needed and was able to get my car i ln at the last minute. Needed parts they did nit have in stock so they could not fix my ac but everyone was super helpful. I was only charged for the test Freon and that was a wrap. I was so happy and joyful my car was still able to drive.