Dr Bartolomeo is a good doctor but his front staff is bad 3 days and they don't answer their phone…read moreI had to go and make an appointment in person which is 30 minutes each way from my home that's where we're at with this doctors office

Been seeing Kelly Brawley for years, but she left without explanation. Now it's like pulling teeth…read moretrying to make an appointment here, to refill my prescription, or to get anyone on the phone. For my last in-person appointment, it's a 45 minute drive for me to reach the office and when I arrived, the entire office was closed and empty, even though I had continued to receive appointment reminders up until that point. I've been calling the office for days trying to make an appointment and refill my prescriptions, with no answer or option to leave a message. I'm aware that they had a large staff turnover, but it's been months now of frustration.

A family clinic for the most part. The doctor is knowledgeable and kind. A bit busier than in past…read moreso you have to wait longer for an appointment. But the care is great and consistent so far.

Doctor is very good but his staff at the front desk are pretty rude he needs new staff I've been…read moreseeing this doctor for over 20 years these new people he has working for him have a real shitty attitude. My star rating is going to be based on my experience with the front desk not the doctor

The way this office functions would be an unacceptable for an oil change joint let alone a…read morehealthcare provider. They are unreliable, uncaring, with shady billing practices to boot. These impressions are not from a one time interaction either so look elsewhere.

I went to see her about a health issue. On my first visit with her, she miss diagnosed me. This…read morewas a life threatening diagnosis. After the lung C-T Scan test results came back negative, she missed the follow up appt. then she calls me and tells me to just follow up with my primary care Dr. This woman is totally reckless. And seems to act like she knows more than she actually does!

I had an appointment with Dr. Wilcox, and he was very nice and took good care of my boyfriend and…read moremyself when we were sick. It was easy to get in with an appointment, even as a new patient. I'd have normally gone with a 4, if not for the office staff/organization. There was a problem with one of the prescriptions, and we called from the pharmacy at 3 or 4 minutes to closing - the woman who worked the front desk refused to let us speak to the doctor, even as we explained the situation. We were forced to wait 10 minutes and call back, so that we could get the Dr. through the "emergency on call" feature. Kind of ridiculous. My largest problem came when my boyfriend received a bill for his first visit - he'd paid the flat fee for the first visit, and the follow up visit two days later, was put through his insurance. They sent him a bill for the first visit, and when he called to discuss the discrepancy (if it was supposed to be for the second visit, the invoice should reflect that), they told him that they only had him down as making one visit. In the end, my boyfriend paid the bill and won't ever go back, but I think it's incredibly telling if the billing department doesn't even accurately show what appointments a patient has had. Regardless of my feelings for Dr. Wilcox, everything else is too large of an issue to allow me to return to his practice.

This practice could not be worse or unprofessional. The crazy long waits, gas lighting my endo…read morepain, etc. I would never recommend anyone to this practice!

I was so excited to find an all woman practice and desperately needed to get surgery to remove my…read moreendometriosis. I thought I would feel heard and supported. Not the case. I consider myself to be an educated and well informed person, so being spoke to in a patronizing and condescending manner, it was quite off putting. My messages for the nurses and to the doctors were never returned in a timely manner. I was begging for surgery for over a month. I was in so much pain! I was told I had to come in for an ultrasound, but the next appointment was over a month away! I had the ultrasound, which was super fast...then I waited and waited and waited. I eventually hunted down the ultrasound tech to see what the hold up was. I was told I was next. I waited over 1 hour! Then, I finally got a date on the calendar, but the prep was nothing like my prior surgery and I felt like I was constantly asking for clarrification. I trusted my gut and cancelled my surgery. I won't return the practice.

My Family and I have been going to Dr Bastidas for about 15 years. We follow him whenever he…read morechanges his office. He is friendly, easy to talk to, and has always diagnosed our ailments correctly. Never any issues with billing/ scheduling or anything. Great guy.

I was a patient of his also at the Algonquin location for less than a year. I'm not sure of Dr…read more Bastidas' scope of practice, but I chose him b/c he was Family Practice--which to me means "handles a bit of everything". However, this guy tried to farm me out to a different specialist at any opportunity he could, stating he "doesn't do that", or "doesn't feel comfortable" with that. I'm sorry, but what was medical school for? Surely they covered things like prescribing birth control pills, removing small, benign cysts or diagnosing a kidney infection??? Apparently, those are out of his 'scope of practice' because he refused to do those for me. Next, expect any of your test results or messages to be returned by his nurse, Gracie, not him. If you're fine hearing a new dianoses from a nurse, great! Any questions during that call? Well, you'll have to be seen in the office for that. (I wasn't aware it was legal for an RN to give test results and diagnoses to patients before the doctor had told them first, but perhaps that law has changed.) What became the last straw for me there though was when I went in for what I thought might be a bladder and kidney infection. He was fine treating the bladder infection, but refused to diagnose the kidney, instead telling me I had to be seen in an ER b/c he wasn't "comfortable" with ordering a CT scan and diagnosing it himself. I ultimately went to the ER that day, waited 6+ hrs to been seen, had my CT scan, got my diagnosis, and a different medication than he prescribed for the infections. I called his office the next day and broke up with him!!! Seriously! The last reason I hate this office is b/c I was still billed for it and expected to pay for his (lack of) service that day! When I tried to get in touch with their office mgr, I was told by "Katie" that Carol Krinsky doesn't have a phone number. I pressed on and finally was given a contact number, which I called, spoke with her directly, and was told she would "look into it" and get back to me the next day. NEVER happened. Weeks later, several calls to their corporate office landed me in touch with a "Laura" who again took my info, promised to pass it on to a Maxine Cunningham (Asst. to Chief Medical Officer) who would then review and call me back. NEVER happened. A week later, I called their Corporate offices again, was given a Sharon Gardner's (Patient relations of AMG) number, only to discover after calling it a few times that it is an old number no longer in her use! Then, I was put in touch with a Kathy Needly (Mgr of Quality...), who again took my complaint, promised to review and call me back. She at least, did call back when promised, but what she had to say was complete bunk. Claiming that b/c of diagnosis billing codes used that day in office, the issue was addressed and therefore the bill is due. Never mind, that my Kidney infection was NOT addressed, or that the meds prescribed weren't for the kidney infection, and that it was a dual complaint I had: bladder AND kidney! Love that creative billing! I have been specific here and given names to 'out' the people who are in management positions, but fail to communicate, follow thru, or just plain do their jobs when a complaint is brought to their attention to give anyone reading this a very good idea of what they may encounter. I don't take this review lightly, as I had been a patient of a previous Advocate office for over 20 years and had several Family Practice attendings/residents in that time frame (lots of doctors come/go in this area). This one doesn't measure up IMO, based on my history. Also, I was briefly employed at an Advocate hospital as a nurse early on in my career. I divulge this info b/c this "not my problem/ I don't care" mentality of management was NOT the way we did things. In fact, the motto then was, "Go the extra mile" which is in no way reflected by this doctor, his office, the manager there, or the management mentioned above! I'm ashamed to admit my association to Advocate if this is the mentality now:/ So, if you're ok with seeing a physician who isn't "comfortable" handling most health issues his piers (Family Practice) are, and are ok with being sent to multiple specialists, and also ok with any problems or complaints being brushed aside and ultimately ignored at management level, then this might be a great place for you, otherwise, based on my bad experiences here, I would RUN the other way.

The absolute WORST front desk receptionist. They are…read moreextremely rude. I know I'm in Barrington but that is no excuse to be as snotty as they are.

I don't write many reviews but I had to share this. I wish I could give this place more stars. I…read morehave seen multiple doctors there and my experience has been average. The major complaint I have is the fact that whenever I walk into the office 9/10 times nobody at the front desk says hello or acknowledges me. There are usually 2-3 people sitting there. It is extremely awkward. Isn't this "working the front desk 101"? I just feel so unwelcome when I come. Just a "hello, we will be with you in a moment" would make a world of difference.

Very good physician who is through concisious carring and knowlegable. He doesn't just rely on…read moreknife trys other solutions first but if they don' t as in my case he follows throguth with that solution. I will review him again after surgery.

Dr. Wehlus and her staff are the best doctors I have been to. I have been to allot these past 4…read moreyears. She is always fully informed about you health issues and suggests what the next step should be. She is so well organized that I don't even need to put reminders in my calendar because her staff is always calling you reminding you about tests, lab work and appointments. Could not ask for a better doctor or office. They are also very nice when you walk in.

Unprofessional. In January, we scheduled an appointment with a specific medical provider. After…read moreconfirming with us and verifying all insurance info, they then cancelled our appointment and rescheduled us with a nurse practitioner. It was neither what we asked for, nor wanted, but we were stuck and forced to take the option. We went to our appointment on day of, and they said that the alternative appointment that they gave us was also cancelled, not by us and they couldn't tell us who cancelled the appointment. Gave us an appointment 2 months down the road. Kinda defeats the purpose of time sensitive to reschedule 60 days down the road. Bad customer service, so can't comment on quality of care. Pass on this place unless you like being given a run around.

It's sad that the practice has deteriorated like this since Zimmerman turned it over to new…read moreleadership. Their hours stipulate that they are open from 9am to 12pm, but when I called at 9:30am, I had to leave a message with an "agent." The office staff is rude. And finally: I had called two days previously, on a weekday (because the practice refused to accept my pharmacist's request for a refill on a prescription the day before), and was told that a request would be put in if I made my annual appointment, which I did. They then did not forward my request to my pharmacist and I am now out of my prescription. I would highly consider a different practice, as I am sure there are several that could meet your needs as a patient.