Bottom Line: It was a very stressful and upsetting experience when it's supposed to be a relaxing experience to get your hair done. These people are tacky and rude, and their hair dye product burns the scalp a lot.
I was away on vacation in Montauk and needed my roots done badly. Normally I go to the same salon and colorist here at home, but I didn't have time before I left for my vacay. It really started to bother me so when I passed a salon while driving through town, I contemplated going to someone else.. I thought what could be the harm in having one inch of my hair's roots touched up just to cover a few greys and blend into the rest of my hair? Couldn't be that hard to pull off so I decided to bite the bullet and get an appointment here.
To begin the woman who walked me over was okay, not overly friendly or explanatory.. When I began to explain that all I wanted was a root touch up she pulled out a chart and we agreed on a color that to my eye seemed like it would match.
The timer went off and because she kept taking walk ins, I sat there for over an hour with my scalp burning from the dye. I mentioned it and was told it's okay if it burned.. It's okay that the timer went off a while ago.
Needless to say, In the end, I had a freakishly brassy, yellow obvious 1-inch stripe along my root line. I don't know the exact cause, but I didn't freak out or anything.. I asked them to please cover it with a brown dye.
They acted so insulted even though I had asked so nicely and quietly so the other clients would not know I was unhappy. All three employees became loud and began to passive-aggressively insist that I looked great and whatnot. After I said please just change it, I'm very unhappy. It's very noticeable to me, she was annoyed, but agreed to fix it.
The colorist and owner went in the back and as I sat there I couldn't have been more uncomfortable. They were loudly talking about me and saying this was my fault, that she was just giving me what I wanted by doing that color, I agreed on that color, I asked for this... and now I have some nerve asking them to change it. I'm ridiculous. EVERYONE in the salon could hear them talking about me to makes matters worse. They had to have known we could hear. It was so tacky. I work in customer service and this was beyond inexcusable.
When the colorist and owner came out and the colorist roughly and sloppily put the darker dye on my head getting it all over my face, arm and the chair. Once again it stung so bad, but I dare not mention it to these people.
The timer couldn't have gone off soon enough and when it did I got up to go over to the sink with the shampoo woman. As I got up the owner loudly exclaimed "Oh my God, she got hair dye all ova my chair!!" like it was my fault the colorist was putting it on all sloppy. It got on my skin on my face and arms and I didn't say boo.
Then as the shampoo person was washing it out, the owner instructed her not to spend time shampooing me because she already had given me a shampoo. Even though my scalp was still burning when I sat up from the chair I didn't want to say anything in fear I would be yelled at and berated again.
With my hair sopping wet I paid and tipped everyone out because they did spend time and in the end it was back to being brown and I didn't expect anything for free. I am writing this because I was APPALLED by the rude, classless, tacky people that own and work there. The mistake wasn't the problem, those things can happen and I knew I was taking risk by going to a new place. It was the way I was treated afterwards, I felt like I had been bullied at school or something. It was a very stressful and upsetting experience when it's supposed to be a relaxing experience to get your hair done. NEVER AGAIN. read more