I sat on this review all night because I didn't want to look or feel like I was overreacting. Especially after leaving a good review on their server without realizing the injury. I used to love going here. I never had many horrible experiences. However, last time I was there, I felt rushed and I was out in 10 minutes for an eyebrow appointment. Granted the lady did say she was quite busy with laser services. The manager reached out and I was quite apologetic as I did not want anyone to get into trouble for a review I left. After 5 weeks, I decided to return and unfortunately I was paired with the same lady like last time. Although extremely nice, I think there there needs to be a few more training sessions. She threaded my brows. When she did my right brow, it was fine. But my left, I felt a sharp pain many times but didn't think nothing of it other than my eyebrow hairs not wanting to leave my face. I left I was happy and my eye brows looked good. What I notice when I return home was trauma to my brow bone. Lots of trauma and blood and tender feeling. I ended up applying topical cream for the cuts. I do believe this will be my last session there. read more

WAXON Laser + Waxbar - Vaughan Bathurst & Rutherford - Waxing Near Me - Vaughan, Ontario

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Rude and unprofessional front desk staff. Should hire friendlier staff. Won't be giving this place my business.

I've been wanting to go to this establishment for while now. I try to walk in but they're busy (which is definitely understandable) so I knew I was going to be in the area today so yesterday I made an appointment. Oh I was so glad that I did! When I walked in I was warmly greeted! Refreshing to walk into a place during rush hour traffic and see a smiling face. I was informed I need to fill out the paperwork as I am a new client. Once that was completed then I was sat down and waited. I had Sarah as an aesthetician and she was WONDERFUL. Very personable and it was not awkward at all. (I only got eyebrow threading, however you know when it's a new place it sometimes is awkward.) honestly I live in Newmarket but I definitely see myself coming back and starting a tab! Thank you so much for a great experience read more

I have been coming to this location for a couple of years for a Braziliant and eyebrows waxing and have always ever seen Stephanie, who is absolutely AMAZING. ALWAYS book with her! :) Here comes the bad part: Stephanie was unwell and I made the horrendous mistake of accepting an alternative appointment with Bridget. (I think that was her name). She was unfriendly, did not listen or pay attention to the fact that I told her I was pregnant and sensitive so to be patient and gentle. (BTW I've had Brazilians for over 15 years on a monthly basis and have very little hair growth so it should not have hurt but) OMG It was BAD! I had to come back home and ice myself, something I have never done ever. Bridget informed me of her years of experience (apparently customers are idiots, thank you Bridget) yet did not seem to think it worth her while to wax in smaller patches. Also thank you for pushing down heavily on my tummy! Stephanie is wonderful!! She is courteous, kind, respectful, patient and so professional. I'm not always sensitive but she always accommodates sensitivities. This location has been good to me (thank you to Stephanie for that) but I am shocked by the unprofessional attitude and technique of Bridget. YIKES! I ran out of the room as soon as I could! I guess I never realized what an enormous difference it makes to your pain management when you are working with a true professional like Stephanie. This is a mixed review but thank goodness for Stephanie! ps: I see another review below from a Kelly with a similar experience with a person whose name begins with a B. That review sounds like Bridget to me! read more

I fell in love with the atmosphere , cleanliness and location . The bright lights, the happy yellow colors, the complimentary water bottle upon arrival is top notch. I had Wanessa for my wax and she is a DOLL! She's a ball of fire who LOVES her job!!! Her priority is her clients happiness! I love the wax they use at WAXON bar, it's fresh, great quality and doesn't have a bad smell. My wax was superquick and done incredibly. I love how clean the place is and how they do not double dip wax utensils, all the products are WAXON brand and you know you're getting quality product. I had the pleasure of meeting Sarah at the owner of this bar who is an absolute sweetheart and only wants the best for her clients. I recommended this place to all of my friends to come for a wax and they all left super happy and can't wait to come back. Look no further for a wax bar in Thornhill this is the place to go to. read more

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Decided to try this place since my regular sugaring lady was booked for the next 2-3 weeks, and didn't like the previous places I have tried waxing. I found that the reviews here were very positive so I booked an appointment online the evening prior to the date I wanted to come in with Sarah K because of one of the previous reviews here that mentioned her. I found it convenient that I received a confirmation email with the consent form for first time clients. It was easy to fill out online prior to coming in for my appointment. The unit was easy to find within the plaza. Upon arrival, I was greeted by the front desk girls. I mentioned that I filled out the online consent form, so I did not need to fill it out when I arrived. I came about 15 minutes early and Sarah was able to take me in early after waiting about 3-5 minutes. Sarah asked if it was my first time coming to Wax On and I said yes and also mentioned to her that I normally do sugaring since I've had previously bad reactions after wax appointments at different places. She was knowledgeable on the products and mentioned their wax is all natural ingredients unlike the other wax places. I found it odd that I had to undress with the waxologist in the room, but whatever, it's not like she wasn't gonna see anything during my Brazilian appointment (lol). The procedure was almost painless! I was so surprised since I've never felt so at ease during a Brazilian before. Sarah made it quick and easy. She also recommended products for ingrowns which I will probably pick up next time. Looking forward to coming back next month for another appointment with Sarah! read more

I'll start off by sharing that I am extremely hesitant to try new waxing places because I am picky re: cleanliness, product and technique. This was by far the BEST experience I had - from the beautiful ambiance (the wax bar looks exactly like how you see in the pictures), friendly receptionist Cassie (she brought a chair to hold my cell phone while it was charging so I didn't need to put it on the floor... super kind gesture that I wasn't expecting nor even thinking about)! I'm timid when it comes to getting a Brazilian - I get nervous as I'm completely at the professional's mercy lol and they see everything!!! But this was almost painless, overall it was like a 1 of 10 in pain - because the technique Amanda applied was flawless. She pulled small patches at a time and was very skilled at what she was doing. I can definitely identify a good waxing technique when I feel it! I'm almost convinced that waxing is less painful than sugaring as the technique is the same... I prefer sugaring for the natural ingredients, but for the experience - I might just convert back to waxing. And there's nobody I would trust more than Amanda at Waxon Vaughan- it is worth the trip!! :) read more

I'm soooooo happy to discover this place. I had a great experience getting my waxing job here. Prior to this find, I was hopping from one place to another. I'd find a place with good price but wax job was just ok or I end up with rashes, or go to an expensive place and it would be painful and service sucks. So when I found this place, I was skeptical. However after my first visit, I am now a believer that a clean friendly and good valued place does exist! The best part is, the pain is very minimal here and the results are amazinggggg! Honestly I always get nervous getting any waxing done whether it's an eyebrow or a Brazilian. However their technique and the wax they use greatly reduces any pain. For sensitive areas they use hard wax which is placed on the hair then left to dry then they peel it off, no strip needed. This is literally the best Brazilian experience ever. Even better and less painful then sugaring. The place is also super clean, modern, and easy to find, in a big plaza with lots of amenities. This ones a keeper for me. read more

fatema always does a great job with my brows, threading is a little more painful (imo) but the results are great and i have never had a bad experience in the many times i have been to this location the last few months. read more

I had the most unpleasant experience with the lady who waxed me (name starts with a B). It was my first time ever getting a wax done and I came here with high hopes due to the perfect score and great reviews. Unfortunately I had the most uncomfortable experience and will never come back. When I walked into the room, B did not acknowledge, smile or even looked me in the eye, and told me to take off my clothes and lie down. I told her this was my first time getting a Brazilian wax and I was pretty nervous. However she ignored me, there was no reassurance that it will be a quick procedure, she made no effort to redirect my nervousness and concerns, and applied the wax on me. It took her a few tries, more than necessary honestly felt like she just slapped it on and was ripping my skin off. After the wax was over, she gave me no advice on after care, never looked me in the eye, just said it's done, so I got dressed and left. I asked the receptionist at the front desk if there was an after care instruction pamphlet I can take home, and even she was surprised and said no we don't provide that cause usually the aesthetician will tell you what to do after the procedure. Anyways it's really too bad because the spa is clean and bright, seems like they use quality ingredients but the attitude of B, my god how did she get hired in the first place? If you ever try this place, maybe you'll have better luck with another aesthetician. read more

Amazing from the very start. I made my appointment online with no issues and enjoyed my confirmation emails. I went to the waxbar a couple hours before my appointment so I could know where to park & to purchase the numbing cream. That was my first impression of the wax bar and it went great - the receptionist was extremely friendly and the environment is very bright and happy. At the time of my appointment I was greeted with smiles and a relaxing atmosphere. Lavinia who was my waxologist was great. Kind, gentle & extremely good at her job. We chatted the whole way through and she made me so comfortable. I'm looking forward to my next Brazilian now! Thank you so much to the ladies at WaxOn for making me feel good and feel like I'm with friends. P.S - the waxologist stays in the room with you while you undress, which I did find different but not at all uncomfortable. (I mean, she's about to see a lot more then just me changing haha) read more

I had the most amazing experience here with a new waxer, Chloe. She was professional, friendly, thorough and fast! The experience was top notch from the time I entered till the time I left. I am a professional nail technician and I look for sanitation in this kind of industry and Waxon didn't disappoint! I will certainly be back and I will spread the word to all my friends to come to this location and Chloe in particular as she was nothing short of stellar! Great job Waxon! read more

I decided to cancel another appointment at a different waxing place to go to WAXON and it was such a great decision! The staff is friendly and the place itself was clean. Anna did a great job as she made me feel comfortable and tried to make it as painless as possible. Thanks! read more

I have had brazilian waxes before aat different salons and had ok experinces. I came to Waxon for the first time today to try out a new spot that was closer to my house and couldn't be happier. Very impressed with the professionalism and the work that was done. Thank you ! :) read more