I tried to handle this on a personal level with the owner prior to posting a review…read more To start this seemed like a great place so we booked my son birthday party here for March 7th. We booked a basic party package which based off the website appears to include, trampoline park, play gym, and comes with pizza and drinks. Once the party got closer I got a call from the owner, to which she had to leave a message. Once I tried getting back into contact with the owner it seemed near impossible. I did finally talk to them via text the day prior and they had an employee call me back. Sounded like we were all set to have our party. When you book you get emails confirming and a virtual invitation, do NOT use the invitation it includes their old address and brings everyone to the wrong location. Their new location is located on the website in a very small box stating they are moving and "closed". No worries here we pivoted and made it in time for the party. We when arrived the location is SO HARD to find, no signs, or indication that is the location. Super small parking lot, with black spray on the front of the building. Again, if they were moving ok no worries. Once we got settled, and we asked for the game cards that we were told were part of our package. We got those and the kids started playing. After about 10 minutes we realized we did not see the trampoline park, or play gym so we asked. To which we were informed were not set or available for play. Now mind you, based off their website the "contract" which the owner continues to bring up in responses this was NOT made clear that these were not available. There were at least 3 other families that also had parties planned this day who also, were not aware of this. Let along squeezing a lot of people in a small space as family was told they "overbooked" on accident. The staff was handling this the best they could but were very stressed at the questions and anger they were facing from those that had booked. I felt horrible for them, especially when I found out the owners husband had been their the entire time and did not address anyone until he was called out by one of the mothers there. At this time he came out acting clueless as to what was going on and could not give any answers. When we were leaving the husband did come up to my husband and talk to him stating "yeah I guess we did open a bit sooner than we should have" to me this indicates they knew exactly what they were doing. Moving forward I tried reaching out to the owner for a full refund of what we paid. I was met with the offer of $50 and free day passes (for an attraction with no actual open date). We declined based off the misinformation and lack of professionalism around still being open and the disappointed caused from their actions. The owner has responded and stated based off "contract" agreed to, and the fact that we stayed for our party time (which is outlandish, as where else were we supposed to go when we had party guest and our kiddo ready to play with his friends) as to why we won't be getting a refund. I truly feel for these owners but do better. This is very gross business and to do families this way is unprofessional. I do not recommend this facility at this time, in the future maybe once they get it together and ensure they clearly state what you are paying for. Side note to this: treat your employees better, these poor young adults were about in tears. I tipped them both before I left for handling themselves so well during the chaos they had thrown there way by others and thanked them repeatedly for their time and efforts. Update I'm regards to the owners response. Partial refund as I stated was $50 and free passes. Again, we have no intentions on coming back. The "arcade" had about 5-6 playing games and then claw machines that were disappointing in the sense they were barely strong enough to pick up the large items within the machine. Overall, poor experience. I do not believe the employees are treated kindly based off conversations with the and watching them struggle. Regardless of your husband being involved he was present and should have offered some support as he was present in the building. Wish you best in this endeavor.

This is a tough one, because I hate to write less than satisfactory review for a small business…read more The positive - my daughter really loves playing here. She loves the slides, the trampolines and the ball pit area in the toddler spot. However, most of my thoughts aren't as positive. To have not been here that many years it looks so run down. We haven't been in a year and it seems like 15 years. It's dirty, things are broken, and again.. DIRTY. Spaces like this just take daily maintenance to keep them great, such as wiping down the walls, tightening screws before the item breaks, scrubbing services that are high contact. (I have worked at a children's museum and know that a place like this can be hard to keep up when it is well loved, but day to day care makes it much easier as well as having staff not just glued to the front desk) I guess I was more disappointed because we arrived right as they opened and you can tell nothing was vacuumed from the day before, or simple things like picking foam scraps off the trampoline. We likely won't come back anytime soon, but if you are not a clean freak like me - your toddler will probably enjoy it!