I purchased a Groupon to try out Esperanca Salon, as it was quite close to work, and I was in…read moresearch for a reliable salon I could go to regularly. The reviews online seemed promising. I made an appointment after work, and I arrived on time. First impression, it was clean and well kept. I had to wait about 15 minutes while the hairdresser (I think Gary) was finishing up with another client. It was fine, I was not in a rush. When it was my turn, Gary greeted me and he was a ball of energy. He mentioned it was a really busy day and he made himself an espresso (offered me one too) and began washing my hair. It seemed like he was in a rush and washed quite quickly. He consulted me on how I wanted to get it cut, and I explained, and showed him a couple quick examples. I just wanted some layers. He said that will be easy and started cutting my hair. He was quite speedy, which was concerning at first, but I was chatting with him the whole time and became distracted. Gary is a great conversationalist! After the cut, he round-brushed my hair and it had some curls. It looks nice and I was satisfied. He quickly cashed me out and went off to his next client. My entire appointment lasted about 40 minutes from washing to cashing out. So why the three stars? Today I straightened my hair and I think it looks ridiculous! Left side, top layers appear to be significantly shorter than the bottom layer; whereas the right side is blended pretty well. I am not happy with this. The experience at the salon was a solid 5 stars, but the cut... 1. I might still go back to them for a quick blow-out, but I am a little skeptical about getting my hair cut. In fact... I will have to be careful about rushed appointments in general. I want to recommend this salon, but I am torn. Please make sure you talk to them carefully about how you want your hair cut, and inspect it carefully after.

I have been a very satisfied client for several years. Esperanca is a talented professional who…read moredoes beautiful work. Her lash extensions are gorgeous! I am also extremely pleased with the micro blading that Esperanca did for me. I highly recommend these services. Treat yourself to a wonderful experience!

I'm not good with haircuts. I get small anxiety seeing someone chop away at my hair so I'm very…read moreparticular on when I get it done and who does it. I haven't been to a salon since July 2020 - way over two years ago. My partner got frustrated seeing my hair all over the place so he decided for my birthday to get me a Groupon to Concepts to tidy up my hair. I had Eddie be my stylist and my goodness, I was impressed by him! We didn't make much talk but he automatically knew how I liked my hair done: v-cut, layers and some side bangs. All of these he knew without asking other than to confirm. The wash was great and relaxing and he kept reiterating what he's going to do next so I don't get scared. Overall, I would highly recommended coming here and requesting Eddie!

I am a Hairstylist, and the salon I work in was locked when I arrived because of the severe…read moresnowstorm on Thursday, February 13th. Thanks to the Girls at the reception, who called the salon owner to see if it would be OK if I were to do two clients. It was the end of the day, and the owner was exceptionally kind and allowed me to do my clients, I was very impressed by how well I was treated, and everyone who worked there was very friendly, so I would like to highly recommend Concepts Salon & Spa for being so accommodating and extremely friendly, also the work I saw was outstanding.

I don't go anywhere else!…read more I have been seeing Rob for my hair since 2012, and after one cut I haven't been able to go anywhere else. Very friendly excellent service, and great style every time.

Rob is the absolute best!! I've gotten my hair coloured by him twice now and both times were…read moreexactly as I wanted! A few days ago, I went golden ginger and it was spot on, I've never been so obsessed with my hair :) Thank you again - would highly recommend him!!

Disclaimer- David has been my stylist for 30 years. YES 30 yrs…read moreDavid's talent for knowing what will work for you is spot on. He has coloured my hair over the years with every colour but black. He refused:) for me. Recently he fixed my daughter's hair from her covid red/orange back to her natural blonde. so impressed!!! for me he took my shoulder length blah hair and did an asymmetrical cut on me. LOVE it. Thank you David

Definitely will come back - for once my hair trim was authentically only an inch off. For years I…read morewas going to all these other salons that chopped way too much off and gave me uneven haircutt. I also appreciate that they didn't try to sell me on extra styling add on's. David and his assistant we're warm, kind, and added some laughter and lightness to my day.

Had agreed on a price with a stylist. At check out the price was the owners cost. My stylist…read moreintervened and it was corrected. Felt bullied, intimidated and extorted. The owners interference not only violated a verbal agreement , it felt like nothing short of blatant profiting.

Fantastic! I have always had long long LONG hair and recently wanted to go for a change. Also, I've…read morebeen wanting to donate my hair for a while now. So I saw a Groupon and some great reviews for this salon and went ahead to book an appointment. The salon is clean, easy to find, very open and well lit. You immediately feel comfortable. My stylist was the lovely Marjorie, the sweetest Irish girl you'll ever meet. She took time to discuss my hair and what I wanted and she made sure I was comfortable with everything at every step of the way. She even happily took photos for my before and afters!! I ended up cutting over 14 inches for Locks of Love and thanks to Marjorie, was completely comfortable and very very happy with the cut. She gave me choices and suggestions and wasn't afraid to let me know when something else would work better than what I had in mind. She's experienced and also wonderful company. I would recommend her for everyone!! I am now happily rockin my new style and the best part is that I love it because Marjorie took the time to make sure of everything before taking the scissors to the hair! This place is definitely not one of those places that discuss you or rush you away because you have a Groupon. For students like myself, it's a financial relief to find such a great caring place at such a reasonable price, but please tip your stylist well! :) they really deserve it here!

I've been going to Michelle for years, and I can honestly say she is the only person I trust with…read moremy hair. As someone who's incredibly particular about how my hair is treated and styled, finding someone with Michelle's level of expertise, care, and consistency has been a game changer. Michelle doesn't just do hair--she understands it. She takes the time to diagnose what's really going on, treats my hair with intention, and always recommends what's best for its health and longevity. Whether it's color, cut, or treatment, she nails it every single time. Her attention to detail, genuine care, and deep knowledge set her apart. I've never felt rushed, and I always leave feeling like the best version of myself. I wouldn't dream of seeing anyone else. Thank you, Michelle, for always going above and beyond--you truly are the best! --- Thanks, from Sharon (the spoilt one- how is my massage chair doing? tell Marcie - Hands off! (wink!)

I love this place whole heatedly, Michelle is not only amazing with her innovative approach to hair…read moreeducation and treatment, but has created an amazing environment that feels like home. Docelle has for real brought my hair back to life with the treatments and the professionalism is next level. Seriously the best Hair studio period!! If there are any bad reviews on here, I have to assume that most likely you were the problem so please keep the toxicity out of Amani. Kwame Jr.

I was quite nervous at first -- as I usually am with a new hairdresser -- and Danielle could sense…read morethat. He was so polite and professional, which immediately made me feel more comfortable. He gave me a perfect pixie cut that suits me beautifully. Danielle truly knows his craft, and I couldn't be more pleased with the result. I would recommend him in a heartbeat!

Extremely disappointed by the owner Jon and his lack of skills and diminishing care for his…read morecustomers. Seriously overpriced for a haircut that was half assed since he has a full time corporate job elsewhere. Had to go elsewhere to get my haircut since he refused to answer the several text and email request for another haircut.

I've been following Danilo the owner for - I don't know - more than 15 years! I've since moved to…read morethe US but I'll take any opportunity I get to visit the salon because I know I'll leave happy. Just got a blow dry with Parissa today and once again couldn't be any happier. She was on time. I got a great wash a great blow dry and style and once again, I'm so pleased. Honestly, I haven't had a blow dry this nice in a long time. The stylists in the US just can't compare to Fratelli's.

So happy to hear Fratellis has reopened…read more You guys are amazing, so so professional... right down to temperature checking at the entrance. Thoroughly impressed with all the changes you have made to make us the client feel safe and comfortable at the same time. Keep up the good work and excellent service !!! WELCOME BACK !!!!