If you're buying a mattress, ask for David! I went to many…read morestores and still couldn't decide, but David at The Mattress Firm (Northlake Blvd) was by far the most knowledgeable and helpful person I met. He patiently explained the benefits of each mattress, answered all my questions, and made it easy for me to choose the perfect one. I ended up with the Tempur-Pedic Medium Hybrid, and I absolutely love it!

I had an excellent experience purchasing a bed at their location. Carlos Otto was exceptionally…read morehelpful and detail oriented. I am very pleased with my purchase and i know you will be as well.

I want all potential customers to beware of my unpleasant experience with the delivery staff. It's…read morereally frustrating when you have to deal with such incompetence and unprofessional behavior. My senior citizen mother and pregnant daughter's time and energy are valuable, and it's completely unacceptable that the driver refused to deliver the refrigerator twice. Also, requesting the removal of both the excess ice from the old unit and the stairwell banister to my 3-floor townhouse is not a reasonable request.

On 11/4/2023 I was there to pay on my layaway. I was printed out a receipt with the amount of…read more$528.98 I ask for the correct receipt to reflect my balance of $100.00. The manager Nick told me that he would have remove one the couch off my receipt in order to get the correct balance. I the assistant manager put both couch on there to lock in the special price so when either couch comes in I will still get it at that price and receipt always reflected the correct balance. Nick got really anger and slap the computer monitor around in my face and told me get the assistant manager to help and nick walk away to help other customers. I immediately called customer service and told them what happen they said they would called nick and they told me not to go back in the store unless to buy or pick up my item. I said are you kidding me the customer service lady said well we don't any violence in the store. I said are you kidding me. Just because I cuss at Nick for slapping the computer around in my face don't mean I am going to commit a violent act. Nick was the one who showed violence when he slap the monitor in my face. I will never buy any furniture from American freight again. As a store manager you should never show anger like that.

So we spent $10,000 at the store Purchased a bed headboard pillows linens everything that we needed…read morefor this wonderful bed, with the hopes of not having any more sleepless nights or back pain well that didn't happen I barely ever want to sleep in this bed,The customer service is horrendous. We have our bill down to about $7500 so now they call and say they're lowering the credit limit to $7500 not telling us that it's going to affect our credit score and it did and dropped it dramatically. Reported it to the credit bureau the Better Business Bureau and now I'm trying to get in touch with their corporate office.

If you are looking for a very comfortable bed customer service then sleep number one bed is the…read moreplace to go. Jordan our sales associate is friendly courteous and extremely knowledgeable and professional. He made sure that everything ran smooth from the minute we walked in the door till we laid our heads down on our pillow's relaxing on our new sleep number one bed! My wife and I highly recommend Sleep number one bed on Northlake Boulevard.

Tho I have only to deal with this company thru a warrantee, I must say that the Iseries honoree…read moresold to me by City furniture was not a new one....and they insist that new mattresses are allowed to have a 7/8 inch sag right where a person would sleep in a king size bed. I called City furniture weeks after delivery, they refused to do anything about it as they said it was a warrantee issue, but thats another review. This mattress offers little support, and sags, horribly uncomfortable. When accepting delivery from a store, be sure to look across the mattress while on your knee. you must get your eye level down to the surface of the mattress; taught to me by the inspector from serta, who agreed that I did not have a new mattress. The inspector also place a string with two weights on both ends across the mattress which showed the visible 7/8"sag. The sag needed to be 1 1/2 inches for replacement. The inspector also found a sag in the box spring of 1/8", pretty incredible for a new mattress.

I'm am quite disappointed in the honesty of the Serta "guarantee"…read more After finally jumping through hoops to book an expert to review the damaged mattress, the expert agreed that the mattress is faulty due to bad sagging, I get (what looks like) a standard letter in the mail to let me know they found a reason not to honor their guarantee. They found sweat marks on the mattress caused by my son when he had a fever. This is Florida, and people do wake up a little sweaty every now and again, so anyone in Florida doesn't stand a chance of getting the Serta replacement guarantee. The mattress has a "10 Year Guarantee", and it only lasted 4&1/2. Serta Mattress company should do the right thing... Sell the mattress and let people know ahead of time that it comes with the standard letter of denial. I am so disappointed.

We recently had a whole house water filtration system installed. The staff was wonderful but most…read moreimportantly, our water tastes amazing.

Extremely Disappointed -- $5,500 Water Filtration System and No Support…read more I purchased a whole-house water filtration system from Carico Intl. in May 2025 for approximately $5,500. Before purchasing, I was told by Danny that the filter came with a lifetime warranty. I was also specifically instructed not to backwash the system for one year, because the impurities needed to accumulate in the filter before backwashing. I followed those instructions exactly and trusted what I was told. On May 16, 2026, after approximately one year of use, I performed the first backwash. The backwash water came out completely clear, as if the filter had captured nothing at all. I contacted Danny, and he walked me through the backwashing procedure to make sure I wasn't doing anything incorrectly. The result was the same: nothing had accumulated in the filter after a full year of use. Danny acknowledged that this was unusual and told me that there should have been dirt and impurities in the backwash water. He promised to send a technician to inspect the system. No technician was ever sent. I waited and followed up again in August 2026. This time, the story had changed. I was told that the system only had a 90-day warranty and that I would now have to pay $300 for a technician to travel from New York to New Jersey simply to diagnose the problem. This is extremely frustrating. I did exactly what I was instructed to do. I did not wait a year to report a problem because I neglected the system--I waited because I was specifically told not to perform the first backwash until after one year. When I finally did so, the system appeared to have captured absolutely nothing. Now, instead of standing behind a $5,500 system or investigating the issue based on the circumstances, Carico is asking me to pay another $300 just to have someone come out and determine whether the system they sold me is defective. Christian Lesmez ultimately responded that they cannot determine whether the system is defective without an in-person diagnosis and that the $300 charge is for the technician's travel and diagnostic visit. They say they will replace a defective part if their technician determines that a manufacturing defect exists. My question is: why am I being asked to pay $300 to diagnose a system that I was told had a lifetime warranty, after I followed Carico's own instructions and reported the problem when I was finally told to perform the first backwash? At this point, I feel that I was misled about both the warranty and what I should expect from this filtration system. I paid $5,500 expecting a functioning whole-house filter and reasonable support from the company. Instead, after following their instructions, I am left with a system that appears not to have filtered anything and a company that is now pointing to a 90-day warranty. I strongly recommend that anyone considering purchasing from Carico Intl. get every warranty representation and every maintenance instruction in writing before spending thousands of dollars. My experience has been extremely disappointing, and I do not feel that Carico has stood behind the product they sold me. I hope Carico will reconsider and resolve this fairly rather than requiring the customer to pay another $300 simply to determine why a $5,500 filtration system apparently did not capture any impurities during the year I was instructed to use it.