let me start off by saying in work in the imaging field. I have been a Registered Radiologic Technologist for 20+ years. I have scheduled, authorized and preformed MRIs xrays and dexa scans. thay being said I know how the system works....
It started off when I called to schedule 8/3. my dr order 4 MRIs brain,cervical, thoracic and lumbar spine with and without contrast. I was booked for 2 scans Saturday and 2 scans Sunday 8/11 & 8/12. I asked for my prior scans to be compared to new. they assured me they would get authorization and inform me of my portion due prior to scans. fast forward to Wednesday 8/8 authorization were received and my portion would be under 85 per scan. well scheduling make mistakes scans where entered wrong and was told we cant accommodate sat and sun. because there is no radiologist on staff. i had been calling everday multiple times a day for any cancellations you think they would have picked up on their scheduling error but no. then i was told I have a 1 thousand dollar deductible. 3 of the 4 Scans were squeezed in thankfully. upon check in I again stated to please compare my new scans with old and also told the mri tech to compare. scans were done i was told it would take 2 hrs not true. more like 3 1/4 hours.i told check out girl to please compare new with old scans. waited for my disk. then informed the 3 scans would be $800. bc I haven't reached my 1,000.00 deductible. Um no I have a $500 deductible. $75.00 per scan not subject to deductible. as per the written terms of my insurance contract. I hesitating paid $600.00 and told them I would be contacting my insurance company. Well low and behold I was right $75.00 per scan not subject to deductible. but according to them they called and verified and received authorizations. I had to have my health insurance company personally call and explain my plan and coverage. that stated they had no record of me paying said $600.00. I would have to wait till the claim was paid by insurance company and wait for the explanation of benefits was sent to be reimbursed.
my ordering dr called me today and informed me the scans were not compared and please contact palm harbor MRI to have compared bc they tried numerous times to call and could not get through.
today after 8 phone calls to Ashley,wendy, Aurora I explained EVERYTHING and my frustration. I asked for my scans to be reread to even send through telearad system bc I needed these results today.
Its 5 pm and I have no clue what is going on.
Please Do yourself a favor and go anywhere else for your imaging needs. Saint Pete Mri,price Hoffman stone, gateway radiology, Bay care anywhere but here. I will not refer my patients To Palm Harbor mri under no circumstances. read more