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    Palm Beach Research Center

    1.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    MD Now Urgent Care - Ortho surgeon

    MD Now Urgent Care

    2.0(141 reviews)
    0.6 mi

    lacks professionalism. as a person on the medical field there is NO reason why I have to repeat my…read moresymptoms and why I am there 3 x and Dr comes asking me why I am there, when he can read what it says in the computer then slams the door because I got upset?? Been sick for over a week and going to be treated like that ? I will not spend my hard earned money in a place like that you are going to treat someone like that.

    I was injured on the job and, through Workers' Compensation, was required to select a physician…read morefrom an approved list of providers. This office was the closest option to my home. My first experience here was phenomenal. The physician I initially saw, Dr. Rami Mansour, had excellent bedside manner. He was kind, courteous, professional, and genuinely attentive to my concerns. I felt heard during my appointment, and he took the time to actively listen to what I was experiencing physically. He explained things thoroughly, answered my questions, and even made small talk throughout what ended up being a very long first visit (about a 2.5-hour wait), which made the experience much more comfortable. Unfortunately, my experience drastically changed during my second and third visits with Gina Darr. From the beginning, her demeanor was extremely cold and dismissive. During both appointments, I did not feel like my concerns were truly being heard or taken seriously. On my third visit especially, I explained in detail the physical limitations and pain I was still experiencing, along with how those issues were impacting my daily life. Throughout the conversation, I genuinely felt as though she viewed me as if I was exaggerating or being dishonest (visibly rolling her eyes or looking towards the ceiling). I also explained that I had never received any paperwork outlining my work restrictions or explaining what I should and should not be doing physically. Instead of listening, she repeatedly insisted that I had been given the paperwork. At one point, she even claimed she personally placed the paperwork in my hand. When I explained that never happened, she changed her statement and said her assistant must have provided it instead. However, after my previous appointment, I was simply told I was "good to go" and directed toward the exit. No paperwork was provided, and I was never instructed to stop at a desk or receive additional information. The interaction became increasingly uncomfortable when she asked why I was "arguing" with her (as she stood over me while I sat in the chair as if she were speaking to a child) I calmly explained that I was not arguing but simply advocating for myself as a patient because I did not appreciate being made to feel like I was lying. At that point, she opened the door and stated that I would no longer be seen. As a Black woman, this experience was deeply upsetting because many Black women already face well-documented disparities in healthcare where pain and medical concerns are often minimized or dismissed. Sadly, that is exactly how I felt during my interactions with this physician. I left feeling unheard, disrespected, and stereotyped rather than cared for as a patient seeking medical help. While I am grateful for the excellent care and professionalism shown by Dr. Rami Mansour, my experience with Gina Darr completely changed my perception of this office. I would highly advise all people of color to steer clear of her.

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    Cracked on the floor getting up to go to the bathroom.

    MD Now Urgent Care
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    Palm Beach Research Center - medcenters - Updated July 2026

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