I was actually really happy with the services we had received from UNTIL arriving to pick up my Daddy's cremains. He wanted his ashes to be spread. They were told this from the beginning by me specifically. However, his girlfriend still wanted a large urn. No problem. Two days before I am to leave to go pick his ashes up we start having some concerns about making sure they understand that the urn is to have a very small amount. Like the amount you would put in a mini urn (again I specifically told them this and that we had concerns that there may be some funny stuff on certain people's parts. I was ASSURED a majority of his ashes would be packaged for spreading and that very little would go in the urn... when I got there and inquired about exactly how much was in the urn, ainwas told it was full! And that only a small amount had been left to scatter. Somehow (I have my guesses) wires got SERIOUSLY crossed here and I had to stand outside for over an hour while they're packaged my Father's cremains. Yes - I said repackaged. And while I did get an apology from the girl who was there that day, no one else has even bothered to see if I was okay, let alone apologize. And to top it off, they wouldn't even let me take the urn with me once they did repackaged all. They said his girlfriend would need to come pick it up. Even though I am his next of kin, even though I am the one they dealt with (with the exception of signing for them tontake the body and picking out her urn), and even though I am the one who paid for it. read more