I've had a gift card since May 2026. I decided to use it today and I was randomly given the best…read moremassage I've ever had by Liza Furman who asked me what part of my body would like to be massaged. She knew Just what to do. I can't say enough how thrilled I was with this incredible massage I received today. Thank you thank you Liza!! I'll be back to see you again. Robin Ovadia

I have been getting my RMT massages here since 2022 and they always provide such a great…read moreexperience. It's an elevated spa experience with heated beds, warm towels and aromatic scents. I prefer some masseuses over others. Diana is the best and highly recommend. I have also gotten a few facials here, and Oksana gives the best face massages. Jenna and Nika are great receptionist and always provide excellent service. I like how you can easily book an apt online because sometimes they don't pick up on phone calls. Highly recommend and will continue coming back here.

The behavior shown by these employees was extremely unprofessional, disrespectful, and…read moreinappropriate for anyone working in customer service. Customers should never be mocked, insulted, or made to feel unwelcome. Calling someone a "loser" or behaving in a way that appears to ridicule a customer reflects poorly on the business as a whole. Customer service requires patience, respect, and professionalism, even in difficult situations. If employees are unable to treat customers with basic courtesy, they need additional training in professionalism, communication, and conflict resolution before representing a business. Incidents like this can seriously damage a company's reputation and make customers think twice about returning. Management should take this behavior seriously and ensure their staff understand the standards expected in a customer-facing role.

I took my girlfriend for a laser service and as soon as I entered the door some maniac employee…read morejust started screaming "GET TF AWAY, GET THE F AWAY, GET TF AWAY, GET THE F AWAY" I don't recommend this place to anyone, the quality is bad, and the vibes of this place are terrible. You will get yelled at and kicked out for no reason. The other employees are worse, they condone this behavior and are friends with the girl. Don't trust her or any of the employees they all think the same about us customers.

I have known the Gee family for well over 10 years personally. I live overseas and and made an…read moreappointment for my brows to be done and attended the appointment and on this occasion received great service. While there, I scheduled an appointment for a facial, and explained that I would be back in Toronto and spoke to the facialist at length about what we would do on that appointment. I left my CC to secure the appt. I received a text confirmation AND email confirmation as well as a form to fill out prior to the appointment as well as a note that cancellations less than 24 hours prior to appt would result in being charged for the cost of the appt. I have no issue with this. Today on March 3, less than one hour before my confirmed appointment I got a call from Gee Beauty explaining they needed to cancel the appointment, with no reason, couldn't offer a new rescheduled appointment, didn't offer an alternative time, or day and when I questioned why and how they can do this but charge their customers when they cancel- the person hung up on me. I called back twice and my calls went straight to voicemail. I left a voicemail- no reply, I then called later the same day and Sarah picked up, I explained the situation and asked about the poor service and she hung up on me. So AVOID GEE BEAUTY - a once amazing, customer centric family run business is now being run by a bunch of ignorant, deplorable, rude and entitled kids that hang up on clients. Take your $300 and spend it anywhere else for a facial. NO one deserves to be treated like that.

Attended a Makeup Masterclass event and really enjoyed it, a great way to try the Gee products and…read morepractice makeup application tips on ourselves, friendly staff at the Gee Beauty location in Toronto, attendees were friendly also, I will return again for future Masterclasses

I'm so glad this new gem replaced the old NCIX. I can't have enough good things to say about Moss…read more First of all, if you like Asian skincare and haircare products, this is your spot. They sell a large variety of Japanese, Korean and other brands from Asia all in one place. It's like going to pacific mall except not hectic and full of crazy people. The store has such a cute aesthetic too, very IG worthy if you're into that. It's just so cute and gives a vibe for you to stay and make yourself at home rather than "get what you need and get tf out" They also have a salon attached to it - looks amazing and aesthetic. They offer a lot of different hair services. The most amazing part is the eyelash boutique they have in the back with nice comfy beds, a blanket and it's just so comfy, I definitely fell asleep during my service. Tiana is an eyelash god. She has the most delicate hands and I seriously felt nothing when she was doing it. I've had lash technicians poke at my eyes and I've got to say this was the most comfortable experience I've had. I got the mega diamond lashes done and damn mama, they are THICCC. What seriously surprised me is how light and fluffy they are - I expected heavy lashes which I can barely see out of (which is what my heavy mink lashes feel like) but nope! Even when you touch them, they feel like real thick lashes. My mom can't stop touching it and I've had mad compliments in the one day I've had them on. Tiana told me they're high quality lashes from Japan and you can definitely see and feel the difference. I'm not just hyping this place up, you need to try and you'll definitely feel the difference for yourself. If you've ever had your lashes done before and don't expect to be surprised, boiiiii you don't know what you're in for. Overall 5/5 service, quality and everything else. Moss, thank you for being here! You're the gold in FMP.

I originally heard about the eyelash extension services at Moss when I was getting my hair done at…read moretheir neighboring salon (which was great!) so I thought it would be a good idea to try it out. I am absolutely in love with the results! My short straight Asian lashes were transformed into the wispy fluttering lashes that I've always wanted! They looked completely natural as well and I received many compliments by friends and family on how great my lashes looked! First off, the atmosphere inside Moss was clean and fresh, and their lash stations were located in a very pretty area at the back of the store that was nice and cozy. My lash tech did a great job in making sure I was comfortable the entire time, and explained what she was doing so I was never in the dark about what was happening (even with my eyes closed haha). I got the Love Classic set and the whole process took just a little over an hour and a half. At one point I was so relaxed I ended up falling asleep! I will definitely be coming back to get fills when I can, and would gladly recommend this place to anyone wanting to amp up their lash game!

Terrible customer service. I came in in person to check out the place and to make an appointment…read more Guy at the front told me to just check online instead of just helping me. He goes to to explain me just uses the same system to book clients so I can do it myself like him. What??? He had the opportunity to book me in as a paying customer but I guess that's too much work for him? Lost a customer and sale right there.

Today I left the saloon with happy smile. Steven did a awesome job as usual. Goof customer service,…read morewith respect. A good environment.