I'm surprised to see this salon has such great reviews. They didn't pick up a single one of my phone calls. I've been calling for 4+ days and I'm pretty sure one day ignored my call and sent it straight to voicemail. I'm new to the area and wanted to find a new waxing studio. LA they're a dime a dozen up here it's a little more scarce. I purchased a groupon and tried to book an appointment. I never even received a call back or text to address that I was trying to book an appointment and should have to feel like I'm badgering a business to book an appointment. read more

Walk up the stairway and there is a sweet little waiting room with a beautiful rug and couch. :-) Touch is to the left through the beautiful wooden double doors. Just knock if there is no a do not disturb sign. Appointments are necessary. My previous review is below and I am a bit embarrassed for going in so hard yesterday. It was just a communication error and when my time is wasted, I get very upset, as my time is extremely valuable. Rachel fully made it up with her swift and almost painless Brazilian! Wow! Impressed to say the very least! I have extremely sensitive skin too! I also have to say I am thoroughly impressed and prepaid for 2 more Brazilian waxes after her impeccable work was finished! I also had my eyebrows done and perfection once again! Yesss! I found my artist and close to home! It's only a 25 minute drive for me and I have been going all the way to the east bay! Thank you Rachel! Rachel is the epitome of what a successful, responsible, caring, considerate and professional business owner should portray from my perspective. Yesterday, there was an error in my appointment date and she took full responsibility, apologized and even apologized again when I came in. That speaks volumes! She definitely has a new client that will be returning in the regular!! Faith restored! Previous review from yesterday: Wow! My faith in client appreciation and stellar customer service is fully restored! I received a very nice apology and even an offer of a free Brazilian for the confusion today. That really shows what kind of person runs the show. Someone who is reliable and takes accountability. Someone you can respect. I admire that. I really appreciate Rachel reaching out after the mix up. I have an appointment for both my brows and Brazilian set for tomorrow now, Yay! :-) It was terrible today, but I am grateful that Rachel is an upstanding professional! I was feeling pretty unhappy. I had been there for over 45 mins and no one had even spoke to me. My appointment was scheduled for 1030. I had meter parked my car and even ended up parking In the mall after going back to the meter twice. I even wrote a note just in case someone came out, no one did. After waiting almost an hour, I decided to interrupt, the woman was a hairdresser and maybe not part of touch? I'm not sure, she asked me if I knocked on the brown double doors, it has a do not disturb on it. She then text and called Rachel, who told this other woman that my appointment is tomorrow. There had been a mix up in scheduling. I said I will come back tomorrow at 1030. I am looking forward to tomorrow and checking out Rachel's skills. Again, I really respect someone who apologizes, rather than blows someone off, very professional. read more

Touch Face and Body Studio - The waiting area - Tanning Near Me - Santa Rosa, California

Worst spray tan I have ever had. No lotion was applied to my feet or hands and you can definitely tell, I am still orange and splotchy 5 days later. Will not be returning! read more

Touch Face and Body Studio - My wrist, orange and splotchy, 5 days after my tan. - Tanning Near Me - Santa Rosa, California

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I'm sorry, I'm sure Rachael is a nice person, but I will not be back again. I did not have a pleasant experience here. I arrived 5 minutes early to the top of the stairs & a lone chair sitting next to a sign saying not to come inside. The "lobby" is a dump - complete with unfinished construction, garbage, and stained & dirty carpet. I sat & waited 10 more minutes. The door opened & someone shoved a questionnaire at me. I completed it & continued to wait. When she opened the door, she didn't even look at me, greet me, or say anything other than, "Are you my 2:00 o'clock? Go over there & undress everything". I did, and she continued to text on her phone, came in around the side of hanging fabric "doors" and asked how much I wanted removed. She did pause at this point & say she was Rachael. **This was the most excruciating waxing I have ever had. She was so rough with the application that it was almost more painful than the wax removal!** It seemed like she had somewhere to go & needed to get out of there fast. I had patches of hair left. Her cell phone rang & chimed constantly - I might consider turning off the sound. It would seem more relaxing for guests. The good news for those of you considering going in: She did use a new table paper for me, she did wear gloves, & she did not double dip. Her prices are on par with many other waxing studios. I'm sorry if she was rushed that day or I just happened to get her on a bad day. I get it, we all have them. I would rather have been told there was an emergency than have had that Brazilian that day. :( read more

Purchased a Groupon for a Brazilian with Shawna. Groupon is a great way to find a good esthetician! I'm a Brazilian veteran during the summer and Shawna did excellent work. She used two different waxing methods, no bruising or redness!!!!! It took under a 1/2 hour and was virtually painless. I do recommend taking Advil before your apt if you're skin is sensitive like mine. I'll be back! read more

I live in SF and always drive to see Rachel because her waxes are the best. She is reliable, fast, gentle (or as gentle as a Brazilian can be) and carries on great conversations. Her studio is cute, clean and private. I would never go anywhere else! read more

So far I have had two services by Rachel at Touch. The first was a groupon Brazillian, and my first. Rachel made me feel comfortable and was quick and efficient. More recently I received a spray tan from Rachel. I have gotten many many spray tans in my day and this was by far the best. She again made me feel super comfortable and was fast and efficient. Best of all, I got to shower after 2 hours! Best spray tan formula I've ever used...not too dark or orange. Thanks Rachel! read more

I have had several Brazilian waxes from Rachael and absolutely no problems. She's polite and professional. THEY CANT ANSWER THE PHONE WHILE WORKING SO I SUGGEST TEXTING FOR ANYONE NOT GETTING THRU...She gets back to me fast and can slip me in if I need something, and she has been very flexible with me as I'm disabled and sometimes have to change my appointments! How your skin reacts is about your skin and how you treat it. There are products available for angry skin or to prevent In grown hair. They can't always get them all bc your hair cycles are all different. My advice for Brazilian is take a long shower or bath prior to going, hair comes out much easier. Then don't bath for 24 hours . If you want the best results wax every 4-6 weeks and you will soon notice less hair, finer hair. I've been doing this for 15 years and it all depends on how YOU treat your skin My waxes take 20 minutes now, not painful if you soak in water, I have CHRONIC Pain so I wouldn't DO IT if it hurt me! read more

I had such a great experience here. It was my first time getting waxed and Shawna could not have been sweeter or more accommodating. She was easy to talk to, gentle, and very quick! I highly recommend this place! :) read more

I went to Touch last week to get a spay tan by Rachael. I had a fantastic experience!! The salon was really clean & nice, Rachael was on time, professional, and super sweet! The spray tan that was used on me was a product that could be washed off after 2 hours. When Rachael said I could rinse off in 2 hours she was immediately my hero! I rinsed off & the tan kept going! The best part is I'm 5 days in and it still looks fantastic... Not to mention it didn't get all over anything! I will never go anywhere else! I'm so happy I found Rachael! I highly recommend Rachael to everyone I know! I couldn't be happier with the professionalism that Rachael delivers! read more

Rachel is the best Eyelash Artist in Sonoma County! I've had lashes for over 8 years and I just started seeing Rachel. She is sooo gentle and spends so much time on you. She doesn't finish until they are perfect. Her prices are reasonable and her work is perfection! I have been practicing Esthetics for 18 years. I highly, highly recommend Rachel. read more

I bought a Groupon for a Brazilian wax with Rachel. She is very nice. Makes you feel so comfortable and made the experience a great one. I bought 2 more waxes on the spot. I will be a regular now. read more

I initially found out about Touch Face and Body through Groupon, and have sworn it ever since! It is in a great, centralized location in downtown Santa Rosa and offers nearly every beauty treatment that one might need. Rachel does a superior job at every service she provides, from facials and peels to eyebrows to spray tans. (Her peel/full facials are absolutely amazing and do wonders for the skin). Rachel is very welcoming and friendly, which makes her service that much better, and her pricing is very reasonable for the great service she provides. I highly recommend that anyone looking for a great esthetician and beauty expert seek out her service, it's a one-stop beauty shop! read more

Best spray tan. Looked super natural and made me really tan! I'm very fair. Love that it's organic. Shawna and Rachel are super sweet. Rachel let my daughter sit with her while Shawna did my spray tan And she made me feel super comfortable in such a vulnerable situation. read more

Maybe it is just the people who have a Groupon voucher but I called about 10 times over a 3 day period (at different times of the day) so I could make an appointment with anyone. My phone calls were not returned and I was left frustrated annoyed and disappointed with the salons lack of effort to return new clients phone calls. I work in the nail industry I understand that salons get busy people can't get back to you right away, but 3 days is not reasonable. doing this to a new potential client is unacceptable and reflects poorly upon the business. Groupon returned and will be trying a different place. read more

I had never been waxed and was really nervous! Rachel was amazing and easy to talk to. She made me feel at ease. The area was cute and clean. She was ready for me and even knew my name before I told her. Great customer service!!! read more

This is for Brows by Allyson!! I had the pleasure of crossing paths with Allyson when she worked for Benefit. She saves my brows from a horrible Nail Salon wax and I will not let anyone else touch them. She makes you feel so comfortable and listens to how you want your brows to look. She is amazing! read more

I feel so clean and fresh. Had a full brazilian no holes barred. Shawna is awesome, very clean and sanitary, no double dipping in the wax. She was very attentive, conscientious and meticulous. What could have been a long painful experience went quickly by and was easily manageable. I felt as if I were in good hands. Definitely recommend her for waxing. read more

Rachel is beyond AMAZING! I had the pleasure of meeting her just yesterday and I can already tell she is going to be my "Go-To" girl up here! I had first heard of Touch Face and Body thru Groupon. I went in for a Brazilian wax and walked out with an underarm wax too! She made me feel 100% comfortable and she was easy to talk to. Surprisingly, it didn't even hurt as much as I thought it was going to! I had gotten one before and that one hurt sooo much and Rachel said its because they used the wrong wax!! I'm glad that at Touch Face and Body they use the correct products and they are high-quality products that make the beautification process almost pain-free!!!!! Will definitely be going back, I even made my next appointment!! read more

Ive been seeing Rachel since i believe August of 2015 and ive been going consistently for my waxes & shes amazing. Easy to talk to and does a really good job. Im glad i gave this place a try! read more

Great experience at touch face and body. Clean space and Rachel is super professional and friendly. I hadn't been waxed for almost ten years and she put me right at ease. I definately recommend her!! read more

Wow, great place. Shawna is so helpful and does a great job. I'll definitely be back! Their spray tan looks very natural.

This review is for Brows by Allyson! She is amazing! She makes you feel comfortable, relaxed, and makes sure you leave feeling extremely satisfied with your brows! I have never felt happier with a brow service! Customer service is also great, appointments are easy to make and she sends you reminders! I love my brows and spending time with Allyson at her new spot! read more

I am lucky to have a friend who recommended Alyssa Greiner to me! After my go to brow lady name Heather left Benefit, I went to another women at Benefit who completely mess my brows up (thinned it out and didn't give it shape). I finally decided to give Alyssa a try after the traumatizing wax. She made my brow look so great! I'm the type of customer who doesn't like to just sit there. I'm a talking type and have encounter people who are quiet and it's awkward. Alyssa is so talkative, sweet, and can be herself in front of customers (obviously in a professional way). I can not recommend Alyssa enough for giving my brows it's life back for the wedding and birthday I attended last weekend. My first time coming to Touch Face and Body was tricky to spot. You can park in the parking lot on fifth street, walk to fourth street, and it's right between Miso Ramen and Tex Wasabi! Payment method: Alyssa accepts Venmo, RCU Pay, Apple Pay (transfer from phone to phone), and cash. She doesn't have a debit/credit card reader so make sure you bring one of the payment method mention above. read more

I've had excellent results with the girls of Touch. Completely satisfied with Multiple Sprays and waxing over the years. If you want a sexy tan that looks real go here! I'll be back! Thanks laddies read more

Shawna is great, I recommend her to all of my friends. She waxes me and does a great job of keeping conversation going to make me comfortable. All around good person and good at her job! read more

Thought it would be fun to take my 13 year old daughter in for a facial. What a great place to sit and relax. Shawna was Fantastic with my daughter, she made her feel at home and they talked about girl stuff. Watch my daughter enjoy something she never has done before made me feel like a Great Dad, but I may have created a monster that will want to do this all the time :) As long as I get to enjoy these moments with my daughter it's worth it. Thank you Shawna and Rachel you have a Great thing going. I'm sure I will see you again soon. read more

Not sure what Emily L. was talking about as I just had a spray tan on Friday at Touch Face and have been there several times previously and have always had fabulous results. I don't know where the idea of lotion came in as this has never been used on any spray tan I have gotten anywhere. You are supposed to exfoliate and avoid lotion, maybe this is why the previous person had issues. Needless to say Shawna is great! Rachel has done spray tans on me too and they are both awesome. Will definitely be back and often. read more

Shawna was fantastic!This was my first time being waxed and I did the Brazilian!! I will definitely be back and recommend her!! Very professional. read more

Went to Rachel for the first time. Found her on groupon! Was very pleased with the studio and Rachel. She definitely knew what she was doing. I felt relaxed and the space was super cute ! I'll be going again soon read more

called in and was able to get a very last min spray tan when a client no showed on me and it was a spur of the moment thing. My tan looks great and even and the best part its brown not orange there are 2 gals that work at this spot they were both very nice and professional and the price was very reasonable. I'll def be back thanks :) read more

Rachel is great esthetician, never disappointed with her work and the only person I trust with my brows.

Had my first Brazilian done by Rachel. Had a great experience and felt very comfortable. Great atmosphere. I will check out other services Rachel provides as I definitely trust her. read more

I wish I didn't even have to give any stars for this place.. Not sure why it even has good ratings.. I have called and called and finally got an appointment weeks later after purchasing a groupon.. Man was that a mistake. I showed up for my appointment and no one was there!! How do you even get ahold of anyone? She texts you to make an appt, which is unprofessional to say the least and then doesn't even show up.. I waited over 20 minutes in an empty disgusting lobby. Returning my groupon and contesting that it shouldn't even be on their site. Buyers beware!! read more

Emily below is high off her ass. Shawna and Rachel are fantastic. I didn't think it was possible for me to look better than I already did and then they worked their magic. Highly recommended! read more

pretty uncomfortable first waxing experience ): i was told in my confirmation that Shawna would be waxing me, but the woman who did it did not introduce herself. it also seemed like she didn't want to do it at all. there's a few patches of hair that were missed as well. i was really surprised with the experience especially because of all the good reviews, i'm not really sure what happened. read more

I've had many spray tans but this had to be one of the worst in terms of service and procedure. The woman performing the service was incredibly unfriendly and sprayed on my face even though I asked her not to. read more

Rachel is amazing. I bought a groupon that introduced me to her, but I keep going back because she is so great. She is so easy to talk to and makes me feel completely comfortable. Last week she came in just to do my eyebrows, even though she didn't have anyone else scheduled. She offers great packages and never pressures me to do/buy anything I don't want. So happy to have found this place! read more

This review is for Brows by Allyson... Simply AMAZING! My brows have never looked better! Before coming to Allyson I had thin, crooked brows and now they are much thicker with an arch, and they look cleaner and more natural! The person I went to before Allyson over-waxed and butchered my brows and Allyson brought them back to life! I have been going to her for over a year now and will never go to anyone else again. She is so sweet, friendly, professional, and skilled. She is truly a brow artist! She is very responsive and gets you an appointment as soon as possible, even if it's short notice! I highly recommend her to anyone! Well worth it. read more

Had a great facial from Shawna. I always love how good my skin looks and feels when I am done. I love the relaxing atmosphere I will definitely recommend this place! read more