I tan at PBT regularly and can't express how much I love coming here! The beds are always super clean and the bulbs are routinely changed to ensure even color. The staff is **AMAZING** !! Kim (manager), Nevaeh (asst manager), Jess, Maddie, Jessie, Alyssa, and Caelen are THE BEST and take extra steps to make me happy, welcome, and cared for. My only complaint is that they have one person closing at night. There are a lot of homeless people wandering around this neighborhood and I worry for the safety of the PBT staff! Listen up Corporate::: please schedule at least two people to close this store! read more

***One star review is for the district manager not the ladies that work at this particular location, they are lovely.*** Membership options were poorly explained during my first visit and I clearly stated that I only wanted to tan for 3 weeks. Sold a package because of how the pricing is structured. The payments are reoccurring and was charged for a month I didn't use. Started the process of cancelling (they make it difficult) and while in the process was charged AGAIN. So now we're at charged for 2 months and I visited 0 times. Asked for refund for just one of the months not both. Had to email corporate, physically go into the store and spent 15 minutes filling out a form for review by district manager. So after multiple phone calls, emails and driving 20 minutes to and from to fill out the stupid form, they said no. It was only $69 but more the principle of you wasted not only my money but now my time and the entire process was aggravating. $69 is a cheap price to keep a customer. read more

I live in California but have a monthly membership. Every time I come to this location they try to upsell me for what I normally get at my location. They just want to make additional charges. Can you make my membership consistent?? So tired of being ripped off for something I already pay for. read more

Every time I go in the girls are amazing and very helpful. After reading some of the reviews I would say Zoey need to get her head checked because Madeline (Maddie) is one of the sweetest young ladies. Kim, Jess, Nevaeh and Maddie are such an amazing team that is always happy, smiling and so friendly. Thank you ladies for being so great!!! read more

Rip Off Alert! Over charge and under deliver. ID required every time you come in, even if they know you. Beds aren't powerful enough and most everything is over priced. Level 5 bed is a joke. read more

Madeline I think? The blonde one needs some manners and friendliness training. Very rude at check in, didn't know anything about packages and was trying to aggressively get me to sign up for a promotion she knew clearly nothing about. She was argumentative and provided zero solutions. On the other hand Neveah should get 5 stars all on her own, she knows her stuff! read more

so they won't let you buy individual tans so i bought a pack of 3 for prom for 105. 80 for the pack and 25 for the single tan i used. i go back in thinking since ive already paid so much for the other 2 i dont have to pay any more right? WRONG. tried to charge me an extra 50 BUCKS FOR THE 2 TANS THAT CAME WITH THE PACK I BOUGHT. for the quality of the tan i would say not worth it at all. if youre reading this- get tanologist mousse and use a mitten and it comes out the same if not better. for 15 bucks insead of a WHOLE CAR PAYMENT read more

I was offered a free tanning package all I went in today for a visit. I was uneasy after reading the terrible reviews on yelp but I'm a maverick and bad ratings don't scare me. I walked in and waited about 3 minutes before Mariah came out to greet me. I liked that the way it was set up it felt more like a health spa than a cheesy tanning salon. I told Mariah I was a super rookie and she was great, taking me on a tour, explaining how everything worked and the difference between the beds. She was so great and treated me like an important client. She recommended some great lotions and set me up with a tanning bed. The tanning experience was very relaxing and fun. I'm not saying I'm going to be a super tanner but for what it is I enjoyed myself thoroughly. read more

Palm Beach Tan - This is the place - Tanning Beds Near Me - Scottsdale, Arizona

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Horrible service from corporate. Billed for 8 months after instructed palm beach tan to cancel membership. Called, used PBT email web messaging, walked into store... still they continued to bill and debit my account. No reply no refund. What a scam. read more

I have been going to this location for about 8 months or so and the tanning salon has always been up kept and neat when I walk in. The lobby floors really are squeaky clean. Summer and Austyn are rock stars! They are very knowledgeable on the prices that correspond with each bed, how they operate, lotions, computer system, etc. Overall I'm pretty pleased coming here. The beds are good and I always come out leaving with a little bit of color. read more

Absolutely LOVE coming here!! The entire staff is always so kind and helpful with everything! The beds are amazing, and is kept very clean. 5/5 read more

I had a subscriptIon for about a year. The last time I went there was in 2016. I cancelled my subscription many years ago because the young lady up front was rude and had made an unkind and somewhat racists remark to me. Then proceeded to let other women go ahead or me- my tan was always orange. I called today to inquire why they kept charging a card they did not have and wasn't even on the authorization, they said they would not refund me for 4 years of billing. That's a total of $3,456. Thievery to say the least. My authorization does not reflect my signature nor does it reflect my credit card. read more

Be aware there are a lot of add-ons that they do not tell you they are adding. I was tricked into buying $60 worth in 1 tan. I usually pay 20-25 elsewhere. They didn't ask how dark I wanted to go they didn't have a printed menu with options. I would go anywhere else but here. Customer service was not pleasurable either. read more

Immediately from walking in the worker was extremely rude. Nowhere on the website didn't say minors needed parental consent before getting a tan. She was unnecessarily rude and extremely defensive when we asked price. I would never recommend going here, because she's a bitch. Thank you. read more

I have never experienced an establishment with more unpleasant staff than this place. Every time I walk in, I feel like a huge inconvenience. I get that they work on commission but you should treat every customer with respect and make them feel welcome, not uncomfortable. I would cancel my membership in a heartbeat if it was not so conveniently located to where I live. 2 stars because the equipment is top notch and the salon is clean. read more

Kind of sad this place has some 1 star reviews. I think anyone who gives a 1 star review is probably uppity and expects people to kiss the ground they walk on. I AM NOT ONE OF THOSE PEOPLE, I GIVE IT TO YOU STRAIGHT! Anyhow!! I actually love this place. The girl that helped me sign up for my membership was professional and helpful (I think Summer? The manager?). I was going almost every day for a couple of weeks then missed the last couple of weeks. When you sign up you get a complimentary spray tan, which I wanted to use in the days leading up to my trip to Mexico, but I knew it would expire before then. I literally went for the first time this morning in 2 weeks and Aystin was manning the desk. I asked him if there was any way he'd be able to extend my free spray tan use because of my upcoming trip. He clicked a few buttons on the keypad and was able to extend the deadline! I was super super greatful and thanked him over and over. Other than that, it's pretty chill here, very clean, I say the staff is attentive and helpful. I don't use their products because products sold anywhere in places like these tend to be high (plus I personally just rub coconut or jojoba oil on before I do my tanning). Your time in the beds goes by quickly, I start at 10 minutes then work my way up to 12 and 15 minutes. Great little time to take a quick nap! Maybe the people who gave bad reviews just don't tan very well and are looking to blame others. I love you Palm Beach Tan! read more

Honestly, I am so so so disappointed in this take over from Darque Tan. I actually wrote Palm Beach a personalized letter about their staff , the horrible service and HORRIBLE products.... I have YET to hear back... I use the versa spa tanning which I am not sure why the solution they switched to requires me to literally tan three to four times in a row to get the color I want. I have asked the people that work there why this is and been told "its much more natural looking". No. Its not. It doesnt even look like I got tanned AT ALL. I am paying 50-60 bucks a month for a tanning membership, I would expect to look tan after one time. Also, I lost my ring there and their new policy about having to come into the store to discuss this is insane but I did it anyways and the girl told me she "had no clue where the lost and found was kept and I would have to come back later when someone else was working". Great, thanks for all your help. I was soo pleased with Darque Tan I am so sad that Palm Beach has taken over and that the product and service they provide has gone so down hill. I cant spread the word enough about how NOT to pick this tanning place to all my friends and family. read more

Update: I knew I had to come back because it was cheaper for me to buy 3 spray tans than 1. I used both tans recently and I've noticed the quality of the tan has gone down significantly. I get the darkest shade you can go & barely feel tan the next day. My boyfriend doesn't even notice like he used to. Also the VersoPro seems to have been downgraded where they don't do the pre-spray anymore & the drying amounts have changed. If I would have known that the first time I would have been less confused. But they told me the second time I went in. You're better off going to a custom tan place for way less & for a longer lasting, better quality spray tan. I recommend the Bronze Bar in Old Town Scottsdale -- huge fan. Lastly, I received a comment on my review from 2/24 from Penelope M. of Palm Beach Tan asking for more information about my poor experience. I responded by email on 3/7 & never heard anything back. read more

DO NOT GO TO THIS TANNING SALON! I cancelled my membership, & they continued to take money out of my account for 3 months before I noticed it, & when I tried to get my money back, the district manager would not approve the refund! So I'm out over $150! The girls that work there are rude and the place is dirty. Every time I go in there to tan, they look at me like I'm some kind of trash on the side of the road. I hope this place closes down due to lack of customers. Or because they are ripping people off. Take my advice & find another tanning salon. It's run by a bunch of girls who have no idea what they are doing. read more

Worst place ever!!!!!! Every single time I go to this location they screw up something with my membership. They sold me a package of 10 tans at the highest level and didn't tell me that you have 90 days to use the tans and deleted the remaining 3 which is over $100. They don't know how to appropriately train their new employees And cannot figure out how to use their system without calling a manager... Will never be going to this horrible location again! read more

I went to get a spray tan, and I asked for the darkest color possible and let me tell you, I am beyond pale!! Completely overpriced and the girl at the register kept pressuring me to upgrade to these enhancements that's made my spray tan 60$. Ridiculous. For a custom spray tan, I get that. But not for a machine. I was beyond unhappy about the tan. I did it the night before leaving for Miami and now I am completely pale in Florida! Don't waste your time on this place. read more

I stopped by to purchase a spray tan and somehow got signed up for monthly UV tanning? I called in to cancel this monthly charge and the "manager" insisted that she could not cancel my account over the phone and that I needed to cancel in person. I explained that I lived over 30 minutes away and she said that it would continue to charge my card until I came in. And she said this all with a smile in her voice. She was very condescending and had no care for my needs. I asked to speak to the manager and she giggled and explained that she was the manager. Worst experience, worst service and worst spray tan (it only sprays front and back, NO sides). BTW ... I would never sign up for monthly tanning beds, hence the reason I was purchasing spray tanning. Total SCAM!! read more

Credit card was stolen and they wanted me to pay $25 to reactivate my account. Store manager Summer refused to waive the $25 and refused to let me use the $20 tan I had pre paid for on top of my monthly membership. Asked to just cancel the account and they wouldn't even let me do that unless I paid the $25. Got the number to corporate, with a extension for a woman named Taylor, she did not answer, surprise surprise. Scam city, population palm beach tan. read more

Do not go near this place. Do not pre-pay any money to these people. This is a shoddy BAIT & SWITCH OPERATION.. They sell you a spray tan package but they don't tell you that it expires. I prefer paid for 5 sessions and they are now saying the last 2 expired. How can a spray tan session that I paid for expire? It's not milk! They wouldn't even discuss the absurdity of something expiring that in reality, can never expire. read more

I have been to this location a few times. Every time Shelbi has been at the front desk and has been extremely Helpful and very sweet. When signing up she made sure I was aware of all the different tanning bed levels and different promotions going on. Also when getting spray tans she has made sure I understood fully how to use the machine and get the best color. Such a sweetheart. Very happy with her services and this location. read more

the staff is great! kept super clean and doing a great job handling covid-19. super knowledgeable about all things tanning!

I have been a member at Palm Beach for about 6 years. And I have been a regular at this location for about 6 months now. All of the associates are super friendly and knowledgeable on the beds & products. Most of the associates know my name now which makes the whole experience that much better. The beds are always clean and have strong bulbs so I always walk out with a nice glow. read more

Staff is beyond unfriendly and don't even think about canceling or freezing your membership and having legitimate information as to what the fees entail. When I tried to cancel my membership the first time they said I would have to use my last monthly tan then and there which I was not ready to do. I was not given my full allotted month that I already paid for. So I froze instead with the staff saying that it would cost seven dollars a month which is no big deal and after "that adds up you can use that money towards other tans/ etc". What they don't tell you is that that money can't be spent on monthly tans or memberships and can go to lotions that are grossly overpriced (only one time they let me use towards a tan but all other times I was told it's impossible).On top of that the staff gives you attitude for even inquiring on information ... making it insanely uncomfortable. Even with a $20 tanning membership which is one tan per month you're paying another $20 for god knows what when u actually go in for your tan. This just doesn't even deserve one star in my opinion. read more

The staff is great and the beds always clean, ready to go and HOT! Thanks for the great tan!! Products are priced a ridiculously high!! You can buy 3 lotions on Amazon for the price of one in store!! read more

Never doing business here again. The first time my husband prepaid for 3 Tans for me here. I came to redeem the first one and they said there was a note in the computer saying my husband wanted me to purchase all this extra stuff which ended up costing me $60 extra. When I got home my husband said he never said to buy all that. I let that go went back a second time went to get my third tan and they said it had expired and wanted to charge me an additional $32. This business is poorly-run and I refuse to go here again buyer beware. read more

I always have a good experience when I go to this location. The girls are really friendly and the service is good. The salon is really clean and they do their educating of products but don't push too hard. I haven't had any problems yet and hope to continue to have good experiences! Working in tanning for 4 years I have come to appreciate a good salon with good equipment and fair prices! read more

I've been a member for over three years. I've always been treated extremely well. The place is clean. The beds are great. The staff is wonderful. read more

I just wanted to share my story so that nobody got ripped off the way that I did. Everyone knows I have been going to Palm Beach tan for about 6 months now. I have done nothing but brag about them I have never complained on them. I went to the Decatur location and found out that my package included spray tanning. Every time I ask the coolman location they told me it would be $35 plus the additives. I was told by the Decatur location to contact them about this because they also sell kits for their new amethyst tanning lotion. Which is around $200. Decatur told me that they should have not sold me one bottle they should have told me the kit would be the next day. So I contacted their main office and they told me to not come back. I did not cuss them. I was not ugly to them. I told them that I thought it was wrong that I've been paying for services that I have not received and was told I would be charged for. I am very hurt by this company. Everyone that knows me knows that I have been very good to them and have spoke nothing but nice words on them. I was only doing what the Decatur location told me to do. So this hurt me and I have no way to contact anybody about it. So if anybody has any ideas on what I should do please let me know. And be careful going to the location because you can be a loyal customer. I've spent thousands in that store and over one complaint they told me that I could not come back. I wish I could tag them in this but I can't but I just wanted to let everybody know in case you decide to tan there this summer. read more

This place just recently took over Darque Tan, which provided great service to it's customers I'm giving this place an extra star because the staff are nice people but totally replaced the staff I was used to working with. Not only that, but the manager used to always work there when I would go in and knew me on a first and last name basis, as well as knew my tanning bed preferences. This place no longer gives tanning tattoo stickers and has pretty expensive prices in merchandise, with no deals in sight. The rooms themselves are pretty blank, which I understand they are going through a remodel But there are no trash cans or mirrors, which sometimes makes it difficult when getting dressed to go and run the rest of my errands. Lastly, I know this is probably a law, but never before have I been restricted by the 24 hour rule and I know I have probably circumvented it without knowing it per the Darque staff. I just think it's frustrating that I have to go in at the same time or later if I need to go every day before a major promo event that I'm working. What's the point in having a membership if I can go into the store in the evening on a day I work but can't go in the next afternoon on my day off. Too much has changed within the last month to want me to keep my membership. Also, I've noticed that half of the staff aren't tan themselves which makes me go "hmm". read more

Friday night at 5pm. No cleaning lady and I have been waiting for my bed to get cleaned for 9 minutes now. The girl at the front desk will push lotion on you like a used car salesman while everyone waits to be served. You pay per session. No matter how long you go 5 min or max time, you pay full price. Oh and the best bed I paid for in packages is broke today. *shakes his head* I miss Darque Tan read more

DONT go to this location. The front desk girls were rude and didn't help whatsoever. My spray was horrible and didn't last at all. I will never be going back to this location. Hire some employees who actually care. read more

I went to Palm Beach Tan very excited to see if it was going to be a place I would want to switch to, since it is close to my work. However, it is FAR from it. When I went in, Mariah was the one who helped me and she was incredibly rude, and looked like she was ready for a night on the town, not to be at work. I found her very unhelpful and short with me. I can't believe that staff would act that way, and was very disappointed with the customer service. I will not be going back if that's the way their assistant manager acts. read more

Extremely pleased with how my visit went! I'm a first time customer for palm beach tan and they easily exceeded all my expectations. I used to work at a tanning salon in Washington so I'm usually quiet skeptical when it comes to trying new salons, but is safe to say I've found my new place! Also if you get the chance to meet Aystin at the front desk you'll have an amazing experience no doubt! Overall great customer service and very clean salon. read more

You know when you try a place and it's great? And then the next times are terrible? Yes, that is indeed what happened here. I get the 24 hour tanning rule, but if you're within one or two hours I don't think you should turn someone away...however beyond all of that is this: I wanted to tan a few times for an event, I was told it would be cheaper to do this as a month membership. Okay fine. Done. Okay now three weeks later at the end of the month (what I paid for) I'm ready to be done I tell Melissa I want to cancel, she says it has to be done by the 25th, so naturally my response is "it is the 25th" oh no she didn't mean the 25th she meant before...like the 24th as in by. That's absurd. She says she'll talk to her manager. I come out of the bed and ask her if she's going to talk to her or what. She starts trying to explain that I have no choice but to wait another month because it is required to have one withdrawal before canceling...you did withdraw, you know, the first day, "no withdrawal as in automatic withdrawal" Well if you had told me that I wouldn't have given you my business. "You should have gotten a printout of this on your agreement" I didn't. "Well she should have told you about the withdrawal." Well she didn't. *starts looking through the agreement she is referring to* - surprise she can't. It actually says if I want to cancel within 30 days they'll refund you minus your sessions blah blah blah. Since she can't find the claim to support her theory "Okay well here is corporates number call them I can't do this for you." I call, no it is not customer service, it's an automated service telling me where the nearest location is. Look up the number online, after searching forever. Obviously they don't pick up it's Sunday. So I call the Chandler location "oh yeh we just have to have you come in and sign the paperwork! Who told you you couldn't?" -_- call back the store I was just at...told her the other stores told me they could do this but that location is an incredible inconvenience for me to go to. Melissa responds "it's not that I can't cancel it...you're just still going to get charged $60 for another month. Who did you speak to at the other location?" You've got to be kidding me. Call the Shea location as it's the next closest..."of course we can you jut have to come in to sign today because it is the 25th" so you won't Charge me? "Correct" Thank you Shea and Chandler for knowing your policies. Scottsdale - please train your employees better, starting with this one. read more

I feel like the service provided needs to be aligned. The way the girls specifically (there's one guy who I've interacted with, who is always nice & professional) come across a little snooty. I feel like their attitude towards me, is like they're above me. They don't have a friendly and inviting presence and it varies every time I go in. I work in retail and truly believe that your interaction with your customer should be welcoming and friendly. The girls don't seem genuine at all. I can never predict what my interaction will be like and it's honestly making me feel like switching tanning salons. It already took me awhile to get use to the price differences from darque tan. read more