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    Paco's Tires

    5.0 (1 review)
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    6 months ago

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    Discount Tire

    Discount Tire

    (89 reviews)

    West Omaha

    Wow! I have never brought any of my cars into a place where they did not try to sell me…read moresomething(s). I had a continual slow leak in my tire. Brought my car into the Omaha Cass St. location. They found a screw in the tire and fixed it. Free of charge. Yes, I was lucky the screw punctured in the area of the tire that they could fix, but I feel I am luckier to have a found high-quality, trustworthy shop. The workers were very polite, service was fast, and the analysis was honest. You do not find many places like this, be it in auto maintenance, medicine, or any other field. I highly recommend them!

    Very disappointed with my experience at Discount Tire…read more I have been extremely frustrated and disappointed with the way Discount Tire handled an issue that occurred after I had my tires serviced there. I purchased two new tires from Discount Tire in January and returned in June to purchase two additional tires. Unfortunately, the tires installed in June did not match the tires I had previously purchased. After those tires were installed, multiple warning lights and sensors on my vehicle came on, lights that had never been on before. The tires also were not properly balanced. During the same visit, a lug nut/wheel stud was broken during the installation. I was given a certificate and instructed to take my vehicle to Brakes Plus because Discount Tire said it was not something they normally handled at their facility. What should have been a simple tire purchase turned into multiple trips between Discount Tire and Brakes Plus, time away from work, additional appointments, and continued concerns about my vehicle. What is most frustrating is that the technician who checked my vehicle in was aware that these warning lights were not on when my vehicle arrived. I was told that something may have been damaged during the service and that Discount Tire would take care of it. However, the situation was eventually sent to their claims department, and Discount Tire ultimately denied liability. I was offered and sent a $100 check as a customer-service concession, but that does not resolve the underlying issue or address the frustration and inconvenience this entire situation has caused. I understand that problems can occasionally happen during vehicle service. What matters to me is how a company responds when something goes wrong. In this situation, I do not feel Discount Tire stood behind its service or did enough to make the situation right. I paid for new tires and expected my vehicle to be returned to me in the same condition it was in when I brought it in. Instead, I was left dealing with warning lights, repairs, multiple trips to different facilities, time away from work, and uncertainty about whether the resulting issues could even be completely resolved. I am very disappointed, not simply because of the $100, but because I expected better customer service, accountability, and support from a company I trusted with my vehicle. Unfortunately, based on this experience, I cannot recommend Discount Tire.

    Paco's Tires - tires - Updated August 2026

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