Took my mom to get her nails done and we fully regret walking in. For months, my mom always gets…read moregel manicures whenever she goes. Simple, right? It took close to an hour and 45mins for a service that usually takes 45-50mins max. The person servicing my mom was extremely slow to do her nails because she didn't know what she was doing and this was even confirmed by the owner. Because it took so long, no massage or lotion was included like other customers. The owner and another staff member coming to work in pajamas with extra long acrylic eagle talons for nails was definitely a red flag & I should of seen this coming. The owner was forcing my mom to basically pay $100 for a very sloppy, lumpy & time-consuming manicure. After some time of arguing, she decided to lower it to $75 (still an overcharge) because of miscommunication, and didn't even apologize. The owner was extremely reluctant to see the problem from another person's point of view & stood firm on her pricing with a sense of entitlement. Apparently, she's very proud of the mediocre work that comes out of her shop & demands full payment, even if that means ripping off customers. And never once were we expecting a free or discounted service. We just wanted to pay what was fair for the low-quality that was given. I found them to be very unprofessional, unreasonable, hostile and overall a huge lack of customer service skills. Continuously talking over people in a louder voice doesn't make your claim any stronger or correct. Instead of turning a negative to positive experience to create a repeat customer, the owner opted to give major attitude to a senior customer with broken English, knowing there was a lack of communication on your businesses behalf and that was disappointing. Very ghetto, to say the least. If you're going to charge premium pricing, a premium service needs to follow. No one in their right mind can look at these sad nails & genuinely feel they got their money's worth.

Service wise this place is AMAZING. Staff is so friendly, they offer a wide variety of services and…read moredid an incredible job. No complaints there! However, price-wise is what will stop me from returning. I do a basic dip manicure (with soak off) every 4-ish weeks. I wasn't going to have time to get to my salon so I stopped in here. (Again, they did a great job so I'm glad I did!) The board said $55, I typically pay $50, no big deal. However, they charged $15 for the soak off, $12 to choose nail polish color (it was $8 for no color) and $10 to shape the nails (just filing them down because they'd grown so long). So $92 before tip. For exactly what every other salon provides in the manicure price. I was just wondering what the $55 covered if not filing and painting the nails? (Cutting the cuticles and adding oil? lol) Again, excellent service but nearly double what I've paid at all other salons. Just check the "add on" prices before you commit to a service.

Got my lashes done by Gracie today !! She did amazing. The atmosphere was so relaxing and clean,…read moredefinitely recommend. She's the sweetest and most understanding and definitely will be going back!!

The establishment has insufficient staff to serve customers efficiently. Upon arrival, customers…read moreare seated and informed that two other customers are ahead in line. I waited for 25 minutes before being advised to inquire about the remaining wait time. It would be preferable to be informed of the estimated wait upon arrival. Due to the delays, I decided to leave. Additionally, parking availability is limited.

I went in for a self-care day. The salon was clean and gorgeous when you walked in. I was…read moreimmediately greeted (which is huge for me). I picked out my color and they have a really nice selection. The water was a little cold when I put my feet in, but he adjusted it pretty quickly. I had a pedicure with the hot stones, scrub, and wax. Getting gel is an extra $20. The service was great. When I had a concern about the polish or my toenails, Sarah didn't give me any attitude. She said don't worry, I'll fix it. The foot massage with the hot stone was my absolute favorite. I'll definitely be back. And get this, if you pay in cash, you get $10 off.

Nearly every time I go to the mall, I stop in at Sephora. I was just there a couple days ago and…read morehad a fantastic experience! As soon as I walked in, I was greeted by an employee, and she asked if she could help me finding anything. I was looking for a particular makeup item and had specific characteristics I was looking for in it. She walked me over to a couple different brands, explaining how them to me and how they fit with what I was looking for. She also said I was welcome to try the products on. Often, if the product can be dispensed into a container, they'll give you a sample to take with you, which is REALLY helpful! This employee, like all others I've been helped by in this store, was very knowledgeable about the brands and which ones would satisfy my needs. I'll be coming back to make my purchase!

I recently came in following my birthday 9 days ago on September 25th. I came in today to get my…read moregift and I was super excited. I was greeted with complete negativity from the woman at the counter. I said I was coming to get my gift and she told me that I could only pick it up during the month of my birthday and that the day after it just "goes away". I wasn't asked to put my phone number in or anything. I know for a fact that it doesn't just disappear and I've picked up my birthday gift a few days late multiple times. It was completely disheartening and ruined my mood. I even checked the website to see if this was true. To my point, it was incorrect. Do better Sephora, truly broke my spirit.

I had scheduled an appointment for my friend and I for my birthday a week before. We even recieved…read morea confirmation text for our appointment a day before. On the day of our appointment (my birthday) we went into the salon and they informed us that indy beauty spot was no longer at that location. When they tried to contact Stacey she didn't answer. To say I was very disappointed and frustrated is an understatement. Later that day I recieved an email from Stacey apologizing and stating that she tried to contact the number on file. Which is my current number, and I never recieved anything. She then told me for my inconvenience she would treat my friend and I to free facials. I responded, trying to set up an appointment with no reply. It has been 3 weeks. This is not the way you should conduct business. I understand she was moving locations, but it is still totally unprofessional.

I really enjoyed my experience w Stacey and looking forward to going back. My eyelashes have looked…read moreincredible!

10/10 experience! My mom referred me to Carol and I was not disappointed. I requested blonde…read morebalayage and she was quick, efficient, and so friendly! I will definitely be back and I'm so glad I have a hair stylist I can trust. I will certainly be referring her to friends and family. On top of the great service, her prices were reasonable and affordable. The salon was easy to find and the atmosphere was so relaxing and welcoming from the moment I walked in to the moment I left. If you schedule an appointment, ask for Carol! She's got 40+ years of experience

Everything went great!! The place is nice and well organized. They offer a lot more services than…read moreI was expecting. I was just there for a haircut.

Onr of my favorite places to go for selfcare for my skin is Esthenik Skin by Nicole. She takes…read moretime to provide a consultation to see what service best fit my needs. On this particular visit, I went for a dermaplane treatment and to get eyebrows shaped/tinted. As I waited in the waiting room, their is a cocktail maker that can make margaritas to lemon drops, it's a variety available at the touch of one button, it's a cocktail Kuerig to say the least! There is a vibe set with a soothing playlist of R&B that put me at ease as I got my treatment. I left feeling like I got a new glow and my face was refreshed. I definitely recommend her services and checking out her local business in the downtown Indy area. Might I add, she has her own line of skincare products, check them out.

What does the kids say these days? Hmmm, I think it's "10/10 highly recommend, well I'm jacking…read morethat phrase today and wow this is my first visit, my son has visited before and it was an amazing experience. Listen I have been on the mission to find an esthetician that could totally gather my face. I have a combination skin of oily and dry, my T-zone gives me the blues. The rest of my face loves to taunt me by flaking and scaling and developing blackheads/whiteheads and just a real undesirable look. Let me tell you something about the owner Nicole, well let me not put her business out there because I don't want you all thinking that my favor could be a favor for you . Let's say Nicole is very accommodating, very professional and timely. When I intend on patronizing a company, my initial conversation/interaction with the individual is a determining factor of whether or not I will proceed forward with my appointment. I have had many encounters where I have simply not book based on my initial interaction and professionalism with the servicing individual. Nicole responded to me in a reasonable time, and though I did not realize that she had responded to me, she instantly continued her dialogue with me once I re-engaged. The appointment was actually for my children and I, we know that teens/puberty can create a mess of a face, and it has been over a year that I've had a lacklustre facialn myself. I remembered the last time that I took my son so this establishment, that they work wonders! I needed this experience for myself, and Nicole did not disappoint. This was by far the best facial that I've ever had! PERIOD ‼‼‼‼ I ABSOLUTELY MEAN THAT FROM THE BOTTOM OF MY . By the time I walk out of there, I promise you my face was 5 lb lighter, look at the before and after pictures from just this morning (before facial) and afternoon (after) . Now my children are little lighter in complexion, so it may appear that they have been battered and bruised, so I will update a before-and-after of them later . Mecca did an amazing job on my children. I had a chance to chat with her about what regimen they should be following based on their skin issues. We're on it! I just highly recommend this establishment, trust, you are in good hands. (Whispering) I have already gone on my calendar to remind me when my 6 weeks is approaching. This may or may not include the kids because it was so relaxing for me. Now this is a lil drive for me but.... I'm going‼ Thank you Nicole and Mecca‼

Tiffany, Abra, Jodi, Mindy and Emily are just the best! if you need gorgeous lashes, a sexy tan,…read morehot nails or really anything to make you feel beautiful this IS the place in Greenwood and really all of Indy.

Mindy is awesome!!!! My tan is exactly the color I want and her scheduling is flexible.read more