I recently bought a car from Carvel Motors. The car was in excellent condition. They worked to find…read morethe right car for me and gave me a great deal. I even needed to get the car shipped out of state and Carvel Motors facilitated the whole process for me. I will definitely use Carvel when making my next car purchase.

From the owner: We are a family-owned business serving the Gulf Coast area since 2003. We strive to provide the…read morebest service to help you find the car you deserve, priced to fit your budget. Browse our online inventory of quality used cars, trucks, and SUV's and then stop by for a test drive. If you don't find a car that fits your needs, we can work with you to get it ordered. Buy here pay here!

Just bought a car there. I live in Mississippi about 2 and a half hours away. They left on a…read moreSaturday morning and pulled up at my house around 8:30. Free delivery. My sales person was Janee' Morgan and she went way above what I thought any salesperson could do. 5 star review here for her. Do not hesitate. The purchase was flawless and I love my car. Thank you Janee'

If you want a smooth and easy experience purchasing a vehicle, I highly recommend Enterprise Car…read moreSales. Selecting the vehicle I was interested in, test driving it, being approved for financing, and signing all necessary documents took less than two hours! Janee was personable, genuine, and made the process very easy . Best experience I've ever had purchasing a vehicle!

**Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

I was heartbroken when my 2015 Toyota Camry was totaled, but I had already been thinking of buying…read morea new car anyway, so I quickly started looking at cars online. Feeling overwhelmed and somewhat lost with all of the different choices and dealers, I turned to my boss of 20 years - one of the most honest and fair people I've ever met - for advice. He IMMEDIATELY told me to go to Andrew's Imports. Not knowing anything about dealerships, I followed his advice, and started looking on their website. I instantly fell in love with a gray Lexus IS 250. I was a little dismayed at first, because I know Lexus is a high-end brand, and I didn't really want to go broke on a vehicle. But then I saw the price listed online, and was astounded that the car was in my price range. After a phone call with Andrew, I felt totally comfortable, as he was friendly (but not overly so - in that fake way that some sales people can be, and I don't say that lightly, because I'm in sales, too!), was super knowledgeable about the car, and he set me up for a test drive that Saturday. Driving the car just made me love it even more. At the dealership, Reggie was amazing! He was super sweet and funny, just felt like he and I had been friends forever, and made me feel even more comfortable. He was able to get all the paperwork and everything arranged really quickly, and always responded to my bazillion texts in a timely manner. The day I went to sign everything, I sat down with Lisa. She was amazing, too! Lisa explained all of the documents before I signed them, and answered every question I had. She was the BEST! I actually enjoyed sitting in her office talking to her. I am not even slightly kidding when I say I would be personal friends with everyone at Andrew's Imports. One thing that may be silly, but definitely gave me the warm fuzzies, was the day I was signing the papers, the office workers had found a stray kitten, and it was wandering the office playing with everyone as they tried to find a home for it. That tells you SO MUCH about what kind of people they are. So now, I'm driving a car I love, that I didn't pay out the nose for, with fond memories of everyone at Andrew's. I will definitely be back when it's time to buy another car, which will probably be soon, as I have three teenagers! I can't state enough how positive this experience was. I was tentative about dealing with car lots, because so many times, you have that sinking feeling that they are scamming you in some way, or trying to screw you over. I never once had that feeling here, and in fact, felt the total opposite way. This place really cares about its customers and their satisfaction and it definitely shows!

Autonation Honda is a scam my 19 yr old son went there looked at a car and then purchased the car…read moreput 5,000 down on the car the car came up to 38,000 the salesman put all kinda stuff on there that was unnecessary i wasn't there when my son bought the vehicle so I looked over the paperwork we went back 4 days later I told the salesman he no longer wanted the car the salesman got really mad with me and said it's been 5 days y'all can't return the vehicle I asked him to take everything off that car that he added he told me no he played my son because he's young I'm pissed if I could do no stars I would the experience was terrible

I had a great salesman Braeyden and they explained every bit of the paperwork and how the car works…read moreand the extended warranty also financing this is my fourth car that I have bought from them and if I have to do it again, I will

They hang up on you They are not wanting to sale vehicles!! Very unprofessional business so you'd…read morelike to meet more of a scam !

From the owner: We believe that everyone deserves a high-quality, dependable vehicle, regardless of their credit…read more If you have a job, you will ride home in one of our autos. No Credit Needed....

Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who…read moredeliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in "had an appointment, was still there for X hours with no communication". After each one, the service manager or Mike responded with "thanks for the feedback, we'll make sure to do better in the future." Clearly, you haven't learned. And to switch the incident around to "Ian leaves bad reviews" is so passive-aggressive I'm not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike's response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn't see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a horrible experience I had. Over 4 hours with zero communication, no apology, and snide remarks.

Well, strike 2 on the parts department. Changing oil on the fleet this weekend, checked on line for…read moreparts prices as would prefer OEM over after market. Looked online for part numbers and prices. WOW filter for the truck is less than 5 bucks. I can get both the Toyota and Lexus filter here, as well as the oil priced fair. Didn't complete online purchase as I will just stop by and get them while I am on that side of town, no need for delivery. Dude behind the counter let me know that price is online only, OK so, I will just complete online purchase and be done. No not possible, on Saturday online purchase won't be completed in the system, gotta wait until Monday. Really? What kind of bullshit is this? I gotta wait 2 days for the online price discount to save a whopping 2.05? No problem, I will just go get a filter somewhere, anywhere else. FYI I spent 15 bucks at auto parts store. This online price point to drive business to the door just blew up in their face, as you can tell I will spend 3 times the money to do business elsewhere. I suppose customer service has left the building COMPLETELY. I would hate to think I lost a customer over 2 bucks because I am sure they spend more than that on advertising to get a shot at selling a truck, but what do I know? I would have given the damn filter to a customer to "earn" the opportunity to sell a vehicle, but I am in sales and make my living in commission and I didn't mention my upcoming purchase potential because that's not how I do things. I am not trying to get anything for free, just the advertised price every Toyota dealer in the state post. I am certain these clowns will see me as the problem since I keep trying to do business with them and they just don't want my money. Ya'll do realize that I buy cars for these parts right? The truck has 98k on the clock and will get traded before it rolls 100 'cause that's where I take the next depreciation hit. Oh so that's why I wanted a OEM filter, looks better to trade with that in place I expect. Side note, my dealer I purchased this from has changed hands and my contact there is now gone, so I am seeking a new dealership to call home for Toyota purposes. Guess who it won't be? Oh well I will give Palmer's a shot next weekend to trade me into a new truck.

I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

Had a bad experience. Derrick was salesman…read moreManager. Was told to bring my trade in and had structured the deal before I drove out there. When I got there, they had lied to get me in and the deal they came back with was $5000 off what they promised to get me there. Do Not Use Them!

Carl Fleeting, Jr was a great salesperson to deal with in the purchase of a car. He was super…read morehelpful and professional. I would definitely do business with him in the future!

I am filing this review because I have had ongoing mechanical issues with my 2020 Nissan Altima…read morepurchased through AutoNation Ford, and I do not feel that the dealership has made a reasonable effort to resolve the problems. Since purchasing the vehicle, I have had to bring it back to the dealership approximately six times for repeated mechanical issues. One of the major problems has been the air conditioning. I brought the vehicle in for diagnosis and repair, and while the dealership had my car, the check engine light came on. By the time I picked it up the following week, the light was off. However, about a week later, the A/C stopped working again and the check engine light came back on. Shortly after that, the vehicle developed an even more serious issue where it would not go over roughly 60 mph. I returned it to the dealership, and they have now had it for about another week. During this time, I have received little to no communication or updates about the status of my vehicle. I was recently informed that my warranty has expired and that they will no longer repair the A/C. I was also told that the vehicle needs a motor/engine. What concerns me most is that I have repeatedly brought this vehicle back because of mechanical problems, yet I still do not have a reliable car despite multiple repair attempts. I was told that if I want a vehicle considered "sufficient" or comparable, I would need to pay an additional $3,000. I was also offered a Ford vehicle as an alternative, but it does not meet my needs and does not feel like a fair or appropriate resolution given the circumstances. I do not believe it is reasonable for me to continue paying more money to resolve issues with a vehicle that has had repeated mechanical failures since purchase. Desired Resolution: I am requesting that AutoNation Ford review the full history of my vehicle and the multiple repair attempts and work with me toward a fair resolution without requiring an additional $3,000. I am asking the dealership to consider one of the following: Provide a reliable and comparable replacement vehicle without requiring additional payment; Properly repair my current vehicle, including the engine/motor and A/C issues, at no additional cost; or Offer another reasonable resolution that does not leave me financially responsible for a vehicle with ongoing significant mechanical problems. I am also requesting a written explanation of the diagnosis, the repairs performed, why they are now stating the warranty is expired, and what resolution they are willing to provide. I have attempted to work directly with the dealership, but the lack of communication and the absence of a satisfactory resolution have made it necessary to file this complaint publicly. L. Taylor

Simply put, communication is key…read more Everything that has been said about the lack of timely communication in the service department has been confirmed so far. Vehicle is still with them so I will provide the full review after service is complete. Hopefully this review will swing to a positive outcome.

LOOK ELSEWHERE When you want to purchase, every thing is…read morewonderful and taken care of in a timely manner. I would not recommend purchasing any premium care plan because it doesn't do anything. In less than two months my battery died and I'm told I will need to be the one to replace it at full cost. TWO MONTHS!!! That is insane!! What kind of car care is that? Batteries should not die that quickly after driving off the lot!!!!! Can they help? Yes Will they help? No

I traded in my car and bought a car at this dealer, and here's what I appreciated:…read more1. The gentlemen didn't have the sleazy sales mentality; it was nice to just browse. 2. The paperwork for selling and buying a vehicle was simple, and everything can be done electronically. 3. They were mindful of my time. I informed them how much time I had, and they respected it and kept to it. 4. I had some issues with the car I purchased from them, and they made it right immediately. 5. I would definitely shop here again. 6. They are welcoming and will go above and beyond.

I purchase the wrong car at the wrong dealership. Tameron Nissan service department has me feeling…read moresome kind of way and not in a good way! Wednesday January 8th I made an appointment for Saturday Jan 11th @ 10am for my Nissan Sentra to be serviced due to a loud thumping noise. Arrived at the scheduled only to feel dismissed due the the service manager stating they can't work on my car on a Saturday. ME: HUH! My appointment was confirmed! The Service Manager appeared not wanting to take my car out to test drive it to see/hear the problem after stating he would when i initially arrived. Then the head mechanic was told by him to take it for a test drive. I provided information on what I was hearing...to me the car sounds like something is loose and is about to come apart any day now. After patiently waiting in the waiting room with my 4yr old son, I was informed of the issue. The service manager stated he needed to order a part and it would be in early next week. I asked if he could provide a loaner vehicle. Well apparently loaners are no longer provided. The thumping sound coming from the car I drive my son to and from school in is getting worse. No updates were given Mon/Tuesday so I called Wednesday and told Alex it sounds worse. I was then informed it would be there by Thursday. No updates were given so I call today...Friday January 17, 2025. Service department employee, Aaron stated it was on back order. Why wasn't I informed of this!? Then I asked to speak with a manager to get a clear understanding of how did it go from being delivered earlier in the week to being on back order. Aaron then proceeds to put me on hold. He stated the service manager is busy and he could have him call me back. This car is truly making me think any day now we are going to be stranded. Aaron stated I could leave the car there. Ok sounds great! But what am I to drive in the meantime?! I asked again for a temporary vehicle. I then asked what's the General Manager name...things seem to change. Aaron came back to the phone stating the part has been pulled. Huuuh..Now I'm really! confused. Vince Amen your employees need more training. Now I need to come in Monday for them to work on my car. Again I'm in a car I purchased from this dealership not even a 1yr ago and I sounds like a car been driving through hills and mountains. Why! Vince Amen can I get your insight?!