I canceled a long while ago and have been charged 8.25 a month, I had to call my bank and get them…read moreto stop payment to get this stopped not ok! 8.25x12=99 bux a year! if after this it comes out in sept I will go to small claims this is crazy! I havent been there in 2 years!

I called to cancel my membership and was told I needed to cancel in person 5 days before the…read morebilling date (1st of the month). Apparently what she meant was the 25th and didn't realize that months have different amount of days in them and not every 25th is 5 days before the 1st. I didn't even care that when I signed up that they had to literally screw on a door for me to even use the bed bc the entire place was torn apartment. In fact, it was bc of this state of repair that I agreed to their "special promotional pricing", which I was told I would lose if I cancel my membership. Instead, I was told to pause my membership for $7 a month to keep my promotional pricing or it would charge me full price if I canceled and then returned some months later. So imagine my surprise when the special pricing lasted only 15 days and was then switched to full price (which was double). So now you can see why I wanted to cancel. The manager working at the time of me trying to cancel in person was Maddi Adams. She told me she didn't care what I was told...I was still going to get charged bc it was after the 25th. She then told me neither she, other managers, their corporate office, or MY bank would help me. It was at that point I asked her how old she was and when she said "20", I said I can tell. She then said "you're a bitch". I said I can tell you don't have much life experience if you think my bank isn't going to help me. FYI my bank did stop the payment and told me she 100% could have done it herself but chose to lie and say she couldn't. Now as if this experience wasn't enough...I found out the next day (today) that Maddi recorded me without my knowledge (remember she's the manager and on the clock) and made a tik tok with that recording of me in it. And she shared it with the public. I have now reported this store and Maddi to the BBB, their corporate office, and Indiana's labor department. Oh and I was advised to get a lawyer so I am looking into that.

I genuinely don't understand how Sun Tan City manages to stay in business. The entire place feels…read morelike it hasn't been properly cleaned since 2009. The beds are always "freshly sanitized," yet somehow still feel sticky, which is honestly impressive in the worst possible way. The staff seem either completely uninterested in helping you or aggressively pushing overpriced lotions that cost more than the actual membership. Emily in specific has provided multiple bad experiences and from what I can see treats her staff disrespectfully. The "membership deals" are also a joke. good luck trying to cancel without feeling like you're negotiating a hostage situation. if you enjoy wasting money and dealing with horrible staff and a terribly run business then go here.

I walked into sun tan city to have a nice day with my sister who had a gift card from her bridal…read moreshower. This was my first time going there. Siona was at the front desk when we walked in and she was super pushy and kind of rude about selling products when we already had our own. Her attitude needs to be checked. I plan on coming in soon on my own for a spray tan, but the whole process to sign up is very inconvenient.

I walked into this tanning salon and simply told them that I wanted a couple tans. I'm nervous…read moreabout tanning too too much and didn't want a membership. Most places will start treating you differently if you don't want to sign up for the best memberships or have concern. The lady heard me and told me the first tan was free, and then showed me that I can sign up for texts and get another free tan. There was no mention of memberships or pricing or anything. I signed my little waiver and within 5 minutes got into a bed. She also gave me her recommendations, as I burn super easily, and I actually didn't come out burnt! It was super clean and I really liked the vibe of the room! Solely because of this treatment, I'll never go to another tanning salon, and I'm more than happy to come back often and pay full price! I completely understand that businesses need to make money and a profit, but this marketing is better than just handing someone a list of prices and trying to convince them to choose the most expensive one. The kindness and understanding goes a really long way

"Thank you for the great service and always being able to get a bed--best beds in town! Staff is…read morealways friendly.

If it weren't for Alayna, I would've never known what to ask for! She gave me the best info and…read moretips, and my tan has NEVER looked better. She was so kind.

I like palm beach tan bc, the atmosphere is relaxed . The salon is clean. When i have arrived at…read morethe salon, The salon associates i have met Zoe ,Kiera, and kendal have been professional, informative and very kind to me during my visits to the salon. The tanning beds are clean. I hadn't tanned for ten to fifteen years .I am amazed at how tanning has progressed. I will recommend this salon to my friends and family. It's a wonderful way to relax unwind and refocus for me, from enduring a long day.. I Thank you .I do appreciate it. Its one of the good parts of my day.. thanks for all the information and the salon.. Robbin O.

Listen - laundry is pricey anywhere you go. If we take out the cost of the actual load of clothes,…read morethis place is the best laundromat facility I've used. The customer service is friendly and attentive. They watch over the place and I never feel worried to leave my items unattended (looking at you Muncie circa 14') The amount of washers and dryers is astounding. Normally you have to wait at a location, but we never have had to. Many are the larger industrial size too! Vending machines and cleans bathrooms are available as well.

Was doing laundry at the Stop 11 and Madison establishment on 7/15/2025 at approximately 2:00am the…read morewashers had hair on them inside them the store was just really dirty the young lady working I did not see her working at all matter of fact she had at least a 45 minute conversation with ano female she just seemed very lazy.

new girl wouldn't let me tan because didn't have I wear and then wouldn't run my card on file she…read moreneeds to learn customer service

usually love coming in but today i went in for the $5 tan and was almost pressured into buying…read moreprimer which i definitely didn't need or want. but when i asked why my total was $17 she added an extra thing ive never gotten or asked for and didnt let me know about upcharges on anything else i got. all i wanted was the $5 tan and would've been great to know about the upcharges

Was pretty much pecked to death to download the app when my scan card got so worn out the barcode…read moretook several times before it would actually take it to check me in now this was last year 2022 in 2023 after my winter break. I ask " do you know when they will be changing to the app the manager could NOT give me an honest answer plus to top it off I had several of my *MY Chart* apps on my phone due medical history. I didn't have room for their app... Long story short I had to delete ALL of my medical apps just to download the Suntan City app then when you get in it you can not see one single purchase or service you have done on what day and if it was a special promotion you paid for to save points or if you used points or if it was a comp due to a faulty bed. Signed in on line and was was told by a person above management that it keeps you signed in for that bed for 1 hour. I don't live 5 minutes from the place and I wasn't even checked in when I got there and then app confirmed that I was. In my opinion you should be able to track your account like your charge card and befit card A merchant account like Marshall's, Walmart, Khols, Jc penny Macy's and so on. Other Tanning place have detailed records even hair salons. Honesty and integrity is what makes an extremely reputable business. This kind of setup is suspicious in all kinds of unethical acts to all consumers.

Best tanning place I've been too. Great, friendly staff and very fast service. The negative reviews…read moreare just being Karen's.

This is an update, but really nothing has changed since my previous review! Broad Ripple Tans is a…read moregreat local tanning salon with excellent customer service. I still find myself popping in before a vacation to get a nice glow. Tim, the owner, is always friendly and I'm always impressed that he remembers my name. That's the kind of service you find when you shop locally! Skip the large stores, just go to Broad Ripple Tans!

Tim and his staff do such a good job catering to the needs and making every customer feel…read moreimportant. Highly recommend this location. Ryan L.

Plenty of machines that are well maintained and have lots large capacity machines as well. Plus…read morevery nice staff that keep the place clean. Highly recommend.

Great Facility!! LOVE LOVE the tanning beds!! Modern updated equipment!! also, i do laundry there a…read morefew times a week, and its always clean. Friendly staff :)

My wife and I have been members here since pre-COVID. The location is new, but the business itself…read moreisn't. It relocated from Pendleton Pike. The staff is always helpful and nice. It's always clean. You also can't beat the prices and deals. We usually wait for sales where you buy a certain dollar amount and get more as a bonus in your account which can be used towards any type of tan even spray. Bonus: money you have in your account NEVER expires! Definitely worth the trip!