1. Painter Pros

    1. Painter Pros

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    Painter Pros

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Exterior staining

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    1 year ago

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    CertaPro Painters of Akron, OH

    CertaPro Painters of Akron, OH

    3.0
    (4 reviews)

    Chad and Nikki did a great job, the work was excellent, they were finished ahead of schedule, and…read morethey were a pleasure to have in our home. Will call CertaPro again!

    CertaPro of Akron is unreliable. I will never consider them again. I recommend that you don't…read moreeither. They gave me a proposal/quote for my $9000 exterior painting project in mid-March 2021. I waited 6 months until mid-September for them to start the work. They never showed up. I lost nearly the entire summer 2021 painting season. Many "you're next" promises were made, but they continually failed to show up. When I accepted their proposal in mid-March 2021 I was told by the salesperson Heather that the work would be completed by the 4th of July. Spring/summer 2021 was a rainy season so some delay was understandable. However, in early July I was told that my project was 44 down on the list. I asked how that could be when I got on the list in mid-March? If I was 44 after 3+ months of waiting, how far down the list must I have been at the beginning of the season? It seems that CertaPro Akron over-committed well beyond their ability to complete projects. In mid-July, oddly, after I complained about being number 44 on the list after waiting 3+ months, the next week I was told that I had advanced to number 3 on the list. After just a week I was told I went from number 44 to number 3. That didn't seem truthful to me. But, I continued to wait. By the end of July I was being told every week through August and into September that my project was next. CertaPro Akron never showed up, and made very little effort to explain their failure to start my project. Again, spring/summer 2021 was a rainy season, but, CertaPro became untrustworthy after telling me that my project was scheduled for late June, then I'm 44, then I'm 3, then I'm next! And I was next for 6 weeks! I finally cancelled CertPro Akron in mid-September. I then called another high quality contractor. The new contractor gave me a prompt estimate, and got my project started the next week, and finished it within 10 days. The new contractor was terrific. During the process with CertaPro Akron I tried to talk to Heather, the salesperson, about my situation. I left messages but she didn't return my calls for a month. I finally reached Amy in the Hudson office and learned that Heather was no longer employed by CertaPro Akron despite the fact that her voice mail was still active and taking calls, leaving customers like me waiting for nothing. It seemed that the office wasn't even aware that Heather's voice mail was still taking messages and that they were going unanswered. Toward the end of my wait, after inquiring yet again about my status, I was told by Amy that Doug (the owner) would call me the next day. He never called. The result for me is, I'll never consider CertaPro Akron for another project. Their method of scheduling work, communicating, and executing is quite unreliable. I'm actually glad they didn't do my project. Who knows what kind of problems would grow from such unreliability? Don't use CertaPro Akron.

    Painter Pros - painters - Updated July 2026

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