Everybody was great and very helpful. great system to make the dress picking experience very easyread more

I purchased a dress for a summer wedding and was very disappointed with the quality. The material…read morefelt extremely cheap, both in the fabric itself and in the overall construction of the dress. The measurements listed online appear to be standardized across all dresses and did not reflect the actual fit of this particular item. The dress was significantly tighter than expected, and I could not zip it up despite ordering based on the provided measurements. I also found the return/exchange policy frustrating. While I understood that only exchanges are offered, it is disappointing that customers are required to pay for shipping both to return the item and again to receive a replacement. Overall, the experience was frustrating and not what I expected.

Not overly impressed... yet. I agree with the only review to date... Until I mentioned I'm a town…read more"blogger/yelper" did I get a crack of a smile from the very cold and stone faced girl at the desk... Once I told her, she was quite lovely. The store is "missing" something, but the knicknacks and finds are cool details for the young and newlywed. I can't put my finger on it... but it's missing something. Let's give them some time, they are new to our very friendly and bubbly community. "Effervescence" was missing in this clean, open and airy shop.

Just drive to Crompton Collective or another similar locally owned shop. I shop here a lot and it…read moreis so rare to be spoken to by staff, that I'm not even surprised anymore. I have bought a lot of cute gifts and clothing there, but will just drive to Worcester to Crompton Collective in the future. I don't know how they are training staff so differently, but it is notable. Their hours keep getting worse too. VisIted today, Small Business Saturday, and they were closed until noon while every other business is open. I don't know, I just don't get it. Feels like a side business that is an after thought for whoever is running it.

I'm very disappointed in the Customer Service. My daughter is having a car show to benefit 3…read moreChildren who lost their fathers at 32 and 34 respectively. I was at Highland Commons, Hudson Ma and wanted to post a flyer and ask the merchants if they could help IN ANY WAY. So far I have been to 19 businesses and TJ MAX is the ONLY STORE THAT WOULD NOT EVEN ALLOW ME TO POST AN INFORMATIONAL FLYER. You should be ashamed of yourselves for such poor community support. How do I get this complaint in front of Senior Management?

i was checking out and the lady just kept on insisting and insisting for me to join their program…read moreafter multiple times i said no. she would just stand their and not continue to scan my items. i feel like after a couple of no's that should've been enough it was kind of frustratin. kept asking me i had an id. or some type of employee card.

This Macy's is located inside the Solomon Pond Mall in Marlborough…read more I was doing some shopping in the mall and happened upon this Macy's store so I decided to go inside and look around. The store was pretty quiet and that made for a nice, relaxed shopping experience. I browsed around in the women's clothing department and they had a great selection of Spring and Summer clothing at very reasonable prices. They were running a good sale. I also shopped the cosmetic counters and found a nice moisturizer so I ended up buying that. The employees were friendly and eager to help. The store was kept well stocked and clean. I would like to come back and shop at this location again.

I was shopping with my husband and had one of the most uncomfortable experiences I have ever had in…read morea business. We made a quick face at each other because the worker, Connor, looked unclean, and the smell coming from him caught us off guard. We did not say a single word to him. Connor suddenly started calling us rude names out of nowhere. At one point, he even spat in our direction. Then he said we could not afford anything based on how we looked and how we were dressed. It was shocking because nothing happened to cause that reaction except for the quick look my husband and I exchanged. The whole thing felt disrespectful and completely unprofessional. We walked out right after because no one should be spoken to or treated like that. This was honestly a terrible experience, and I would not come back. I will not be sharing a name or any identification, because I do not want to be attacked personally outside of the mall. I am unsure if the job is fit for that worker, as he clearly has outbursts.

I ordered a bunch of items online and one was mistagged. I brought the item to the store, the…read moremanager told me that she cannot take it back because it would "mess up her inventory" and told me to get my refund "somewhere else". Cool! I will also take my business somewhere else. Thanks!

Do not expect anyone to greet you as you come in the store. The associates here are much too busy…read morefolding clothes to even look up at you, and if you do, they hold your glance for a second and then turn away. It must be a new sales culture that I'm unfamiliar with as I had to greet the salesperson. Still no 'is there anything I can help you find?' Completely ignored. Good selection of clothes, great prices, store was tidy and had a good amount of inventory. 1 star is for lack of customer service, store in general gets 3.

My prom happened years ago, but the terrible experience I had here I still remember clearly…read more When I came here to try on dresses they had plenty of nice dresses and I remember being so excited after getting fitted to get the dress I tried on (size 8) in a smaller size and tailored to fit me, because it was way too big. Fast forward to the day when I went to pick it up. We clearly set a day and time when it would be ready, but when I arrived I got blank stares and they had clearly completely forgotten about me. They told me to come back in 2 hours. My boyfriend at the time drove me to the store and it was too far for us to go home and back, so we loitered around the area for 2 hours... We were both pissed and ready to leave when I finally went in to get the dress. When I tried it on I was in a hurry because my parents and boyfriend were being impatient and wanting me to get home, so I did not notice how terrible the fit was and how it would scrunch up at my belly to make me look fat. I noticed that and much more later, and that the dress was the exact same one I'd tried on--the sample one that was a size 8!! They clearly did not even order my size and made do with terribly rushed alterations on an old dress that had been hanging there for I don't even know how long. By this time, however, it was much too late for me to get a new dress or alteration. This did not completely ruin my prom for me because I still had fun with friends, but the whole night I was readjusting and readjusting my poorly fitted dress, which was bothersome. I could see that still, in all the pictures, I had wrinkles near the belly where it should have been smooth because it did not fit me properly. I was upset about this whole experience and meant to write a review much sooner, but never got around to it because thinking about this whole event made me so sad. I even pretended everything was okay to my parents because they spent so much money (over $350) and I didn't want them to be upset. I am now more mature and know not to let people step on me and give me terrible service without complaining, but I regret that I never said anything to the employees. I still have the dress hanging in my closet and it's a beautiful dress, but I will have to perhaps get alterations again if I ever want to wear it. Clearly I should have read the yelp reviews on this place before I went.

Very unorganized and cluttered. There was no where nice to try on dresses, just a small little…read moredressing room with hardly a mirror! And they weren't very helpful at all...I made an appointment yet they didn't greet me, and didn't assist me - I had to look around for them to get measured and order my dress!! And the measurements were very rushed and not super accurate... I think you can find better, and prices usually run around the same. Nothing "magical" or even really nice about this place.

Very unprofessional operation at this store. I purchased…read morefive bags, and the cashier didn't even give me all of my items, forcing me to drive an hour round-trip to fix their mistake. When I spoke with the manager, all they said was that "it happens." On top of that, I was charged for a speaker I didn't even buy. It's a basic responsibility to give customers the items they paid for and accurately ring up purchases. I will be avoiding the Marlborough Marshalls at all costs.

First time coming to this Marshall's from its previous location. I had specific things I needed to…read morelook for and found everything I needed. The store was nice and clean, the staff was in the process of putting things from the back into their departments. Had some interaction with some staff and they were very friendly and helpful. Good place for special finds for great prices. Good until I got to checkout....I thought I was doing well no line excellent right! Register person lacked customer service skills and it just wasn't pretty. Anyway, reason for the 4 stars. Would I got back yes.!

Had a pair of shoes that were peeling on the sides after 30 days. I walked in and they handed me a…read morebrand new pair no questions!!

Left without buying 3 pairs of Vans... crowed and no one available to help. Kids more into…read moresocializing than selling...

Not safe for kids Bought this backpack for my son for school…read morethe plastic broke in half and cut my son's hand. Took it back to the store to return, were they told me they could not find proof of purchase and refused to return. Left the backpack and got him a Nike pack

Absolutely horrible customer service. Very dissatisfied with the dismissive treatment by the…read moremanager, Rickie. In future we'll be doing business with Cabela's instead of LL Bean.

Diane is amazing! She did a great job adjusting straps and adding padding to a formal dress. Lovely…read morepersonality and very welcoming! Will come back!

Diane is great and does a great job. it says I need at least…read more85 characters to post so am going to babel till I hit that limit.