Knowledgable, friendly and conveniently located hardware store on First Ave! Came in here to get…read moresamples of Benjamin Moore paint and the team was incredibly helpful. Always better to support and shop local when possible!

Terrific old school hardware store. The staff is ultra friendly and helpful, great product…read moreknowledge too. Much better than shopping at a big box store.

Terrible experience dealing with Valerie. Wasted almost a month waiting for kitchen designs and…read morere-measurements to be done. She was "overwhelmed" by basic customer questions. If a design person cannot answer customer questions and gets overwhelmed then there's a real problem. After 4 weeks of working on a design that was for a pretty simple revamp, Valerie could still not get our floor plans right. The builder wrote to me to say that the measurements were still not correct. Save yourself time and energy and don't go here for your kitchen design. Seems all this person has time to do is go for "trainings" that don't appear to translate into work output. Poor communication about timelines and every inquiry was met with a defensive list of reasons about why she couldn't get to our project in a timely manner. Undoubtably the worst customer experience I've ever had.

My husband and I are looking to redo our master bathroom. We visited the store yesterday and liked…read moresome of the items in the showroom. But not one employee even acknowledged that we were there. There were 2 girls upstairs that looked at us and kept stuffing their faces. After several minutes we left. If we are going to be spending a large amount of money I'd like better service than that.

Fair Haven Hardware is a mainstay of this wonderful town. We have shopped there for many years and…read morebought so many things - BBQ's, silver polishes, paint, tools, keys, etc, etc, etc. It has an amazing variety of items. It is an integral part of our town and everyone loves it.

Great example of a local, anti big box hardware store. Yes, you'll pay a bit more for your…read morelightbulb or plumbing doohickey-buy you'll be in and out quickly, with service and a smile.

Save time and money, go to Johnstone supply in Tinton Falls. Cooper is overpriced and incompetentread more

The absolute worst. Dropped a Milwaukee chop saw off to get fixed under warranty. Over two months…read morelater they have no idea where my chop saw is or when it will be returned to me. I've called 8x and they always seem to give the run around and say they will call back with some answers but never do. I would never bring a tool here for repair ever again. Go somewhere else.

These guys are the real deal and they fix things…read more All my gear is Stihl, toro, and Wheelhorse

I brought my 20+ year old Stihl chainsaw in for service that I bought at Potters. I use the saw…read moreMAYBE once a year. I have always had a difficult time starting this saw and had that problem since day one- not uncommon for Stihl chainsaws. I left a $50 deposit and after 3 weeks I was told the saw was not worth fixing. I picked up the saw the following day and asked if maybe PART of the $50 could be used toward another saw, Bob Potter the owner was extremely arrogant and told me flat out NO, the $50 was to check the saw. I asked since I was a long time customer of over 40 years and I have bought two blowers, two mowers, 2 chainsaws and garden supplies every year that he give me a break on another saw, his reply was the price marked - MSRP is the price, he then turned his back and walked away. In addition, my children went to school with his kids and visited each other's homes. I attempted to explain while he was walking away that I would be selling my home in the very near future and I just need to remove some downed trees. One would think a little goodwill on his part since I proved customer loyalty. I walked out and will never be back. I only wish that I knew his arrogance before I spent thousands of dollars in prior sales. I wouldn't give this business the time of day. There are too many businesses that treat their loyal customers with respect. STAY AWAY from this greedy ungrateful business...Potter & GREEDY Sons. Took the saw to another shop and within 5 days they rebuilt the carburetor, the saw now runs great, total cost for their repair $128.30- As I said, STAY AWAY FROM POTTER & SONS, they are a bunch of greedy arrogant know nothing.

Outstanding management. Outstanding counter help. The whole crew treats you as family. Very…read morehardworking and willing to help anyway they can. 5 stars from me. Thomas Dalton T.J. Dalton Plumbing Middletown NJ

Happy to see others found this sloppy crew rude and unhelpful. Wouldn't go there again on a bet…read more Boorish.

They have richly earned their reputation for being rude and unhelpful. After being told a part…read morewould be in store in a week or two, and calling after two weeks to be told any day now, later when I contacted them was told order not put through yet. I had not gone there after a similar bad experience years ago, and thought I'd give them another shot-and they failed miserably. Never again

Very normal Home Depot. Ample parking lot. Clean aisles. Has most things in stock. Staff nice.read more

My daughter and I went to Home Depot tonight around 8pm for wall repair items and paint. Tony…read more(older man) assisted us with knowledge and attended to our questions professionally and a friendly demeanor. He was actually shocked at the knowledge my 10yo my daughter have of DIY and repair when we were asking for spackle etc. Told him I've been teaching her early lol. Overall, wanted to give recognition to Tony's attentiveness and knowledge. Good Job Home Depot on hiring this employee!

$900 Washer Failed in 4 Weeks - Hazlet Lowe's Needs to Make This Right…read more We purchased a brand-new Maytag washing machine from the Lowe's in Hazlet, NJ on November 6th for $900. Within four weeks, the software failed mid-cycle, leaving our clothes soaking wet and the machine completely unusable. The Hazlet store directed us to Maytag for service. The technician confirmed a replacement part is needed but is currently out of stock, with no clear repair timeline. In the meantime, our family of three (two working parents and a toddler) has now been without a working washer for three weeks and has spent approximately $500 sending out laundry just to manage basic household needs. Neither Lowe's nor Maytag has offered reimbursement, a temporary solution, or meaningful customer care. When we requested a replacement unit, we were told we would need to purchase a new one at full price because we were outside the 48-hour return window -- despite the appliance failing almost immediately after purchase. We are asking the management team at Lowe's Home Improvement - Hazlet to review this situation and contact us to provide a fair resolution. A $900 appliance should last longer than one month, and customers should not be left absorbing hundreds of dollars in additional costs when it doesn't.

I was very unhappy when my vanity, that I purchased online came damaged. I work for a large…read morefurniture company and the two things I always tell customers is DO NOT ORDER ONLINE AND CHECK YOUR DELIVERY BEFORE THE DRIVERS LEAVE!! I did neither of those things. With that being said, I called Lowes online customer service, was on with a representative for 1 hour and 20 minutes and I feel I was not receiving fair compensation(I was offered a $50 Lowes E card, great so I'll go into the store and spend double probably, about the time from work I lost, what about the fact my contractor needs to come back and cannot finish the job, what about the lost time on the phone that I cannot get back on my day off). I called again today and spoke to another representative who also was trying to just get me off the phone, and was again on the phone for an hour, but I was not going to give up so easy this time and I was on my way to the Lowes store when the representative told me to partner with the manager in the store that is when I had the absolute pleasure of meeting Ashely, the manager at the Holmdel Location. Ashely was kind, understanding and helped me resolve the situation. I was never going to shop at Lowes again before meeting Ashley, it is because of her that I will continue to patronize this establishment. Things happen, I get it, but it is how you are treated and the resolution that will always matter to me. THANK YOU ASHLEY YOU ARE A FANTASTIC REPRESENTATION OF HOW I WILL NOW THINK OF LOWES EVERY TIME I GO TO MAKE A PURCHASE!!!!!