This review is only about the spary tan. The spray tan rarely works. I go 1-2 a month. About half the time it is down. I'm told to go to another location. Why? Have your services work? [[HIGHLIGHT]]Phone is disconnected or it doesn't take call during business hours to call and see if the Spray tan is working[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff is great. This review is solely based on ownership and the lack of upgrading services so they work consistently.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Abby is an absolute angel! Was so clear and thorough explaining the process of the tanning beds to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Extremely informative and welcoming![[ENDHIGHLIGHT]] Very happy with my membership so far and impressed with the service I love received. read more

[[HIGHLIGHT]]I'm rating this a 5 star specifically because of my interaction with Asper.[[ENDHIGHLIGHT]] I've been using Palm Beach in Petaluma for well over a year now, usually 2-3 times a month. [[HIGHLIGHT]]The staff is ALWAYS friendly.[[ENDHIGHLIGHT]] They run out of materials for their spray tans often, but I don't believe that should be a reflection on my rating. This week, Asper asked me if I knew about a specific membership program where I would be paying a monthly charge, but overall saving money on my multiple tans a month. I had NO IDEA this was a thing! [[HIGHLIGHT]]She was so personable and knowledgeable, and even guided me on how I can get my best tanning experience.[[ENDHIGHLIGHT]] HIGHLY recommend going on days Asper works! read more

Petaluma Staff is always friendly and knowledge.I feel safe when tanning. Love my glow

[[HIGHLIGHT]]They have been such a sh*tshow for the past few months.[[ENDHIGHLIGHT]] Spray tan machines never work. I've had so many experiences where I get half sprayed & have an awkward tan. Can someone please open another spray tan place in Petaluma? A machine? I know so many people that would go. Having a person do it is another option of course but it costs a lot more & I typically would not do that on a regular basis. [[HIGHLIGHT]]They also don't notify people when the beds are out so I've wasted a lot of time driving across town to come here to find out they don't work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ready to cancel my membership (and would've months ago if there was a better option!!!)[[ENDHIGHLIGHT]] read more

I've been a member here off and on for years..I stopped for some time bc of personal reasons and the poor management. I just rejoined and these girls are killing it! Super knowledgeable and the manager, Aspur, is present, kind and accommodating. Come back former members! You won't regret it! read more

Rating 10/10 for everything from the customer service to the quality of the beds. There's not too many places you walk into these days where they know your name. I can't tell you how many times I've come to tan and before I even hit the door Asper the manager has my bed ready for me. Love this place! read more

The Petaluma location is the main one I go to. All the girls there are so friendly and helpful. The store is very clean and a great atmosphere! Shout out to two of my favorite girls there are Aspur and Veronica! These girls along with their coworkers are so sweet and always down to help you with whatever it is you may need! Keep up the great work ladies!! read more

I worked at PBT Rohnert Park when it first opened, so I know how things work. First, I feel like some reviews are harsh and are nothing what I have experienced. second, the manager is great, she knows her knowledge of tanning and lotion and I have had nothing but great service. [[HIGHLIGHT]]The other ladies i have experienced are very sweet.[[ENDHIGHLIGHT]] The place is always clean and the beds are awesome. read more

I've been here twice now. By far the best tanning salon service I've received and the lobby and beds are always kept very clean! The two young ladies were friendly, professional and very knowledgeable. And my tan was affordable and turned out perfectly, very natural! Look forward to going back! read more

Palm Beach Tan - My tan was so natural, perfect for my birthday wine tasting celebration. - Skin Care Near Me - Petaluma, California

I just started tanning again after many years, and so of course I had questions, as I was sure things had changed in the tanning world. [[HIGHLIGHT]]Each and every girl I have had the pleasure of interacting with, has been friendly, knowledgeable, and just all around nice to chat with.[[ENDHIGHLIGHT]] They are all really good at their job, and answering any questions you may have. The atmosphere in there is always welcoming! They also have a nice selection of products available to purchase. [[HIGHLIGHT]]The store manager Aspur is my fave!! She is extremely knowledgeable about which product & bed is right for you, and more importantly, why.[[ENDHIGHLIGHT]] And if you're lucky, she may share a yummy snack recipe with ya! read more

We tan every weekend and over the last 8 yrs we've been going to PBT "Joslin" has become our favorite. She is kind, considerate, happy & always smiling. On the other side of that, she is also professional, always tasking but NOT at the expense of her patrons. We just wanted to let the company know what a treasure they have in Joslin. Also this lil store is kept "very clean", they are quick and waste no time turning over beds. Thank you for always making our experience over the years, a happy one. The only thing that would make it better is if you had one more platinum bed read more

I've been going to Palm Beach Tan now for a couple of years. Everyone is always so friendly and welcoming, the place is very clean and tidy, great background music and lots of fabulous products to choose from. Great selection of services too. I highly recommend using this salon. read more

I travel for work so I've been to every Palm Beach Tan salon in Sonoma county and the Petaluma location is by FAR the best location. Great service, clean, friendly/ knowledgeable staff and the location manager Aspur is Amazing! Highly recommend this location for all bed/ spray tanning needs! read more

Love the staff! Clean beds , bathroom and overall wonderful place to tan! Great vibe!!

I came in for two tans during "Dollar Tan Week" and the two staff members working made it easy for me to sign up and were very informative about the beds. I've been meaning to go back and tan for my upcoming wedding, but currently unable to due to the corona pandemic and the shelter in place. Once this is all lifted and it's safe to open business, I'll definitely be back to sign up for a membership. read more

They are having issues with being open, lately they are closed almost every time we show up and yesterday they decided to change their hours from 8-8 to 11-6 that's fine for me but other lady's were upset, and rightfully so, again today I show up and they aren't open at 11 . I come back and still they are not open . I call and a few other women call to and nobody answers, PBT clients like us who've been loyal for so long deserve an explanation.... read more

My dealings with Palm Beach Tan were always very good until I no longer lived in the area where they have services. I went in person to cancel my membership, prior to moving, and was told by a very sweet young lady that she would cancel my membership IMMEDIATELY. When I reviewed my credit card and noticed that the charges were still coming through. Upon reaching out to Palm Beach Tan (Petaluma) and speaking to their "Manager" she said, there was nothing they could do as you needed to cancel by the 25th of the month, I was there on the 27th. Okay, I completely understand BUT I was told my membership would be cancelled IMMEDIATELY. The Manager explained that she was confident that her staff did not say this and because she wasn't there she couldn't confirm it either. She was less then courteous and needs some much needed customer service and grammar skills. She was rude, curt and until I pushed her, all I kept hearing was "It's out of my control". So I asked her to have her Manager call me, or reach back out to me. She reluctantly said, she would try. Try? That's not a tough task. When she returned my call, she was fast speaking, over talking, when I had a question and I must say, "if I were her boss I would have written her up." Unacceptable behavior for someone who is supposed to be in charge. Beware that what you hear is not what will actually happen. read more

I pay 136.00 dollars for a membership to tan and the clerk at the salon won't let me tan. Why not? The computer says I owe for the month. I show my bank statements where the Palm Beach tan is withdrawing $136.00 every month like clockwork but I can't tan. I am being defrauded and shamed. No one is availability upper management to fix this. My money keeps coming out of my account to their account. Yet I cannot get the service I am paying for.! read more

Very unhappy with service! I told the lady exactly what I wanted. She charged my card, then what I paid for was not available. She states sorry I can't refund you. Well logically if you messed up the next best thing is to upgrade......nope not at this establishment. Will not go back read more

I did have an issue but after contacting palm beach Tan - the issue was rectified in 2 days. Very pleased with the response time and rectification THANKS JEN! You turned my frown upside down: ) read more

I needed to get some color before a tropical vacation. The manager was great at explaining the options to me. I've been going for almost a month and everyone is always friendly. I've never had to wait more than 5 minutes for a bed. A piece of great advice given by one of the team members on tanning in a bed - definitely tan the same amount of minutes at least twice before increasing the time another minute! I learned the hard way!!! The place is very clean and efficient. read more

My husband surprised me with a tanning package! He was helped by Jocelyne and could not be happier with his experience. Jocelyne had great customer service, was friendly and very helpful to my husband. I did my first tan today and was helped by Jessica. She knows her stuff! She set me up with products that best suited my needs and price range, explained everything to me, and was simply amazing! Love her! The place was sparkly clean with updated beds that cooled me down with mist and talked to me lol. Looking forward to many more visits and a tanner body. Highly recommend Palm Beach Tan on N. McDowell!!! Thanks for all your help Jocelyne and Jessica read more

Super friendly, and efficient service from Michelle and Emily. I walked in on a Friday afternoon, and was immediately greeted by Michelle. Shortly after, Emily answered some questions I had as well, and recommended a lotion. Both ladies were friendly, patient and efficient. Definitely recommend! read more

I really like this place ignore the other reviews it's clean and the girls up front are always sweet and helpful. It can be hard for me to make it there with much time to spare before closing, but they always let me tan when I arrive. My only wish is that they would extend their hours, but I'm sure a lot of it has to do with staffing post COVID. read more

DO NOT sign up with this salon - unless you want to go through a 3 MONTH cancellation process. I went into the salon to cancel my membership, but the folks working their said that it can only be done online. Great. I take out my phone and cancel on their website right then and there. I received a notification saying 'your request has been completed' - yet I've been charged $164. I sent an email to customer service and they said someone would reach out from the Petaluma location and take care of it. Nope. Still charged. I sent them pictures of my bank statements and they said they had NO RECORD of me being charged. Absolute liars. DO NOT USE THEM. DO NOT SIGN UP. The problem STILL has not been resolved. Trash customer service. They completely lost my business. read more

HORRENDOUS CUSTOMER SERVICE. My husband and I went into this salon yesterday July 8, 2021 and asked if we could please use the restroom. The two woman at the front desk said that it was ok. We proceeded back to the restroom and out of nowhere the two woman that work there came barging up to us and cornered us, asking if we needed help? We told them, we were fine, we were just going to use the restroom. The two woman acted like they didn't give us permission to go to the restroom. They began to ask us if we are customers and if we have a membership. And then also had started saying that now the restroom isn't working. Even though we got permission to use the restroom, we were already at the entrance of the restroom, they told us we could not use the restroom in a very rude manner. These two woman need further training in customer service and how you treat people. The way they barged up to us and cornered us made us feel very uncomfortable, especially after getting permission to proceed back to the restroom. read more

Ever since this salon was bought out by big corporation it's gone way downhill!! Been tanning here for over a decade, hours are shorter if they open on time. And they scam you out of your money!!! Watch your accounts if they have your information!! 3 money mishandling on just my account in 3 months!! And have to wait 4-6 weeks For a refund. What a joke! Go to tan tropics for a real local owner who will actually call you back read more

I posted an update on my previous review... still nothing lol no response since I reached out to "PBT feedback" still over here feeling scammed! read more

Not sure what's going on but they open at 8 am and it's almost 9 . Not very cool. Where is Melissa ??? Glad Igor up to start my day off like this. read more

Palm Beach Tan - Skin Care Near Me - Petaluma, California

Came in towards the end of April and bought a basic membership, by the first week of May I had a free Mystic and a $5.00 upgrade to a gold bed! The girls I have met are Uber friendly and courteous. Receive great deals all the time, from $1.00 upgrades to free sample packets of lotion. I do really like this place. read more

I am a very frequent tanner (5 times a week) and I love coming into this salon every morning to see Talia and Grayce. Those two are amazing and if I were rating this salon based off their customer service alone I'd give them more then just a 5 stars rating. They are always extremely helpful and make you feel like family there. I've also seen these two girls on multiple occasions go above and beyond their duties and I greatly appreciate their dedication to making sure I'm taken care of. However, when it comes to the actual beds themselves I'm a bit disappointed and my rating is only a reflection of that alone. Right now I have a diamond membership and hate to use the bed I'm actually paying for because I feel it's a waste of my tan time. The bed does not get hot and I noticed no change in my color. I thought maybe it was just me building up a tolerance to the bed, but after using the exact same bed in Rohnert Park I realized this is not the case. The diamond bed there not only gets hot, but you walk out feeling like it's already made a difference in your color. I really wish I could give this place better rating because the girls at the Petaluma location really are very helpful in pointing me in the direction of the beds with the newer bulbs and as much as I do appreciate this, at the same time, if I'm going to pay for a diamond membership then I should be able to get the quality tan that I'm looking for. If it were not for the fact that the Petaluma location is convenient and the staff is great I'd probably end up elsewhere. read more

Customer service 101!!! no clue how to take care of billing issues and generic answers such as here is our 800 number for customer service that loops to nothing...There are much better places to go don't waste your time-the beds are not great either Thumbs down read more

Love this place the staff is super friendly zero complaints. Wanted to take the time to write this because DIANE IA AMAZING she was working by herself the other day helping about 9 people check in while simultaneously cleaning the beds as customers came out and answering the phones all with a great attitude!!! On top of that she was kind enough to take the time to help me troubleshoot one of the spray tan machines. Thank you pbt team and thank you Diane for being a rockstar read more

Renee, the manager, is an absolute delight. Every time I go in there, she is always SO sweet! I went in the day before my wedding and she treated me such kindness and went above and beyond to make me feel special for my big day! I highly recommend Palm Beach Tan and feel that they have exceptional service$ read more

I visited Palm Beach Tans today only to find out that they have new ownership, I was denied a tanning session because due to the change of ownership my credit card needed to be updated and my previous month payment hadn't posted, they wanted me to pay a $11 fee to reconcile my account, I refused due to the fact that it's not my fault, and asked to speak to the manager, that was on 330 Friday afternoon April 6, I have not heard back from the manager, I believe that a $10 fee to reinstate a $17 membership is absorbent,m also over the last two years the staff has changed multiple times, many times during Covid Palm Beach tans was not open even during their posted hours, also they force their staff to wear revealing outfits that are not flattering and Degra date women, in addition to that it has come to my attention that they require their staff to stand for 10 hour shifts and not allowed to Sit, read more

I just joined palm beach tan about 2 months ago and so far i am pretty disappointed in the lack of basic tanning knowledge the employees have and basic customer service skills they severely lack! My first time tanning i had to ask the girl what the benefits were of the bed i was choosing and how to use the bed...i left it to the very last min when i was getting ready to go to my tanning room...because i was expecting her to tell me on her own. Then i came in this morning to tan and the girl working barely greeted me with a hello no smile she just looked unhappy to be there and when i asked her a simple question about if the beds have been used as in (are they warm because it's freezing! Lol) she didn't know how to answer me...and she was just sitting in an office with no greets goodbye when i left...not welcoming at all! (She had purple hair) At the very least great customer service should me a must. If there were any other tanning salons around the area i would most likely switch based on my experience so far. Hopefully they can get the basics together! read more

Very disappointed that Royal Tan was bought out by this franchise. Prices have gone up and they made me pay a 20$ initiation fee even though I had been a customer for royal tan for 10 years. The only reason I keep going here is bc it is the only tanning place near me and they bought out all the others. They took away the water machine and the mirrors that Royal provided. Water? Doesn't seem that expensive to keep a water machine for paying customers. read more

This place is great! I personally love the high energy from Jessica and Jos. They are always so fun and kind. Jessica is so positive and always running around working so hard. I have gone to the other locations and never go back because the girls are so unfriendly. This is the only Tanning place I go to now and it's because of Jessica and Jos! read more

I have had some of the worst service here. Staff can be rude and unhelpful.. however I think they have the best beds, especially the diamond level. My boyfried lives in Windsor and I in Petaluma so the multiple locations are VERY helpful! The staff in Rohnert Park is by far the best, there is a gentleman there who is so friendly and kind! read more