Had my two dogs boarded for a week. One of my dogs came home with his paw pads literally BURNT off and fur missing from his legs. They kept him on hot asphalt during the day everyday. I asked them about it after picking him up and got no response. Had to buy a cone and medicinal creams which helped him heal two weeks after. Using rover next time we leave the island. read more

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The first time my dogs stayed here, everything was fine. But the 2nd and 3rd time, when I picked up my dogs, they had injuries. After the 3rd time I found somewhere else to board them. The last time when I picked them up, one dog had a fairly large open and bleeding wound. It looked fairly fresh and was almost 3 inches long. I think they casually mentioned it but when I saw how big it was, I pressed them on how it happened. They blamed it on my other dog (I had my 3 boarding together in their TINY 'ohana unit), and said that one bit the other. I strongly feel that is not what happened, since it didn't look like a bite and my dogs get along well at home. They made it clear they would not be helping at all if my dog needed stitches. They also returned one of the dog beds I sent with them, soaking wet. Like completely soaked through, and it smelled horrible. They would not explain to me why it was soaking wet, but I suspect it had blood on it from my dog's wound and they wanted to hide it. I ended up having to throw the bed away. All in all this place is okay in a pinch but I found that Pau Hana Pet Resort makes my dogs much happier. read more

Bar-King Dog Kennel - Pet Groomers Near Me - Keaau, Hawaii

I went to Bar-King Dog Kennel on Monday to pick up our dog PJ and 2 cats, Lola and Pete, whom we boarded there for 10 days so they could be sure to have their meds while were away. The staff were very helpful and kind and the animals were in good shape. The dog kennels and separate cat house had no odors at all. Super clean. Miraculous! read more

I have taken my dogs to Barking-Dog Kennels in the past and it has been a very good experience. I used to deal with Amber and she was such a very nice, sweet, polite young gal. I took my dog in on April 13, 2016 only to discover that Amber was gone and in her place they had a disgruntled, new groomer that is not a happy person and knows absolutely nothing about customer service or being a good representative for Sarah's business. This gal has an obvious chip on her shoulder and has a major attitude. Her attitude screamed that she was VERY annoyed by the previous groomer's rates. She was upset when she read the previous notes Amber left from the previous grooming of one of my dogs. No tact, no finesse, no diplomacy and NO CUSTOMER SERVICE what so ever! A very POOR representative for the business. She spoke to me in a very disrespectful manner. It was obvious that she was upset by the rate Amber was charging in the past. BUT there is a way to discuss pricing increases without being disrespectful to a paying client. We all understand business, I made no mention of the pricing rather she was the one that got upset and quickly informed me that NO WAY WOULD I GET THE PREVIOUS RATE, it was her attitude and her tone that was most annoying! I had to stop her and tell her not to speak to me in this manner. I spoke to the owner only to discover that this poor woman is being held hostage by this disrespectful individual. She mentioned that others have had difficulties with her personality. I feel so sorry for the co-worker's that are being subjected to this unhappy person that spews negativity. I would like to continue to patronize this business but I am not accustomed to having an employee talking to me disrespectfully. I told the owner if you get a new groomer call me. I'm sorry to say but this one DISRESPECTFUL Employee will tarnish the name of this business. It's a very sad state of affairs when everyone else at the business is so pleasant and polite, except this rotten apple. Will I go back...maybe someday when they get a new groomer. So sad to see that an owner is being held hostage and is having her business impacted by a very poor employee. You need to get a new groomer. read more

Hi, We boarded our 3 dogs this past November 2013, when we went to LasVegas. We read all the great reviews, but came to the kennel to check it out also. Very nice, friendly people, and kennels were very clean, from what I could see. All the young women that take care of the animals are obviously animal lovers, that was obvious. Our dogs were happy when they got home, and appeared to be well taken care of. They even washed their bedding, and the owner brought them home to us for a reasonable price. Very happy with Bar-King Kennels, will board again with them. read more

I do not know what happened.. Last time I boarded my dogs here, I was happy with my dogs, care. I wasn't told where my dogs food was, so, I had to drive back to Orchidland Estates. I had just gotten out of the hospital. Also, both dogs, picked up weight. read more

My 3 dogs love it there. They love the play time. Grooming is very affordable. They do come home stinky if it's a multiple nights stay without shampoo so we always do that now. The dogs are handful but the staff is gracious and the dogs never came home with injuries as stated by someone else below. Bar-King gets good reviews on goggle and other review sites. I wonder why they get so much lower here on average. I only know about my own dogs so I'll just say me & my dogs are happy and they hop skip and jump getting from the door to registration, literally. I am writing because I'm grateful for them. We are lucky to have a convenient, affordable and comfortable kennel in our neighborhood. read more

Great place with lots of Aloha! I had the pleasure of working with this kennel when my neighbor was called away suddenly and his dog needed to be cared for. I was able to call them, have the dog picked, and boarded, without a fuss. I just knew from the caring person I was speaking with on the phone, that my neighbor's dog would get the best care. They knew the vet, and worked with her to make sure all of the dog's medications where administered accordingly. I was incredibly impressed by their professionalism and follow-up. I have since, gone to a Dog Tricks Class (by Dawn at http://www.animalbizhawaii.com/) at this Kennel which was great fun. And I have had my dog groomed here as well, with great success. I will return for grooming (and boarding if I needed to) and I would definitely recommend them to friends and family.. Thanks so much for the Excellent Customer Service. Mahalo! read more

If I have to board my dogs, this is the place without a second thought. Place is well kept and very clean. Runs of different sizes are great options for multiple dogs. Staff is friendly and very attentive. Most of all, when I come to pick up my dogs they are very happy. Not just because I'm there to pick them up, but you can tell they were treated well. read more

In the past they have given decent care, but the last two visits have convinced me to never bring my dog back again. This last time, my dog literally jumped into my car and couldn't get away from them fast enough. When I inspected my dog I found that one of his feet was seriously injured after receiving what can only be described as a butchering manicure. One claw was completely missing beyond the quick and the paw was very bloody. The person who brought me my dog left as quickly as possible, before i could spot the injury...now i know why. She did not mention the obvious injury and fled in a hurry. I paid extra for the manicure and the VIP enclosure, expecting my dog to be returned in as good a shape as when i dropped him off. instead, he has what can only be described as a mutilated foot and the operators just dropped him off without so much as mentioning what they had done. A business like this has one mission, to return your pet in safe and sound condition, they failed in this regard. They compelled that failure by not taking responsibility for this injury they caused. Furthermore, he was also returned with a terrible case of diarrhea. I also gave them a bag of chews for cleaning his teeth and another of treats, neither of which was ever opened. I hage taken him to the vet as a walk in and they found the injury to his foot was infected and he has to now take anti inflammatories, a pain killer, and antibiotics to fight the infection -- costing $200. I feel that the kennel should compensate me for this cost. I should add that I found fleas in his returned bedding and my other dog received a minor injury the last time she stayed at this place. The bottom line is that i would never trust these people with any of my pets ever again. If you cannot guarantee that you will always return a pet in as good a condition as when it was dropped off, you ought to get out of the business. read more

Great, safe place to bring your animal for either a night, week, or more. We had to bring our Jack Russell Terrier here for a month last summer because we were traveling. It was tough being a part for so long, but it is such a comfort to know that he was in safe hands. We use the Bar King Kennel whenever we need to. Friendly, helpful staff! read more

The staff and facilities here are excellent! This review is based on using Bar King Kennel for almost 10 years. We left our dog, Heidi, here for three months when we first moved to Hawaii Island in 2001 and everytime we went off island until she passed away in 2011, it was Heidi's 2nd home. It is evident that the staff loves animals. I strongly recommend Bar King Kennel; it is well worth the drive from Hilo - or Naalehu for that matter -- to leave your pet in the care of competent & loving people. read more

I have used Bar-King Dog Kennel at least 5x while on vacations. I know my dogs are in good hands. They even hand fed my one dog because he was upset with us leaving. I love the exit bath and nail clipping . They always smell so good. I highly recommend this kennel. It only the best for my babies Mahalo Bar-King Nancy G. read more

Our pets seemed ok during their quarantine stay, however they tried to overcharge us by $500 for their inter-island flight from Honolulu. I questioned the amount of the charge and they finally admitted their "error" and changed the price. Had I not contacted the airline directly, they would have gotten away with this. I have since been told that other people who used them for quarantine services were charged the same inflated amount as they didn't know it was supposed to be so much less, which indicates a pattern and not a simple oversight. read more

We boarded our two dogs for two nights and they shared the large Ohana room. The bill was just under $60, which we thought was awesome. The facility was clean and the staff was so welcoming, friendly, and helpful. I had been e-mailing them from their website for a couple of weeks and they responded so quickly! They also offer text messages to let you know how your pets are doing (we didn't use this during this visit because I only found out about it when I picked them up, but will certainly use for their long stay). You can tell they really care for your pets; every time we spoke they referred to my dogs as "the kids". Drop off was easy and so was pick-up, very quick! We are boarding them both again for almost two weeks soon and we are more than confident our "kids" will have a great time and will be in safe, loving hands. They came home all played out! read more

I have been bringing Kitty here for several years because I know that she is in good hands. The staff are friendly, caring and they'll do whatever they can to make sure my Kitty is happy. At times when medication need to be given, you can trust it will be given in a timely manner. I have complete comfort and confidence that my Kitty is safe and well taken care of. She absolutely enjoys the cat tree stands! read more

Bar-King kennels is by far the best place on the Big Island to keep your pet. Courteous and caring staff, extremely clean, good rates. My 3 dogs love going there so much that i try to get them in for at least one overnight a month. For them it's like camp! read more

I am very pleased with the services provided for my 2 dogs Yaya and Bella. All of the employees are very hard working and professional. I toured the facility first and was very impressed with the cleanliness, no poop or animal smell. The employees work very hard and they love what they do. I highly recommend Barkin Kennels for your pets boarding. They are excellent!!!! read more

We have left our cat with them a few times while we went to the mainland. Most Times it is 30 days. This time was 45 days. They have made close to 2000 dollars off of us in 4 years. Our cat came back to us 8 pounds heavier than when we left her. Her paws are even fat. She used to be able to stand on her back feet. She can not now. A cat gaining ponds over their ideal weight is different than humans. Every pound matters. She increased her weight 75 percent. To put that in perspective a 200 pound human would weigh 350 pounds. So imagine how you would feel if you gained 150 pounds in 45 days. It is not good for the heart or joints. We paid 720 dollars for our cat to be suffering. We called to complain and was told no one noticed any weight gain. Was told they only fed her a half a cup of food a day. Lies. A worker even made a comment to us when she brought her to us that when she feeds the cats rose gets seconds. What they are doing is feeding her treats which they deny. When we got home she would not eat her food even though the worker said she always begs for food. That is because she was being fed treats more than food. Treats are not good for a cat for this reason. We learned that the hard way but when we noticed weight gain we stopped giving treats. How do you not notice that much weight gain? We were told they don't weigh cats only dogs when they get them because cats are harder to handle. Now since we complained they are going to start doing it. We wanted some of our money back and she offered 10 percent off the next visit. We are moving back to the mainland so that would not work and even if we were not moving our cat would not be going back to them. The owner said since the weight of the cat wasn't known before hand she could only give us back 50 dollars. Well since she offered. 10 percent off the next visit it should have been over 70 dollars for spending over 700 dollars. It should have been a lot more for committing animal cruelty. Reporting them would probably do no good the way this state operates. They knew what they did as you would have to be the world's biggest idiot not to have noticed. The owner is not a upstanding person. I noticed from some other people's review that their dog gained weight. What happened to weighing dogs in that instance? Our cat is suffering right now and we paid so called experts over 700 dollars to do it. read more