If I could give zero stars, I would…read more As parents, we try to give businesses the benefit of the doubt. Unfortunately, our experience with British Swim School became one of the most frustrating customer service experiences we've had. After our son's very first class, we decided the program wasn't the right fit. We communicated that we would not be continuing and reasonably believed that our enrollment had ended. Instead, classes continued to be scheduled, our account continued to be billed, and no one ever responded to explain that a separate formal cancellation process was required. What makes this especially frustrating is that the school later showed us records of multiple phone calls they made after noticing our son wasn't attending. If they knew he was repeatedly missing classes, why wasn't that the moment someone simply said, "If you're discontinuing lessons, here's how to officially cancel"? Instead, they continued reserving his spot and charging our account. The amount of time and effort it took to resolve this was unbelievable. We spent weeks going back and forth through emails and phone calls, repeatedly explaining the same situation, only to receive lengthy responses quoting policy after policy rather than acknowledging the obvious communication breakdown. Eventually, after multiple discussions, they agreed to refund one month as a "courtesy" (the refunded month was August--even though we were still only in the middle of July when all of this was happening), yet they still refused to refund July despite the fact that our son never attended a single class that month. The experience left us feeling like customer service took a back seat to enforcing policy. Rather than asking, "How can we make this right?" every interaction felt focused on finding another reason to justify why they could continue charging us. We were also disappointed with the facility itself. After just one class, we knew it wasn't somewhere we wanted our son to continue. The pool did not feel as clean as we expected for a children's swim program, and the chlorine was so overwhelming that my husband said he could still smell and feel it on his skin for days afterward. My advice to any family considering this program: read every line of the contract, ask detailed questions about the cancellation process, and don't assume that telling staff you're not continuing is enough. Insist on written confirmation that your enrollment has been canceled. Otherwise, you may find yourself spending weeks disputing charges for classes your child never attended. There are plenty of swim schools that teach children how to swim. The quality of customer service is what separates them. Unfortunately, based on our experience, this is not one I would recommend.

I enrolled my seven year old son here in July 2024. He took swim classes elsewhere when he was…read moreyounger but took a long break (one year) and basically needed to start from the very beginning. I found that the British Swim School teaching method is more effective than the previous swim school we attended. I noticed that my son was learning really quickly and was already floating on his back independently by the 2nd or 3rd class. Within the span of 7 months, he's already moved up to the next two levels, which is quite impressive. Their makeup policy is also very flexible, which makes it really convenient for parents. I highly recommend British Swim School.

I have both my daughters and my son enrolled into swim lessons at the blossom hill location. Coach…read moreMaaz and Coach Dimitry are both amazing coaches!

Coach Marco is very patient, professional and calm. He creates an environment that is conducive to…read morelearning. My daughter is very playful and doesnt listen sometimes but with Coach Marco, she listens. And she is loving the swim lessons. She begs me everyday to go swim. She said, Mr Marco is the BEST! I highly recommend this place and Coach Marco of course!

Lauren Correia has a very bad attitude and the worst customer service ever. She does not have any…read moremanners. She did NOT allow my niece 14 year old, enter the facility. My niece came for VC to San Jose and her and my daughter, we're going to workout together with my mom. Who is being a member for over 11 years as well as me. Today we paid the $25 for my nice to enter to workout. Lauren saw my daughter thinking she didn't have a membership and shows up to the family room telling my niece she needed to leave the facility and she cannot enter if either of her parents were not there. My mom was there with them. But because she is not her mom, she could not enter the facility. It is ridiculous. I asked to show me, where in their policy says, if mom or dad needs to be present in the facility?? so if is my niece I can invite her to the facility after paying??? Plus they did not allow her to sit on the lobby, she told her she had to leave, she should of had talked to my mom since she is the adult and not the girls. She is not professional at all. My niece ended up scared. I feel discriminated because they basically kick my niece off of the gym. I really need to speak to corporate about it. Also my niece was going to get her backpack from the family room and she didn't even want to allow her to go back for it. They did not show me in writing, where it says if you bring kids to this facilities, they need to be only the member. I asked Laureen to show me where in the policy says that but she didn't. Even her manager did not show me where it says that??

This review is for Silver Creek Swim school…read more My daughter started Spring session swim class and she has been assigned to new teacher every week. How is she supposed to build rapport and how is the new teacher going to know her level to continue from last class. When I spoke with the manager, they said the teacher is subject to change without notice. My daughter is a 5 year old and for her teacher to change every week, she's hasn't been progressing at all for the last 7 weeks. I've been asking them why her instructor is new every time and they won't give me a solid answer. At 5th week, they told me her teacher would be set for the coming weeks but yesterday the instructor changed again. It's such a waste of time and money. Hi- Brooke, I wasn't notified if the teacher left after the first session until last week. (6th week). Every time I asked the new teacher what's happening, they always said they don't know instead of notifying me what's really happening. If they notified me what's going to happen, I wouldn't be this frustrated. And I would have just receive the refund to stop class or change to a different date and time.

Took a tour to check out the facility. They have kids club, a swimming pool, open gym, classes and…read morea weight room. I'm still undecided about joining. It could be cleaner and updated.

Equipment constantly breaks and staff Do. Not. Fix. It. They don't care! Staff make excuses about…read morehow there's only one repair tech for all YMCA locations. Yeah, no! Ridiculous! YMCA membership is way overpriced and this gym is so run-down. You have to be an idiot to pay the outrageous YMCA fees for how little you get. Management and staff can't be bothered to do their job. I've literally seen equipment broken for months. Another time the gym closed early and didn't post it on the YMCA website. I wasted my time driving all the way here only to see a closed sign. When I asked a staff member what happened, she lied and said there were signs posted earlier in the week (there weren't). And then she literally slammed the door in my face. It was a gigantic waste of my time and a huge error on their end not communicating the closure on the YMCA website. I cannot stand the staff at this location. They're so rude! The only reason I come here is bec I get membership through my insurance. That's it! Otherwise I know membership isn't worth my money. Find a better gym that does their job and maintains their equipment. Take your business elsewhere.

We have enrolled at British Swim School for a month now and we've had a great experience so far…read more The classes are great, the instructors are well-trained and effective and Neeru is very dedicated to helping students learn to swim. She is also great with communication and very responsive. I highly recommend this swim school!

Our kids are taking swimming lessons at British Swim School and they absolutely loved it! Highly…read morerecommend this place for kids learning how to swim.

Plex Athletic Club is my regular go to workout place because it's the closest to my home. It has…read moredefinitely changed and upgraded over the past years. Most of the staff are pleasant, especially the front desk team. They greet you when you walk in, which makes me feel welcome. That's such a nice way to start the day. I personally haven't used the steam or dry sauna since COVID. I've heard people overuse the area & that's not cool. Many good things changed like members also don't reserve spots the way they used to. And I rarely see or hear ladies talking loudly on their phones in the locker room these days, which is a really good thing. I just want to say that Plex is clearly working with its members. Following rules, regulations, and basic etiquette isn't always easy for everyone, so better communication makes a big difference. Of course that's not easy either. A big thank you to the cleaning team. All work you do keeping the gym clean & clean towels!

I can't say enough good things about Alex at The Plex! My daughters have participated in various…read moreseasons of indoor soccer, and Alex has always been incredibly professional and courteous. This past Tuesday, we decided to drop in to watch a World Cup soccer match, and to our surprise, the place was packed! I approached Alex to ask if there was any available seating, and he went above and beyond to assist us. Not only did he help us find a spot, but he also checked in on us throughout the evening to ensure we were enjoying ourselves. What really stood out was how Alex treated everyone around him. He was constantly walking around, checking on guests and making sure everything was running smoothly. Thanks to his exceptional service, we had a fantastic time! A huge thank you to Alex and the entire team at The Plex for creating such a welcoming atmosphere. We can't wait to come back!

This review is about the GYM overall. 1. The operating hours…read moreare very limited. 10pm is way too early to close for someone, especially those who work 2nd shift. 2. Workout machines and equipment are offset. Treadmills are way too many. A few more workout machines would be nice. 3. Everybody pays the same price, on the same day, but not everybody comes to spend a whole day to use all the features. 4. IMO to compare with Citisport about cleanliness: CTS 9/10 - VLS 10/10, equipment: CTS 10/10 - VLS 8/10. Price 5x time difference. Imagine paying $175/month ($6/day) seem not too much for an individual to breakdown and think about, slowly more people will sign up mainly for working out purposes than other relaxing activities, the GYM sooner or later will be busy. I've visited Villasport and Citisport in both the same hours during different times of the day, and the crowds are not much different. But for the price it is. Paying $175 monthly and must wait for machines to break the workout momentum is pretty sad and upsetting, innit? Then 10pm its already closed... weekends are 2pm... Overall I'd personally think $75/month is fair. For $175/month, hours should be extended, and equipment should be more balanced. The way I see this fitness is built was to target older wealthy people 45+ years old. However, as I come here I see more of the younger ones than the older ones.

I've been a member of this club for around three years now and it's been a great place to train…read more The staff are very welcoming, and the cleanliness of the gym makes it a very welcoming place. However, I am not a big fan of some of the gym machines as some aren't very comfortable to use. For example, the excess amount of Hoist machines could possibly be replaced by other machines from other companies. In other gyms I have visited, the other machines from companies like Life Fitness have been a favorite for me and at times I see myself going to these gyms to get a workout that is more appealing for me. Another thing I have noticed is that some of the cardio machines almost never see use and could possibly be replaced by other machines. This is an amazing gym overall but it could definitely see some improvement. From other people I have spoken to they all noticed the big price increases on memberships and guest passes, and I think it would be fitting to see some equipment upgrades to go along with the increased prices.

Absolutely love this swim club. Our kids have been with this club for years. Both kids and parents…read morelove it. Coaches are fun and knowledgeable. This is not like other swim clubs where communication is problem. This is like family. The strong bonds among swimmers, parents and coaches are undeniable. Kids got to sharpen their skills, join swim meets and eventually move onto championships. I definitely highly recommend Goosemonkey to anyone that's looking for not just another typical swim club.

From the owner: We are a local small Competitive Swim Team focused on the absolute best outcome for our athletes,…read morewhile also putting a strong focus on teamwork, personal accomplishments and promoting strong family values.

Totally enjoy the Plex! Our group (Brew Crew Cornhole) is here twice a week... Tuesday's and…read moreFridays! We spend a lot of time at the bar! The Bar service team is awesome (Maria on Tuesdays) and (Letty & Sam on Fridays)... The service team works hard and always have a smile!

I have had such a positive experience with the staff at this club. Everyone is personable,…read morewelcoming, and genuinely helpful. Lauren Correia, the Guest Services Manager and previously the Sales Manager, was truly one of the highlights of my time there. She was always warm, responsive, and incredibly helpful whenever questions came up regarding fees, renewals, or membership matters. She consistently made the experience feel personal and easy. Since then, my son has attended both camp and several Parents' Night events, and I cannot say enough wonderful things about Kids World. The entire team is exceptional. I have experience with other children's camps, and Dasha Nonkin, the Kids Club Manager, really stood out. She was thorough, kind, organized, and very detail-oriented. It is clear that she takes tremendous pride in the camp program and in creating a meaningful experience for the children. My son was treated like gold. He did incredibly well, learned so much, and came away with stronger social skills, a better understanding of teamwork, and so much enthusiasm for the arts and crafts, projects, and activities. He genuinely raved about his experience and wants to continue to join future camps! I am extremely grateful to Dasha and the entire Kids World team for creating such a positive, enriching, and caring environment for him.

I just recently joined. I love the schedule they provide to accommodate everyone. The atmosphere,…read morethe energy and the accountability they hold you to it. Everyone is just positive and supportive. I am addicted to showing up, even on days I don't want to. I hope down the line it continues to stay this way, it's a fitness journey family is other ways to put it.

Everyone at the camp is super friendly! The front desk is…read morevery educated and knowledgeable. They help you to understand the program. I'm very satisfied with their customer service. The coaches teach the class very well for you to understand each station and each thing you're doing. The facility is very nice and clean. I would invite any friends or family here ;)