Need to correct my last review. I believed they went out of business when I could not contact…read moreanyone for several weeks. (But was not the case) So to be sure I had a place to leave the pets, I went to another place to leave my pets , even though I had paid in advance. But .... They are definitely in business which is great because it is a wonderful place to leave your pets. If you pay in advance , don't need to worry after that, just drop off pets as scheduled. FYI

Love Hilo Holiday Pet Hotel n staff. Had an extended period of time out of state n left my 2…read moreLabradoodles at the hotel for 4 weeks which turned into 6 weeks. Yes it was a little pricey but my dogs were treated very well and were happy n healthy when i picked them up. I will use them again n highly recommend to others.

I really appreciated the thoughtful process they have for making sure it was a good fit for my…read moredogs. They kept me updated with pictures and status update texts, and were very responsive whenever I had questions. Most importantly, both dogs came home healthy and relaxed -- one has skin allergies, and his skin looked great after the stay. They were playful and settled right back into their normal routine, which is such a contrast to past boarding experiences where they seemed stressed. I felt I got excellent value and quality care for the cost, and it gave me real peace of mind knowing they were well cared for.

We've used Pau Hana twice last year. Both times were great! Friendly, great places to sleep, well…read moretaken care of, and Hans was very happy from all indications. We will use them again!

I really enjoyed my stay at the B&B now available at Hilo Kennels. Fun to take my dogs on a short…read moregetaway!! The place is clean and comfortable and packed with amenities (like snacks in the refrigerator.). Jenn and Dave are the perfects hosts- available but let you have privacy . Charming place!

Thank you Dave and Jenn for taking such great care of our dog while we spent some time away from…read morehome. As a new dog family we were nervous about leaving her with strangers and we worried that our dog wouldn't get along with others. From the moment we arrived to their home we were at ease. And our anxious, suspicious rescue dog took to Dave with very little hesitation. Communication, drop off and pick up were a breeze; their care and service is outstanding and their prices are beyond reasonable. Their home is safe with lots of grass and shade for the dogs to run and play. We will definitely be back.

This time we left two kitties with them. They both had a great staycation while we were off on our…read morevacation without a worry. Madam's Cathouse is located in the Mountain View area and worth the drive. We're from Hilo so it's like an adventure taking and retrieving our fur babies. I highly recommend this establishment for housing your cats. They get the best of care with no dogs barking like you'd hear in a kennel setting!

Sharon and Misti are kind, attentive, and clearly care a lot about the babies they look after. It…read moregave me so much peace of mind knowing my cat was in a safe, clean, and caring environment while I was away. I could tell my cat was well looked after. I would highly recommend this place to anyone looking for a trustworthy place to board their cat.

Our older kitty gets a full body shave once a year as the humidity gives her mats no matter how…read moremuch we brush her. The people at Pahoa Pet Grooming are kind and thorough. Our cat actually enjoys it! Also she ends up looking very stylish!

Alicia is amazing. She gave both my yorkies amazing haircuts. I highly recommend this business and…read morewill definitely be a return customer

I've been going to Pahoa Animal Hospital since they first opened, and I've been consistently happy…read morewith the care my pets receive. I first started seeing Dr. Bill, who I really liked a lot, and more recently I've been working with Dr. Amelia, who has been absolutely fantastic. I have two senior kitties with hyperthyroidism, and she has been incredibly attentive and compassionate with their care. If lab results don't come back the same day, she will personally call me in the evening after work to make sure I get the results. That level of dedication means a lot. Any time I've had questions and reached out by email, even after hours, she has responded herself. She is always kind, patient, and genuinely caring, not just toward me, but toward my pets as well. The staff is just as wonderful. Shelly and Pua, who I've interacted with the most, have been exceptional every time. That said, every single person I've encountered, from the vet techs to the front office staff, has been warm, friendly, and caring. I truly cannot recommend this veterinary practice enough. I've referred so many people here over the years that I've lost count, and I will continue to do so.

I was an established client at Pahoa Animal Hospital from the week it opened. Under Dr. Bill…read morePhillipo, the clinic operated with genuine compassion, medical integrity, and respect for both animals and their owners. Dr. Bill trusted my experience and worked with me many times to treat injuries at home when appropriate. He prioritized the animal's well‑being over financial barriers. Under the new vet, Zach, that standard disappeared -- and it resulted in the preventable death of my dog, Milo. When I arrived, I disclosed immediately that I had $500 available. Milo had been attacked by the pack late Friday night; at that time no clinics were open over the weekend, so I had to wait until Monday. In the meantime, the wounds were draining and showing signs of infection. He needed basic laceration care: numbing agent, sterile saline wound irrigation, wound repair, and antibiotics. I have a pack of 8 dogs. Fights happen; when they do, I am very experienced at effectively taking care of the injuries. If the injuries are above my skill level, it is off to the vet. At PAH, Dr. Zach admonished me about delaying bringing Milo in for treatment. He said that I had been neglectful. I repeatedly reminded him of the clinic hours and the fact that it was closed on the weekends. The fight happened at 11 pm on a Friday night. I told him and the staff that I only had $500 (borrowed Rather than providing basic care within my budget, DR. Zach presented me with a mandatory $1800 treatment package that included non‑essential add‑ons such as a heartworm test, nail trim, and other unrelated charges. When I declined the unnecessary items and requested only the medically appropriate care, the vet refused to treat Milo unless I agreed to the entire list. then added that Milo would be dead by morning without his treatments. During this interaction, Zach stated, "This is a business." That sentence made the priorities clear. My dog's emergency was treated as a revenue opportunity, not a medical situation. When I held my financial boundary, Zach escalated, raised his voice, claimed he "felt threatened," terminated the relationship, and refused to provide the most basic essential care. Milo was euthanized, not because his condition was untreatable, but because the clinic would not provide the care within my disclosed financial limit. Shortly after Milo's death, the clinic posted a lengthy policy statement online outlining refusal‑of‑service rules, conduct termination rules, financial deposit requirements, and liability waivers. These policies were not present before the incident. Their timing speaks for itself. Their policy page is here: https://www.pahoaanimalhospital.com/policies.html This is the definition of economic euthanasia: a pet is euthanized because the veterinarian refuses to provide essential treatment unless the owner pays for non‑essential, high‑cost procedures. Milo did not die from his injuries. Milo died because care was withheld. This review reflects the operational truth of my experience with the new leadership at Pahoa Animal Hospital.

I had an urgent issue with a male cat having a UTI. Spent a few hours calling multiple vets, some…read morefully booked for weeks, another wanting to charge me $200. emergency fee during office hours, another wanted me to drop off in early AM and pick up at 5 PM, not practical when we live an hour and a half away, 2 others didn't return phone calls until 36 hours later. (The first one I called and I was waiting for a return call, but was on vacation though it was never in originao phone message).It was exasperating!!! Kilauea Vet understood the urgency and challenges I was facing and prescribed the meds for me to pick up, true angels who put the animal's welfare first . My kitty and I are eternally grateful.!!!

Small veterinary clinic that does all the tests in-house during your visit. Because they are a…read moresmall place, the wait times are long (mine was over an hour) and ask all patients to wait outside.

Staff is fabulous and provide the best care for your dogs. You can leave them with confidence,…read moreknowing they'll be well taken care of.