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Pags Heating & Air

4.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

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11 months ago

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6 years ago

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6 years ago

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9 years ago

They were quick to respond and very friendly. I would recommend Pags Heating and Air to anyone.

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TE Certified Electrical, Plumbing, Heating & Cooling - A group of TE Certified Electricians, Plumbers, and HVAC Technicians

TE Certified Electrical, Plumbing, Heating & Cooling

(582 reviews)

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Brody HVAC - Happy Independence Day!!

Brody HVAC

(7 reviews)

My son recommended Brody from my air conditioning service. I was unhappy with my previous service…read morecompany. Brody analyzed my HVAC system did a test and found out where the leak was in my system. It was determined that my HVAC could be repaired and not replaced as my previous HVAC company suggested Bottom line by HVAC is working properly and I have a contract with them to do a biannual service review from now on at a price that is very reasonable compared to my previous carrier.

I wanted people to be aware of the unpleasant experience with Brody HVAC. I had two vents with no…read moreair coming out of them. The Brody tech came and determined I needed to replace a damper. The price was reasonable although I was surprised that the service charge was not going to the cost of repairs. So be prepared to pay $85 more than most competing companies. Brody came to make the repairs and when they finished three vents had no air coming out of them. I pointed this out to the repair person. Unfortunately, I had to leave so I told the tech that they would have to return to fix the problem and I'd pay at that time. The next day I was told someone was on their way to my house. To my surprise it was the owner of the company. Rather than taking a "how can we make this right" approach to the situation, he had a confrontational demeaner and took the attitude that the damper that was not working was old and probably stopped working while the tech was there. I said I felt this was too much of a coincidence to be the case. Rather than arranging for a return trip from one of their repair people, he said I would have to pay the service fee and it would be waived if they were actually at fault. I encouraged him to at least look at the control panel to see if any wires were dislodged, he showed me that there were two loose wires, but in his opinion, they were there from some previous repair and probably did nothing. Since these wires were the source of the problem, my only assumption is that the owner does not understand how these multi-zoned control boards work, otherwise he would have seen that this was the problem and corrected it. I went ahead and set up an appointment for a tech to come to the house and while on the way over the owner called me to tell me that the tech would not come unless I immediately paid the invoice. I told him I planned to pay while he was at my house. He obviously didn't trust me and demanded payment. I felt over a barrel and paid as demanded. Unsurprisingly the tech came and quickly realized that the first tech that came to the house had disconnected the damper (hence the two unattached wires at the control panel that the owner noticed) and all that needed to be done was reconnect them. Guess what? All three vents now worked fine. My point is that if you believe you should pay for a service whether it is done correctly or not, then Brody is your kind of company. However, if you think the service should be paid for only if you are satisfied with the results then I would recommend you look elsewhere. If you withhold payment due to poor service, be warned that you will receive a visit from the owner of the company who will demand payment before doing anything to address your complaints. His tech people are fantastic, The owner, not so much. He needs to concentrate on customer satisfaction rather than play the part of a collection agency. He also needs to get some basic training from his techs on how to make repairs to a multi-zoned control panel!!

Pags Heating & Air - hvac - Updated June 2026

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