Had my two dogs boarded for a week. One of my dogs came home with his paw pads literally BURNT off…read moreand fur missing from his legs. They kept him on hot asphalt during the day everyday. I asked them about it after picking him up and got no response. Had to buy a cone and medicinal creams which helped him heal two weeks after. Using rover next time we leave the island.

The first time my dogs stayed here, everything was fine. But the 2nd and 3rd time, when I picked up…read moremy dogs, they had injuries. After the 3rd time I found somewhere else to board them. The last time when I picked them up, one dog had a fairly large open and bleeding wound. It looked fairly fresh and was almost 3 inches long. I think they casually mentioned it but when I saw how big it was, I pressed them on how it happened. They blamed it on my other dog (I had my 3 boarding together in their TINY 'ohana unit), and said that one bit the other. I strongly feel that is not what happened, since it didn't look like a bite and my dogs get along well at home. They made it clear they would not be helping at all if my dog needed stitches. They also returned one of the dog beds I sent with them, soaking wet. Like completely soaked through, and it smelled horrible. They would not explain to me why it was soaking wet, but I suspect it had blood on it from my dog's wound and they wanted to hide it. I ended up having to throw the bed away. All in all this place is okay in a pinch but I found that Pau Hana Pet Resort makes my dogs much happier.

I really enjoyed my stay at the B&B now available at Hilo Kennels. Fun to take my dogs on a short…read moregetaway!! The place is clean and comfortable and packed with amenities (like snacks in the refrigerator.). Jenn and Dave are the perfects hosts- available but let you have privacy . Charming place!

Thank you Dave and Jenn for taking such great care of our dog while we spent some time away from…read morehome. As a new dog family we were nervous about leaving her with strangers and we worried that our dog wouldn't get along with others. From the moment we arrived to their home we were at ease. And our anxious, suspicious rescue dog took to Dave with very little hesitation. Communication, drop off and pick up were a breeze; their care and service is outstanding and their prices are beyond reasonable. Their home is safe with lots of grass and shade for the dogs to run and play. We will definitely be back.

Need to correct my last review. I believed they went out of business when I could not contact…read moreanyone for several weeks. (But was not the case) So to be sure I had a place to leave the pets, I went to another place to leave my pets , even though I had paid in advance. But .... They are definitely in business which is great because it is a wonderful place to leave your pets. If you pay in advance , don't need to worry after that, just drop off pets as scheduled. FYI

Love Hilo Holiday Pet Hotel n staff. Had an extended period of time out of state n left my 2…read moreLabradoodles at the hotel for 4 weeks which turned into 6 weeks. Yes it was a little pricey but my dogs were treated very well and were happy n healthy when i picked them up. I will use them again n highly recommend to others.

The pampered Pooch pet Hotel was just starting up when I dropped off my dog and two cats. Turned…read moreout they were the only cats there and maybe even only dog too. It is clean and pets well taken care of. Only concern is / was / at that time ( maybe changed now) all the cats are held together in one large room but it has wonderful cat furniture. Only my two cats were there, but for my spoiled paranoid older cat, it was a challenge. I would have no problem returning, if not for the older cat. The other two seemed to have a great time. The owner is also very nice, and finally is very conveniently located for where I live.

We couldn't ask for better care -- and fun -- for our 1-year-old puppy/dog Kiki. She's stayed at…read morePampered Pooch twice. The first time, she'd never stayed anywhere with anyone else. We struck out at various other pet boarding facilities -- they were booked, had big demands like our dog stay with them for the day before they could stay overnight, which I kind of get -- but it was too hard for us to do. I'm REALLY glad we held out for Pampered Pooch. Kiki warmed up instantly to Eric -- she ALWAYS had growled at strangers, except for the vet herself. Eric kept us posted on how she was doing. We were so grateful to have PP for our following, longer trip. We felt comfortable knowing she was being well cared for. When my husband picked her up, she'd been playing constantly with a couple of other dogs her size. Very pleased and not trusting anyone else with our dog. The grounds are spacious and well cared for, too.

Happy paws services is amazing!! Ive used there service quite abit now. Going on 6 months and still…read moregoing strong. They watch, wash, feed and walk my dogs. We also have parakeets, cockatiels, chickens, ducks and rabbits that they look after while we are gone. House sitting my home also which makes me feel so safe while not at home. I can really count on them and recommend there service!

This time we left two kitties with them. They both had a great staycation while we were off on our…read morevacation without a worry. Madam's Cathouse is located in the Mountain View area and worth the drive. We're from Hilo so it's like an adventure taking and retrieving our fur babies. I highly recommend this establishment for housing your cats. They get the best of care with no dogs barking like you'd hear in a kennel setting!

Sharon and Misti are kind, attentive, and clearly care a lot about the babies they look after. It…read moregave me so much peace of mind knowing my cat was in a safe, clean, and caring environment while I was away. I could tell my cat was well looked after. I would highly recommend this place to anyone looking for a trustworthy place to board their cat.

I can't add enough five stars to working with Kathini ! My dogs are night and day changed since we…read morehired her to help us with training. Of course, most of the training was to support and me to be a better leader to the dogs, which is an unknown and added bonus to working with these amazing animals and family members of ours. I'm pregnant and have four large rescue dogs on unfenced 6 acres that was giving me a lot of anxiety and panic letting them out and about which they need for exercise and behavioral temperament support. we also have two small children and guests that come and go on the property. Kathini keeps it simple, easy to maintain and to keep consistent with in her trainings. Literally after three sessions I had all four dogs having much greater confidence and ability to let them out. Everyone is so happy now!

It's been about a month since Cash completed his training. I would have struggled to sit and enjoy…read morea sunset with both Cash & Presley.. or even just Cash alone. With all the people and distractions at the beach Cash would have been a maniac... and I would have just avoided bringing him. But thanks to Dustin we all got to sit and enjoy some much needed time in the sand! (This pic was taken the day after he came home from training.) I really can't say enough about what Dustin has done for us. Sending Cash to boarding was my last ditch effort. I was at my wits end with him and seriously considered finding him a new home that better fit his needs and temperament. I told Dustin I considered asking him to help me rehome him. Cash is NOT a bad dog, and he wasn't my first boxer either. But he is a very intelligent. STUBBORN, STRONG WILLED, confident, and high energy dog. He was extremely reactive as well. It got to the point where I avoided taking him anywhere. My friends and family that visited knew and would tell other people how wild he was. But since he has come back from his training with Dustin, we've been to the beaches, on walks, and even downtown in crazy Waikiki. We are both much happier and confident in each other. And I am so grateful I didn't have to rehome him. Dustin has also consistently checked in after the boarding was done, to make sure we are still doing ok and to see if I need help or have any questions.

Adrian and Kyle are great at what they do; and they LOVE all animals. They are respectful and kind!…read moreI'd recommend them to everyone!

This place! Ugh. I was taking my 8 yr old there for two years. Never once was my appointment on…read moretime. We always wait atleast an hour after appt time to be seen. Then another almost hour to check out with the rude ass ppl in front. And the dr there is trying to be voted best. Sigh. No. Just make me pay huge medical bills and nothing got better.