My son and I went to get a glove steamed and broken in. When we first entered the store we spoke…read morewith the cashier and let them know we brought in a glove from outside for service. We go upstairs to purchase said service and we were immediately bum rushed out of nowhere and nearly had the glove ripped out of my hands by an older employee, mind you he never introduced himself or ask if we needed help. We walk to the register and we are "met" by MOD Thea. She was very unprofessional about the service we were there to have done. This was the second $400 glove I've brought here to have work done and I never will again bc of this interaction. The interaction with staff was so unwarranted that my 10 year old son who was with me mentioned that he got startled when they ripped the glove from me. Do better Dicks... I'm debating closing my Dicks credit card

We went in looking for a pair of shoes around 7:00. The employees were in the back the whole time…read more It took us 45 minutes to try on 3 pair of shoes because we were constantly waiting for them to come out of their hiding area. The two young girls at the front couldn't answer any questions regarding the equipment in their department. There are plenty of other sport stores in the area to have bad customer service. Prices are comparable to Academy.

Poor service and rights were violated, customer service has been beyond poor at this location…read moremultiple times, only use this location out of convenience and location.... Every other academy I've been to in Houston was awesome

Hello, I have bought a volleyball in this location almost 4 years ago and let me tell you it has…read morelasted more than some of yalls relationship. I have put it to hell and is still with me. It has been runned over, fell into a grill, has been stabbed by a plant, and at one point it was stucked in a tree. If you dont get one your really missing out. Make sure its an academy volleyball. Also if you need to inflated but dont have a right needle use a tumptack. Thank you and also they have great workers love them all. Continue to be amazing.

I had about 4 hours to pass while at the airport and came across this souvenir shop while walking…read morearound. Emilio was very pleasant to chat with, especially after he saw that I had a Shipley's Donut bag with me. They sell almost everything possible with--clothing, stuffed animals, water bottles, space themed clothing, key chains, pens, etc. I have purchased "Don't Mess with Texas" stuff in the past, for myself as well as others. This time, I decided to buy a Texas pride shirt to wear at the gym. Although I'm not from here, I'm a Texan at heart and love the Texas pride E V E R Y W H E R E. There was a clearance rack at the entrance of the store, but otherwise, everything was original/typical airport prices. Would I return? sure,

We felt extremely "unwelcome" - the lady in duty looked at us, like we were bothering her. I stayed…read morefriendly - she looked like she was mad at us and had a problem, touching the items we were buying. Unbelievable! I would'nt buy there anymore. Terrible. I recommend to choose another store.

Walked in to the cashier on the phone talking about Rick Ross. Interesting convo really…read more Good selection of items you would expect to find at a Bass Pro. Prices are reasonable. Overall, I think they need some nature sounds in the background to "reel" people in. Hehe.

Talked to sales person about 9mm pistol ammo, when I got home after purchase found what he…read moresuggested to be some part of a bullet in other words something that some one who put together ther own ammo, call the store and was told no refund or returns. if you are shopping for ammo open the box and check that what the box and sales person says it is true, i paid $118.00 for some thing I cant use.

Terrible Inventory and Customer Service - Lost a Customer for Good…read more I placed two separate orders with Academy - one for home delivery and one for curbside pickup. Both orders showed items in stock and were marked as preparing for shipment/pickup. Shortly after, both were canceled because the items were supposedly out of stock. To make things worse, I had to deal with terrible customer service. No real help, no clear answers - just frustration. Now I'm stuck waiting for two separate payment holds to be processed so I can get my money back, all because of their mistake and poor inventory system. This entire experience was an inconvenience from start to finish. Academy has lost me as a customer, and I'll be telling my family to avoid shopping here as well. If you value your time, money, and patience, shop somewhere else.

Being an avid bass fisherman to say the least, LOL, I love Academy. The only issue at any location…read moreis the low inventory or no inventory. I guess it's just these crazy times we currently live in as we face limited supplies of what was once endless supplies. They offer fishing, hunting, camping, clothes and other items for your outdoor needs.

Great first time visit. Have bought products at Bass Pro shop but first visit at a store. Their…read moreMemorial Day sale did not disappoint. Big selection of great sale items and customer service was splendid. Hopefully I can find a store in my location on the east coast. Taking lots of great clothing, gear and patches home.

Went in to exchange a pair of boots I bought online due to sizing. Everything was going perfect and…read morehad the new boots on my feet ready to check out. Next thing I know the computers go down and I'm told I have to come back at a later date. So even with an in kind exchange, the manager could not process this and punch a key when the computer comes back online? Gas, time, and money be damned.......I love their products and have spent thousands on them over the years. Come on guys, really? You're selling to Leos, First Responders, and Military. Get some competent people to deal with other competent people that spend their money on high priced items. Atleast a good manager that can make a management call. I will not be going back to this store.

Service was okay but they gave me one shoe that was the wrong size after checking.... Now no one…read morewill answer the phone and I'm pissed. Mario B was the sells associate, and Mariann was the cashier.

Felt like I was back in high school when I went to scoop these pair of Vans up. I normally do not…read morehave to purchase kicks regularly because I am from that Old skool of toothbrush and baking soda cleaning, but Vans collaborated with the United States Postal Service and the proceeds went to a good cause. The store is alright and the store employees are eager to assist you in finding the right pair of trainers that you are looking for. Now if we can get those prices down to right above production costs then it would be cool.

Es muy buena esa tienda, encontré de todo, es muy cerca de mi hogar y es bien fácil encontrar lo…read moreque buscas y las personas que atiendes en la tienda son de trato excelente

Place only carries very common sized shoes. I wear a 7 1/2 men's and they had none in store in any…read moreshoes. Stated they don't come that small. I guess I never worn shoes before since nothing comes in a 7 1/2 .NOT I bought many of shoes including Nike and other common brands before. This store didn't nothing but be little me for having smaller feet. I went to finish line in the same mall and they had plenty of size 7 1/2 in stock ...and they were cheaper ....