This was a terrible experience. I found Bennison on Yelp and was recommended due to being close to my home. Spoke with the matchmaker and stated that I would wind it, but would stop after awhile. I was winding it enough, so thought there might be loose screw or lube issue. He tested my watch on the bench and my watch was keeping acceptable time (+- 4), but they recommended a full overhaul for $700, which is crazy. Its a Selitta movement and only 3 years, so I thought he was trying to gauge me and wasnt addressing the issue. After goung back and forth and not get a good justification for full overhaul, I told him I wanted it back and took it to matchmaker in Gardens Mall. After a brief check the new watchmaker determined that there was a dislodged screw, in fact the entire rotor had moved, see pic. He took a closer look to assure there was no damaged and although there were a few nicks, he determined that the rotor screw became loose, which is rare, but fortunately no detrimental damage to the movement. After a quick fix, reseal and $100 later, the watch was in perfect working condition. I guarantee that the Bennison matchmaker didnt know what he was doing and in fact, his work could have really damaged the movement. Im not one to write a bad review, but this one was warranted! If you bring your timepiece here, proceed with caution, stay informed and bring your wallet. read more

Bennisson Industries - The rotor has moved, most likely because of the screw being loose. This is crazy! - Watches Near Me - West Palm Beach, Florida

Just picked up a watch from Bennisson's purchased through Grailzee Auctions. Authentification process was easy and report was very helpful. When I went to pick up the watch the people were very helpful and answered all my questions. Communications throughout the process were very efficient read more

I recently had the pleasure of working with Bennisson in West Palm Beach, Florida, on an incredibly time-sensitive and complex watch restoration. A client of mine had purchased an Audemars Piguet Royal Oak 26331ST in heavily worn condition--deep scratches, flea bites, and the kind of wear expected from years of daily use. He wanted it fully restored to like-new condition, but there was one major challenge: he needed it done within a week for an upcoming wedding. For those familiar with high-end watch restoration, particularly for an AP Royal Oak, you know this is no small feat. The Royal Oak's signature brushed and polished finishes are intricate, and very few independent watchmakers in the U.S. are trained and qualified to execute this level of work properly. Standard turnaround times for this type of refinishing typically stretch into weeks, if not longer. I reached out directly to Cal Knight at Bennisson, explained the situation, and asked if there was any possibility of making this happen. Not only did he respond immediately, but he assured me that Bennisson could complete the job within the one-week deadline--at a very reasonable price given the scope of work and rush request. I overnighted the watch, and the very next morning, I received a confirmation of intake from their team, along with a detailed invoice matching the quote Cal had provided before even seeing the timepiece. A few days later, I got an email with photos showing the completed work. The transformation was nothing short of astounding. Every scratch and blemish was gone, and the AP's signature finishing--its brushed surfaces and crisp polished bevels--was restored to absolute perfection. Even the deeper dents had been laser-welded seamlessly. Not only had Bennisson executed a flawless restoration, but they had also turned it around in record time. The watch was shipped back immediately, and I had it in hand in under a week--a near-impossible timeline for this level of craftsmanship. When I presented the watch to my client, he was speechless. It looked brand new, as if it had just been purchased from an AP boutique. He was beyond thrilled, and the experience cemented his trust in me as his go-to source for anything watch-related. I cannot recommend Bennisson highly enough. Their expert craftsmanship, transparent pricing, and outstanding customer service are truly rare in the watch industry. Whether you need a routine service or a high-stakes, high-end restoration, you can trust them to deliver top-tier results. read more

I've been a client of Bennisson's for at least three years. I only trust them with my watches for service and/or repairs. I'm an avid (high end) watch collector and they've serviced at least 15 of my watches. Service is always impacable and very reasonably priced. Sometimes a repair takes a bit longer than expected, but that's mainly do to parts not coming in on time. I can fully recommend Bennisson Watch from my own experience! read more

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The worst customer Service I have ever seen. I order a watch. Wait a week and the guy from the store kept asking me what I'm doing in life to see how much he can charge me for that watch , Didn't buy the watch from them cause it feel like it's a scam. Be careful. read more

What else can I say except that if you are looking for literally the finest Watch repair and service in a 1000 mile radius then you found Bennison. I have been to several watch makers and Bennison has to be the BEST facility I have had a pleasure to take my business to. They not only treat every customer like you are their ONLY customer you have top watch makers working on them. I had a small issue with my Ulysse Nardin and they had it not only a few days it was not only repaired, it was polished beyond beauty.. Very fair pricing and superb communications !! AAAAAAAAAAAA+++++++++++++ read more

Bennisson Industries - Thx Bennison !!! - Watches Near Me - West Palm Beach, Florida

I was just there today. Took in my Omega Speedmaster for some work. They were very professional and did a great job, straight away. Highly recommend them. Courteous staff, as well. read more

FRAUD! FRAUD! FRAUD! Bennisson was hired to provide an "Authentication Report" for a Rolex I was purchasing from Grailzee. Bennisson inspected the watch and issued a report that stated "the watch was inspected for authenticity." They refused to say whether or not the watch was authentic. Many phone conversations with Bennisson, including the arrogant and condescending owner - Cal. They stated that the watch was authentic but refused to put that in writing. Cal encouraged me to proceed with the transaction but refused to put in writing that the watch was authentic. Grailzee and Bennisson are in scheme to defraud you of your money. If the watch is found to be not authentic, they'll hide behind their report - "Hey, we never said that it was authentic." You'll have to sue to overseas buyer. There are many reputable companies that sell and authenticate watches. Cal and Bennisson are not one of them. FRUAD FRAUD FRAUD read more

I was a frequent customer of Bennisson and their service was always top notch. They have recently changed their business model and the service has suffered greatly. They seem to have moved to a more retail watch sales business and less of a watch repair store. I can't speak to the sales portion of the business but the repair side has declined greatly. In the past they received a 5 star review due to their customer service, turnaround time and quality. Today I have to say that customer service has declined sharply. An overhaul of a automatic watch took over 3 months to perform when 3 weeks was quoted and there is now a surcharge for using a credit card for payment. I thought I had found my go to place for watch repair, now unfortunately it's back to the drawing board. read more

Bennisson Watch is wonderful! The staff is friendly, professional, and knowledgeable. They do great work and they provide excellent customer service! I highly recommend them for all your watch needs, especially high-end watches. I can say I 100% trust Bennisson with our most valuable timepieces! read more

Great watch repair and sales shop. Family run by Tim the owner, and they give high quality service with a friendly neighborhood vibe. read more

Bennisson Industries - Watches Near Me - West Palm Beach, Florida

They have a sign on the door saying they are now closed to the public. It says they are still performing service work, but not repairs, batteries, link adjustments, etc. They didn't answer the phone when I called in advance, so it was very disappointing to get there and find this sign. Their web site also doesn't load. Their sign says you can make an appointment... They might do great work, but there should be a notice online so you don't waste your time going there. read more

After reading Marc W's review I decided this is where I will take my friend and he's a watch snob! Picky, picky, picky but he has a collection of high end and vintage watches. I don't blame him actually but we lucked out. Thanks to Yelp of course and all of the other Yelpers who wrote such great reviews. I really love Yelp so much. Since they are Master Watchmakers the shop is always busy. Even though they work on Rolex and other high end watches they still make time to change batteries, links and do other repairs. Fair pricing but most importantly they stand by their work. A breath of fresh air in today's world. So happy we found them. read more

This is so far one the most pleasant experiences of owning watches, the service in this place is BEYOND 5 stars, professional all over the place, the people who will touch your watches are Certified by the biggest houses in the world ( rolex, Patek Philippe, Breguet, Ulysses Nardin...) just to mention a few, they are watch MAKERS also certified, and they will go above and beyond for your time piece. They are straight forward with prices and true watch collectors which you can share and they will share knowledge and ideas about watches. I don't understand why this isn't the FIRST place to pop up on google to service or polish a watch( i have my rolex and my beloved Bulova serviced here ) not going anywhere else and I won't suggest it read more

Bennisson Industries - This is how it looks After an amazing overhaul and polish! Is like brand new !! - Watches Near Me - West Palm Beach, Florida

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Highly recommend. Kind, Understanding, Diligent and Professional. Absolutely marvelous experience read more

Very honest place, had 6 people tell me my watch could not be repaired. Bennison was only place that did the repair

I brought into Bennison's one of my clients antique Choppard desk clock. I brought the Choppard clock to see if could be repaired. As soon as I met Christopher I knew that I found a honest, professional gentleman. All of my questions were answered in detail as the mechanism of a fine time piece. Christopher gave me updates as the repair progressed. Mind you this was an extremely difficult repair needing parts from Switzerland. The Choppard clock is as good as new. My client and myself are extremely pleased with the workmanship and service that I received. Thank You Christopher. read more

I brought my Grandparents Mantle Clock into Christopher at Bennisson Watch. The clock has such a history of me visiting my Grandparent which my family called the Gug and Eep. As a kid I was always intrigued to take things apart but my grandfather Eep said the clock was for my eyes only but would be yours one day. I was 7 at that time.Of course I respected his wishes. When my grandparents passed I inherited the clock as my grandfather said. The clock didn't run but I reflected on all the memories of talking about the clock with my grandfather "Eep". I am a jeweler but I of course did not want to tinker with my treasure. Fast forward I brought my clock to Bennisson which I would not trust anyone else to work on my clock in for repair. Christopher and Steve the watch and clock master took great care of my mantle clock and brought back the clock to all of its glory! By the way the clock is well over 100 years old. I'm sure my grandparents are looking down with smiles. Thank You Bennisson for your professional and warm touch that you gave my clock treasure Best, Greg read more

Bennisson Industries - Mantle Clock - Watches Near Me - West Palm Beach, Florida

purchased a watch from them and when i received it was not keeping time and thy are refusing to repair or refund me please be aware this company and do not do business with them, graillzie who sold the watch is a professional thief they take your money and misrepresent their watches and will send you a broken watch for $95 shipping and after they do not even respond to correct issues read more

I recently sent both my and my wife's watch from Michigan down to Florida to be serviced by Bennisson Watch, based on the strong recommendation from a friend who is very particular about the care for his watches. I couldn't have been happier!! I was a little apprehensive about sending my watches down to Florida, but Christopher walked me through the process of how to package and safely ship my watch and he kept me up to date throughout the process, which made me feel very comfortable. The watches were returned quicker than I expected and they looked brand new. I highly recommend contacting Christopher and his team for any watch service or repair needs. The professionalism and care he provided was second to none. Quick update. Christopher just called to check in and make sure I am still happy with the watches. Really appreciate the extra care and customer service. read more

Bennisson Industries - Watches Near Me - West Palm Beach, Florida

Nice guys, extremely knowledgeable. Would trust them for anything watch related. I went in there for something quick but they now have a lifelong customer. read more

Absolutely flawless service of my 40 y/o Corum Admiral's Cup watch. Not to mention low price. 'Been going here for years and will continue to do so... A++++ read more

Great experience, the second you walk in you're greeted at the door and asked how they can help. I got a watch battery changed one day and a watch length shortened on another. Both services were done within 20 minutes right then and there. The first time I went a customer of theirs was there and was talking them up! He said these guys are great I've been going to them for many years! --you could say that's a reason I came back too! If you're watch needs some loving come here! read more

I cannot recommend Bennisson Watch enough! They replaced a battery on one watch and took links out of another watch. They worked very quickly and efficiently while I waited. I would not hesitate to return for any other watch repairs I needed done. read more

I have an older Rolex Presidential watch that needed repair. I saw their website and was very impressed so I brought my watch to them. They gave me an immediate estimate which I thought was extremely reasonable and fair. Even though they encountered a few issues due to the age of my watch they repaired it perfectly and stuck to the original price. Very honest and pleasant to work with and their place of business is pristine and you can actually see the watch being worked on. Definitely use this company. You will not be disappointed. read more

I have been collecting watches most of my life and dealt with many watch companies. I have never ever been so pleased with the way I was treated by Christopher at Bennison watch. They were not only extremely friendly but very professional. Timothy the watch technician took my Patek Philippe and completely restored it while I watched. I would highly recommend having your watches cleaned and fixed at Bennison. That prices Are extremely reasonable. Call and ask for Christopher and you'll be very happy you did. read more

An incredible professional watch repair firm Service was impeccable and attention to detail will leave you wondering why you never brought your watches here before read more

A pleasure - careful, competent, professional experience with very pleasant people in a spotless facility

I brought in my Gucci wrist watch for a simple battery replacement a few years ago...then the battery needed to be replaced again so of course I went back to Bennisson Watch. The store was being remodeled but still open to the public. I was the only customer at the time so they immediately took my watch to replace the battery. Imagine my surprise after about 15 mins into my watch being in the hands of the technician to be told "whoever put this last battery in put the wrong size battery. It will cost 145$ to replace the timing mechanism." I let him know it was Bennisson Watch that installed the last battery. I was then told..."you must have left the battery in too long before replacing it which could have caused the mechanism to malfunction." then added.."it is a very good watch and worth repairing." Needless to say in my opinion this raises some issues with Bennisson Watch. Not a good experience. Very disappointed. read more

Howard is definitely well trained, knowledgeable and friendly. I learned a lot the short time I was there. I will always take my Omega watch to Howard. Period. He's that good. read more

Call First!! Don't be like me and just go because the hours on this site are wrong! I know for a fact that they are closed on Mondays starting January 2017. The other hours here are just wrong. But.................. Great Place! Staffed by actual grown men and women that are jewellers. Not teenagers picking away at your watch with little screwdrivers. An actual adult that knows watches runs the place and does a great job at a great price. read more

The finest place for watch anything. Sells own brand and repairs all others. It is the best!!

they pressure checked my 2 tags and replaced batteries while i waited without any appointment. great service and they took time to answer all my questions. read more

Very good job on customer service and equal if not better job on my watches. Prices are excellent glad they are close. I will go back for sure. read more

Exceptional customer service. I went to purchase a new watch battery and to my surprise the watch was cleaned on the inside and the outside. My Baume & Mercier looks as new as the day I purchased it 20 years ago. The owner and his staff are friendly, courteous and professional. Happy Holidays! read more

This man ( Howard) and his Apprentice Ian are true watch craftspeople and we deserve to support them. They are fast and take great care and pride in their work. They are are not expensive either! I had a FENDI watch strap replaced, the movement replaced. a new battery and the watch cleaned --two days and only $110! Please support this wonderful craftsman located at Okeechobee Blvd and Palm Beach Lakes Boulevard! read more

Howard is the best in this area for sure. I have taken him many watches from inexpensive quartz to high end automatics and he treats them all with care. He is always willing to help with his vast knowledge. His price is very reasonable for the time and care he provides. read more

Do not go there for a relatively inexpensive watch repair! I brought in a watch for repair on Thursday. Had to call twice next Tuesday for them to admit they hadn't even looked at the watch. I'd rather buy a new watch.despite the old one"s sentimental value, than deal with them. read more

Came in for watch strap. Took great care of me at initial purchase and when I broke the strap. Great customer service

I brought my watch into Howard for a cleaning and "tune-up" recently. He was incredibly knowledgeable, courteous, and quite efficient. My watch was delivered back to me looking brand new. Perfect! read more