I've been to this little hospital 3 times now. My first trip was to see (my coming down once a week…read morefrom Springfield Orthopedic surgeon) Dr. El-Bitar. ( 5 stars for him and his staff too ) Anyhow, I got to the hospital @8 AM that first trip, check in, go to admissions/insurance, and got my (pretty damn painful) hip-shot within about 1/2 hr. I decided then to complain to the doctor about my left hand often going numb. He asked me if I wanted that fixed. I said "sure". How about next week? "OK". His office staff schedules the carpel-tunnel surgery for the following Thursday, sends me to x-ray, then to the lab for pre-op blood tests, and I think back to admissions, and I'm all set! ... and I walk back out the front door a little after 10 AM ! I moved here from Denver, and would have expected an all-day-ordeal for all that! Everyone I've seen so far at the Pana Hospital; front desk, admissions, imaging and radiology and lab, I've found to be courteous, attentive, and professional, and they're fast too. Best hospital I've ever been to in my 65 years..although Taylorville Memorial runs a pretty close 2nd.