This place had amazing customer service and knowledge about rugs! And, there were so many rugs on site!!

After looking around for a long time in various locations for a special rug, I was overwhelmed when I walked in the door! Palace Rugs has the most amazingly beautiful rugs in all sizes. The owner walked me through all the choices. I ended up buying three very large rugs there that have been a wonderful addition to my home. I get lots of compliments on them. I even exchanged one I had gotten for another one I liked better and the owner was very helpful with the exchange of rugs. I would highly recommend this store for anyone looking for that fabulous rug to accent their home! Carolyn S. read more

Bought my first rug from Keivan at his original Bellevue location in 1998 and have followed him through his second location and into his current location, which is large and perfect for viewing large pieces. Over the years have bought several beautiful tribal Persian pieces and a handful of fine Persian city rugs. Keivan and Layla's service and attention to my needs and the specifics our home have always been excellent. I am very grateful that I have been able to take pieces home to see how they would work in my space and final purchases have been easy and professional. I appreciate their knowledge of their products as well as their attention to what my needs and budget will allow. read more

Friendly and professional service, beautiful selection, and all around positive shopping experience. A rug is a big investment, my partner and I walked into Palace Rug Gallery with a loose idea on what we wanted. We were shown some excellent rugs around our price range, but were unsure about pulling the trigger. We said we'd be back and with a better idea of size and color. When we returned a few days later, we were greeted with a friendly, "Hello, again!", from the same woman who was helping us the first time. We were glad she remembered us, and we got right to picking out a good rug for our room. She asked for a picture of the room so she could give guidance on finding a rug that would be fitting and exciting. We never felt rushed or pressured, even as the team of people working there was moving (many) rugs to help us find the right one, it was always, "take your time", "talk it over", "we can come back to this one", etc. Highly recommend this spot, and when we move out of our one bedroom apt, we will certainly be returning to be patrons of Palace Rug Gallery again! If I could figure out how to post the picture, I would, the rug looks awesome. We live in Seattle, and we gladly made the drive to Bellevue to come back to the upfront service and huge selection. read more

We had two wool area rugs cleaned. They did a wonderful job and recommended the perfect pads. Thank you.

Huge Thank You for your donation of rugs to the Muslim Community Resource Center. Donated rugs will be provided to refugee families relocating to the area. Thanks for your support for the community! read more

What terrible customer service! Unless you know EXACTLY what rug you want don't even bother with this place. The very last thing they apparently want to do is show you their rugs. I said I was interested in Gabbeh style rugs. You think they'd be delighted to show me some as I was expecting to spend between $3-$4K. Sure they have lots of rugs but you sure better know EXACTLY what you want or don't bother. read more

For a long time, I was looking for a large rug (8'x11') with a modern design that wasn't boring or expensive. As I was driving by, I decided to stop by to have a look. Surprisingly for what looks like a small mom and pop store, they did have a great selection of large rugs, which is rare. Their prices ranges are all over the range depending on whether you want natural hand-woven or synthetic, and they are willing to work on price. I felt like I got a good deal so I bought it and it looks good in my home and it feels really nice to walk on barefoot. read more

If you're looking for an area rug, look no further than Palace Rug Gallery. We had such a phenomenal experience with Jeffrey! We went in thinking we wanted a traditional oriental rug, but when we explained our space and showed him a picture of our sofa, he went directly to the rug we fell in love with! It was amazing how he picked up on the little details of what we told him and found THE perfect rug for our space. It was the right size, color, pattern, and just fit the style of our house to a tee. Buying a rug is an investment in your home, and you'll have the rug for a long time. You want to make sure you get exactly what you want. You'll get that if you visit Jeffery. We're so grateful to have met him that day! Have fun and good luck finding your perfect rug! read more

I have used Palace rugs for many of my client's homes. The staff is very helpful and knowledgeable. They have a wonderful variety of contemporary and traditional style to fit my client's style and price point. read more

Very rude owner and saleswoman. We weren't able to see any rugs, they are mainly interested in how much money you are about to spend and ask millions of questions before they show you anything. They are super arrogant and will kick you out of the store if you don't answer their questions. read more

I think it would be overpriced, couldn't even really get to seeing rugs due to the saleswomans questions about our budget.. I've described what kind of carpet I wanted but all she cared about is how much we could pay. Next the owner intervened and told us he wouldn't want to waste our time.. read more

They've always been extremely attentive and helpful to me...They don't play the pricing game...They don't mark-up their prices and then quote you a lower price to fool you into thinking you are getting a great deal. The prices are great to begin with. The only place I buy rugs on the west coast. read more

I cannot say enough about my fabulous experience at Palace Rug Gallery in Bellevue. The owners, Leyla and Keivan, gave me their full attention, listening carefully as I described what I was looking for in rugs for my home. I shared photos of my living room as well as room dimensions, and they went right to work. The polite and helpful staff brought out gorgeous rugs in the exact style/color I was looking for. It was easy to make a decision. I am completely satisfied. I enthusiastically recommend Palace Rug Gallery for professional, personal service from an experienced team!!! read more

I have been using Palace Rug Gallery as a rug resource for nearly 5 years. I am a local Interior Designer in the Seattle area and I have the utmost confidence that the professionals at Palace Rugs hold myself and my clients with best of care. The owner and his wife are friendly, personable, professional as are their staff at both of their locations. I continue to referee clients to Palace and will continue to do so in the future! 5*****!! read more

An amazing place to visit and purchase beautiful rugs for your home or work place! Great selection, patient, friendly and knowledgeable staff and fabulous pricing. Can't recommen them highly enough! read more

Palace rug gallery has an amazing array of rugs! I am an interior designer and I refer clients to them all the time and they always find something to suit there needs. The owners are so helpful and truly know there product and inventory. I highly recommend them for all your rug needs! Thank you Palace Rug Gallery for being my go to Rug Gallery! read more

They have a terrific selection of rugs in all styles, colors, shapes and sizes. I ended up having a custom made rug designed to my colors and design. The price was very reasonable compared to the other stores I visited. They have a rug cleaning and repair service I've used for some older rugs I have. The quality of work done to clean and repair my rugs was very good. I was surprised at what a good job they did to repair and clean a rug I thought would never look good. The owners are TERRIFIC, very nice, fair and honest. read more

this review is based on the fact that the owner reached out to a co-worker of mine, whom he refused to do business with if I didn't retract my review. I spoke to the owner to settle the matter, and he insisted that I was not telling the truth, I asked if he was calling me a liar and he said yes. I would have rated this 2 stars, because he reached out to me and asked me to call him, but I was not expecting a fight. Kudos to him for standing his ground, but honestly, if he thinks that I would just write a bad review for the hell of it, he has a very negative outlook on the general public and deserves a 1 star just for that! read more

They are sooooo nice here. I haven't met someone so pleasant to work with. Thank you for your help in cleaning my old carpet. I know it's not the most expensive, or most luxurious but you sure didn't treat it as such. Thanks again. read more

It was such a relief to find this place. We bought a new house and needed area rugs for almost every room. After browsing online at Pottery Barn, West Elm, Crate and Barrel, etc., I realized it was going to cost us an arm and a leg to buy that many rugs. We stopped into Palace on a whim because they were having a sale -- and in less than an hour we walked out with four rugs and under budget. Layla was amazing -- she wasn't pushy in the slightest, she worked within our budget (which was pretty low), and found us the exact type of rugs we wanted (Pottery Barn-esque, easy to clean, and soft and cozy underfoot). We couldn't be more excited. I won't ever browse rugs online again - I realized it's a waste of time not to go to a specialty rug store. Thanks, Layla!!! read more

Very Rude owners, they would entertain your requests only if you want to spend min 10k , ya 10k on a rug! We went to gazelle rug a block away and were impressed. Avoid this place unless u r filthy rich or want just a rug as ur home read more

Just purchased a handmade 9x12 abstract rug for living. Absolutely stunning... Keivan is gem of a person, paid full attention and patiently explained each and everything about rugs and helped us pick the best. We actually picked different one first but didnt like it so returned to store within 2 hours and picked another one. Keivan drove from his other store to personally help us pick the right one based on wall and sectional color. read more

This is by far the best rug gallery I have been to in a long time. I've been around to several rug stores in the Seattle and Bellevue Areas and this one takes the cake! As an interior designer, I appriciate the fact that the owners know their inventory inside and out. They are extremely helpful and are willing to flip through piles of rugs to make sure you get just the right rug for your room. These guys are such a pleasure to deal with, that I will be making this my first stop for rugs for every project I do. The selection is unbeatable! read more

We are so happy we finally found this place . Not only they have a huge selection of high quality , well designed , and fairly priced rugs, but also their knowledge and well taste is very helpful. They helped us a few times from finding the unique piece of rug to choosing the right carpet , and each time we were impressed by their expertise and superb customer service. Highly recommend!!!! read more

I recently purchased 2 large rugs from Leyla for our great room and master bdrm. She has a 6th sense, listening closely to help narrow down their huge selection to something manageable. She was patient and earnest about finding exactly the right thing. She knew her stock and as we talked pulled out specific rugs for me to preview, her enthusiasm made the experience fun for this "non shopper". She encouraged me to take the rug home prior to purchase to be sure it was perfect in the room, in our light. I could not be happier with the purchase experience and the rugs. read more

We went into Palace Rugs not sure what to expect as this was our first substantial purchase of high quality rugs. We were very happy with Leyla. She got a good feel for our home and our tastes and then proceeded to show us rugs. She continued to inquire about our preferences and continued to fine-tune the rug selection. She was patient as this was a very big purchase for us. We left feeling great about our investment. We got home and put the rug down. Turns out, once we saw it in our home, it didn't feel like a good fit. We called, very worried about the return policy and having spent so much on a rug that we might not like. Leyla was great. We brought it back and she had two more rugs already pulled out for us to look at. We finally found another rug and were very pleased to see it fit very well into our home. We worked with another rug company and were very disappointed with their service. It was nice to work with Palace Rugs and to feel like customer service was a priority. We highly recommend Palace Rugs. Ask for Leyla. She had some great ideas for our other rooms and we look forward to working with her again. read more

I rarely write reviews, but we had such a terrific experience here that I wanted to let people know about it. We originally picked out a rug from the Seattle location that it turned out would not be available for quite a long time. The owner called us directly to apologize and asked if we could come to the Bellevue location where they had more inventory to choose from and he said he would be there personally to assist us. We agreed on a time and when we arrived he had already pulled out several items for us to look at. He was so helpful, and pulled out many rugs based on what we liked as we began looking. He took quite a bit of time with us, and he and his wife Layla were very helpful, and they have so many beautiful rugs. In the end we found a rug that we absolutely love and at a great price for very excellent quality. He also helped us find a rug for our entry way that goes well with the large rug we purchased. Then, he made sure the rug was moved from their warehouse to their Seattle store the same day so we could pick it up close to home that afternoon. I felt like each step of the way he went the extra mile to be accommodating and helpful. In our experience the customer service here was excellent. The next time we need another rug we are going here again for sure. read more

Very pushy. Owner lost interest and patience after we rejected several of his ideas. He then turned us over to his "designer" who basically said that our decorator who we trust completely didn't know what she was talking about. If you're not planning to purchase on the spot, I'd go elsewhere. read more

We so enjoyed our time with owners Keivan and Leyla. They not only are experts in Rugs but their color design and interior space knowledge is the best. We would highly recommend them for any style of home. Dan and Marla Cookston read more

Palace rugs offers an incredible selection of rugs. I wandered in after being disappointed with 3 other stores inventory and was quite frankly sick of looking at boring (and extremely expensive) rugs. I was excited to see stylish and sophisticated rugs mixed in with the traditional Persian rugs we all know and love. The employees went above and beyond to move piles of rugs back and forth as they got to know my style. I knew we would be buying our rugs here when I met Leila, the on site interior designer. My husband, a businessman is usually a tough sell but he invited Leila over to pick out rugs for ever room in our house. She nailed our style (a mix of clean contemporary and cozy vintage). Along with 2 employees to move furniture and rugs, she brought rugs that would compliment our grey hardwood floors, suit our wall paper, and remain practical for our lifestyle. After spending 5x what we had anticipated, this family has no buyers remorse! The rugs tied our whole house together and we feel like we now have a home! read more

My wife and I purchased our first true oriental rug from the Palace Rug Gallery and we had a great experience. Layla (not sure about the spelling) who owns the store with her husband showed us a lot of rugs and it is clear that she knows what she is talking about. She took her time to discuss the pros and cons of each rug with regard to our particular room setting (e.g. colors, lights, furniture, size, etc.). read more

Such a great and efficient experience. Stopped in today with my husband as we have just purchased a new home and needed a couple of rugs. Leyla was fantastic. She was very attentive and very thorough. She asked what we were looking for, asked about the spaces and colors and our overall style. Also asked if we had any pics of the rooms (which I had the listing photos on my phone). For both rooms she had something in mind and in both cases pulled the perfect rug the first time (we looked at a few others as well, but the first ones were great). It was surprising how good she was and quite impressive. Price was very reasonable. I had expected to pay at least twice as much for the two rugs if not more, but was pleased to find rugs we liked for a lower price. Leyla also didn't try to sell us a more expensive rug just to sell us something more expensive. She was focused on what she thought would work. I will absolutely return. read more

After visiting several rug galleries, we stopped in here (Bellevue location) to check it out. And, we're thrilled we did! The customer service from beginning to end was absolutely outstanding. Leyla, her husband and the rest of the team worked tirelessly with us to find selections that matched our taste and needs. They have thousands of rugs of varying styles and sizes--an absolutely astounding collection. Prices are kept in check and very reasonable since they travel extensively to purchase their rugs and avoid any middleperson. So, you're buying direct versus incurring the costs of several different parties. After having visited some locations with our designer (where she received significant discounts), we found much more selection and service from Palace Rug and prices that beat the designer-discounted prices at other galleries. Keep in mind that you're buying high-end, quality rugs here that will last a lifetime in most cases. They have price-points to meet just about anyone's budget, however. We ended up purchasing three rugs for what we would have paid for the price of one somewhere else. We'll definitely go back to finish our rug needs in the future. A 5-star experience all the way around. Stop in, check 'em out, they'll take care of you. Most helpful if you bring in pictures of the room(s) you're interested in "rugging." Really helps the team to select the right style, colors and sizes for your needs. It will save you time by just taking some quick photos and bringing them along with you on your visit. Enjoy--we sure did! read more

Wow what a place to select your dream rug. A friend recommended  Palace rug to us. They were very happy with their purchases with them. They told us to be prepared to look at a lot of rugs. They also told us to make the processes easier and faster  take the picture of the room plus our fabric. It was actually very easy. When we got there one of their designer on the site greeted us. We told her what size we were looking for and showed her our pictures and fabric . She selected 7 pieces out of their inventory. We were so surprise how smooth things went and before we know we left with our beautiful rug . We will defiantly go back. read more

I purchased two rugs from Palace Rug Gallery and I was very happy with their services. The owners took the time to understand our tastes, they even asked for images of the space and made recommendations. One of the rugs we would have never personally picked out, but it is perfect, we get tons of compliments on how it works in the room. Unfortunately, with the second rug we were not as successful with our first pick; thankfully they took the rug back and helped us make a better selection. Overall I am thrilled with their selection and service. read more

We purchased two rugs at Palace Rug Gallery in Bellevue and we couldn't be happier with them! Leyla, who with her husband owns the store, has a designer's eye for color and was extremely helpful. She knows the inventory so well - we're talking hundreds of rugs - and helped us to narrow down our search. She was also very polite and considerate to the other employees working in the showroom, which says a lot about her. She and her husband were very patient with us as we deliberated on what for us is a huge investment. While their rugs are expensive, they really worked with us to come up with a price that felt fair to both of us. We would purchase a rug again from them and recommend them to anyone. read more

They might have a huge selection of rugs but their customer service sucks... I called them to ask a question and the owner (who answered the phone) really had a bad attitude. He made me feel like I did something wrong by calling... I won't buy anything else from them, I'm sure that there are other rug stores with better customer service out there read more

They are rude, condescending and the merchandise is overpriced. The owner and his wife think they are somehow above their customers. He has a temper and does not know how to manage it. He actually told me that he was better than his customers! We were in the market for 4 large area rugs for our new home and prepared to spend thousands of dollars for them. After being mistreated at Palace Rugs, we found two of the rugs elsewehre. The rugs were of comparable quality and less expensive than what Palace would have charged. And, the service at the other stores was far superior to anything Palace did. I have heard from other people that the owner of Palace Rugs is "problematic" and after our experience there, I agree. read more

Purchased a beautiful Persian rug for my wife's birthday (it's what she wanted). The husband and wife owners were very patient, kind, and helpful. We had our two small children with us and they very good with them. They opened up quite few different rugs on the showroom for my wife to see. She was worried to have them open so many rugs but they made it clear that they wanted her to be completely satisfied with the rug she selected. She found the right one and she adores it. Worth every dime for the beautiful designs and quality product that they offer. read more