Hands down the best customer service I have ever dealt with, in the reefing hobby & outside as…read morewell. They have absolutely earned all of my future business for my reefing needs. I had some issues with the freight company shipping my tank/stand I ordered & even though it was all the shipping company's fault/problems they went out of their way to investigate & help me resolve the issues. Both Ryan & Scott are amazing and go above and beyond, I have called with a question about one thing and then end up picking their brains on their opinions & recs on tank equipment for my build, Aqua scaping tips and anything else I think of. 1000% recommend

As an out of state customer, Ryan spent almost 20-30 minutes on the phone with me explaining…read moredetails regarding the Ultra Reef Protein Skimmer I was thinking of purchasing. He took the time to going over the different sizes and how to choose an appropriately sized unit, how it would fit into my sump, how to dial it in once I got it, and many other specifications and nuances about the skimmer. I truly appreciate the great customer service I received and look forward to purchasing more products from him in the future. It is a rarity these days to get someone on the phone right away who will answer your questions and help you without transferring you to another person, putting you on hold, or having you submit a ticket and I really appreciate this. His knowledge on the skimmer was quite extensive as well. Thanks Ryan!

Great news place to shop. Russell is super helpful and knowledgeable. Definitely the best reef…read morestore in the upstate

Probably one of the best fish stores in the upstate. Came from oceans floor after a aptasia…read moreinfestation had to redo my entire tank guys helped me through every step them when cycling went rogue they came out and did a 100% water change last minute would not ever go to anywhere else. If you want a thriving reef tank go to these guys they quarantine there fish and have excellent corals especially sps which you cannot find at oceans floor. Go here not anywhere else

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

New store. The most amazing fish. Some that I had never seen. Great owner. Definitely worth a visit.read more

I've kept tropical fish for decades. It's a fun and peaceful hobby that I've enjoyed since I was a…read morechild. In all these years, I've never seen a shop like C-Macs. It's a local family owned place that is really into the hobby, not just profit margins. I had a Rafael Catfish that died after 31 years. Regular big retailers would have laughed, but Cindy actually cared ordered two new ones just for me, They're in my tank now, doing fine. In addition to maybe a hundred tanks of fish, they have every medicine, filter, and gizmo you could imagine, on shelves on the walls from floor to ceiling. They're also very nice people. If I could give more stars, I would.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

one of the best places to get all your fish needs. They are amazing people and have a beautiful…read moreselection of fish. They are very knowledgable. They don't try to push and sell you all types of chemicals either. If you are looking for beautiful fish and down to each great customer service and care you have to stop in and see them.

Service was very good, food was very tasty and drink selection was ample. Ordered low country boil…read more1/2 lbs medium seasoning and was perfect.

The experience my father and I experienced yesterday was really unfortunate and could have been…read morehandled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees. A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish. We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish. The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak with us at all.

I'm setting up my first aquarium and went to a small local shop in town. The owner basically…read moreignored me for over 10 minutes and I left empty handed. When I walked into Ocean's Floor, I was greeted immediately. Great selection of equipment. I had several bottles of chemicals in hand and one of the employees offered to take them to the counter to hold them for me while I continued to shop (and I did!) I know where I'm going for my fish when it's time!

Biggest Marine Selection in a 50 mile radius. The fish were priced very well, but the corals seemed…read morea little pricey for what you were getting. It's very nice that they carry so many aquascaping supplies and microalgae. Overall it's a great shop to go to when you're in Greenville, but I would really like to see them stock some more affordable options for reefing.