I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd have my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around. read more

They lie to you from the time you walk until the time you leave promising you everything including extended warranties they'll charge you for it and not even give it to you. That's what I experienced. I will never deal with them again. The sales managers will lie right to your face and then deny it. read more

Be extremely careful when buying a car here. I left a deposit on a specific vehicle, and we negotiated and agreed on that exact car. When it came time to sign, they put a different VIN for a cheaper car on the contract without telling me. I didn't notice the substitution until later. When I called to resolve the issue, they offered no solutions and told me they would take no action because I had signed the contract. Double-check every detail before you sign. read more

I made an appointment to come in last week before a trip out of town. I had a maintenance that was due within a few hundred miles so I wanted to do it a little early. I arrived 10 mins before my appointment, waited for 15 mins till a gentleman told me a service advisor will be with me and to pull up further in the service lane. I waited for another 20 mins in the car, no one came out so I went in to see if someone could assist. A service advisor said they're running behind since they're shorthanded, apologized for the wait and someone would be with me shortly. So I waited for another 20 mins, no one came out then I decided to leave. Worse experience I've had at any dealership. Ever since they've changed over from Palmer's, the level of service isn't there anymore. read more

I received a response from them in a email with all caps so basically they're yelling at me about a car that is not available and yet as of this writing it's still on their website Terrible communication, I had emailed asking 2 questions. I get a reply not answering any of them, I asked again , I get a reply with a link. Still doesn't answer my question. It's not that hard of a question. Was told someone who may know something will reply back... still waiting.. all those stars are a joke, nothing is perfect read more

Drove 3 hours for a 2003 4Runner listed at $5,995 after being told it was ready. When I got there, they suddenly claimed "safety issues," wouldn't let me take it, and tried to raise the price to $8,995 + ~$1,000 dealer fee. After arguing, they agreed to the original price and said they'd fix everything. A week later, I drove another 3 hours to pick it up. They said it was fixed, but my mechanic confirmed only the hood latch was replaced. Bearings and shocks were NOT done, and the check engine light came on shortly after. I understand it's an older car, but dishonesty is unacceptable. Misleading pricing, wasted time, and poor communication. No excuse. read more

****Toyota West Mobile BLOCKED me & Clint Duncan Mallory Duncan Michael Sikes and Maddie Daigle on Facebook because of this post( just shows how unprofessional they are) and for giving them a bad review on their FB page...but we appreciate all your shares because what they have done to our daughter and others is not right and is not how a company should do business!!! *My daughter & son-in-law purchased a vehicle from Toyota West Mobile in Nov. 2025, it was a used 2023 Nissan. They were newly weds and this was their first big purchase as a family. Two weeks after they purchased the vehicle, the service light came on and the vehicle began having issues. It ended up at Toyota in the shop. Toyota had it for about a day and told them the issue was fixed. Unfortunately, that wasn't the case because two weeks later the service light came back on and the problems got worse. The vehicle went back to Toyota and Toyota had it pretty much for the whole month of December. Toyota never called to keep my daughter and her husband informed. They had to keep calling Toyota weekly trying to get information about the status of their recently purchased vehicle and left message after message to which no one ever called them back. They were finally able to get in touch with someone other than the receptionist at Toyota and was told their vehicle was taken to Nissan because Toyota couldn't fix it. My daughter & her husband finally got their vehicle back at the end of December and they were told the vehicle was once again fixed. They asked Toyota what was wrong with it and wanted to see the paperwork on what all was done to the vehicle, Toyota gave my daughter and son-in-law the runaround and told them that they didn't have any paperwork about the vehicle, but they told them the issue was fixed and so they drove off thinking that the issue was resolved! However, that absolutely was not the case, because 4 weeks later the service light was back on and it started having issues again but this time they were not able to take it back up to Toyota because the vehicle broke down on the side of the road and it had to be towed. They decided to take it directly to Nissan this time! Tameron Nissan has been amazing and has kept my daughter and her husband updated and informed on what was happening and what was wrong with it. Unfortunately, their vehicle that they purchased at Toyota with only 74,000 miles on it needed a whole new engine. The cost was going to be over $9,000. My daughter called up to Toyota again wanting paperwork on their vehicle and to this day Toyota has not given them that paperwork!! However, Tameron Nissan has been absolutely amazing and has helped in every way possible even financially! Tameron Nissan's service department and team has been amazing so I would absolutely recommend them for all your vehicle purchases and needs but I highly DO NOT recommend Toyota West Mobile at all!!! read more

After having major issues with my struts, I had them replaced under warranty at Palmer's. The repair was not done properly & I've experienced multiple issues as a result. I've had to return to the shop multiple times for issues related to this repair work. I will never trust Palmer's with my vehicle again. read more

We had a great experience and very impressed purchasing our new 2025 Toyota Camry XSE on Tuesday from Lorenzo and Donnell . The experience from start to finish including the financing dept was amazing and going through every process . The complete team made it easy , efficient, and positive. The dealership is very professional, earning your business and giving time to answer all your questions. Thank you !! We highly recommend everyone to give this great dealership an opportunity to earn your business . read more

This is the best car dealership in Mobile!The sales team is incredibly professional and kind. Chad McGallagher and his crew are the best. They treat us like family! They are genuinely concerned about our happiness, so much so that we have purchased eight cars from Chad! If you're looking for a new car, definitely check read more

Mr. Hoppins was pleasant. However, car issues were mis-diagnosed which resulted in of pocket cost over $3k. Car wasn't ready when we were told it would be. What was suppose to take 1-2 days tops to repair didn't happen. Received a call on day 3 repairs was complete. Car stopped less than a half mile from dealership. Car was towed back to Palmer. Took several phones calls and a visit to get repairs complete after a week. Still waiting to hear from Mr. Hoppins after he talked to Frank about cost adjustments from misdiagnosing. read more

I went to Palmer's to purchase a new vehicle, not knowing what I really wanted. After speaking with Sam, he introduced me to a salesman named Ben. After going through my family needs and my work needs, Ben, Sam, and Chad began looking for the perfect vehicle for me. They found what they thought would fit our needs. After days of debating and decision-making and searching at other lots, I I decided to allow Chad to order the vehicle for me. He placed the order for me and told me the vehicle would be at the lot in approximately 2 weeks. To my surprise, the vehicle arrived 4 days early. And it was absolutely the best vehicle I could have purchased. The process from salesman to financing could not have been any smoother for me. Between Ben, Sam, Chad, Tony, and Ryan, this purchase was the most laid-back relaxed automobile purchase experience I've ever had. I can't thank this crew enough for everything they have done for myself and my family. If you are looking to make a purchased use or new, I highly recommend you go visit Palmers Toyota. You won't regret it. You'll even thank me, starting with the moment you enter the lot with Ben, Sam and Chad Right down to the very end where you finish up with Tony or Ryan in finance with the deal exactly as promised. There are no surprises with the bottom line price. This Crew made it a wonderful and stress-free experience, and I thank EVERY ONE of them for all the hard work and time they put in to make this purchase exactly what I needed and wanted. read more

Diane Register and Donnelle. Sent it off there way too make sure I was happy with my car. Palmers Toyota is the only dealership they matters. read more

Toyota West Mobile - Toyota Camry - Auto Repair Near Me - Mobile, Alabama

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I've been doing business with Palmer's Toyota for years. We've bought a total of 4 vehicles over the years from there. Diana Register is our salesperson and she has done a wonderful job helping us with getting the vehicles we needed and wanted. Corey is our service department rep and always makes sure our vehicles are taken care of and that we understand the work that's been done and advises us on anything we need to follow up with in future. Chris Wilson oversees the detail department and has always had over vehicles look new when we have them cleaned. Tina drives the shuttle and always has a smile on her face and gladly gets her customers to their destination when vehicles have to be left for maintenance. I already know that when I'm ready to trade in my car I'll be going back to Palmer's Toyota Superstore. read more

I am currently still waiting for the service department to complete a tire rotatio. it's been over an hour so far. I think that longer than average for a service department with 10-12 bays. read more

Buying my first car at Palmers Toyota was a great experience. I was always greeted at my door in the parking lot, when it was raining someone would greet me with an umbrella and walk me in. Michelle was my sales lady and she was incredible. She helped me order my car and kept me updated along the way. I never felt pushed to buy a car. She just wanted to help me get what I wanted. It was a great experience and I highly recommend. read more

Toyota West Mobile - Auto Repair Near Me - Mobile, Alabama

Ryan Andrew Cox! Remember that name. He treated my self and my family like absolute trash! Everything was going good and as soon as we encountered this "Escoria" of human being. The whole experience of us purchasing a vehicle from this place was tainted. As soon as our sales man transferred us to finance we met "Ryan Andrew Cox" he was upset from the get-go and his treatment toward us was the worst! He belittle us and as soon as we mention we did not agree with the payment plans the treatment got a lot worse! When the manager finally worked something for us. Ryan Andrew Cox came back and he seemed more upset about not hooking any of the warranty packages into the deal. His final words to the sales man if I remember correctly were "Take them now there is no need for them" If you decide to purchase a vehicle from this place. Please! Do yourself a favor and stay away from him! read more

ONE KEY, TIMES 2: I am a repeat customer and for the second time I was given only one key, no owners manual, no spare tire. I called the manager and got no return call. Very poor business practices. read more

Bad experience. I purchased a 2015 Toyota Corolla from here a while back and when I got it, the radio touch screen did not work amongst other issues. It was the main reason I went to a dealership because I thought they were held to a standard of honesty when it came to the vehicles issues so I ignorantly believed it was functioning fine before realizing the screen had dead spots in it and the floors were scuffed up under the mat. Needless to say I got a pretty bad dead anyways but was too inexperienced to tell at the time (which is what they prey on I feel like). I won't be buying from palmers again. Lesson learned read more

At first I was delighted with the car buying transaction today Now severely deflated. The extras added to the MSRP to drive the price up. Sure there is the AddedMarket value, I was lead to believe I negotiated a good bit of that away. Watch the sticker add one closely. Items are added without asking if you want them. Likr ToyotaCare Protection is hugely expensive. The quick charge kit for your phone. Think this was almost $300 my fault for not catching it. Every other car purchasing experience at other dealerships was asked if I'd like to pitches these ext read more

I recently purchased a 2022 RAV 4 and had the most amazing experience I've had purchasing a car. From the moment I drove up and was greeted by Chris King, I felt confident that I was in great hands. He not only found the exact car I was searching for, he kept me updated during the entire process. Fast forward to delivery, the finance manager, Tony Hearn, was very knowledgeable and secured a great interest rate. I would never go any place other than Palmer's to purchase a car. read more

Imagine - days after Christmas and your wife wants to test drive a new Toyota to see if she'd like to get one for the new year. So you call the Sales Manager Chad and ask to make sure your model is on the lot to drive up and see. Explain she wants to test drive and it's a 40 minute drive to get there, so wanted to make sure they're available. Yep! Got a few on the lot. Thanks CHAD! Call a babysitter to watch the kids for a few hours (just in case we decide to go ahead and buy if she really likes it!). Tell CHAD I'll call him when we're 20 minutes out to get the car ready (COVID - trying to minimize contacts). Call CHAD 20 minutes out to let him know we're almost there. Pull up in the parking lot and get a call from "John" (a salesman) to let us know that the car we wanted to test drive was actually sold last night... Call CHAD back to complain (I'm pretty pissed at this point) and he wants to argue with me and tell me that at least he had the "COURTESY" to call me and let me know. While I'm already sitting in his parking lot. After a 40 minute drive. After getting a babysitter. He had the "COURTESY" to call me and let me know (actually, he made poor John call - if you read this, sorry for cussing at you John, it ain't your fault). I get people make mistakes sometimes. When you do, contriteness and courtesy are generally in order - not petulance and defensiveness. If this is indicative of the level of service and professionalism from this dealership then take a hard pass. There's others in town that deserve your business more. read more

I recently bought a Rav4 XSE at Eastern Shore Toyota where I was super satisfied with the service and how well they were able to negotiate the price. The manger said "We don't lose sells based on price". I hundred percent agree with his statement in which we left with a great deal and a Rav4 XSE. Would definitely recommend buying from them. Now, for Palmer Toyota Superstore we went in to buy one for my parents. We did have a fine experience with the salesman but we couldn't make a deal on the same Rav4 XSE on there lot which was fine they couldn't match Eastern Shore Toyota's deal so we decided we did not need that car since they could not match. We left the dealership and then another manager called us back said "We would love what he has for us" so, we turned around and went back and to my surprise he had not changed anything to the deal and made me sit there and listen to him tell me how its a good deal at there price. I told him I couldn't buy it at the price which we are only talking about an $800.00 difference for me to buy the car that day. Which was fine we can't make a deal, but what made me mad was they wasted my time to come back in with no counter offer and to explain there deal over again like I'm a child. If you rather not waste your time I would recommend going to Eastern Shore Toyota. read more

9-13-2020 Update Went to open up the dash storage compartment on my wife's van, and to my surprise it doesn't open as it should and there is hardware sitting there. Palmers is the only place that this vehicle has been, and I can guarantee my wife didn't mess with her van. This mean Palmers once again did half-ass work. This dealership is worthless, in every way possible. read more

Toyota West Mobile - Didn't even finish the job, and even left the cover not operating correctly. - Auto Repair Near Me - Mobile, Alabama

Quality Insurance repair on a rear bumper. Left gaps on the bumper to the main body of the car. Return for the 1st time to get it corrected left it there for a week while on vacation so they could fix their incompetent work. Came back to pick it up and gaps still present. Was told that was the tightest they could get it and then Brian claimed how would they know that it did not look like that before they got the car. Really? I guess the 3rd time was the charm because when we picked it up the 3rd time everything was done correctly. Poor customer relationship, service, and craftsmanship. Strongly suggest you use somebody else if you can. read more

I had the most incredibly pleasant experience purchasing my RAV4 Hybrid from Palmers! Artis Reynolds was extremely helpful and knowledge without being pushy at all. Tony Hearn worked so diligently to get my payments to fit my budget all the while keeping me entertained with funny stories.If you are in need of a new or used automobile, you definitely need to go to Palmer's Toyota Superstore and let them work their magic for you like they did for me,. read more

Unfortunately, my husband has been having a terrible experience with this business. He has paid for a used truck; however, after almost 2 weeks he still doesn't have the truck. He was given a loaner vehicle after being told that the brakes and other minor repairs needed to happen on his truck. He was also was told that the repairs were going to be done over the weekend, and that the truck would be ready that following Monday. After a week of not having any type of updates, of course he's questioning why he hasn't received his vehicle that he's paid for. Turns out there was a recall on the vehicle, which he was not made aware of by the business. He spoke with Paul Brewer to discuss other options but he received a rude unprofessional response from him. Paul, I don't understand how you can run a business and not expect a customer to question what's going on after they've paid for a product but haven't received it. read more

I've bought 4 vehicles from this company and every time that I can think of has been a pleasant experience. Especially the last few times. I get all my service done here as well. Lifetime customer. read more

This is the best car dealership in Mobile!The sales team is incredibly professional and kind. Chad McGallagher and his crew are the best. They treat us like family! They are genuinely concerned about our happiness, so much so that we have purchased eight cars from Chad! If you're looking for a new car, definitely check out Palmers Toyota. read more

I was led by a supposed friend that works there that they were going to give me a good deal because of our friendship. They did not. My friend sat in the sales office with me and said that he thought it was a good deal. It is my fault, he proclaims to be a man of God. Fooled me. When I told that I was not treated like he said they were going to do, he said "we all got to eat". And don't bring a trade to them. Please don't be fooled. STAY AWAY FROM THIS PLACE!!! read more

Took my rav4 there for a minor body issue(door handle) . Was told to bring it back on a certain day, 39-40$ repair, no problem. Get it back there when they said, discovered that it had more issues, had to order part, now over $500, for a door handle. Called multiple times over the next 2 weeks to see when part would be in, no return call. Finally got tired of waiting for return call/follow up, went to another shop. Easy fix, no parts, no charge. Needless to say Palmer Toyota will not be getting my business on any level, nor will I recommend them to my friends and family. read more

I wanted to buy a Toyota Supra, I've looked for months and Jonathan Caron from palmers Toyota contacted me with one with everything I specifically wanted. We have been going back and forth for a few weeks and been on the look out for my preferences since they did not have one in the lot at the time. My experience in buying the Supra is 10/10 customer service from Jonathan and the team here at Palmers. Will be coming here in the near further for further Toyota purchases read more

awful service. my car has been in the shop for two weeks and I haven't been able to get anyone on the phone or anyone to update me about my car. They had to get extra parts for my car so I had to get someone to drive me to the place to see what was happening with it because I couldn't get anyone on the phone I was told it would be ANOTHER week until they would be finished. Then I call again and they say It will be done today by 12 and I go to get my car and once again it's not done. beyond furious read more

Nothing but a bunch of liars and scammers. They send you something in the mail thats like a scratch off telling you that you won a 60" 4k tv and tell you to come down there to redeem it. When you go down there they trick you into doing a credit check which will impact your credit score in a negative way then they tell you that you didnt win anything. Scammers and liars before you even buy anything. If they are this bad before you get anything imagine how much they will lie to you once youve bought something. I am reporting them to the BBB for fraud read more

The overall service was good; however, I had my tires rotated and the next day my air light was on for my tires.

Sales experience was very good. Salesman (Dan) was great. Service, however, sucks. I wanted to have my periodic service done here so all my records would be in the same place. I simply don't have hours to wait on a simple oil change after making an appointment. Won't be back unless it's an emergency. Update: I lied because I decided to give them one more try on my next oil change. Made the earliest appointment they had available (9:00am). They told me it would be ready in 1-1 1/2 hours. I arrived at 8:55 and sat down and waited. After almost 2 hours I went and inquired about my car. HAD NOT EVEN STARTED ON IT. I got my keys and left, vowing to never darken their doors again. As I said earlier my sales experience was great. That was the only thing great about Palmers. Their service is non-existent. read more

We had an amazing experience at Palmer's, we purchased a 2015 jeep trailhawk. Being from gulf shores and they are in mobile they had all our paperwork ready for us when we got there and stayed open late for us. Dianna was who we worked with and she responded very promptly to all our questions. The only bad part is thier detailing services it has been 3 days and we are still trying to get all the dressing off our vehicle but other than that I would definitely give a 5 star review!! read more

Do not fall for the mailer specials they send out. The $20 "miss you" coupon won't apply to the $49 synthetic oil change "". They advertise both of these on the same mailer with no fine print stating that they can not be combined. Bait and switch! 2 hours for an oil change is absolutely ridiculous. (Even with appt) I can not speak on the sales Dept because I bought my Highlander from Springhill. Palmer's is closer to my house but their service Dept is super sketchy. I will not use them again. read more

Sorry but we got treated like idiots by salesman. He raised the price on an internet advertised used car by 500 bucks AFTER we got a verbal price quote previously. Maybe as soon as you indicate you will pay cash, they raise the price since they cant get you to finance with them. Acted a bit shady, claimed no knowledge of how the extended warranties might apply. Added 650 bucks for dealer fees. The car has sat for year. Click bait again. read more

Avoid this company at all cost!!!! I called inquiring about a particular service today when I got on the line with one of the employees named Dave. I inquired about said service, instead of Dave answering with a answer of a yes or a no, or any relevant answer on the subject he deflected the question to a different service. So I once again asked Dave does the company provide the service which I'm 100 percent certain the company does, but repetitive unprofessionalism shown by Dave made me feel as if the company is incompetent to handle simple matters when dealing with their own car brands. When being on the call with Dave instead of being reassured that my car would be in great hands, all I was presented with was wasted time, told I would have to get other services that would not benefit me what so ever just to accumulate a large bill, and deceitful answers ( with my first question had never been addressed). Dave single-handedly shattered any integrity for the company and I wouldn't recommend anyone to deal with the company after my interactions. read more