DO NOT. I repeat...DO NOT use this horrible excuse for a house cleaner. I've never experienced such an unprofessional business in my life. Lack of communication, bait and switch/deceptive tactics and cleaning crews that don't show up when they're supposed to. Let's start with Kevin the owner promising that his crew would be at my house by 8am on the day of the deep cleaning. THEY DIDN'T SHOW up and when I had to reach out multiple times, I finally got a response hours later that one of the crew members had an emergency parent teacher conference and they would come later in the day. I was understanding. Guess what? They were no shows and I had to reach out again. Palmetto asked if they could come the next day again at 8am. They even promised to send 3 "technicians." Well, you guessed it...NO SHOWS AGAIN!!! And once again I had to reach out and find out WHERE and WHEN the crew was coming. Palmetto told me the crew was close to my house when their phones died or were low on battery so they turned around and went back to the office! I'm not making any of this up. Once the crew arrived hours later (only 2 technicians), they did a fairly decent job but missed several spots including the floor boards. This is my mom's house and she tried to point out spots that they missed but the crew LEFT without addressing the issues...even after we were told they would do an inspection and check in before leaving. Originally the owner Kevin promised discounts since this was our first cleaning. He was extremely apologetic with the delays. He even offered $20 Apple Cash. Again, I was understanding. But then he became very rude and unprofessional after I pointed out the missed spots by his crew. We even shared pictures of the missed spots. I got the final invoice and while there are discounts, they were not the discounts he promised. And I was pretty sure he would give an even deeper discount for this ordeal. At one point in his texts, he said "I got the feeling that this was going to be an issue from the beginning and I quite frankly, I am kind of done with this matter." Knowing that we were Black clients, I can't help but be disgusted by the racist overtones. Palmetto Cleaning Solutions...more like Palmetto Cleaning Problems. read more